Article Per Year (5 Year)
p-Index From 2021 - 2026
2.45
P-Index
This Author published in this journals
All Journal Epsilon: Jurnal Matematika Murni dan Terapan Desimal: Jurnal Matematika Jurnal Ilmiah Edunomika (JIE) Budimas : Jurnal Pengabdian Masyarakat Studi Ilmu Manajemen dan Organisasi Al Khidma: Jurnal Pengabdian Masyarakat JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Ilmiah MADIYA: Masyarakat Mandiri Berkarya Journal of Comprehensive Science Jurnal Pengabdian Masyarakat Indonesia
Desmon Gunadi Siagian
Politeknik Negeri Medan
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Transportation Other

Published : 16 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 16 Documents
Search

 1   2 
Meningkatkan Literasi Keuangan Melalui Digitalisasi Pencatatan Keuangan Untuk UMKM (Toko Permata Almina Medan) Desmon Gunadi Siagian; Andreas Panjaitan; Debora Silvia Hutagalung; Artha Putri Br. Karo; Yohana Yulianti Simbolon
JURNAL PENGABDIAN MASYARAKAT INDONESIA Vol. 4 No. 2 (2025): Juni : Jurnal Pengabdian Masyarakat Indonesia (JPMI)
Publisher : Politeknik Pratama Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpmi.v4i2.5262

Abstract

This community service activity aimed to improve financial literacy among Micro, Small, and Medium Enterprises (MSMEs) through the digitalization of financial record-keeping at Toko Permata Almina, located in Pusat Pasar Medan. The activity was conducted on May 10, 2025, using a training approach focused on basic financial literacy and the use of the Tokoku digital bookkeeping application. The results showed a significant increase in participants' understanding of the importance of systematic financial recording. Participants were able to use the Tokoku application to record daily transactions and acknowledged the benefits of automatic financial reports provided by the application for analyzing business performance. Furthermore, participants experienced higher efficiency compared to manual recording methods. Overall, this activity positively impacted the enhancement of digital skills and supported data-driven business decision-making.
An Exploratory Sequential Mixed-Method Study on Ghost-Demography and Economic Exclusion in Automated Economies Desmon Gunadi Siagian; Rismawati Situmorang; Yohana Yulianti Simbolon; Jenny Sari Tarigan; Agusman Harefa; Poniman Poniman; Katrin Jenny Sirait
Studi Ilmu Manajemen dan Organisasi Vol 7 No 1 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v7i1.6432

Abstract

Purpose: This study develops the concept of ghost demography, referring to a demographic condition in which repeated automation-driven disruption gradually produces structurally detached population segments from productive labor market participation. This study aims to explain how technological change, beyond short-term job displacement, may accumulate into long-term socioeconomic exclusion at the population level. Research Methodology: An exploratory sequential mixed-method design was applied. The qualitative phase involved expert interviews to identify the mechanisms linking automation and exclusion. These insights inform the quantitative phase, which tests the relationships using cross-country labor market and digital economy indicators across 60 country sector observations from international data sets. Results: The findings reveal three interrelated mechanisms underlying the emergence of ghost demography: economic obsolescence, structural adaptation barriers driven by skill mismatch and digital inequality, and cumulative socioeconomic detachment. Regression analysis indicates that automation exposure significantly increases socioeconomic exclusion. Skill mismatch and digital inequality further intensify this relationship, whereas Institutional Quality moderates the effect by reducing the exclusionary impact of automation. Conclusions: Automation may progressively reshape labor participation patterns and generate early demographic signatures of exclusion. Limitations: The analysis relies on aggregated country sector indicators and does not fully capture individual-level labor mobility dynamics. Contributions: This study contributes to the literature on automation and labor markets by conceptualizing technological exclusion as a demographic transformation process.
Optimalisasi Sistem SAP dalam Pengelolaan Keuangan Digital di Departemen Perbendaharaan PT Pelindo Multi Terminal Desmon Gunadi Siagian; Josefa Sitorus; Katrin Jenny Sirait
Al Khidma: Jurnal Pengabdian Masyarakat Al Khidma Vol. 6 No. 2 April - Juni 2026
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/ak.v6i2.5775

Abstract

Pengelolaan keuangan yang efisien dan transparan menjadi kebutuhan utama dalam mendukung operasional perusahaan, terutama pada industri logistik dan pelabuhan yang kompetitif seperti PT Pelindo Multi Terminal. Divisi Pengelolaan Keuangan dan Perpajakan melalui Departemen Perbendaharaan memiliki peran sentral dalam merencanakan, menyalurkan, dan mengawasi arus kas perusahaan. Permasalahan yang dihadapi mitra adalah kesulitan pegawai dalam mengingat kode-kode transaksi SAP yang bersifat teknis dan tidak intuitif, yang berdampak pada efektivitas kerja. Kegiatan ini bertujuan untuk mengidentifikasi prosedur kerja serta memberikan rekomendasi peningkatan kompetensi teknis pengguna SAP. Metode yang digunakan dalam pelaksanaan kegiatan adalah observasi langsung, partisipasi aktif dalam proses keuangan, dan analisis penerapan sistem ERP. Hasil kegiatan menunjukkan bahwa proses keuangan seperti rekap permintaan dan pertanggungjawaban virtual account, rekonsiliasi bank, dan perekapan rekening koran dapat terlaksana dengan lancar. Kesimpulan dari kegiatan ini menegaskan pentingnya pelatihan berbasis praktik dan pemanfaatan fitur SAP seperti Custom Menu untuk meningkatkan efisiensi dan akurasi kerja. Kegiatan ini berkontribusi dalam meningkatkan kesiapan SDM menghadapi tuntutan sistem digital berbasis ERP di lingkungan korporasi.
PENGARUH DIGITAL COMPLAINT HANDLING TERHADAP KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN: STUDI PADA PT PLN (PERSERO) ULP HELVETIA Desmon Gunadi Siagian; Katrin Jenny Sirait; Jamardua Haro; Jenny Sari Tarigan; John Sihar Manurung
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.18613

Abstract

Digital transformation in customer complaint handling has become a strategic necessity for public service providers, including PT PLN (Persero). This study aims to examine the effect of Digital Complaint Handling on Service Quality and Customer Satisfaction, as well as to analyze the mediating role of Service Quality among customers of PLN ULP Helvetia. A quantitative approach was employed using PLS-SEM analysis on 150 respondents who had utilized the Chempion Mobile application. The results indicate that Digital Complaint Handling significantly influences Service Quality (β = 0.78) and Customer Satisfaction (β = 0.31). Furthermore, Service Quality significantly affects Customer Satisfaction (β = 0.62). The mediation analysis reveals that Service Quality partially mediates the relationship between Digital Complaint Handling and Customer Satisfaction, with an indirect effect of 0.484 and a VAF value of 61%. These findings confirm that the success of digital service initiatives is determined not only by technological implementation but also by the extent to which they improve overall service quality. The study suggests that optimizing digital service features and strengthening service quality dimensions are crucial strategies for enhancing customer satisfaction.
The Effect of Risk Management Implementation on Operational Efficiency in Event Organizers: An Empirical Intervention-Based Study at CV RAP PADUKARYA Desmon Gunadi Siagian; Katrin Jenny Sirait; Jamardua Haro; Rismawati Situmorang
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 12 No. 4 (2026): Agustus 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v12i4.6518

Abstract

The event organizer industry operates in a dynamic environment characterized by high uncertainty, tight schedules, and complex coordination, making operational efficiency highly dependent on effective risk management practices. However, many small and medium-sized event organizers still rely on reactive approaches that often lead to inefficiencies in time, cost, and operational readiness. This study aims to examine the effect of risk management implementation on operational efficiency in event organizer activities. Operational efficiency is conceptualized as a multidimensional construct consisting of schedule efficiency, cost efficiency, and operational preparedness. This study employs a quantitative evaluative approach using a quasi-experimental one-group pre–post design. Due to the absence of primary field data, a simulation-based quantitative method is applied to represent realistic operational conditions. Data analysis is conducted using descriptive statistics, paired sample t-tests, effect size analysis, and reliability testing. The results indicate statistically significant improvements across all dimensions of operational efficiency following the implementation of risk management practices. Among these dimensions, operational preparedness shows the strongest improvement. The findings suggest that risk management functions as an organizational capability that enhances readiness and adaptability in project-based service environments. This study concludes that simple and feasible risk management practices can substantially improve operational efficiency in event organizer organizations.
PENERAPAN METODE ANALYTICAL HIERARCHY PROCESS (AHP) DALAM ANALISIS PREFERENSI TRANSPORTASI ONLINE MAHASISWA KOTA MEDAN Katrin Jenny Sirait; Desmon Gunadi Siagian
EPSILON: JURNAL MATEMATIKA MURNI DAN TERAPAN Vol 19, No 1 (2025)
Publisher : Mathematics Study Program, Faculty of Mathematics and Natural Sciences, Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/epsilon.v19i1.15180

Abstract

The development of technology continues to grow so that it has brought significant changes in various aspects of life including in the field of transportation. The use of online transportation services is increasing among students as a fast, efficient, and economical mobility solution. Each online transportation service offers different features, services, and prices so that it requires more attention in choosing the right platform. This study aims to analyze the factors that influence the selection of online transportation services, especially Grab, Gojek, Maxim, and InDriver, which are used by students in Medan City using the Analytical Hierarchy Process Method (AHP to help complex decision making by breaking down problems into several hierarchical levels and comparing elements in pairs. In the context of online transportation preferences, AHP is applied to analyze and determine which transportation service best suits students' needs based on several main criteria. The criteria used are price, comfort, safety, and time. While the alternatives used are Grab, Gojek, Maxim, and InDriver. The data collection technique used is by distributing questionnaires to students in Medan City. The results of the AHP analysis reveal that based on the price criterion, InDriver ranks highest with a score of 0.33. For the comfort criterion, Grab ranks first with a score of 0.36. Regarding the safety criterion, Gojek is ranked first with a score of 0.36, and for the time criterion, Gojek again ranks highest with a score of 0.31. Therefore, this research is expected to provide useful recommendations for students and stakeholders in selecting the most appropriate online transportation service in Medan
Co-Authors Abdul Munif Agusman Harefa Andreas Panjaitan Anggiat Parlindungan Simbolon Artha Putri Br Karo Asima Manurung Hutagalung, Debora Silvia Jamardua Haro Jamardua Haro - Jenny Sari Tarigan Jenny Sari Tarigan John Sihar Manurung John Sihar Manurung - Josefa Sitorus Katrin Jenny Sirait Katrin Jenny Sirait Manurung, Jhon Sihar Poniman Poniman Rismawati Rismawati Situmorang Rismawati Situmorang Sarah Rouli Tambunan, Sarah Rouli Silitonga, Grace Christina Lasmaida Syahdan, M. Sakti Yohana Yulianti Simbolon Yohana Yulianti Simbolon