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All Journal Interdisciplinary Social Studies Journal of General Education and Humanities Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi Journal Research of Social Science, Economics, and Management Jurnal Ekonomi, Teknologi dan Bisnis Al Makki Health Informatics Journal Insight : International Journal of social research Journal of Political Innovation and Analysis Journal of Sharia Micro Enterprise and Cooperation Islamic Counseling and Parenting Journal Digital Agriculture and Innovation Journal
Fitriyanti, Elvira
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Agriculture, Biological Sciences & Forestry Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : Al Makki Health Informatics Journal

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The Effect of Using a Health Chatbot for Diabetes Consultation on Patient Satisfaction and Lifestyle Management Fitriyanti, Elvira
Al Makki Health Informatics Journal Vol. 4 No. 1 (2026): Al Makki Health Informatics Journal
Publisher : Al Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/9w2fna33

Abstract

This study aims to analyze the effect of health chatbot usage on patient satisfaction and lifestyle management in type 2 diabetes patients. The background of the study is based on the increasing prevalence of diabetes in Indonesia and the limited medical personnel, which cause patients to not always receive continuous support. Health chatbots are seen as an innovative solution based on artificial intelligence (AI) that can provide information, education, and reminders interactively. The research method used a quantitative approach with an explanatory survey design involving 220 respondents with type 2 diabetes in urban areas of Indonesia. Data were collected through a Likert-scale-based questionnaire, semi-structured interviews, and observations of patient interactions in digital health communities. Analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the relationship between variables. The results showed that chatbot usage had a significant positive effect on patient satisfaction (β=0.338, p<0.001) and lifestyle management (β=0.206, p<0.01). Patient satisfaction also significantly influenced lifestyle management (β=0.285, p<0.001) and partially mediated the effect of chatbots on lifestyle (β=0.097, 95% CI [0.043–0.165]). These findings confirm that health chatbots have the potential to become an integral part of digital healthcare services, although their impact on patient physical activity is still limited.
Co-Authors Akromi, Elok Nur Affah Al Aroha, Lila Fadillah, Ega Nur Fajar Nurjaman Falah, Zidnal Firizki, Rayhan Syawal Goh, Thomas Sumarsan Luthfiah Luthfiah magfiroh, diana Mahfudi, Khasan Merlinda Intan Fauziah Muslimah Muslimah Nur Alifah Permana, Hara Salsabila, Irma Nuraeni Saona, Saona Sulistianingsih Sulistianingsih Suryalaksana, Alif Zuhriyah, Nabilaa Faizatuz