Article Per Year (5 Year)
p-Index From 2020 - 2025
2.123
P-Index
This Author published in this journals
All Journal Premium: Insurance Business Journal AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Multidisiplin Sahombu JRIIN :Jurnal Riset Informatika dan Inovasi TEKNOBIS : Jurnal Teknologi, Bisnis dan Pendidikan Journal Arbitrase : Economy, Management and Accounting
Rakhman, Sitti
Unknown Affiliation
Arts Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 15 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 15 Documents
Search

 1   2 
Turnover Intention Among Nurses and Its Implications for Retention Strategies in Human Resource Management at Hospital X, Tangerang Iqbal, Muhammad; Rakhman, Sitti
Journal Arbitrase : Economy, Management and Accounting Vol. 3 No. 02 (2025): Journal Arbitrase : Economy, Management and Accounting, July 2025
Publisher : Paspama Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/arbitrase.v3i02.171

Abstract

Turnover intention among nurses has become a serious challenge for healthcare institutions. This phenomenon is influenced by various internal and external factors. It is essential for hospital management to understand the extent to which nurses intend to remain in their positions, as high turnover rates can negatively impact the quality of healthcare services and organizational stability. This study aims to identify the level of turnover intention among nurses at Hospital X in Tangerang using Mobley’s Turnover Intention Questionnaire, which consists of 10 Likert-scale items. The research adopts a descriptive quantitative approach with a univariate analysis. The population comprises 20 nurses who voluntarily participated in the study, and the sample includes the entire population. The findings reveal that 4 respondents (20%) have a low intention to leave their jobs, 13 respondents (65%) show a moderate level of turnover intention, and 3 respondents (15%) have a high intention to resign. These results suggest that HR management must take proactive measures to prevent these intentions from translating into actual resignations. Although a moderate level of turnover intention does not necessarily indicate a critical condition, it serves as an important signal of underlying dissatisfaction or discomfort in the work environment, which must be addressed through strategic interventions.
Exploring Discretionary HR Practices and Human Resource Service Orientation on Employee Motivation and Performance at PT RAF: A Qualitative Study Based on Regulatory Focus Theory Widyarini, Rafyanti; Rakhman, Sitti
Journal Arbitrase : Economy, Management and Accounting Vol. 3 No. 02 (2025): Journal Arbitrase : Economy, Management and Accounting, July 2025
Publisher : Paspama Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/arbitrase.v3i02.172

Abstract

This study explores how discretionary human resource (HR) practices and HR service orientation influence employee motivation and performance at PT RAF, a general insurance company in Indonesia. Employing a purely qualitative approach through non-participant observation and in-depth interviews with employees and HR representatives, the findings reveal that HR practices at PT RAF remain largely administrative, with limited attention to career development, training, and employee involvement. A low HR service orientation further weakens the effectiveness of HR policies. Consequently, most employees exhibit a prevention-focused motivational pattern, prioritizing error avoidance over achievement. These findings highlight the need for HR transformation toward a more strategic and service-oriented role to foster promotion-focused motivation and enhance overall employee performance.
Analysis of the Role of Human Resources in the Implementation of Digitalization of Group Health Insurance Business Processes at PT KLM Insurance Natalia, Franciska; Rakhman, Sitti
Journal Arbitrase : Economy, Management and Accounting Vol. 3 No. 02 (2025): Journal Arbitrase : Economy, Management and Accounting, July 2025
Publisher : Paspama Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/arbitrase.v3i02.173

Abstract

Digital transformation in the insurance sector requires not only system renewal but also the readiness of human resources (HR) as the main driver of change. This study aims to analyze the role and preparedness of HR in supporting the digitalization of group health insurance business processes at PT KLM Insurance. Using a qualitative case study approach, data were collected through in-depth interviews with staff and management across key divisions. Findings reveal that digital competencies—both technical skills and soft skills such as adaptability and collaboration—are crucial for successful digitalization. However, challenges such as generational digital gaps, insufficient contextual training, and transitional workload hinder progress. Employee perceptions also show varied attitudes toward digitalization, highlighting the need for inclusive change management strategies rooted in a digital organizational culture. In conclusion, digital transformation success depends not only on technology but also on the full readiness and engagement of HR.
Level of Work Motivation: A Descriptive Study Using the Work Motivation Scale on Employees in the Operational Unit of PT. Insurance X, Jakarta Herawan, Budi; Rakhman, Sitti
Journal Arbitrase : Economy, Management and Accounting Vol. 3 No. 02 (2025): Journal Arbitrase : Economy, Management and Accounting, July 2025
Publisher : Paspama Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/arbitrase.v3i02.174

Abstract

Work motivation is a key factor influencing employee performance within an organization. This study aims to describe the level of work motivation among operational employees at PT. Insurance X, Jakarta, in 2025. Using a quantitative descriptive method, data were collected through the Work Motivation Scale (WMS), consisting of 12 Likert-scale items (1–5). The study involved all 20 employees in the operational unit who agreed to participate. Results indicate a moderate level of work motivation, with an average score of 41.8, ranging from 38 to 46. The most influential dimension was intrinsic motivation, particularly job satisfaction and the desire for self-development. The findings suggest that employees are not yet fully driven to perform their tasks optimally. Therefore, strategic HR interventions are recommended, such as providing training opportunities, recognizing employee contributions, and reviewing bonus and promotion systems to enhance work motivation and job satisfaction.
Income Exploration and Behavioral Bias in Insurance Customers’ Decision-Making: A Qualitative Study at PT Asuransi BDIR Irawan, Bayu; Rakhman, Sitti
Journal Arbitrase : Economy, Management and Accounting Vol. 3 No. 02 (2025): Journal Arbitrase : Economy, Management and Accounting, July 2025
Publisher : Paspama Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/arbitrase.v3i02.175

Abstract

This study aims to explore the influence of income levels on behavioral bias tendencies among insurance customers in their decision-making at PT Asuransi BDIR. A qualitative approach with a case study method was employed to gain an in-depth understanding of how biases such as loss aversion, overconfidence, availability bias, and status quo bias emerge in decisions to purchase, retain, or cancel insurance policies. The informants included customers from three income categories (low, middle, and high), as well as two insurance agents and one customer service staff for source triangulation. Data collection techniques involved in-depth interviews, non-participant observation, and documentation, analyzed through thematic analysis. The findings indicate that income moderates the presence of certain behavioral biases. Low-income customers tend to exhibit defensive biases such as loss aversion and availability bias, while high-income customers are more prone to overconfidence and mental accounting. These findings highlight the need for tailored communication and education approaches based on customer behavioral characteristics. The study recommends implementing behavior-based education strategies, behavioral coaching training for agents, and psychographic segmentation to enhance communication effectiveness and policy retention.
Co-Authors Ashar Azhari, Ihsan Bambang Suseno Bayu Irawan, Bayu Budhialon, Poltak Robert Debora, Selviya Fatwah, Muhammad Imam Ferry Kurniawan Cahyadi Fresitinawati, Senintyas Herawan, Budi Husni Barkah, Muhammad I Wayan Kamika Johanes RMP, Timbo Marsillak Sautmartua Simorangkir Marzuki, Nefertiti Mohamad Wafdy Muhammad Fahri, Muhammad Muhammad Iqbal Natalia, Franciska Nina Rohmadhani Nurrahim, Eka Julianti Rakhmad Mujoko Sari, Yulia Indah Permata Setiawan, Muhammad Raja Nararya Sutrimo Teguh, Saeful Hadi Widyarini, Rafyanti WULANDARI, VIKA