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All Journal Jurnal Manajemen STIE Muhammadiyah Palopo Jurnal Riset Pendidikan Ekonomi Jurnal MEBIS (Manajemen dan Bisnis) Management Studies and Entrepreneurship Journal (MSEJ) Journal of Management - Small and Medium Enterprises (SME's) Nusantara Science and Technology Proceedings International Journal Of Science, Technology & Management (IJSTM) Asian Journal of Community Services (AJCS) Asian Journal of Management Analytics Jurnal Pengabdian Masyarakat Bhinneka Sabangka Abdimas Jurnal Pengabdian Masyarakat Sabangka JICS : Journal Of International Community Service Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Evanthi, Ayundha
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The Role of Organizational Commitment in Mediating Perceived Organizational Support on Organizational Citizenship Behavior Ramadhani, Jasmine Salwa; Rini, Hesty Prima; Evanthi, Ayundha
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 20 No 1 (2026): Jurnal Ilmiah Bisnis dan Ekonomi Asia
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v20i1.2400

Abstract

This study aims to empirically examine the influence of Perceived Organizational Support (POS) on Organizational Citizenship Behavior (OCB) with Organizational Commitment (OC) serving as a mediating variable at PT SBC Berkah Bersama. The research employs a quantitative approach using the Partial Least Square–Structural Equation Modeling (PLS-SEM) method for data analysis. The sample consists of 70 front-line employees selected through non-probability sampling with a saturated sampling technique. The findings reveal that POS has a positive and significant effect on both OCB and Organizational Commitment. Furthermore, Organizational Commitment also exerts a positive influence on OCB. The mediation analysis indicates that Organizational Commitment significantly mediates the relationship between POS and OCB, demonstrating a partial mediation effect. This finding suggests that optimal organizational support can enhance employee commitment, which in turn encourages voluntary behavior beyond their formal roles. This study has practical implications for the management of PT SBC Berkah Bersama to strengthen organizational support strategies as an effort to enhance employee loyalty and extra-role behavior.
Co-Authors Afiyanti, Miftakhul Fitri Al Ghifari, Ficho Aulia A., Shabrina Calvin Calvin Febrianty, Naura Valencia Hardi, Ilham Hesty Prima Rini Ilham Hardi Kustini Kustini Maulana, M Reza Prima Rini, Hesty Ramadhani, Jasmine Salwa Ratih Mukti Azhar Ratri, Lintang Mutiara Rosyanti, Daisy Marthina Salsabila, Neisya Aulia Sari, Fanny Amelia Surya Andini, Widya Swasti, Ika Korika Syahroni, Nabila Elvina Putri Syarifudin, Adinda Rahmawati Vina, Rosa Yogi Noviansyah, Kafita