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All Journal Economics and Digital Business Review INVOICE : JURNAL ILMU AKUNTANSI Jurnal Penelitian Chanos Chanos Center of Economic Students Journal (CSEJ) Jurnal Ilmiah Multidisiplin Amsir Amsir Community Service Journal Jurnal Social Society Jurnal Ilmiah Manajemen & Kewirausahaan
Sulawati, Sulawati
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Kualitas Pelayanan dan Citra Perusahaan Terhadap Kepuasan Pasien Rawat Inap RS. Fatima Parepare Ruruk, Feny; Muslimin, Ulyana; Sulawati, Sulawati
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 10 No 2 (2023): Desember
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

This study aims to determine the quality of service and corporate image partially influence hospital patient satisfaction. Fatima city of Parepare. To find out the Quality of Service and Corporate Image simultaneously influence Hospital Satisfaction. Fatima city of Parepare. The analytical method used is descriptive quantitative, using primary data sourced from the results of the questionnaires that have been answered by the respondents. The tests used include validity test, reliability test, descriptive analysis, multiple linear regression analysis and t test (partial), F test (simultaneous), R2 test (coefficient of determination). The results of this study indicate that Service Quality has a partial effect on patient satisfaction with a t-count of 2.559 > 2.018 with a significant level of 0.014 < 0.05, Corporate Image has a partial effect on patient satisfaction with a t-count of 4.050 > 2.018 with a significant level of 0.000 < 0.05. Service Quality and Corporate Image simultaneously influence patient satisfaction with an F count of 38.214 > 3.22 with a significant level of 0.000 < 0.05.
A Systematic Literature Review on the Interrelation of Human Resource Practices, Corporate Social Responsibility, and Financial Performance in Emerging Markets Angka, A. Fitri Sugi; Sulawati, Sulawati
Journal Social Society Vol. 5 No. 2 (2025): Juli - Desember 2025
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.5.2.2025.883

Abstract

The growing complexity of business operations in emerging markets highlights the urgency of understanding how Human Resource Practices (HRPs) and Corporate Social Responsibility (CSR) jointly influence Financial Performance (FP). Although prior studies have examined these constructs separately, a comprehensive review that integrates their interrelationships remains scarce, particularly in institutionally diverse and volatile environments. This study aims to systematically review and synthesize existing evidence on the HRP–CSR–FP nexus to clarify its theoretical and practical significance. Using a Systematic Literature Review (SLR) approach, 62 peer-reviewed journal articles published between 2000 and 2024 were selected based on predefined criteria, including relevance to the topic, methodological rigor, and focus on emerging market contexts. Data were analyzed using PRISMA guidelines and thematic synthesis. The findings indicate that the strategic alignment of HRPs and CSR initiatives enhances FP through mechanisms such as employee engagement, organizational legitimacy, and stakeholder trust. Moreover, contextual factors such as national culture, regulatory quality, and institutional voids moderate these relationships, underscoring the importance of localized strategies. The synthesis concludes that while theoretical perspectives such as the Resource-Based View, Stakeholder Theory, and Social Exchange Theory provide explanatory strength, gaps remain in addressing causal mechanisms and multi-level dynamics. This review contributes by integrating fragmented insights into a unified conceptual framework, highlighting research gaps, and offering practical guidance for managers in emerging markets. Future studies are encouraged to employ longitudinal, comparative, and multi-level designs to capture deeper causal and contextual variations.
Pengaruh Motivasi, Disiplin dan Lingkungan Kerja Terhadap Kinerja Pegawai pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Parepare Sugi Angka, Andi Fitry; Sulawati, Sulawati
Jurnal Ilmiah Multidisiplin Amsir Vol. 1 No. 1 (2022): Desember
Publisher : AhInstitute of Research and Community Service (LP2M) Institute of Social Sciences and Business Andi Sapada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62861/jimat.v1i1.805

Abstract

Tujuan penelitian ini adalah untuk mengetahui Motivasi, Disiplin dan Lingkungan Kerja Terhadap Kinerja Pegawai Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Parepare. Analisis data yang digunakan adalah menggunakan Metode analisis deskriptif dan analisis kuantitatif menggunakan skala Likert sebagai alat ukur. Data Penelitian diolah dengan menggunakan Software SPSS 26.0 . Untuk Variabel bebas dalam penelitian ini adalah Motivasi (X1), Disiplin (X2) dan Lingkungan Kerja (X3). Variabel terikat dalam penelitian ini adalah Kinerja (Y). Hasil analisis data yang didapatkan peneliti menunjukkan bahwa Motivasi (X1) berpengaruh positf dan signifikan terhadap kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu kota Parepare thitung 3.407 > ttabel 2.009 dengan signifikan (0.001 < 0.05). Disiplin (X2) berpengaruh positf dan signifikan terhadap kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu kota Parepare thitung 2.255 > ttabel 2.009 dengan signifikan (0.029 < 0.05). Lingkungan Kerja (X3) berpengaruh positf dan signifikan terhadap kinerja Pegawai Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu kota Parepare thitung 2.535 > ttabel 2.009 dengan signifikan (0.014 < 0.05).
Strategi Pemasaran Terhadap Kualitas Pelayanan Hotel 88 Parepare Hartati, Hartati; Sulawati, Sulawati; Anggraini, Della
Jurnal Ilmiah Multidisiplin Amsir Vol. 1 No. 1 (2022): Desember
Publisher : AhInstitute of Research and Community Service (LP2M) Institute of Social Sciences and Business Andi Sapada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62861/jimat.v1i1.810

Abstract

Strategi pemasaran terhadap kualitas pelayanan hotel memiliki tantangan tersendiri dalam mendatangkan pengunjung mengingat persaingan yang ada saat ini. Salah satu strategi yang yang kuat untuk menghadapi pesaing dengan melakukan cara pemasaran yang baik pelayanan yang bagus, sigap, dan cekatan sehingga para pengunjung akan menciptakan daya tarik dan akan menimbulkan kesan kesetiaan pada hotel tersebut.
Analisis Perputaran Piutang dan Perputaran Persediaan dalam Mengukur Kinerja Keuangan pada Perum Bulog Sulawati, Sulawati; Angka, Andi FItri Sugi
Jurnal Ilmiah Multidisiplin Amsir Vol. 1 No. 2 (2023): Juni
Publisher : AhInstitute of Research and Community Service (LP2M) Institute of Social Sciences and Business Andi Sapada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62861/jimat.v1i2.837

Abstract

The purpose of this study was to determine receivables turnover and inventory turnover in measuring financial performance at Perum Bulog Sub Divisi Regional Parepare in accordance with industry standards. Data collection techniques used are observation, interviews, documentation and literature study, the analytical method used in this research is quantitative and qualitative data. By using the ratio analysis of accounts receivable turnover, inventory turnover. The object of research is to use financial statements from 2019-2021 in the form of balance sheets and profit and loss, the results of calculating accounts receivable turnover, inventory turnover and average days of inventory at Perum Bulog Sub-Division Regional Parepare for the 2019-2021 period show that this value is still below the industry standard average while the calculation of the average days of receivables collection is in accordance with the average industry average. Receivable turnover in 2019 (14 times), 2020 (12 times) and 2021 (15 times) is not good because it is below the industry average standard of ≥ 15 times in the 2019-2021 period. The average days for collection of accounts receivable in 2019 (26 days), 2020 (24 days) and 2021 (24 days) are good because they comply with the industry average standard of ≤ 60 days. Inventory turnover in 2019 (1 time), 2020 (1 time) and 2021 (2 times) is not good because it is below the industry average standard, which is ≥ 20 times. The average inventory days in 2019 (365 days), 2020 (365 days) and 2021 (183 days) were not good because they exceeded the industry standard limit of ≤ 19 days. It can be seen that the accounts receivable turnover and inventory turnover in measuring financial performance are not in accordance with industry standards.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Penumpang Pada PT Dharma Lautan Utama Nurbakti, Rezky; Sulawati, Sulawati
Jurnal Ilmiah Multidisiplin Amsir Vol. 1 No. 2 (2023): Juni
Publisher : AhInstitute of Research and Community Service (LP2M) Institute of Social Sciences and Business Andi Sapada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62861/jimat.v1i2.841

Abstract

The purpose of this study was to determine the effect of the quality of service on KM Ships. Dharma Rucitra 7 has a partial and simultaneous effect on passenger satisfaction at PT. Dharma Lautan Utama Makassar branch on the KM Ship. Dharma Kencana 7. The analytical methods used in this research are observation, interviews, questionnaires, documentation, and library research. Determination of the sample was determined by sampling saturation (census) and obtained as many as 60 respondents. The results showed that (1) Partially, Product Quality affects Purchasing Decisions at PT. Dharma Lautan Utama Parepare Branch. This is evidenced by the results of testing the hypothesis t test where, t count > t table (2.283 > 2.004) and significant < 0.05 (0.026 > 0.05). Partially, the price affects the purchasing decision at the office of PT. Dharma Lautan Utama Parepare Branch. This is indicated by the results of testing the hypothesis t test where t count < t table (3.764 > 2.004) and is significant > 0.05 (0.000 <0.05). While partially, Trust has an effect on Purchasing Decisions at the Office of PT. Dharma Lautan Utama Parepare Branch. This is indicated by the results of testing the hypothesis t test where, t count < t table (2.586 > 2.004) and not significant > 0.05 (0.012 <0.05), (2) Simultaneously Product Quality, Price and Trust affect Decision Purchasing at PT. Dharma Lautan Utama Parepare Branch. This is shown by the results of testing the hypothesis test f, where f count > f table (206.033 > 2.37) and significantly < 0.05 (0.000 < 0.05), (3) The results of the coefficient of determination of 0.917 indicate Product Quality as an independent variable affect the dependent variable, namely 91.7%.
Co-Authors Anantadjaya, Samuel PD Angka, A. Fitri Sugi Angka, Andi FItri Sugi Asike, Ades Della Anggraini, Della Dinsar, Arfandy Hamida Hasan Hartati Hartati Muslimin, Ulyana Nawangwulan, Irma M Nur Asia, Nur Nurbakti, Rezky Ruruk, Feny Safrida Safrida Saliu, Fluturim Sjahruddin, Herman Sugi Angka, Andi Fitry Surnadi, Haryono Tijjang, Bakhtiar