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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi GEMA EKONOMI JURNAL MANAJEMEN BISNIS Jurnal Doktor Manajemen (JDM) SERAMBI: Jurnal Ekonomi Manajemen dan Bisnis Islam International Journal of Marketing and Human Resource Research Jurnal Bisnis Mahasiswa PROGRESIF Journal Research of Social Science, Economics, and Management International Journal of Social Science and Community Service
Gustiawan, Deni
Institut Bisnis Dan Komunikasi Swadaya (SWINS)
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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The Effect of Workplace Incivility On The Performance of Manufacturing Industry Employees: The Moderating Effects Of Collectivism Culture and Passive Leadership Gustiawan, Deni; Purwanti, Winaya
Journal Research of Social Science, Economics, and Management Vol. 3 No. 11 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v3i11.671

Abstract

The manufacturing industry in Indonesia is an important sector in the national economy. However, this industry is also faced with various challenges, one of which is incivility in the workplace. This discussion aims to observe the impact Workplace Incivility at the achievement of manufacturing industry employees in Indonesia with the moderating variables of collectivism culture and passive leadership. This research apply quantitative discussion techniques. Data was collected with surveys implementing questionnaires and literacy research. Data that was been obtained is then carried out using observations a regression test with SPSS program. The findings of the discussion show this Workplace Incivility has a negative influence on the performance of manufacturing industry employees in Indonesia. In addition, a culture of collectivism and passive leadership moderates the relationship among Workplace Incivility also employee performance.
Customer Incivility and Employee Silence: A Short-Longitudinal Model Relationship and Its Effect on Turnover Intention Sugiono, Edi; Achmadi, Achmadi; Hendryadi, Hendryadi; Gustiawan, Deni; Gusliana Mais, Rimi
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 10 No 2 (2023): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v10i2.37354

Abstract

The main objective of this study is to explore the dynamic relationship between customer incivility and employee silence in the hospitality sector over time. In addition, turnover intention as an outcome of workplace incivility and employee silence is also analyzed. The data was collected from two waves of 226 frontline employees from six hotels to test the proposed model. PLS-SEM analysis revealed a stable relationship between workplace incivility and employee silence at Time 1 and 2, respectively. This study also shows that workplace incivility is positively related to employee silence, and in the future, employee silence is also positively associated with customer incivility. Furthermore, both workplace incivility and employee silence are predictors of turnover intention. This study offers theoretical and practical implications for future researchers and practitioners to study employee silence and incivility in the hospitality sector.
Co-Authors Achmadi Achmadi Ana, Sri Anicetus, A. Azzahra, Reynia Shifa Bambang Santosa Elfiza Abbas, Yeni Fikri Fikri Gusliana Mais, Rimi Hendryadi Hendryadi Kasusilaningrum, Tyas Purwanti, Winaya Rahmadiana, Rahmadiana Risnawati, Henny Safrudin Safrudin saifudin, Asep Sari, Hastuti Indra Sugiono, Edi Syaikhu, Ahmad Winaya Purwanti Zulmita, Zulmita