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Imanto, Frenki
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Journal : Central Community Development Journal

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Sustaining employee well-being in hierarchical work communities: The roles of capability bundles and digital innovation channels in Indonesian hotels Amrullah, Romanda Annas; Arleiny, Arleiny; Imanto, Frenki; Moejiono, Moejiono; Prayitno, Prayitno
Central Community Development Journal Vol. 5 No. 2 (2025): December 2025
Publisher : Privietlab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55942/ccdj.v5i2.1344

Abstract

This study examines how employee capabilities and technology-mediated channels shape well-being in hierarchical hotel contexts marked by coercive leadership. Drawing on Approach–Avoidance Motivation and Diffusion of Innovation, we theorize a resource-and-channels model in which (a) Exapro-a capability bundle combining professional experience and proactive personality-enhances employee well-being, and (b) electronic diffusion of innovation (e-DOI) strengthens the welfare returns to Exapro by providing safer, auditable pathways for idea sharing when face-to-face voice is risky. We test the model using a three-wave longitudinal design across 26 three- to five-star hotels in Central Java and the Special Region of Yogyakarta (Indonesia) with N = 100 employees concentrated in frontline, rotating-shift roles. Using PLS-SEM (SmartPLS 4), measurement properties met recommended thresholds. Results show that the direct effect of despotic leadership on well-being is not significant (H1 rejected) once resources and channels are modeled. By contrast, despotic leadership positively predicts Exapro (H2 supported), Exapro positively predicts well-being (H3 supported), and e-DOI positively moderates the Exapro → well-being link (H4 supported). The model explains a moderate share of variance in well-being (R² ≈ .52). The findings reframe leader–well-being debates by demonstrating a suppressed/contingent direct effect of despotism and highlighting that what employees can do (Exapro) and how they can safely make it visible (e-DOI) are pivotal for sustaining well-being. Practically, hotels should build experience-based scripts, select/develop for proactivity, and institutionalize digital codification of micro-innovations while strengthening leadership accountability.
Co-Authors Abdul Hamid Akhmad Kasan Gupron, Akhmad Kasan Arleiny, Arleiny Aziz Nugroho Daniel Happy Putra Dirhamsyah, Dirhamsyah Edi Kurniawan Fatah, Misbakhul Gunarti, Monika Retno Haryono, Aditya Dwi Putra Khamdilah, Ali Kristiyono, Antonius Edy Kundori Mahendra, Harry Moejiono, Moejiono Nazarwin, Nazarwin Nugroho, Azis Prawoto, Agus Prayitno Prayitno Rahkman, Rizqi Aini Rahman, Rizki Ardika Robbi, Shofa Dai Romanda Annas Amrullah Salsabila, Trya Sukarto, Ainur Raihan Nafi Sukron, Ainaya Alfatihah Wijaya, Septian Wilujeng, Auliana Zainuddin, Mochamad