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All Journal JOURNAL OF QUR'AN AND HADITH STUDIES JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) Diya Al-Afkar: Jurnal Studi al-Quran dan al-Hadis AL QUDS : Jurnal Studi Alquran dan Hadis Jurnal Educatio FKIP UNMA Dimasejati: Jurnal Pengabdian Kepada Masyarakat Jurnal Media Teknik dan Sistem Industri COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Gunung Djati Conference Series Proceeding Mercu Buana Conference on Industrial Engineering Asian Journal of Management, Entrepreneurship and Social Science
Didi Junaedi
Faculty Of Education And Teacher Training, IAIN Syekh Nurjati Cirebon, Cirebon, West Java
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Analisis Kepuasan Pelanggan Terhadap Kualitas Layanan Perbaikan Jaringan Internet dengan Metode Servqual dan IPA di PT MKM Fitriani, Rohmah; Roswandi, Iwan; Junaedi, Didi
Proceeding Mercu Buana Conference on Industrial Engineering Vol 5 (2023): LEAN AND GREEN FOR SUSTAINABILITY DEVELOPMENT GOALS IN THE I4.0 ERA
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/MBCIE.2023.022

Abstract

PT MKM is responsible for installing the customer's internet network up to repairing the internet network. The existence of an internet network repair service is used to ensure that the internet network at the customer's home can be used stably and smoothly. To ensure customers get good service and do not switch to other providers, PT MKM must pay attention to the services provided to its customers. The purpose of this study was to measure the value of customer satisfaction on the quality of network repair services and to determine the priority for repair service improvements at PT MKM. This study used servqual and IPA methods with 50 respondents participating in answering the questionnaire. The results show that the GAP value in each statement is negative with the largest GAP value being on the assurance dimension of -1.18 and the lowest GAP being on the responsiveness dimension of -0.76. Of the 10 indicators distributed into 4 quadrants, the main priority for improvement that must be improved using the IPA method is attribute P5 which is in quadrant I.
Implementasi Six Sigma Untuk Mengurangi Defect Produk Hijab Print Dengan Metode DMAIC Rohmadi, Agus Bekti; Junaedi, Didi
Proceeding Mercu Buana Conference on Industrial Engineering Vol 5 (2023): LEAN AND GREEN FOR SUSTAINABILITY DEVELOPMENT GOALS IN THE I4.0 ERA
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/MBCIE.2023.018

Abstract

Due to the large amount of muslims in Indonesia, there is a high demand for islamic clothing. However, the high competition in this sector encourages customers to get high quality products at lower prices. As a result, manufacturers need to implement quality control as part of an integrated continuous development process to reduce the proportion of defects and increase productivity. In a case study, the number of defects in hijab print productis is still high. The defects found were clumping ink, blotches, stripe motifs, and torn threads. It causes low quality products. This study aimed to reduce the number of product defects in hijab print production. This study included quantitative research and used primary and secondary data sources while implementing six sigma with the DMAIC method. Based on data analysis, it was found that the most influential factor for the product defects was the overworked heat press machine. Improvements were made by setting the most optimal machine input temperature and stop instructions for machine to cooling down. These improvements were then standardized into standard procedures in the form of work instructions and check sheets. The results indicated that the DPMO value decreased from 29,308 to 14,000, increasing the sigma value from 3.37 to 3.77. In conclusion, the implementation of six sigma using the DMAIC method was able to reduce the number of product defects while increasing the sigma value, increasing product
Analisis Beban Kerja Dalam Penentuan Tenaga Kerja Optimal Dengan Metode Workload Analysis dan Full Time Equivalent di Konveksi Gradatie Vendor Abdurrahman, Afif; Roswandi, Iwan; Junaedi, Didi
Proceeding Mercu Buana Conference on Industrial Engineering Vol 3 (2021): RESEARCH DEVELOPMENT BASED ON LITERATURE REVIEW
Publisher : Universitas Mercu Buana

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Abstract

Workload is one of the factors affecting employee performance. Sometimes employees have an overload, while other employees have an underload. This kind of problem also occurs with Gradatie Vendor Convection. The method used is full time equivalent (FTE) to find out the workload of each operator by changing the hours of the workload to the number of people needed to complete a particular job. From the results of the study, it was found that 8 operators have an underload workload. Optimization of labor performance can be carried out by changing the composition of the elements of the activities of each labor force or reducing the number of workers based on the calculation of Full Time Equivalent.
Analisis Strategi Bauran Pemasaran 7P Pada Lembaga Pemeriksa Halal Indonesia Zulkifli, Arif; Junaedi, Didi; Roswandi, Iwan
Jurnal PASTI (Penelitian dan Aplikasi Sistem dan Teknik Industri) Vol 17, No 3 (2023): Jurnal PASTI
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/pasti.2023.v17i3.009

Abstract

Kehalalan sebuah produk menjadi salah satu hal yang sangat penting bagi umat muslim dalam mengkonsumsi sebuah produk, karena kewajiban setiap muslim harus sesuai dengan ajaran yang telah ditetapkan yaitu harus mengkonsumsi makanan yang halal dan baik (Toyib). Setiap pelaku usaha harus menjamin kehalalan dari produk yang ditawarkannya sehingga perlu adanya sertifikasi halal. Namun masih banyak pelaku usaha yang belum memiliki sertifikasi halal atas produknya. Saat ini ada banyak Lembaga Pemeriksa Halal (LPH) di Indonesia yang sebelumnya hanya tunggal dilakukan oleh LPPOM MUI. Persaingan ini mengharuskan LPPOM MUI untuk memiliki strategi pemasaran yang kuat agar tetap menjadi lembaga yang dipilih oleh banyak pelaku industri dan pemilik merek mendaftarkan Sertifikasi halalnya melalui LPPOM MUI untuk diteruskan kepada BPJPH. Bauran pemasaran adalah seperangkat alat pemasaran yang digunakan perusahaan untuk terus-menerus mencapai tujuan pemasarannya dalam pasar sasarannya. Bauran 7P terdiri dari beberapa atribut yaitu product, price, promotion, place, process, people, dan physical evidence. Berdasarkan hasil penelitian mengenai bauran pemasaran 7P dapat dilihat bahwa pelanggan memiliki presepsi yang baik terhadap proses registrasi pendaftaran sertifikasi halal di LPPOM MUI DKI Jakarta. Atribut dengan tingkat kepentingan tertinggi menurut hasil analisis yaitu atribut people, process, dan product, sehingga ketiga atribut ini menjadi fokus utama dalam perbaikan strategi pemasaran di LPPOM MUI agar dapat menjadi lembaga yang dipilih oleh para pelaku usaha.
Co-Authors Abdurrahman, Afif Amaludin, Alam Arief Prayitno Arif Zulkifli CHOLISANA, ALIF Darrotul Jannah Fitriani, Rohmah Iha Fariha Iis Sa’idatul Ulfah Jaya Mulya Lestiana, Herani Tri Lukman Zain Muhammad Maimun Muthi’ah, Anisatun Muzaki Muzaki Nela Safana Aufa Nur Rofiq Nurkholidah Nurkholidah Nurlela, Nurlela Nurul Bahiyah Nyimas Desy Rizkiyah Prasetya, Septian Adi Pratama, Oki Rifa’i, Muhammad Rohmadi, Agus Bekti Roswandi, Iwan Sri Rahayu Sri Wulandari Tosty Maylangi Sitorus, Tosty Maylangi Uly Amrina Umayah Umayah