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All Journal Jurnal Konseling dan Pendidikan Darmabakti: Jurnal Inovasi Pengabdian dalam Penerbangan Journal of Airport Engineering Technology (JAET) Jurnal Locus Penelitian dan Pengabdian Lambda: Jurnal Ilmiah Pendidikan MIPA dan Aplikasinya Mestaka: Jurnal Pengabdian Kepada Masyarakat
Zusnita Hermala
Politeknik Penerbangan Palembang
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Environmental Science Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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LAYOUT ANALYSIS OF EQUIPMENT STORAGE AREA TO CREATE SAFE FLOW IN AIRPORT Muhammad Ridho Windriansyach; Minulya Eska Nugraha; Fitri Masitoh; Shabrina Ramadhani; Zusnita Hermala
Journal of Airport Engineering Technology (JAET) Vol. 4 No. 1 (2023): Journal of Airport Engineering Technology (JAET)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Penerbangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52989/jaet.v4i1.118

Abstract

The flow access road in the airport make-up area still has obstacles from many Grounds Support Equipment (GSE) scattered during operational and non-operational hours that can be a hazard endangering ground handling officers and passengers. This study aims to overview the problems in the make-up area of Jenderal Ahmad Yani Semarang International Airport and provide a solution with a new layout of GSE to make a safe flow in the make-up area. This research used descriptive qualitative methods, data collection by observation, interview, and documentation with analytics design by Miles and Huberman. The solution to the problem in this study is designing a new eastern equipment parking area layout by optimizing the empty land of former containers and providing land for Baggage Carts (BCT) to make it tidier. The conclusion of this study is a layout design of the equipment storage area that can optimize the empty land of the former container into additional land to make equipment area storage more efficient and safe. The researcher also provides land for baggage carts. Hence, their placement is neater to avoid becoming an obstacle and suggests that third parties consider this research, which can also be applied at Jenderal Ahmad Yani Semarang International Airport.
Implementasi Peralatan X-Ray sebagai Media Praktik dalam Pembelajaran untuk Meningkatkan Kompetensi Mahasiswa Minulya Eska Nugraha; Dwi Candra Yuniar; Ahmad Hariri; Bambang Wijaya Putra; Herlina Febiyanti; Zusnita Hermala; Iwansyah Putra
Lambda: Jurnal Ilmiah Pendidikan MIPA dan Aplikasinya Vol. 5 No. 2 (2025): Lambda
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/lambda.v5i2.1550

Abstract

This study aims to analyse the effectiveness of using X-ray equipment as a practical media in improving the competence of students of the Airport Management Study Program. The research method uses a qualitative approach. This research was conducted at the Airport Management Study Programme, MBU 04 class. This research involved lecturers and students. The research subjects were selected using purposive sampling technique according to data needs. Data collection was conducted through three techniques, namely observation, interview, and documentation study. To analyse the data, this study adopted the Miles and Huberman model which includes four stages, namely data collection, data reduction, data presentation, and conclusion drawing. The results showed that the use of X-ray equipment can improve students' theoretical understanding and practical skills in terms of baggage security checks. Lecturers and students stated that hands-on practice with X-ray helped understand real airport security procedures. However, the study also identified some obstacles such as the limited number of equipment and the need for technological updates to adapt to modern airport standards that already use CT Scan systems and AI-based detection. The conclusion of this study is that X-ray equipment as a practical medium in learning can improve student competence.
Politeknik Penerbangan Palembang Model Safe Qurban: Integrasi Filantropi Kolektif dan Budaya Keselamatan Penerbangan dalam Kegiatan Pengabdian kepada Masyarakat di Politeknik Penerbangan Palembang Anton Abdullah; Ahmad Hariri; Mohammad Syukri Pesilette; Sunardi Sunardi; Dwi Candra Yuniar; Wildan Nugraha; Sutiyo; Dwi Cahyono; Direstu Amalia; Zusnita Hermala; Vania Nadhifa Azzara; Fadhilla Nina Rizkyanti; Yudita Nirmala Kartikasari; Minulya Eska Nugraha; Astri Puspita Kesuma
Darmabakti: Jurnal Inovasi Pengabdian dalam Penerbangan Vol. 6 No. 2 (2026): Darmabakti: Jurnal Inovasi Pengabdian dalam Penerbangan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Penerbangan Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52989/darmabakti.v6i2.277

Abstract

Qurban is not only a religious ritual with spiritual significance but also an instrument of Islamic philanthropy that strengthens social solidarity and community welfare. At the same time, qurban activities involve various operational hazards that require the implementation of a safety culture. This community service program aimed to implement the Safe Qurban model by integrating collective philanthropy and aviation safety culture into the organization of Qurban 1447 H at Baitul Ilmi Mosque, Palembang Aviation Polytechnic. The program was carried out through several stages, including fundraising through the Shodaqoh Qurban Program, hazard identification, safety planning, qurban implementation, benefit distribution, and program evaluation. The results demonstrated that collective philanthropy successfully broadened community participation in qurban activities through collaborative contributions while fostering social solidarity, empathy, and mutual assistance. The application of safety culture was reflected in hazard identification, risk control, safety communication, clear task allocation, and emergency preparedness throughout the implementation process. The integration of these two approaches generated broader social benefits while simultaneously enhancing safety awareness among all participants. The program resulted in the development of the Safe Qurban model as an innovative community service approach that combines the values of Islamic philanthropy with safety culture practices adapted from the aviation sector. This model has the potential to be replicated in other social and community-based activities involving multiple stakeholders and operational risks. Keywords: aviation safety; collective philanthropy; community service; qurban; safety culture.
Understanding Human Factors in Aviation Accidents: A Systematic Literature Review and Bibliometric Analysis Ahmad Hariri; Inda Tri Pasa; Yani Yudha Wirawan; Zusnita Hermala; Siti Salbiah Ristumanda
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 9 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i9.6318

Abstract

Human factors remain significant contributors to aviation accidents despite continued advances in aircraft technology, automation, and safety management systems. However, existing evidence remains fragmented across operational contexts, analytical frameworks, and methodological approaches. This study aimed to synthesize research on human factors in aviation accidents, identify dominant research themes and publication trends, examine methodological developments, and formulate future research directions. A systematic literature review based on the PRISMA 2020 framework was combined with bibliometric analysis. Scopus-indexed, English-language, open-access journal articles published between 2016 and 2026 were screened, resulting in 40 eligible studies from 668 initial records. Bibliometrix and VOSviewer were employed to analyze publication trends, author and country contributions, source distributions, citation patterns, and keyword co-occurrence networks, while thematic synthesis was conducted to interpret the findings. The results indicated increasing scholarly attention to human factors in aviation accidents, with China identified as the leading contributing country and aircraft accidents, aviation safety, human factors, and safety emerging as dominant research concepts. Five major themes were identified: pilot-related factors; organizational and operational factors; human-error analysis frameworks; emerging research trends; and future research priorities. The literature demonstrated a transition from descriptive accident investigation toward predictive approaches incorporating Human Factors Analysis and Classification System (HFACS), Bayesian networks, artificial intelligence, and machine learning. In conclusion, research on human factors in aviation accidents is becoming increasingly multidisciplinary and data-driven, requiring stronger integration of real-time data, organizational resilience, and human–technology interaction to enhance predictive and adaptive safety management.
Self-service technology evaluation for passenger flow management: a mixed-methods CIPP study Herlina Febiyanti; Zusnita Hermala; Iwansyah Putra
Jurnal Konseling dan Pendidikan Vol. 14 No. 2 (2026): JKP
Publisher : Indonesian Institute for Counseling, Education and Therapy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/1227000

Abstract

This study evaluated the implementation of self-check-in facilities for passenger flow management at Sultan Mahmud Badaruddin II International Airport, Palembang. An applied evaluative approach using a mixed-method sequential explanatory design and the CIPP (Context, Input, Process, Product) model was employed. The quantitative phase involved 50 self-check-in and 50 conventional check-in observations and a questionnaire administered to 50 passengers selected using purposive sampling. Qualitative data were collected through interviews, observation, and document review involving seven informants. The independent-samples t-test showed a significant difference in check-in time (p < 0.001), with mean times of 6.46 and 15.90 minutes for self-check-in and conventional check-in, respectively, a mean difference of 9.44 minutes (95% CI: −10.30 to −8.58; Cohen’s d = 4.37). The CIPP evaluation yielded an overall score of 87%, categorized as very good. However, qualitative findings identified system and network disruptions, machine failures, boarding-pass printing problems, booking-code discrepancies, and conveyor disturbances. The 2.59% utilization rate in 2025 indicates limited adoption despite positive user evaluations. The study contributes an integrated evaluation approach combining CIPP implementation assessment with objective processing-time comparison without making causal claims beyond the single-site observational design.
Pelatihan Teknik Verbal De-Eskalasi dalam Menangani Keluhan Tamu Secara Profesional dan Efektif Iwansyah Putra; Herlina Febiyanti; Zusnita Hermala; Inda Tri Pasa; Bambang Setiawan; Minulya Eska Nugraha; Muhammad Hafizh Eldo; Dippu Dhini Mariaty BR Silaen
Mestaka: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 5 (2026): Oktober 2026
Publisher : Pakis Journal Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58184/mestaka.v5i5.1179

Abstract

Effective communication is essential in service settings, particularly when handling guest complaints that may develop into conflict. This activity was necessary because participants showed curiosity about how to communicate effectively in English, especially when preparing for job interviews and future employment in the hospitality industry. It was also relevant to the need for improving hotel receptionist service, as receptionists are often the first point of contact for guests and need to communicate professionally when handling questions, complaints, and difficult situations. English-based verbal de-escalation techniques can help participants manage tension, maintain professional relationships, and respond appropriately to complaints. This activity aimed to improve participants’ ability to use English-based verbal de-escalation techniques when handling complaints and challenging service situations. The activity was evaluated through observation and documentation conducted during and after the training. The observation focused on formal greetings, active listening, eye contact, a calm tone of voice, empathy, appropriate apologies, problem clarification, respectful communication, solution-focused responses, and professional closing. The results indicated improvements in participants’ ability to manage emotional situations, respond professionally to complaints, demonstrate empathy, clarify problems, and provide appropriate solutions. The training also increased participants’ confidence in using English during challenging service interactions. However, several challenges remained, including limited vocabulary, different levels of English proficiency, difficulty selecting appropriate expressions, and anxiety when dealing with dissatisfied guests. Therefore, continued practice through role-plays and hospitality-based English activities is recommended
Co-Authors Ahmad Hariri Amalia, Direstu Anton Abdullah Astri Puspita Kesuma Bambang Setiawan Bambang Wijaya Putra Dippu Dhini Mariaty BR Silaen Dwi Cahyono Fadhilla Nina Rizkyanti Febiyanti, Herlina Fitri Masito Inda Tri Pasa Iwansyah Putra Minulya Eska Nugraha Mohammad Syukri Pesilette Muhammad Hafizh Eldo Muhammad Ridho Windriansyach Nugraha, Wildan Shabrina Ramadhani Siti Salbiah Ristumanda Sunardi Sunardi Sutiyo Vania Nadhifa Azzara Yani Yudha Wirawan Yudita Nirmala Kartikasari Yuniar, Dwi Candra