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All Journal Jurnal Studi Komunikasi HARMONI Shirkah: Journal of Economics and Business JESI (Jurnal Ekonomi Syariah Indonesia) JOBS (Jurnal Of Business Studies) CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Journal of Indonesian Economy and Business EKONOMIKA SYARIAH : Journal of Economic Studies Madani: Multidisciplinary Scientific Journal Bangun Desa : Jurnal Pengabdian Masyarakat
Wibowo, Ardy
Department Of Business Administration, Faculty Of Social And Political Sciences, Universitas Diponegoro, 50139, Indonesia
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Journal : Madani: Multidisciplinary Scientific Journal

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A Systematic Literature Review of the Antecedents and Consequences of Relationship Quality in Online Activity Context Ardy Wibowo
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 6 (2023): Juli
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8160236

Abstract

Relationship quality is widely practiced across many business and marketing research. In the online activity context, relationship quality is an important thing to maintain the relationship among the customer and service provider because of the lack of face-to-face interaction, uncertainty, and intangibility. Understanding what is the antecedents and consequences that conceptualize into relationship quality construct can guide the researcher to design an analytical framework or model to achieve high-quality research paper in the future. This study reviewed 21 studies in the recent 10 years and find out 29 antecedents and 12 consequences of relationship quality that exhibits significant relationships. Finally, the article concluded the conclusions and future research direction.
Co-Authors Al Haq Kamal Alfaricha, Tita Ariani, Rizki Dwi Athari, Dhea Azra Berliana Putri, Sely Nanda Defia Ifsantin Maula Fataa, Ahmad Ainul Fatmasari, Ayu Firmansyah Firmansyah Harahap, Ridho Satria Hasbi, M. Zidny Nafi’ Hisam, Muhammad Hiyun Puspita Sari, Silvia Waning Khasanah, Ika Nurul Khodijah, Amalia Siti Marsuking Marsuking Maula, Defia Ifsantin Meutia Layli Muhammad Luthfi Mustaqim, Nadiyah Alimah Nik Nor Allia Nuranissa, Tiyas Marcella Nuranissa, Tiyas Marcella Nurcholis, Anugrah Wing Paniya Paniya Putra, Hega Bintang Pratama Putri, Sabilla Amalia Putut Haribowo Qori Dewi Trisnawati Rita Puspita Sari Rusny Istiqomah Sujono Sari Listyorini Sembiring, Rinawati Setiawan, Dani Fikri Toufan Aldian Syah Wibisono, Dimas Wibowo, Febrian Wahyu Wijiarto, Wenang Yusuf Wiyandi, Wawan Yunadi, Ahmad