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All Journal Bulletin of Management and Business Prosidia Widya Saintek Jurnal Manajemen, Bisnis dan Kewirausahaan
Survival Survival
Universitas Widya Gama Malang
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Work Ethic and Employee Performance: The Mediating Role of Innovative Work Behavior and the Moderating Role of Organizational Citizenship Behavior Savira Erens Rahmadina; Adya Hermawati; Survival Survival
Jurnal Manajemen, Bisnis dan Kewirausahaan Vol. 6 No. 1 (2026): April: Jurnal Manajemen, Bisnis dan Kewirausahaan (JUMBIKU)
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jumbiku.v6i1.6819

Abstract

This study aims to analyze the influence of work ethic on employee performance by including innovative work behavior as a mediating variable and organizational citizenship behavior (OCB) as a moderating variable. The study was conducted on Civil Servants at the Batu City Agriculture and Food Security Office using a quantitative explanatory approach. The entire population of 83 employees was used as respondents through a saturated sampling technique, so this study is expected to be able to describe the empirical conditions comprehensively. Quantitative data were collected through distributing questionnaires compiled based on research variable indicators and then analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the help of SmartPLS software version 4. The results of the analysis indicate that work ethic has a positive and significant influence on employee performance. In addition, work ethic is also proven to have a positive and significant influence on innovative work behavior. Further findings indicate that innovative work behavior acts as a partial mediating variable in the relationship between work ethic and employee performance, meaning that work ethic can improve performance both directly and through increasing innovative behavior. However, organizational citizenship behavior (OCB) is not proven to moderate the relationship between work ethic and employee performance. This indicates that the role of OCB in strengthening or weakening the influence of work ethic on performance is not yet significant in the context of the organization studied.
Scan, Pay, and Loyal : The Influence of QRIS on Customer Loyalty with the Mediation of Satisfaction and Moderation of Service Quality Ganang Eko Widianto; Muryati Muryati; Survival Survival
Bulletin of Management and Business Vol. 6 No. 2 (2025): October 2025
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v6i2.419

Abstract

This study explores the impact of the Quick Response Code Indonesian Standard (QRIS) on customer loyalty by examining the mediating role of customer satisfaction and the moderating role of service quality. Using a quantitative approach, data were collected from 76 QRIS users at PT. Bank Pembangunan Daerah Banten (Perseroda) Tbk, Surabaya Branch. The analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The findings reveal that the implementation of QRIS significantly enhances customer satisfaction and customer loyalty. Customer satisfaction partially mediates the relationship between QRIS and loyalty, indicating that QRIS contributes to loyalty by improving the customer experience. Moreover, service quality strengthens the influence of QRIS on loyalty, serving as a pure moderator in the model. These results suggest that digital payment innovation alone is not sufficient to build loyalty; it must be supported by consistent and high-quality service delivery. The study provides practical insights for regional banks seeking to optimize QR-based services as part of their digital transformation and customer retention strategies.
PENDAMPINGAN PENGELOLAAN ADMINISTRASI DAN LOGISTIK LAYANAN PUBLIK DI PT POS INDONESIA KANTOR CABANG BATU Survival Survival; Mulyono Mulyono; Wiwin Purnomowati; Hartini Prasetyaning Pawestri; Untung Wahyudi; Vernanda Septia Putri
Prosidia Widya Saintek Vol. 5 No. 1 (2026)
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan efektivitas pengelolaan administrasi dan logistik layanan publik di PT Pos Indonesia (Persero) Kantor Cabang Batu. Mitra kegiatan menghadapi tantangan berupa tingginya volume pekerjaan administratif, pengelolaan dokumen layanan publik seperti: Taspen dan Bantuan Subsidi Upah (BSU), serta kebutuhan monitoring aktivitas logistik dan mitra korporat yang menuntut ketelitian dan ketepatan data. Metode pelaksanaan pengabdian dilakukan melalui pendampingan langsung di unit kerja Bidang Operasi dan Layanan serta Bidang Kurir Logistik dan Korporat, yang meliputi kegiatan pengelompokan dan pengarsipan dokumen, input dan verifikasi data penerima layanan, pendampingan distribusi dokumen, rekapitulasi transaksi dan tagihan mitra, pencetakan resi, pengemasan kiriman, serta penyusunan data monitoring kinerja Oranger. Hasil kegiatan menunjukkan adanya peningkatan kerapian administrasi, ketepatan distribusi dokumen layanan publik, tersedianya data rekapitulasi yang lebih sistematis, serta meningkatnya efisiensi proses pelayanan dan logistik. Kegiatan ini berkontribusi dalam memperkuat tata kelola administrasi dan mendukung peningkatan kualitas pelayanan publik di lingkungan PT Pos Indonesia Kantor Cabang Batu.
Co-Authors Adya Hermawati Ganang Eko Widianto Hartini Prasetyaning Pawestri Mulyono Mulyono Muryati Muryati Savira Erens Rahmadina Untung Wahyudi Vernanda Septia Putri Wiwin Purnomowati