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All Journal Jurnal Kajian Ilmiah Kesehatan Dan Teknologi (JKIKT) Abdimas Polsaka: Jurnal Pengabdian Masyarakat Sahabat Sosial: Jurnal Pengabdian Masyarakat International Journal of Health Sciences Jurnal Edukasi Ilmiah Kesehatan
Kamaruddin, Muh. Ihsan
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Humanities Dentistry Education Engineering Health Professions Immunology & microbiology Medicine & Pharmacology Neuroscience Nursing Public Health

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Journal : Jurnal Kajian Ilmiah Kesehatan Dan Teknologi (JKIKT)

 1 
ANALISIS EFEKTIFITAS PENGGUNAAN APLIKASI MOBILE JKN DALAM UPAYA PENINGKATKAN KUALITAS PELAYANAN DI TEMPAT PENERIMAAN PASIEN RSIA SITTI KHADIJAH 1 MUHAMMADIYAH MAKASSAR TAHUN 2024 Syamsuddin, Syamsuddin -; Jayadie, Ahmad; Kamaruddin, Muh. Ihsan; Asmi, A Syamsinar
Jurnal Kajian Ilmiah Kesehatan dan Teknologi Vol 7 No 1 (2025)
Publisher : Politeknik Unggulan Kalimantan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52674/jkikt.v7i1.222

Abstract

The JKN Mobile Application represents a significant advancement for BPJS Kesehatan as it simplifies the processes of registration and updating participant information, retrieving family member data, displaying participant contribution fees, and accessing services at primary healthcare facilities (FKTP) and advanced referral facilities (FKRTL). It also facilitates the submission of public complaints or suggestions. This study aims to determine the effectiveness of the JKN Mobile Application in improving service quality at the patient reception area of RSIA Sitti Khadijah 1 Muhammadiyah Makassar in 2024. This research employed a descriptive quantitative approach with a cross-sectional study design. Data collection was carried out using a questionnaire. The sampling technique used was purposive sampling, with a total of 152 patients as respondents. Based on the study, the chi-square test analysis yielded a p-value of 0.001 (p < 0.05), indicating that the JKN Mobile Application is effective in improving service quality at the designated patient reception area. The effectiveness is reflected in several aspects, including: Easy access and optimal service for JKN participants, User-friendly features and service functions, Simple procedures, Location-independent accessibility, Efficient access time, User-friendly interface design, Network stability, Ease in fulfilling JKN service needs, Assistance with administrative tasks, Benefits in obtaining JKN services.
Co-Authors Adiaksa, Baso Witman Anshar Rante Asmi, A Syamsinar Asmin, Risna Yunita Asrianto, Asrianto Djunaedi Djunaedi Edi Pramono Fitri Andriani, Fitri Hadijah Hadijah Jayadie, Ahmad Lala, Nur Syamsi Norma M. Agus Jabir Meillisa Carlen Mainassy Mustamin, Rini Nashrulloh, Dewi Nawangwulan, Kurniati Nurmiati Nurmiati Nursinah, Andi Rahagia, Rasi Restiyanti, Yuli Riswanti, Riswanti Rusnita, Rusnita Sari, Lili Purnama Setyawati, Ari Sihombing, Yolanda Anastasia Suprapto Suprapto Syamsuddin, Syamsuddin - Tenriawi, Westy Wa Ode Novi Angreni Yusfik, Yusnita