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All Journal Epsilon: Jurnal Matematika Murni dan Terapan Desimal: Jurnal Matematika IKRA-ITH EKONOMIKA Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business Budimas : Jurnal Pengabdian Masyarakat Studi Ilmu Manajemen dan Organisasi Al Khidma: Jurnal Pengabdian Masyarakat JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Ilmiah MADIYA: Masyarakat Mandiri Berkarya Jurnal Multidisiplin Dehasen (MUDE) Journal of Comprehensive Science Jurnal Pengabdian Masyarakat Indonesia
Desmon Gunadi Siagian
Politeknik Negeri Medan
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Meningkatkan Literasi Keuangan Melalui Digitalisasi Pencatatan Keuangan Untuk UMKM (Toko Permata Almina Medan) Desmon Gunadi Siagian; Andreas Panjaitan; Debora Silvia Hutagalung; Artha Putri Br. Karo; Yohana Yulianti Simbolon
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 4 No. 2 (2025): Juni : Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Publisher : Politeknik Pratama Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v4i2.5262

Abstract

This community service activity aimed to improve financial literacy among Micro, Small, and Medium Enterprises (MSMEs) through the digitalization of financial record-keeping at Toko Permata Almina, located in Pusat Pasar Medan. The activity was conducted on May 10, 2025, using a training approach focused on basic financial literacy and the use of the Tokoku digital bookkeeping application. The results showed a significant increase in participants' understanding of the importance of systematic financial recording. Participants were able to use the Tokoku application to record daily transactions and acknowledged the benefits of automatic financial reports provided by the application for analyzing business performance. Furthermore, participants experienced higher efficiency compared to manual recording methods. Overall, this activity positively impacted the enhancement of digital skills and supported data-driven business decision-making.
An Exploratory Sequential Mixed-Method Study on Ghost-Demography and Economic Exclusion in Automated Economies Desmon Gunadi Siagian; Rismawati Situmorang; Yohana Yulianti Simbolon; Jenny Sari Tarigan; Agusman Harefa; Poniman Poniman; Katrin Jenny Sirait
Studi Ilmu Manajemen dan Organisasi Vol 7 No 1 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v7i1.6432

Abstract

Purpose: This study develops the concept of ghost demography, referring to a demographic condition in which repeated automation-driven disruption gradually produces structurally detached population segments from productive labor market participation. This study aims to explain how technological change, beyond short-term job displacement, may accumulate into long-term socioeconomic exclusion at the population level. Research Methodology: An exploratory sequential mixed-method design was applied. The qualitative phase involved expert interviews to identify the mechanisms linking automation and exclusion. These insights inform the quantitative phase, which tests the relationships using cross-country labor market and digital economy indicators across 60 country sector observations from international data sets. Results: The findings reveal three interrelated mechanisms underlying the emergence of ghost demography: economic obsolescence, structural adaptation barriers driven by skill mismatch and digital inequality, and cumulative socioeconomic detachment. Regression analysis indicates that automation exposure significantly increases socioeconomic exclusion. Skill mismatch and digital inequality further intensify this relationship, whereas Institutional Quality moderates the effect by reducing the exclusionary impact of automation. Conclusions: Automation may progressively reshape labor participation patterns and generate early demographic signatures of exclusion. Limitations: The analysis relies on aggregated country sector indicators and does not fully capture individual-level labor mobility dynamics. Contributions: This study contributes to the literature on automation and labor markets by conceptualizing technological exclusion as a demographic transformation process.
Optimalisasi Sistem SAP dalam Pengelolaan Keuangan Digital di Departemen Perbendaharaan PT Pelindo Multi Terminal Desmon Gunadi Siagian; Josefa Sitorus; Katrin Jenny Sirait
Al Khidma: Jurnal Pengabdian Masyarakat Al Khidma Vol. 6 No. 2 April - Juni 2026
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/ak.v6i2.5775

Abstract

Pengelolaan keuangan yang efisien dan transparan menjadi kebutuhan utama dalam mendukung operasional perusahaan, terutama pada industri logistik dan pelabuhan yang kompetitif seperti PT Pelindo Multi Terminal. Divisi Pengelolaan Keuangan dan Perpajakan melalui Departemen Perbendaharaan memiliki peran sentral dalam merencanakan, menyalurkan, dan mengawasi arus kas perusahaan. Permasalahan yang dihadapi mitra adalah kesulitan pegawai dalam mengingat kode-kode transaksi SAP yang bersifat teknis dan tidak intuitif, yang berdampak pada efektivitas kerja. Kegiatan ini bertujuan untuk mengidentifikasi prosedur kerja serta memberikan rekomendasi peningkatan kompetensi teknis pengguna SAP. Metode yang digunakan dalam pelaksanaan kegiatan adalah observasi langsung, partisipasi aktif dalam proses keuangan, dan analisis penerapan sistem ERP. Hasil kegiatan menunjukkan bahwa proses keuangan seperti rekap permintaan dan pertanggungjawaban virtual account, rekonsiliasi bank, dan perekapan rekening koran dapat terlaksana dengan lancar. Kesimpulan dari kegiatan ini menegaskan pentingnya pelatihan berbasis praktik dan pemanfaatan fitur SAP seperti Custom Menu untuk meningkatkan efisiensi dan akurasi kerja. Kegiatan ini berkontribusi dalam meningkatkan kesiapan SDM menghadapi tuntutan sistem digital berbasis ERP di lingkungan korporasi.
PENGARUH DIGITAL COMPLAINT HANDLING TERHADAP KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN: STUDI PADA PT PLN (PERSERO) ULP HELVETIA Desmon Gunadi Siagian; Katrin Jenny Sirait; Jamardua Haro; Jenny Sari Tarigan; John Sihar Manurung
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.18613

Abstract

Digital transformation in customer complaint handling has become a strategic necessity for public service providers, including PT PLN (Persero). This study aims to examine the effect of Digital Complaint Handling on Service Quality and Customer Satisfaction, as well as to analyze the mediating role of Service Quality among customers of PLN ULP Helvetia. A quantitative approach was employed using PLS-SEM analysis on 150 respondents who had utilized the Chempion Mobile application. The results indicate that Digital Complaint Handling significantly influences Service Quality (β = 0.78) and Customer Satisfaction (β = 0.31). Furthermore, Service Quality significantly affects Customer Satisfaction (β = 0.62). The mediation analysis reveals that Service Quality partially mediates the relationship between Digital Complaint Handling and Customer Satisfaction, with an indirect effect of 0.484 and a VAF value of 61%. These findings confirm that the success of digital service initiatives is determined not only by technological implementation but also by the extent to which they improve overall service quality. The study suggests that optimizing digital service features and strengthening service quality dimensions are crucial strategies for enhancing customer satisfaction.
The Effect of Risk Management Implementation on Operational Efficiency in Event Organizers: An Empirical Intervention-Based Study at CV RAP PADUKARYA Desmon Gunadi Siagian; Katrin Jenny Sirait; Jamardua Haro; Rismawati Situmorang
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 4 (2026): Agustus 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i4.6518

Abstract

The event organizer industry operates in a dynamic environment characterized by high uncertainty, tight schedules, and complex coordination, making operational efficiency highly dependent on effective risk management practices. However, many small and medium-sized event organizers still rely on reactive approaches that often lead to inefficiencies in time, cost, and operational readiness. This study aims to examine the effect of risk management implementation on operational efficiency in event organizer activities. Operational efficiency is conceptualized as a multidimensional construct consisting of schedule efficiency, cost efficiency, and operational preparedness. This study employs a quantitative evaluative approach using a quasi-experimental one-group pre–post design. Due to the absence of primary field data, a simulation-based quantitative method is applied to represent realistic operational conditions. Data analysis is conducted using descriptive statistics, paired sample t-tests, effect size analysis, and reliability testing. The results indicate statistically significant improvements across all dimensions of operational efficiency following the implementation of risk management practices. Among these dimensions, operational preparedness shows the strongest improvement. The findings suggest that risk management functions as an organizational capability that enhances readiness and adaptability in project-based service environments. This study concludes that simple and feasible risk management practices can substantially improve operational efficiency in event organizer organizations.
PENERAPAN METODE ANALYTICAL HIERARCHY PROCESS (AHP) DALAM ANALISIS PREFERENSI TRANSPORTASI ONLINE MAHASISWA KOTA MEDAN Katrin Jenny Sirait; Desmon Gunadi Siagian
Epsilon: Jurnal Matematika Murni dan Terapan Vol 19, No 1 (2025)
Publisher : Mathematics Study Program, Faculty of Mathematics and Natural Sciences, Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/epsilon.v19i1.15180

Abstract

The development of technology continues to grow so that it has brought significant changes in various aspects of life including in the field of transportation. The use of online transportation services is increasing among students as a fast, efficient, and economical mobility solution. Each online transportation service offers different features, services, and prices so that it requires more attention in choosing the right platform. This study aims to analyze the factors that influence the selection of online transportation services, especially Grab, Gojek, Maxim, and InDriver, which are used by students in Medan City using the Analytical Hierarchy Process Method (AHP to help complex decision making by breaking down problems into several hierarchical levels and comparing elements in pairs. In the context of online transportation preferences, AHP is applied to analyze and determine which transportation service best suits students' needs based on several main criteria. The criteria used are price, comfort, safety, and time. While the alternatives used are Grab, Gojek, Maxim, and InDriver. The data collection technique used is by distributing questionnaires to students in Medan City. The results of the AHP analysis reveal that based on the price criterion, InDriver ranks highest with a score of 0.33. For the comfort criterion, Grab ranks first with a score of 0.36. Regarding the safety criterion, Gojek is ranked first with a score of 0.36, and for the time criterion, Gojek again ranks highest with a score of 0.31. Therefore, this research is expected to provide useful recommendations for students and stakeholders in selecting the most appropriate online transportation service in Medan
The Effect of SAP System Utilization on Digital Financial Management Efficiency: An Empirical Study at the Treasury Department of PT Pelindo Multi Terminal Desmon Siagian; Katrin Jenny Sirait; Azwar Anas Manurung; Jamardua Haro; Irwan Nopian Sinaga
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 3 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i3.12415

Abstract

This study examines the relationship between SAP System Utilization and Digital Financial Management Efficiency within the Treasury Department of PT Pelindo Multi Terminal, focusing on Transaction Processing Efficiency, Financial Reporting Accuracy, and Treasury Operational Readiness. A quantitative explanatory design was employed using field data collected from employees directly involved in SAP-supported treasury and financial activities. Data were analyzed using descriptive statistics, Cronbach’s Alpha, simple linear regression, and the coefficient of determination (R²). The results indicate that SAP System Utilization has positive and statistically significant relationships with Transaction Processing Efficiency (β = 0.684, p < 0.001), Financial Reporting Accuracy (β = 0.651, p < 0.001), and Treasury Operational Readiness (β = 0.592, p < 0.001). The corresponding R² values were 0.468, 0.424, and 0.351, respectively. Transaction Processing Efficiency demonstrated the strongest relationship. These findings suggest that effective utilization of existing SAP infrastructure is important for improving digital financial management. Organizations should therefore strengthen user competency, process standardization, and consistent system utilization alongside technological investment.
Penguatan Nilai Tambah Kopi Arabika Melalui Penerapan Mesin Pengupas Kopi Kering, Pengembangan Kemasan Produk, dan Pemasaran Berorientasi Ekspor di Desa Boangmanalu Desmon Gunadi Siagian; Sahat Sitompul; Katrin Jenny Sirait
Al Khidma: Jurnal Pengabdian Masyarakat Al Khidma Vol. 6 No. 4 Oktober - Desember 2026
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/ak.v6i4.7183

Abstract

Kegiatan pengabdian ini bertujuan meningkatkan nilai tambah kopi arabika pada Kelompok Tani Jojong di Desa Boangmanalu melalui penerapan mesin pengupas kopi kering, pengembangan kemasan produk, dan pemasaran digital. Kegiatan dilaksanakan melalui tahapan perencanaan, sosialisasi, pelatihan, penerapan teknologi, pendampingan, dan evaluasi. Hasil kegiatan menunjukkan bahwa penerapan mesin pengupas kopi kering meningkatkan kapasitas pengupasan dari sekitar 50–60 kg/jam menjadi sekitar 100 kg/jam serta menghasilkan green bean yang lebih bersih dan seragam. Selain itu, mitra mampu mengoperasikan dan merawat mesin, menerapkan kemasan produk yang lebih menarik, serta memanfaatkan website dan marketplace sebagai media pemasaran digital. Kegiatan ini meningkatkan efisiensi produksi, kualitas produk, kemampuan pemasaran, daya saing usaha, dan nilai tambah kopi arabika.
Pengaruh Disiplin dan Motivasi Kerja terhadap Kinerja melalui Produktivitas di PT Perkebunan Nusantara IV Regional 1 Della Andelina Pinem; Desmon Gunadi Siagian; Muhammad Dalim; Sarah Rouli Tambunan; Martolop Sinambela
IKRAITH-EKONOMIKA Vol. 9 No. 3 (2026): IKRAITH-EKONOMIKA Vol 9 No 3 November 2026
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dalam meningkatkan produktivitas dan kinerja karyawan, Divisi Teknik Pengolahan PT Perkebunan Nusantara IV Regional 1 berupaya menjalankan pekerjaan sesuai dengan ketentuan dan target yang telah ditetapkan. Namun, dalam pelaksanaannya masih ditemukan beberapa permasalahan, seperti keterlambatan masuk kerja, belum optimalnya koordinasi dan kerja sama dalam penyelesaian pekerjaan, serta kesalahan dalam penyusunan dan kelengkapan dokumen. Dokumen yang belum sesuai memerlukan pemeriksaan dan perbaikan sebelum diproses lebih lanjut, sehingga menyebabkan waktu penyelesaian pekerjaan menjadi lebih panjang dan berpotensi memengaruhi produktivitas serta kinerja karyawan. Penelitian ini bertujuan untuk menganalisis pengaruh Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Karyawan melalui Produktivitas Kerja sebagai variabel intervening pada karyawan Divisi Teknik Pengolahan PT Perkebunan Nusantara IV Regional 1. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik sampling jenuh terhadap 36 responden. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan SPSS versi 30 dengan regresi linear berganda, analisis jalur (path analysis), dan uji Sobel. Hasil penelitian menunjukkan bahwa Disiplin Kerja berpengaruh signifikan negatif terhadap Produktivitas Kerja, sedangkan Motivasi Kerja berpengaruh signifikan positif. Disiplin Kerja dan Motivasi Kerja tidak berpengaruh signifikan terhadap Kinerja Karyawan, sedangkan Produktivitas Kerja berpengaruh signifikan negatif. Secara simultan, Disiplin Kerja dan Motivasi Kerja berpengaruh signifikan terhadap Produktivitas Kerja dengan R² sebesar 28,5%, sedangkan ketiganya berpengaruh signifikan terhadap Kinerja Karyawan dengan R² sebesar 61,2%. Produktivitas Kerja memediasi secara penuh pengaruh Disiplin Kerja terhadap Kinerja Karyawan (Z = 1,997; p = 0,046), tetapi tidak memediasi pengaruh Motivasi Kerja (Z = -0,455; p= 0,648).
Pengaruh Komunikasi Interpersonal dan Store Atmosphere Terhadap Kepuasan Pelanggan Gramedia Sun Plaza Medan Asima Solifide Rajagukguk; Sarah Rouli Tambunan; Rismawati Rismawati; Desmon Gunadi Siagian; Mardhiatul Husna
IKRAITH-EKONOMIKA Vol. 9 No. 3 (2026): IKRAITH-EKONOMIKA Vol 9 No 3 November 2026
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Co-Authors Abdul Munif Andreas Panjaitan Anggiat Parlindungan Simbolon Artha Putri Br Karo Asima Manurung Asima Solifide Rajagukguk Azwar Anas Manurung Cahaya Br Singarimbun Dalim, Muhammad Della Andelina Pinem Fairus Alma Islami Tiar Geby Theresia Tampubolon Harefa, Agusman Hutagalung, Debora Silvia Irwan Nopian Sinaga Jamardua Haro Jamardua Haro - Jenny Sari Tarigan Jenny Sari Tarigan Jesika Triana Tampubolon John Sihar Manurung John Sihar Manurung - Josefa Sitorus Katrin Jenni Sirait Katrin Jenny Sirait Manurung, Jhon Sihar Mardhiatul Husna Martolop Sinambela Melani Putri Poniman Poniman Rismawati Rismawati Rismawati Ruth Bethseba Ekklesia Siburian Sahat Sitompul Sarah Rouli Tambunan, Sarah Rouli Sheikha Alhasanah Silitonga, Grace Christina Lasmaida Siska Ardini Pandiangan Syahdan, M. Sakti Yohana Yulianti Simbolon Yohana Yulianti Simbolon