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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Humano: Research Journal Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Office Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis Jurnal Identitas Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Paramacitra : Jurnal Pengabdian Masyarakat Pinisi Journal of Social Science Jurnal Aktor Public Resource Innovation Management and Excellence (PRIME)
Sulmiah, Sulmiah
Department Of Administration Science, Universitas Negeri Makassar, Indonesia
Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Interest Affect and Type of benefits in the Implementation of the Slumless City Program in Bone Regency, South Sulawesi Herlina Sakawati; Sulmiah Sulmiah; Rudi Salam; Widyawati Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 11, No 2 (2021)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v11i2.26441

Abstract

The handling of slum areas through the City Without Slums program has been implemented in a number of areas since 2016, after the Ministry of Public Works and Public Housing issued Circular No. 40/SE/DC/2016. The program is expected to improve the quality of the environment so that the level of welfare and the regional economy will increase. Through this article, the researcher intends to provide an overview of the implementation of the City Without Slums program in Bone Regency, from the aspect of Interest Affect and Type of Benefits, through a qualitative research method. By using Interactive Model Analysis, in processing the data from the observations. documentation and interviews, it was found that the City Without Slums program in Bone Regency was carried out with an orientation to the public interest with a decentralized system and community empowerment. The government formulates a strategy for dealing with slum areas by paying attention to the suitability between community needs and existing problems, then the community is used as the main actor in implementing the strategy. This program has also provided collective benefits for the local government and the people of Bone Regency, in terms of the economy and the provision of public services. In order for the implementation of the KOTAKU program in Bone Regency to run optimally, the government needs to pay attention to the capabilities and number of existing program implementers.
Institutional Capacity in Clean Water Management in Jeneponto Regency Herlina Sakawati; Sulmiah Sulmiah; Novayanti Sopia Rukmana; Widyawati Widyawati; Andi Tenri Citra Sari
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.925 KB) | DOI: 10.26858/jiap.v9i2.12311

Abstract

This study aims to analyze the institutional capacity in Jeneponto Regency in the management of clean water. The study was conducted using descriptive qualitative methods. Data collection is done through observation and interview techniques, which are strengthened from data from related institutions. The results showed that five dimensions were used to look at institutional capacity, only one dimension contributed to increasing the existing institutional capacity, namely the Social Norms, Values and Practice dimensions. And for the other four dimensions namely, individual dimensions, organizational dimensions, organizational network dimensions, and public governance dimensions still need to be improved. Institutional capacity in the management of clean water in Jeneponto Regency requires rules that govern cooperation between all agencies that have a connection in the management of clean water. The government needs to give training and education to employees.
Analisis Strategi Inovasi Produk Di Cafe Kopiology Kota Makassar Muh Faisal, Bakhtiar, Andi Muhammad Rivai, Risma Nismawaty dan Sulmiah Muh Faizal; Bakhtiar Bakhtiar; Andi Muhammad Rivai; Risma Niswaty; Sulmiah Sulmiah
Jurnal Administrasi Bisnis Vol 3, No 3 (2024): September
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jab.v3i3.65755

Abstract

Analisis Strategi Inovasi Produk di Cafe Kopiology Kota Makassar. Skripsi Fakultas Ilmu Sosial dan Hukum Program Studi Ilmu Administrasi Bisnis Universitas Negeri Makassar. Dibimbing oleh Bakhtiar dan Andi Muhammad Rivai. Penelitian ini bertujuan untuk mengatahui dan menganalisis strategi inovasi produk di Cafe Kopiology Kota Makassar. Untuk mengetahui strategi inovasi produk pada Cafe Kopiology Kota Makassar. Untuk mencapai tujuan tersebut penelitian ini menggunakan metode pendekatan kualitatif, penelitian ini mengambil 5 (lima) orang responden, yang terdiri dari 1 pemilik usaha dan 4 orang karyawan. Prosedur pengumpulan data yang digunakan adalah observasi, wawancara mendalam dan dokumentasi. Teknik wawancara dilakukan secara terstruktur dengan menggunakan pedoman wawancara. Hasil penelitian ini menunjukkan bahwa Cafe Kopiology Kota Makassar telah melaksanakan proses tahapan inovasi produk dengan baik dan sistematis sesuai dengan teori Philip Kotler. Dalam melaksanakan proses tahapan inovasi produk Cafe Kopiology melakukan pengajuan ide, penyaringan ide, pengujian konsep, pengembangan strategi pemasaran, dan analisis bisnis, Cafe Kopiology sangat berhati-hati dalam pengambilan keputusan untuk menciptakan sebuah inovasi produk. Namun Cafe Kopiology masih harus lebih detail dalam penciptaan produk baru itu. Kata kunci: Inovasi, Produk, Cafe
RESPONSIVITAS OMBUDSMAN REPUBLIK INDONESIA DALAM MENANGANI LAPORAN MALADMINISTRASI PENERIMAAN PESERTA DIDIK BARU Sulmiah Sulmiah; Anti Anti; Sirajuddin Saleh
SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-ilmu Sosial, Hukum dan Pengajarannya Vol 18, No 2 (2023)
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/supremasi.v18i2.58777

Abstract

Penelitian ini bertujuan untuk melihat Responsivitas Lembaga Pewakilan Ombudsman Republik Indonesia Provinsi Sulawesi Selatan dalam menangani laporan dugaan maladministrasi. Jenis penelitian ini adalah kualitatif dengan teknik pengumpulan data dilakukan dengan cara observasi, wawancara dan dokumentasi. Teknik analisis data yang digunakan terdiri dari kondensasi, penyajian data, dan penarikan kesimpulan.Hasil penelitian menunjukkan bahwa Ombudsman Republik Indonesia Provinsi Sulawesi Selatan dalam menangani laporan dugaan maladministrasi pada Dinas Pendidikan Provinsi Sulawesi Selatan sudah memberikan respon yang baik. Hal ini dapat dilihat dari kemampuan merespon Masyarakat atau pelapor,kecepatan melayani, ketepatan melayani, kecermatan melayani, tepat waktu melayani dan merespon keluhan masyarakat atau pelapor terkait penerimaan peserta didik baru.Adapun mekanisme penyelesaian laporan maladministrasi penerimaan peserta didik baru menggunakan mekanisme respon cepat ombudsman.ABSTRACT: This study aims to look at the Responsiveness of the Ombudsman Representative Office of the Republic of Indonesia in South Sulawesi Province in handling reports of alleged maladministration. This type of research is qualitative with data collection techniques carried out by means of observation, interviews and documentation. The data analysis technique used consisted of condensation, data presentation, and drawing conclusions. The results showed that the South Sulawesi Province Ombudsman of the Republic of Indonesia in handling reports of alleged maladministration at the South Sulawesi Provincial Education Office had given a good response. This can be seen from the ability to respond to the public or reporters, speed of serving, accuracy of serving, accuracy of serving, serving on time and responding to complaints from the public or reporters regarding the acceptance of new students.
Accessibility of Public Services for Persons with Disabilities at the Makassar City Social Service Herlina Sakawati; Andi Ceri Susilawati; Sulmiah Sulmiah
Jurnal Ad'ministrare Volume 9, Issue 2, July-December 2022
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ja.v9i2.38971

Abstract

Persons with disabilities have the same rights as the society in general to get access to public services. To facilitate services for persons with disabilities, the government needs to maximize the accessibility of existing public services. In this study, an analysis was carried out on the accessibility of public services for service users with disabilities at the Makassar City Social Service, using the qualitative method. Research data were obtained from observations, interviews, and analysis of documents related to the accessibility of disability services. According to the research results obtained in the field, it is known that the accessibility possessed by the Makassar City Social Service does not reflect the existence of safety, comfort, convenience, and aesthetics in providing services to persons with disabilities. The physical facilities used in providing services to persons with disabilities are equated with the facilities used by ordinary people who do not have deficiencies.
The Influence of On Time Delivery On Customer Satisfaction J & T (Jet & Tony) Drop Point Takalalla In Liliriaja Sub District Soppeng District Dewi Fadillah; Aris Baharuddin; Sulmiah Sulmiah; Andi Muhammad Rivai
Public Resource Innovation Management and Excellence November 2024, Volume 1 Number 3
Publisher : Public Resource Innovation Management and Excellence

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Influence of On Time Delivery on Customer Satisfaction J&T Drop Point Takalalla in Liliriaja Sub District Soppeng District Thesis Business Administration Study Program. Faculty of Social Sciences and Law, Makassar State University Supervised by Aris Baharuddin and Sulmiah. This study aims to determine how much influence timeliness of delivery has on customer satisfaction at J&T Express Drop Point Takalalla in Liliriaja District, Soppeng Regency. This study used quantitative research with correlational methods with data collection techniques through observation and questionnaires. The sampling method used is purposive sampling. The data obtained from the research results were processed using SPSS version 22 which consisted of validity tests, reliability tests on research instruments and descriptive analysis techniques on the data obtained. The results show that the indicators used in each of these variables indicate that the effect of timeliness of delivery is in the good category, for indicators on the customer satisfaction variable are in the very good category. Based on the infrensial statistical analysis there is an influence between the two variables. So it can be concluded that there is a significant influence between on time delivery of customer satisfaction at J&T Express Drop Point Takalalla in Liliriaja District, Soppeng Regency.
Analysis of Employee Work Environment at PT. Sinar Galesong Mandiri Aroepala Branch in Makassar City Ipahriani Rahman; Muhammad Darwis; Sulmiah Sulmiah
Public Resource Innovation Management and Excellence February 2026 , Volume 3 Number 1
Publisher : Public Resource Innovation Management and Excellence

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to find out how the work environment of employees at PT.Sinar Galesong Mandiri Aroepala Branch in Makassar City. This study uses a qualitative method with a descriptive research type. Data collection techniques used in the form of observation, interviews and documentation. As for checking the validity of the data is done through credibility (degree of trust), transferability (transferability), dependability (dependence) and confirmability (certainty). Data analysis techniques use data collection, data condensation, data presentation and drawing conclusions. The results showed that the work environment of employees at PT.Sinar Galesong Mandiri Aroepala branch in Makassar city was inadequate, as the physical work environment still had several deficiencies which included workplace buildings, work equipment, rest areas and places of worship. This needs to be considered by the company in improving employee performance. While the non-physical work environment is very good. The reason is because in the work environment, employees still maintain good relationships with other employees, superiors always supervise their subordinates, and cooperation between employees is always implemented.    
Analisis Strategi Peningkatan Kualitas Pelayanan Publik pada Bidang Persampahan di Kabupaten Mamuju Sulmiah Sulmiah; Syawalia Fitri; Nina Agustina
Jurnal Identitas Vol 5 No 2 (2026): Jurnal Identitas
Publisher : Program Studi Administrasi Publik Fakultas Sosial dan Humaniora Universitas Muhammadiyah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52496/identitas.v5i2.893

Abstract

Artikel ini membahas strategi peningkatan kualitas pelayanan publik pada bidang persampahan di Kabupaten Mamuju sebagai respons atas masih rendahnya kinerja layanan dan meningkatnya kompleksitas permasalahan sampah di daerah. Penelitian ini bertujuan menganalisis kondisi dan permasalahan pelayanan persampahan, mengidentifikasi faktor internal dan eksternal yang memengaruhi kualitas pelayanan, serta merumuskan strategi peningkatan kualitas pelayanan publik bidang persampahan. Penelitian menggunakan pendekatan kualitatif dengan tipe deskriptif-analitis. Data dikumpulkan melalui wawancara semi-terstruktur, observasi, dan studi dokumentasi terhadap Dinas Lingkungan Hidup dan Kebersihan Kabupaten Mamuju, unit pelaksana teknis, petugas lapangan, serta masyarakat pengguna layanan. Analisis data dilakukan secara tematik dengan menggunakan Matriks Evaluasi Faktor Internal (EFI), Matriks Evaluasi Faktor Eksternal (EFE), dan matriks SWOT. Hasil penelitian menunjukkan bahwa posisi strategi DLHK Kabupaten Mamuju berada pada Kuadran III, yang mengindikasikan perlunya penerapan strategi turnaround, yaitu pembenahan kelemahan internal untuk memanfaatkan peluang eksternal. Strategi prioritas yang dihasilkan meliputi pembangunan TPS 3R secara bertahap, penguatan kerja sama dengan sektor swasta, pengadaan infrastruktur pendukung, pengembangan komunitas peduli sampah, serta prioritisasi alokasi anggaran. Penelitian ini menyimpulkan bahwa peningkatan kualitas pelayanan publik bidang persampahan memerlukan pendekatan strategis yang terintegrasi antara penguatan kapasitas internal organisasi dan pemanfaatan peluang eksternal. Penelitian ini dibatasi pada aspek manajerial dan strategis pelayanan persampahan serta belum mengkaji secara mendalam aspek teknis pengolahan sampah.
Co-Authors Ahmira Ahmira Aina, Asri Nur Amelia Reskiani Rahmat Amihara Amihara Andi Ceri Susilawati Andi Ria Islamiati Andi Tenri Citra Sari Anti Anti Aris Baharuddin Bakhtiar Bakhtiar Darman Manda Manda Dewi Fadillah Dewi Walahe Fahruddin Fahruddin Haedar Akib Herlina Sakawati Ipahriani Rahman Ismail . Kemal Sandi Maya Kasmita Muh Faizal Muh Nur Yamin Muh. Darwis Muh. Nur Yamin Muhammad Nur Yamin Nimrah Rahmayanti Yusuf Nina Agustina Novayanti Sophia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Nurlaela Nurlaela Oki Nur Pratiwi Oky Nur Pratiwi Johansyah Paramitha, Dyan Rezky Nur Ilmi Risma Niswaty Rivai, Andi Muhammad Rudi Salam Rusdi Rusdi Rusdi Rusdi Sirajuddin Saleh Sirajuddin Saleh Sri Dewi Mulyana Nur Tadrin Syawalia Fitri Tamrin, Sopian Widyawati Widyawati Widyawati Widyawati Wirda Mustafa Zarni Adia Purna