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All Journal Journal of Natural Science and Integration IJCER (International Journal of Chemistry Education Research) Acta Chimica Asiana Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Pijar MIPA Jurnal Ilmu Psikologi dan Kesehatan Journal of Education and Teacher Training Innovation (JETTI) JERIT: Journal of Educational Research and Innovation Technology Coution : Journal of Counseling and Education Assyfa Journal of Farming and Agriculture
Baroud, Najah
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Balancing Technology and Empathy: Faculty Perceptions of Artificial Intelligence in University Counseling Masoud, Mohieddin; Kasheem, Majdy; Barkah, Sami; Alsaeh, Fatima; Baroud, Najah; Albshkar, Hajer
Coution: Journal Counseling and Education Vol. 6 No. 2 (2025): Coution
Publisher : Universitas Islam Bunga Bangsa Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47453/coution.v6i2.3624

Abstract

This study explores university faculty members’ perceptions of integrating Artificial Intelligence (AI) into educational counseling, focusing on awareness, perceived usefulness, ethical implications, and institutional readiness. Using a descriptive quantitative design, data were collected from 250 faculty members at the University of Zawia through a structured questionnaire encompassing seven thematic domains. Participants were selected using a stratified random sampling technique to ensure balanced representation in academic disciplines and ranks. The results revealed generally high levels of awareness and positive attitudes toward AI applications in counseling. Faculty participants recognized the potential of AI to enhance efficiency, data management, and accessibility of counseling services. However, they expressed strong ethical and privacy concerns, particularly regarding data protection, bias, and the potential erosion of the human empathy central to counseling practice. Respondents also emphasized the need for structured training programs and institutional investment to strengthen technological readiness. The findings indicate that while cognitive acceptance of AI is high, affective and ethical reservations persist, reflecting the cultural emphasis on interpersonal trust and human connection in Arab academic contexts. Overall, the study underscores the importance of balancing technological innovation with ethical accountability and human values. It concludes that successful AI integration in university counseling requires a comprehensive framework encompassing staff development, policy guidance, and ethical safeguards to ensure that digital transformation remains human-centered and contextually appropriate.
Co-Authors Abdullah, Mahmoud Abrahem Masuwd, Mowafg Albshkar, Hajer Aljarmi, Abtisam Alouzi, Khuloud Alrumayh, Safa Alsaeh, Eman Alsaeh, Fatima Alsayd, Abdulnasir Alzletni, Naima Astuti, Aprilin Ayad, Nahid Barka, Amani Barkah, Sami Elfzzani, Zenab Kasheem, Amaal kasheem, Majdy Khamis Almajri, Sumaia Maati, Asmahan Masoud , Mohieddin Masoud, Mohieddin Rahmawati, R Sebayang, Nico Septi Budi Sartika Syaidha, Fitri Halimatus Syarifa Wahidah Al Idrus