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All Journal ETIKONOMI Jurnal Siasat Bisnis Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Sinergi Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Ekonomi dan Bisnis Islam J-MAS (Jurnal Manajemen dan Sains) Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Journal of Innovation in Business and Economics Jurnal Pengabdian Dharma Laksana Jurnal Mantik MANNERS Management and Entrepreneurship Journal Enrichment : Journal of Management Cakrawala Repositori Imwi Charity : Jurnal Pengabdian Masyarakat Kontigensi: Jurnal Ilmiah Manajemen JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Amal Ilmiah: Jurnal Pengabdian Kepada Masyarakat Asian Journal of Management, Entrepreneurship and Social Science
Andhi Sukma
Widyatama University, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Loyalty in halal tourism: The roles of sharia-compliant service quality, Islamic experience, and religiosity Sukma, Andhi; Oktaviani, Desy; Latifah, Ifa
Jurnal Siasat Bisnis VOL 30, NO 2 (2026)
Publisher : Management Development Centre (MDC) Department of Management, Faculty of Business and Economics Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jsb.vol30.iss2.art4

Abstract

Purpose – This study examines how Sharia-Compliant Service Quality (SCSQ) and Islamic Experience (IE) shape Muslim tourist loyalty in halal tourism through Trust (TR), Perceived Value (PV), and Satisfaction (SAT).Design/methodology/approach – Survey data were collected from Muslim tourists who had visited Lombok and experienced halal tourism services. The final cleaned sample respondents. The data were analyzed using PLS-SEM, including measurement model assessment, discriminant validity checks, bootstrapping, mediation testing, moderation analysis, control-variable analysis, and Importance–Performance Map Analysis (IPMA).Findings – The refined model shows that SCSQ significantly enhances IE, and IE significantly strengthens TR, PV, and SAT. However, TR, PV, SAT, IE, and SCSQ do not directly translate into Tourist Loyalty. The proposed indirect effects of IE on Tourist Loyalty through TR, PV, and SAT are also not supported. Religiosity negatively moderates the relationship between SCSQ and IEits moderating effect on the relationship between IE and Tourist Loyalty is not significant at the 5% level. These findings indicate that positive halal service and experiential evaluations may be necessary but insufficient to generate loyalty in a halal tourism destination.Research limitations/implications – The cross-sectional and single-destination design limits causal inference and generalisability. Future research should use longitudinal and multi-destination designs to compare halal tourism contexts with different levels of destination maturity and examine more loyalty mechanisms.Practical implications – Halal tourism managers should move beyond technical compliance by creating authentic, credible, emotionally meaningful, and differentiated Islamic tourism experiences that strengthen tourists’ confidence, perceived value, and destination relevance.Originality/value – This study refines halal tourism loyalty research by showing Sharia-compliant service quality enhances Islamic experience and internal evaluations. However, these mechanisms alone tourist loyalty.
ESG INTEGRATION AND TRUST IN ISLAMIC INVESTMENT DECISIONS Denny Saputera; Robin Chen; Andhi Sukma
Jurnal Ekonomi dan Bisnis Islam (Journal of Islamic Economics and Business) Vol. 11 No. 2 (2025): JULY - DECEMBER 2025
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jebis.v11i2.73177

Abstract

There is little empirical understanding of how the credibility of ESG disclosures is related with investor-level determinants that influence the decision-making, performance, and sustainability impacts of Islamic investors. The present study examines the effects of ESG (Environmental, Social, and Governance) integration, financial literacy, and religious commitment on the investor decision, investment performance, and investment sustainability in an Islamic finance framework. It brings to the fore the intermediating role of trust in ESG disclosure, a critical psychological mechanism in investment behavior that has hitherto not been sufficiently studied in Islamic markets. The study was conducted using a descriptive-quantitative and cross-sectional approach, where 350 individual investors of Shariah-compliant instruments from Indonesia were surveyed through purposive sampling and the data analysis was done using the Partial Least Square Structural Equation Modeling (PLS-SEM) method. Results reveal that ESG integration has a significant positive effect on both decision-making and performance. Financial literacy indirectly promotes trust in ESG disclosures, but has no direct effect on decision-making and performance. Trust was found to be a key mediator between ESG and literacy on one hand and behavioural and performance outcomes on the other. Religious commitment strengthens the impact of ESG and trust on performance and sustainability, and acts as a moderating factor that bridges the gap between ethical considerations and financial decisions. Relationships are stable, and robustness checks indicate low sensitivity; the findings urge regulators to enhance ESG disclosure quality and institutions to align their practices with Islamic moral values.
Co-Authors Aditya Yudanegara Aditya Yudanegara Aditya Yudanegara Aditya Yudanegara Ayuningtyas Y. Hapsari Ayuningtyas Yuli Hapsari Chen, Robin Deden Novan Denny Saputera Desi Oktaviani Desy Oktaviani Desy Oktaviani Desy Oktaviani Didit Damur Rochman Donny Rizky Ramdhani Fansuri Munawar Fansuri Munawar Fansuri Munawar Fansuri Munawar Fansuri Munawar Feby Febriana Dery Feby Febriana Dery Hapsari, Ayuningtyas Y. Irma Nilasari Irma Nilasari Keni Kaniawati Keni Kaniawati Keni Kaniawati Latifah, Ifa Louie A Divinagracia Louie A. Divinagracia Louie A. Divinagracia Maria Rochelle G Divinagracia Muhamad Fauzi Hilman Nadhif Nilasari, Irma Nurul Hermina Oktaviani, Desy Purwaningdyah, Sri Wilujeung Sunu Radhi Abdul Halim Rachmat Rini Handayani Rini Handayani Rini Handayani Rini Handayani Rini Handayani Rini Handayani Riska Riska Robin Chen Rossy Anggilia Rully Indrawan Saputera, Denny Sri Wiludjeng SP Sri Wiludjeng SP, Sri Sri Wiludjeung Sri Wilujeung SP Trisa Wening Manganti Viona Duta Iswara Wlfrin Nando Sanjaya Yudhanegara, Aditya Zavira Bulan Deviana Zulganef Zulganef