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All Journal Shaut Al-'Arabiyah Ijaz Arabi Journal of Arabic Learning El-Tsaqafah: Jurnal Jurusan PBA Sustainable: Jurnal Kajian Mutu Pendidikan Maharaat Lughawiyyat
Fitrah, Isti Jayang
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Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Journal : Shaut Al-'Arabiyah

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Application of Total Quality Management (TQM) in the Administration of the El-Barqī Arabic Language Study Institution Ramdhani, Muhammad Rikza Wahyu Hilal; Fitrah, Isti Jayang; Arista, Dian; Kholid, Nur
Shaut al Arabiyyah Vol 13 No 1 (2025): JURNAL SHAUT AL-'ARABIYAH
Publisher : Jurusan Pendidikan Bahasa Arab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/saa.v13i1.50674

Abstract

The El-Barqī Arabic Language Study Institution implements the concept of Total Quality Management (TQM) in its programme, following Arthur R. Tenner's theory. TQM is guided by three core concepts. The ideas encompassed are as follows: firstly, a strong emphasis on customer focus, where El-Barqī offers extensive resources to educators in order to facilitate and enhance the effectiveness of the learning process. One of these amenities involves the provision of native Arabic speakers to facilitate direct Arabic language communication practice with native speakers. El-Barqī constantly engages with the parents of pupils through Islamic studies. The tangible effect of prioritising customer satisfaction is apparent in the growing annual intake of students and the extensive partnerships established with both public and private institutions by El-Barqī. Additionally, El-Barqī has implemented process improvement measures, including the enhancement of its programmes. This encompasses the implementation of language study programmes, both non-residential and residential, as well as the establishment of the Middle East Study Guidance Programme. Additionally, El-Barqī ensures full engagement, resulting in the production of highly skilled Arabic language graduates who have achieved numerous notable accomplishments. The outstanding collaboration inside El-Barqī has undeniably led to the successful implementation of its programmes. Hence, the adoption of Total Quality Management (TQM) has a substantial influence on enhancing the standard of education.
Co-Authors Abdul Aziz Abdul Hakim Dian Arista Fahmi, Alif Anharul Habibah, Ihda Filzafatin Hattab, Muhammad Ichwani, Imron Kholid, Nur Laily Fitriani Muhamad, Sahrul Muhlis, Wachida Munirul Abidin Rahmawati, Baiq Laili Rahmayanti, Indah Ramdhani, Muhammad Rikza Wahyu Hilal Salimul Jihad Wildana Wargadinata