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All Journal TEKNIK Turbo : Jurnal Program Studi Teknik Mesin TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Studi Akuntansi, Keuangan, dan Manajemen Journal of Science Technology (JoSTec) National Multidisciplinary Sciences Sinergi International Journal of Logistics Logistica : Journal of Logistic and Transportation
Muhammad Nur Cahyo Hidayat Nasrullah
Akademi Penerbang Indonesia Banyuwangi
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Mechanical Engineering Social Sciences Transportation

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Maritime Connectivity and Economic Inclusion: A Decade of Indonesia’s Sea Toll Program Nasrullah, Muhammad Nur Cahyo Hidayat
Sinergi International Journal of Logistics Vol. 3 No. 3 (2025): August 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/sijl.v3i3.890

Abstract

Indonesia’s archipelagic geography poses significant logistical challenges, particularly in achieving equitable connectivity across its more than 17,000 islands. In response, the government launched the Sea Toll Program in 2014 to reduce logistics costs, address price disparities, and integrate remote regions into the national economy. This study aims to evaluate the performance of the Sea Toll Program, focusing on its impact on route expansion, infrastructure development, and commodity price stabilization. Employing a qualitative-descriptive methodology, the research utilizes secondary data from government agencies, international institutions, and academic sources. Comparative and thematic analyses are applied to assess logistics improvements and ongoing structural constraints. The results show substantial progress: route expansions from 3 to 39 between 2015 and 2024, port coverage increased to 109, and cargo volumes reached 24,556 TEUs. Notably, between 2018 and 2024, price reductions of 10–12% for essential commodities were recorded in remote regions, based on data from the Ministry of Trade and Central Bureau of Statistics (BPS). However, only 58.7% of ports are adequately equipped, and backhaul cargo utilization remains below 25%. Infrastructure gaps, fragmented digital systems, and limited intermodal integration continue to impede efficiency. The study concludes that while the Sea Toll Program has enhanced logistics connectivity and supported regional equity, systemic reforms are required to realize its full potential. These include infrastructure modernization, digital platform integration, intermodal coordination, and adaptive governance models. The findings offer a roadmap for future logistics strategies that support national resilience and inclusive development.
Assessing the Effect of Service Excellence on Passenger Satisfaction at Regional Airports Arta, Deddy Novie Citra; Nasrullah, Muhammad Nur Cahyo Hidayat; Farhan, Ahmad Raihan
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 3 (2026): January
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i3.5701

Abstract

Purpose: This study analyzes the effect of check-in counter staff service excellence on passenger satisfaction at Sentani International Airport, Papua, Indonesia. The research was motivated by persistent queues and declining comfort during peak hours, indicating that service excellence has not been fully optimized despite existing government and corporate service standards. Methodology/approach: A quantitative descriptive approach was applied using structured questionnaires distributed to 100 passengers. Service excellence was measured through the 6A Model (Ability, Attitude, Appearance, Attention, Action, Accountability), while passenger satisfaction was evaluated through perceived service quality, staff service, airline image, and punctuality. Data were analyzed using SPSS 25.0 with validity, reliability, and classical assumption tests, followed by simple linear regression. Results/findings: Service excellence significantly and positively affected passenger satisfaction (? = 0.589, t = 12.764, p < 0.001, F = 162.89, R² = 0.803). Among the 6A dimensions, attitude (friendliness, politeness, professionalism) scored highest, while action (responsiveness, speed) was lowest. Conclusion: The findings confirm that implementing service excellence at check-in counters is crucial for enhancing passenger satisfaction and strengthening the airport’s image as Papua’s main air transport hub. Practically, improving staff responsiveness and operational efficiency can enhance service perception and foster passenger loyalty. Limitations: The study is limited to Sentani International Airport, and results may vary across airports with different characteristics. Contribution: This study validates the 6A model in a regional airport context and offers insights for PT Angkasa Pura and policymakers to optimize staff performance and passenger experience.
Co-Authors Aisyah Rahmawati Arief Rusdyansyah Budiyanto, Albert Citra Arta, Deddy Novie Daniel Dewantoro Rumani Dimas Endrawan Putra Dimas Hari Cahyo Fajar Islam Farhan, Ahmad Raihan Gatut Rubiono Hadi Prayitno Hariri, Ahmad Herdian, Rofik Sandra Ikhwanul Qiram Ikhwanul Qiram Lubis, Julianto Mahros Darsin Marini Mintje, Quirina Ariantji Patrisia Muh Nurkoyim Kustanto Nasrul Ilminnafik Nurkoyim Kustanto, Muh Sabam Danny Sulung Sulung, Sabam Danny Syuhri, Skriptyan Noor Hidayatullah Untung Lestari Nur Wibowo Untung Lestari Nur Wibowo Wibowo, Untung Lestari Nur