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All Journal Jurnal Ilmiah Manajemen Kesatuan Community Development Journal: Jurnal Pengabdian Masyarakat Eastasouth Journal of Effective Community Services Socius: Social Sciences Research Journal West Science Social and Humanities Studies
Dama, Desi Putri
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Religion Arts Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Analysis of Service Quality and Price Aspects on Patient Satisfaction at Gorontalo Regional Hospital Dama, Desi Putri; Darman, Darman; Rachman, Azis; Patuti, Zeinia
Jurnal Ilmiah Manajemen Kesatuan Vol. 12 No. 5 (2024): JIMKES Edisi September 2024
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the factors influencing patient satisfaction at Gorontalo Hospital, focusing on the impact of service quality and price. Using primary data from 108 respondents gathered via Google Form through purposive sampling, the analysis employs Partial Least Square - Structural Equation Modeling (PLS-SEM) with SmartPLS 4 software. The research model is developed using the Confirmatory Composite Analysis approach, with indicators based on established theories. The outer model evaluates instrument validity and reliability, using Average Variance Extracted (AVE) for convergent validity and Composite Reliability (CR) and Cronbach’s Alpha for reliability. Both research hypotheses were supported, with Service Quality showing a significant positive effect on Patient Satisfaction, and Price also having a significant positive effect on Patient Satisfaction. These findings align with previous studies, emphasizing the importance of service quality and price in enhancing patient satisfaction. The study contributes to the formulation of more effective strategies to improve healthcare services and pricing transparency, ultimately aiming to enhance patient experiences and satisfaction at Gorontalo Hospital.
Pendampingan Penyusunan Peta Proses Bisnis Organisasi Perangkat Daerah Provinsi Gorontalo Dama, Desi Putri; Darman, Darman; Dunggio, Titin; Rachman, Azis
Eastasouth Journal of Effective Community Services Vol 3 No 03 (2025): Eastasouth Journal of Effective Community Services (EJECS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/ejecs.v3i03.353

Abstract

Penyusunan peta proses bisnis menjadi kebutuhan penting bagi organisasi perangkat daerah (OPD) dalam rangka meningkatkan efektivitas dan efisiensi pelayanan publik. Namun, masih banyak pegawai di lingkup OPD Provinsi Gorontalo yang belum memahami secara teknis langkah-langkah penyusunan peta proses bisnis yang sistematis dan sesuai standar. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan pegawai OPD dalam menyusun peta proses bisnis yang terstruktur dan aplikatif. Metode pelaksanaan meliputi pemberian materi secara interaktif, pelatihan praktik penyusunan peta proses bisnis, serta pendampingan langsung kepada peserta. Hasil kegiatan menunjukkan peningkatan signifikan pada pemahaman dan kemampuan peserta dalam mengidentifikasi, memetakan, serta mendokumentasikan proses bisnis di unit kerja masing-masing. Diharapkan kegiatan ini dapat mendukung terwujudnya tata kelola pemerintahan yang lebih baik di Provinsi Gorontalo.
Detutuhiya (Saling Menjatuhkan), Detiti'uwa (Saling Sikut): Membangun Ekosistem Ekonomi Berbasis Toleransi di Provinsi Gorontalo Nasila, Rahmat; Dama, Desi Putri
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 10 (2025): May
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.16561795

Abstract

This study aims to analyze the level of tolerance among community groups in Gorontalo Province as well as its role in building a harmonious and sustainable local economic ecosystem. Important studies were conducted given that the foundation of tolerance was being threatened by the increasing symptoms of intolerance of the last few years. The research uses a qualitative approach with a single case study method against Gorontalo Province. Data collection was conducted through in-depth interviews, participatory observation, and document study. Data were analyzed inductively by triangulating the sources to guarantee their validity. Study results found the level of tolerance of the Gorontalo community in general is still quite high, yet faces serious challenges of increasing acts of intolerance. Tolerance is shown to contribute in strengthening social capital and creating productive local economic systems. Yet this foundation is vulnerable to collapse if intolerance becomes increasingly cultivated. Therefore, it is necessary to revitalize tolerance for the sake of maintaining social cohesion and a harmonious and just local economic ecosystem.
The Effect of Generation Z Participation and Financial Technology Innovation on Community Welfare and Sustainable Development in MSMEs in Indonesia Dama, Desi Putri; Suroso, Adi; Nurhasanah, Dila Padila
West Science Social and Humanities Studies Vol. 2 No. 04 (2024): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v2i04.790

Abstract

This study investigates the effect of Generation Z participation and Financial Technology (FinTech) innovation on community welfare and sustainable development within Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. A quantitative research approach was employed, utilizing a cross-sectional survey design to collect primary data from MSME owners, employees, and stakeholders. Structural Equation Modeling with Partial Least Squares (SEM-PLS) was used to analyze the data and test the hypothesized relationships. The findings reveal significant positive relationships between both Generation Z participation and Financial Technology Innovation with Community Welfare and Sustainable Development. The results underscore the importance of harnessing youth entrepreneurship and technological innovations to drive socio-economic development and promote sustainable growth within the MSME sector. These findings have significant implications for policymakers, entrepreneurs, and stakeholders striving to foster inclusive and sustainable development in Indonesia.
PENDAMPINGAN PENYUSUNAN RENCANA KERJA ANGGARAN SETDA PROVINSI GORONTALO TAHUN 2025 Dama, Desi Putri; Wahdah, Ghoriqna Fibahril; Syamsinah, Syamsinah; Mahadi, Nur Rizky Putri; Nasila, Rahmat
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 5 (2024): Vol. 5 No. 5 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i5.35228

Abstract

Kegiatan pengabdian masyarakat yang berfokus pada pendampingan penyusunan Rencana Kerja Anggaran (RKA) 2025 di Sekretariat Daerah Provinsi Gorontalo telah memberikan dampak positif terhadap penguatan kapasitas pengelolaan keuangan daerah. Melalui program ini, tim pengabdian melakukan pelatihan dan bimbingan langsung kepada staf Sekretariat Daerah, yang bertujuan untuk meningkatkan pemahaman mereka tentang prinsip-prinsip penganggaran yang efektif dan transparan. Dampak yang dihasilkan mencakup peningkatan kemampuan dalam merumuskan anggaran yang responsif terhadap kebutuhan masyarakat, serta penguatan akuntabilitas dalam pengelolaan dana publik. Selain itu, kegiatan ini mendorong partisipasi masyarakat dalam proses perencanaan, sehingga menciptakan rasa kepemilikan yang lebih besar terhadap program-program pemerintah. Penerapan indikator kinerja dalam RKA 2025 juga memungkinkan pemantauan dan evaluasi yang lebih baik, sehingga hasil dari anggaran dapat diukur dan dievaluasi secara tepat. Dengan demikian, pendampingan ini tidak hanya berkontribusi pada efektivitas pengelolaan anggaran, tetapi juga pada peningkatan kualitas pelayanan publik dan kepercayaan masyarakat terhadap pemerintah daerah di Gorontalo.
Co-Authors DARMAN Dunggio, Titin Mahadi, Nur Rizky Putri Nasila, Rahmat Nurhasanah, Dila Padila Patuti, Zeinia Rachman, Azis Rahmat Nasila Suroso, Adi Syamsinah Syamsinah, Syamsinah Wahdah, Ghoriqna Fibahril