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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) JBMP (Jurnal Bisnis, Manajemen dan Perbankan) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal Mantik Jurnal Informatika Ekonomi Bisnis Journal of Management - Small and Medium Enterprises (SME's) JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Jurnal Pengabdian kepada Masyarakat Journal of Tourism Economics and Policy Jurnal Informatika Ekonomi Bisnis Journal of Mandalika Literature Journal of Practical Management Studies Jurnal Pengabdian Sosial Jurnal Pengabdian Masyarakat dan Riset Pendidikan E-Amal: Jurnal Pengabdian Kepada Masyarakat Asian Journal of Management, Entrepreneurship and Social Science Journal of Management and Business Innovation (JOMBINOV)
Anderias U. T. Anabuni
Department Of Business Administration, Politeknik Nenegeri Kupang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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An Integrated Innovation DiffusionTrust-Building Framework for Understanding Mobile Payment Adoption in Indonesia’s Cross-Border Regions Klaasvakumok J. Kamuri; Andrias U. T. Anabuni
Journal of Management and Business Innovation Journal of Management and Business Innovation (JOMBINOV): Volume 01, No 01, December 2025
Publisher : CV. Vocezmi Learnov

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65792/jombinov.v1i01.30

Abstract

Mobile payment adoption in Indonesia has expanded rapidly; however, its diffusion in cross-border regions remains limited due to infrastructural inadequacies, heightened cross-border transaction risks, and low levels of trust in digital financial platforms. These regions—marked by high population mobility, informal economic activity, and uncertain regulatory oversight—create a unique context in which conventional technology adoption models may not fully capture user behaviour. This study introduces an integrated framework that combines Innovation Diffusion Theory and Trust-Building Theory to investigate how mobility, customization, security, and reputation shape trust and influence mobile payment adoption in Indonesia’s international border areas. The framework further examines the role of trust in mitigating perceived risk and strengthening continuance usage intention, while also assessing gender as a moderating variable. Data were obtained from 225 mobile payment users residing in major border gateways between Indonesia and Malaysia, Timor-Leste, and Papua New Guinea. Using partial least squares structural equation modelling (PLS-SEM), the results indicate that security, customization, and reputation significantly enhance trust, whereas mobility does not exert a meaningful effect within the border context. Trust substantially increases continuance usage intention and reduces perceived risk; however, perceived risk does not significantly influence continuance intention. Gender is also found to have no moderating effect on any of the hypothesized relationships. This study contributes to the mobile payment literature by providing a contextualized understanding of user behaviour in high-risk, infrastructure-constrained environments. It also offers practical implications for policymakers and fintech providers aiming to expand digital financial inclusion and strengthen trust-based payment ecosystems in Indonesia’s cross-border regions.
Artificial Intelligence and the Ethical Boundaries of Managerial Judgment: Insights from a Systematic Literature Review Irience R. A. Manongga; Andrias U. T. Anabuni
Journal of Management and Business Innovation Journal of Management and Business Innovation (JOMBINOV): Volume 02, No 01, March 2026
Publisher : CV. Vocezmi Learnov

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65792/jombinov.v2i01.33

Abstract

This research aims to systematically analyze the utilization of Artificial Intelligence (AI) in various Human Resource Management (HRM) functions, evaluate the theoretical foundations used in previous studies, summarize key empirical findings, and identify research gaps and emerging ethical-managerial implications. The research uses a Systematic Literature Review (SLR) design with a PRISMA approach. Data was collected from the Scopus, Web of Science, and Google Scholar databases for reputable journal articles published between 2015 and 2025. The selection process was conducted through the stages of identification, screening, and eligibility based on strict inclusion and exclusion criteria, resulting in 52 articles that were analyzed using thematic analysis and conceptual synthesis. Theoretically, this research enriches the technology-based HRM literature by presenting a typology of AI utilization in HRM functions and revealing the limitations of the theoretical framework, which is still partial and fragmented in previous studies. The research findings have strategic implications for practitioners and policymakers in ethically, responsibly, and sustainably integrating AI into HRM practices, particularly in the context of recruitment and selection, performance analytics, talent management, and data-driven HR decision-making. The limitations of this study lie in its reliance on secondary data sources and the dominance of studies focused on developed country contexts. This situation opens opportunities for further research that is empirical, longitudinal, and contextual, particularly in developing countries.
Determinants of QRIS User Information: The Role of Usage Barriers, Value Barriers, Risk Barriers, Initial Trust, and Perceived Usefulness Septia S. Dioh; Taqwa Sultan; Manongga, Irience R. A.; Maria S. Lou Kelen; Wihelmina Muni; Anabuni, Andrias U. T.
Journal of Practical Management Studies Vol. 4 No. 1 (2026): JPMS - March (2026)
Publisher : CV. Jala Berkat Abadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61106/jpms.v1i1.143

Abstract

This study examines the determinants of QRIS user information by integrating innovation resistance and technology acceptance perspectives within Indonesia’s nationally standardized digital payment system. Using a quantitative explanatory design, data were collected from 105 QRIS users in Kupang City through a structured questionnaire. Multiple linear regression analysis was employed to test the effects of usage barrier, value barrier, risk barrier, initial trust, and perceived usefulness on user information, following validity, reliability, and classical assumption testing. The results show that usage barriers negatively influence QRIS user information, whereas value barriers, risk barriers, initial trust, and perceived usefulness have significant positive effects. Among all predictors, risk barrier emerges as the most dominant determinant, indicating that security and uncertainty perceptions play a critical role in shaping users’ informational engagement. The proposed model explains 65.8% of the variance in user information, demonstrating strong explanatory power. This study adopts a cross-sectional design and focuses on a single geographic context, which may limit generalizability. Future research may employ longitudinal or comparative approaches to capture dynamic and contextual variations. This study advances digital payment and information systems literature by repositioning user information as a central cognitive outcome of user–technology interaction rather than merely an antecedent of adoption, offering an information-centric framework for evaluating the effectiveness of standardized digital payment systems.
THE INFLUENCE OF WORKLOAD AND COMPETENCE ON THE SERVICE QUALITY OF INTERCITY TRAVEL DRIVERS IN EAST NUSA TENGGARA Anabuni, Andrias Umbu Tuku; Dewiaty, Irmina Linda
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 2 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i2.3757

Abstract

Introduction: Intercity transportation in East Nusa Tenggara plays an important role in community mobility. In the transportation service industry, drivers play a direct role in determining the quality of service passengers. However, in practice, there are constraints, including complaints about driver behaviour, delays, and uncomfortable service conditions. Two factors that are likely to influence this condition are excessive workload and varying driver competence. Therefore, this study aims to analyze the influence of workload and competence on the service quality of intercity travel drivers in the region.Methods: This research uses a quantitative approach, employing a survey distributed to several travel drivers serving the Kupang–Soe intercity route in East Nusa Tenggara. The independent variables in this study are workload and competence, while the dependent variable is service quality. The data analysis technique used is multiple linear regression to measure the influence of each variable both partially and simultaneously.Results: The research findings indicate that the workload, competence, and service quality of intercity travel drivers in East Nusa Tenggara are in the very high category. Drivers face heavy work demands, but generally possess good technical competence, knowledge, and professional attitude, enabling them to provide quality service. Inferential analysis proves that workload and competence, both individually and simultaneously, significantly affect service quality, with competence being the most dominant factor.Although High workloads can potentially lower service quality, the drivers' experience and sense of responsibility are able to maintain service performance. Practically, these findings confirm the importance of proportional workload management and continuous competency development to maintain and improve the quality of intercity travel services. Keywords: Competence On The Service Quality, Influence Of Workload, Intercity Travel Drivers
BEHAVIORAL–TECHNOLOGY MODEL DALAM ADOPSI DIGITAL PAYMENT: DAMPAKNYA TERHADAP EFISIENSI KEUANGAN UMKM DI OEBOBO, KOTA KUPANG Dewiaty, Irmina Linda; Anabuni, Andrias Umbu Tuku
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 2 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i2.3789

Abstract

Introduction: This study aims to analyze the effect of digital payment adoption on the financial efficiency of UMKM in Oebobo District, Kupang City.Methods: This research employs a quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS) as the analytical technique. The research sample consists of 107 UMKM owners who have adopted digital payment systems, including QRIS, e-wallets, and mobile banking. The sampling technique used is purposive sampling.Results: The findings indicate that trust in digital technology and perceived ease of use have a significant positive effect on digital payment adoption. In contrast, financial literacy and infrastructure/regulatory support do not have a significant effect. Digital payment adoption is proven to enhance the financial efficiency of UMKM, particularly in terms of cash flow efficiency and financial transparency.Conclusion: These findings reinforce the Technology Acceptance Model (TAM) and the Behavioral Finance approach, emphasizing that trust and perceived ease of use significantly influence digital payment adoption among UMKM in Oebobo District. The adoption of digital payment systems is empirically proven to improve UMKM financial efficiency. Keywords: Behavioral Finance, Digital Payment, Financial Efficiency, MSMEs, TAM
Co-Authors Aman, Dominikus K.T Aman, Dominikus K.T. Arthana, I Komang Bunga, Markus Cornelia Amelia Thonak de Rozari, Petrus E. Dewiaty, Irma Linda Dewiaty, Irmina Linda Dikky Mooy Dominikus K.T.Aman Dominikus Kopong T. Aman Fanggidae, Apriana H.J. Foenay, Christien C. Giri, Yanti S. Himpi, Plafianto jono karjo Irience R.A. Manongga Kellen, Maria Sisilia Lou Klaasvakumok Jehezkielomi Kamuri Makatita, Reyner F. Maria S. Lou Kelen Marianus S. Neno Marianus S.Neno Natonis, Sari Angriany Neno, Marianus S Pane, Ayu Sartika Petrus E de Rosari Septia S. Dioh Siahaan, Moni Y. Taqwa Sultan Wehelmina Ndoen Wehelmina Ndoen Wihelmina Muni Yonas F Riwu Yonas F. Riwu Yosefina Dhae Yosefina K.I.D.D Dhae Yuri S. Fa’ah Yuri Sandra Fa’ah Yuri.S.Fa’ah