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Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol 5, No 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.

Optimalisasi Teknologi untuk Efisiensi dan Transparansi Dalam Pengawasan Pengelolaan Sampah di Kota Serang Maulana, Muhammad Akbar; Syukri, Ahmad; Nurfaisal, Muhammad Dwi; Sari, Inrinofita
Kybernology : Journal of Government Studies Vol 5, No 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17802

The problem of waste management in Serang City is still a serious challenge, especially in terms of the efficiency and transparency of the supervision system. The low use of technology in monitoring waste management causes delays in transportation, lack of data accuracy, and lack of community participation in the reporting system. This research aims to develop digital transformation-based solutions to increase the effectiveness of waste management supervision in Serang City. This research uses a qualitative method approach with a participatory strategy involving academics, local governments, and the community. Data was collected through observations, in-depth interviews, and literature studies on digital technology in waste management. The implementation is carried out in Cipocok Jaya Village with the development and implementation of GIS-based applications, the Internet of Things (IoT), and a real-time monitoring system. The results of the study show that the use of digital technology is able to increase the efficiency of waste transportation supervision, reduce the pile of waste at vulnerable points, and strengthen transparency in the reporting system. Thus, digital innovation in waste management supervision can be an effective model in supporting sustainable environmental policies in Serang City.Permasalahan pengelolaan sampah di Kota Serang masih menjadi tantangan serius, terutama dalam aspek efisiensi dan transparansi sistem pengawasan. Rendahnya pemanfaatan teknologi dalam monitoring pengelolaan sampah menyebabkan keterlambatan pengangkutan, kurangnya akurasi data, serta minimnya partisipasi masyarakat dalam sistem pelaporan. Penelitian ini bertujuan untuk mengembangkan solusi berbasis transformasi digital guna meningkatkan efektivitas pengawasan pengelolaan sampah di Kota Serang. Penelitian ini menggunakan pendekatan metode kualitatif dengan strategi partisipatif yang melibatkan akademisi, pemerintah daerah, serta masyarakat. Data dikumpulkan melalui observasi, wawancara mendalam, serta studi literatur mengenai teknologi digital dalam pengelolaan sampah. Implementasi dilakukan di Kelurahan Cipocok Jaya dengan pengembangan dan penerapan aplikasi berbasis GIS, Internet of Things (IoT), serta sistem pemantauan real-time. Hasil penelitian menunjukkan bahwa pemanfaatan teknologi digital mampu meningkatkan efisiensi pengawasan pengangkutan sampah, mengurangi tumpukan sampah di titik-titik rawan, serta memperkuat transparansi dalam sistem pelaporan. Dengan demikian, inovasi digital dalam pengawasan pengelolaan sampah dapat menjadi model yang efektif dalam mendukung kebijakan lingkungan berkelanjutan di Kota Serang.

ANALISIS FRAMING MEDIA TERHADAP ISU PEMINDAHAN IBU KOTA BARU DI INDONESIA Sari, Inrinofita; Nurul Wahdaniyah; Asriadi
Jurnal Adhikari Vol. 3 No. 1 (2025): Jurnal Adhikari
Publisher : Citra Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53968/ja.v3i1.104

Penelitian ini bertujuan untuk menganalisis framing media terhadap isu pemindahan ibu kota baru di indonesia. Penelitian ini menggunakan penelitian kualitatif. Adapun sumber data dalam penelitian diambil dari data primer yaitu berita online media sedangkan untuk data sekunder dalam penelitian ini berupa artikel-artikel mengenai perpindahan ibu kota baru. dan melakukan pengolahan data dengan menggunakan fitur Ncapture pada Nvivo 12 plus. Dalam penelitian ini, peneliti menggunakan framing Robert N. Entman yang terdiri atas empat elemen yakni Define Problem (Pendefinisian Masalah), Diagnose Causes (Memperkirakan Masalah atau Sumber Masalah), Make Moral Judgement (Membuat Keputusan Moral), dan Treatment Recommendation (Menekankan Penyelesaian). Temuan dalam penelitian ini menunjukkan bahwa lima media tersebut yaitu cnbcindonesia.com, detik.news, republika.com, kompas.com dan tempo.co dalam membingkai isu pemindahan ibu kota baru indonesia menunjukkan bingkai yang berbeda, Mulai dari kuantitas berita yang dihasilkan, pada berbagai framming media tersebut telah mengungkap apa aja yang terdampak dari isu pemindahan Ibu Kota Negara Indonesia seperti media kompas.com dalam pemberitaannya justru cenderung lebih mengkritisi kebijakan, lebih memberitakan informasi secara tegas terhadap pemindahan Ibu Kota, Tempo lebih menonjolkan sisi finansial, dimana Tempo mengangkat mengenai anggaran dalam pemindahan Ibu Kota, Detik lebih menonjolkan sisi sosial, CnbcIndonesia lebih membahas tentang pemerataan pembangunan dan Republika cenderung membela kebijakan yang diambil oleh pemerintah.

Transformasi Layanan Publik di Kabupaten Gowa: Penerapan Mal Pelayanan Publik untuk Meningkatkan Efisiensi dan Aksesibilitas Sari, Inrinofita; Dwi Nurfaisal, Muhammad; Akbar Maulana, Muhammad; Syukri, Ahmad; Wahdaniyah, Nurul
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17661

This research aims to analyse the implementation of the Public Service Mall (MPP) in Gowa Regency within the framework of public sector governance, by relating it to governance theories such as New Public Management (NPM), New Public Service (NPS), and New Public Governance (NPG). This research focuses on how MPP is able to improve efficiency, transparency, and accessibility of public services for the community. The research method used is a qualitative method with a descriptive approach. Data was collected through document analysis, official reports, and relevant previous research. Analysis was conducted using data reduction, data presentation, and conclusion drawing techniques to produce an in-depth interpretation of the phenomenon under study. The results show that the MPP in Gowa Regency successfully reflects NPM principles through technology integration and simplification of service processes. In addition, the NPS approach is evident from the government's efforts to involve the community through satisfaction surveys and fair and responsive service delivery. The multi-sector collaboration adopted by the MPP reflects the application of NPG principles in improving the effectiveness and sustainability of governance. However, challenges related to digital literacy and infrastructure still affect service accessibility, especially in remote areas. Research limitations include limited primary data that relies solely on documents and data collection, and ended direct observation of MPP operations in Gowa Regency. The implications of the study include recommendations to improve digital community literacy through education programs and the provision of more equitable technology infrastructure in remote areas. In addition, this study provides guidance for other local governments in adopting agile governance principles to improve the quality of public services through the integration of services and technology.

Optimalisasi Teknologi untuk Efisiensi dan Transparansi Dalam Pengawasan Pengelolaan Sampah di Kota Serang Maulana, Muhammad Akbar; Syukri, Ahmad; Nurfaisal, Muhammad Dwi; Sari, Inrinofita
Kybernology : Journal of Government Studies Vol. 5 No. 1 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjgs.v5i1.17802

The problem of waste management in Serang City is still a serious challenge, especially in terms of the efficiency and transparency of the supervision system. The low use of technology in monitoring waste management causes delays in transportation, lack of data accuracy, and lack of community participation in the reporting system. This research aims to develop digital transformation-based solutions to increase the effectiveness of waste management supervision in Serang City. This research uses a qualitative method approach with a participatory strategy involving academics, local governments, and the community. Data was collected through observations, in-depth interviews, and literature studies on digital technology in waste management. The implementation is carried out in Cipocok Jaya Village with the development and implementation of GIS-based applications, the Internet of Things (IoT), and a real-time monitoring system. The results of the study show that the use of digital technology is able to increase the efficiency of waste transportation supervision, reduce the pile of waste at vulnerable points, and strengthen transparency in the reporting system. Thus, digital innovation in waste management supervision can be an effective model in supporting sustainable environmental policies in Serang City.Permasalahan pengelolaan sampah di Kota Serang masih menjadi tantangan serius, terutama dalam aspek efisiensi dan transparansi sistem pengawasan. Rendahnya pemanfaatan teknologi dalam monitoring pengelolaan sampah menyebabkan keterlambatan pengangkutan, kurangnya akurasi data, serta minimnya partisipasi masyarakat dalam sistem pelaporan. Penelitian ini bertujuan untuk mengembangkan solusi berbasis transformasi digital guna meningkatkan efektivitas pengawasan pengelolaan sampah di Kota Serang. Penelitian ini menggunakan pendekatan metode kualitatif dengan strategi partisipatif yang melibatkan akademisi, pemerintah daerah, serta masyarakat. Data dikumpulkan melalui observasi, wawancara mendalam, serta studi literatur mengenai teknologi digital dalam pengelolaan sampah. Implementasi dilakukan di Kelurahan Cipocok Jaya dengan pengembangan dan penerapan aplikasi berbasis GIS, Internet of Things (IoT), serta sistem pemantauan real-time. Hasil penelitian menunjukkan bahwa pemanfaatan teknologi digital mampu meningkatkan efisiensi pengawasan pengangkutan sampah, mengurangi tumpukan sampah di titik-titik rawan, serta memperkuat transparansi dalam sistem pelaporan. Dengan demikian, inovasi digital dalam pengawasan pengelolaan sampah dapat menjadi model yang efektif dalam mendukung kebijakan lingkungan berkelanjutan di Kota Serang.

COVID-19 Vaccination Policy: The United States And China Sari, Inrinofita; Asriadi, Asriadi; Nurmandi, Achmad; Wahdaniyah, Nurul
Journal of Government and Civil Society Vol 9, No 1 (2025): Journal of Government and Civil Society (April)
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/jgcs.v9i1.6743

This study examines Covid-19 vaccination policies in the United States and China. The method used in this research is qualitative research with a literature study approach. This research sends research map information using export data to RIS Export file format, which is then processed using VOSviewers to determine the big data that will be analyzed to obtain comparative data results of this research with previous research. In the second discussion, the author processed the data using Nvivo 12 to explore and describe the COVID-19 vaccination Policy in the United States and China to explain the data efficiently. This study found that the United States and China showed a strong government response to control the spread of COVID-19. The findings suggest that countries with effective vaccination policies tend to be more successful in curbing the spread of COVID-19 than countries without vaccination programs. Governments in both countries have implemented various policies to break the chain of transmission of COVID-19, such as lockdowns, social distancing, quarantine, and vaccination policies. The vaccination policy in the United States and China is successful because the vaccination presence in the two countries is fairly high, with the United States reaching 73.65% while China reaching 87.24%. Penelitian ini bertujuan untuk melihat kebijakan vaksinasi Covid-19 di Amerika Serikat dan China. Metode yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan pendekatan studi pustaka. Penelitian ini melakukan pengiriman informasi peta penelitian dengan menggunakan data ekspor ke RIS Format file ekspor, yang kemudian diolah menggunakan VOSviewers untuk menentukan data besar yang akan dianalisis untuk memperoleh hasil data perbandingan penelitian ini dengan penelitian terdahulu. Pada pembahasan kedua, penulis mengolah data menggunakan Nvivo 12 untuk mengeksplorasi dan mendeskripsikan Kebijakan Vaksinasi Covid-19 di Amerika Serikat dan China untuk menjelaskan data secara efisien. Hasil Penelitian ini menemukan bahwa Amerika Serikat dan China menunjukkan respons pemerintah yang kuat untuk mengendalikan penyebaran COVID-19. Temuan ini menunjukkan bahwa negara dengan kebijakan vaksinasi yang efektif cenderung lebih berhasil dalam membatasi penyebaran COVID-19 dibandingkan dengan negara yang tidak memiliki program vaksinasi. Pemerintah di kedua negara telah menerapkan berbagai kebijakan untuk memutus rantai penularan COVID-19, seperti kebijakan lockdown, social distancing, karantina, dan vaksinasi. Kebijakan Vaksinasi yang ada di Amerika Serikat dan China sudah bisa dikatakan berhasil karena dengan melihat presentasi Vaksinasi di dua negara tersebut yang terbilang tinggi yaitu Amerika serikat mencapai 73,65% sedangkan China mencapai 87,24%.

Pengaruh Kualitas Pelayanan E-KTP Terhadap Kepuasaan Masyarakat Di Kabupaten Pulau Morotai Provinsi Maluku Utara Hulahi, Ekklesia; Pribadi, Ulung; Rasyid, Syamsul Bahri Abd; Pora, Sahrul; Sari, Inrinofita
Jurnal Administrasi dan Kebijakan Publik Vol. 7 No. 1 (2022): April
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.7.1.56-71.2022

The government as a public service provider where the community must be responsible must be responsible and continue to strive to provide the best services to improve public services. For this reason, the government trains digital-based public services so that government agencies can serve the community easily and quickly. So, in this study, it aims to see the effect of e-KTP service quality on community satisfaction in Morotai Island Regency in North Maluku Province and this study uses quantitative methods to determine the quality of services that make the most impact on people's satisfaction. The sample drawn is 100 people. The data collection technique used is a survey technique, in which data is collected through the distribution of online questionnaires (Google forms). The results show that the evidence obtained from physical evidence, impact, strength, assurance and empathy has been applied in the effect of e-KTP services on community satisfaction carried out by the Ministry of Population and Civil Registration of Morotai Island Regency. There are two variables that have a positive and significant influence on other variables, namely service and empathy for community satisfaction in e-KTP. Meanwhile, three other variables that do not have significant variables are the capacity and guarantee of community satisfaction in the e-KTP service provided by the Morotai Island government. And to improve the quality of E-KTP services from the population and the Morotai Island Civil Registry Office to examine the variables that are at the center of this research, especially on variables that have a significant negative effect (physical evidence, arrests, and guaranteed), so they can comply with the rules and mechanisms in improving the quality of e-KTP services to the satisfaction of the community.

TRENDS AND MAPPING OF HEALTH POLICY IN INDONESIA (2015-2024): A BIBLIOMETRIC ANALYSIS USING VOSVIEWER Asriadi, Asriadi; Sari, Inrinofita
Media Penelitian dan Pengembangan Kesehatan Vol. 35 No. 4 (2025): MEDIA PENELITIAN DAN PENGEMBANGAN KESEHATAN
Publisher : Poltekkes Kemenkes Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34011/jmp2k.v35i4.3003

Pemerintah Indonesia telah mengadopsi berbagai kebijakan untuk meningkatkan sistem kesehatan, termasuk program jaminan kesehatan nasional (JKN), peningkatan infrastruktur kesehatan, serta digitalisasi layanan kesehatan. Ditambah tren global, seperti universal health coverage (UHC), pemanfaatan teknologi kesehatan (e-health), dan tantangan kesehatan akibat perubahan iklim. Tujuan Penelitian ini adalah menganalisis tren dan pemetaan kebijakan kesehatan di Indonesia menggunakan metode kualitatif dengan pendekatan analisis bibliometrik. Analisis Bibliometrik adalah sebuah pendekatan untuk menyoroti wawasan kritis yang dihasikan dari literature ilmiah yang dipasok setiap than oleh para peneliti dari berbagai negara diseluruh dunia. Sebanyak 67 dokumen yang terindeks Scopus dalam kurun waktu sepuluh tahun terakhir dianalisis menggunakan kata kunci “kebijakan kesehatan”, difokuskan pada bidang keperawatan. Data dikonversi ke format CSV dan diolah menggunakan perangkat lunak Bibliometrix dan VOSviewer. Hasil penelitian menunjukkan peningkatan tren penelitian kebijakan kesehatan di Indonesia dari 2015 hingga 2024 yang terindeks scopus. Hal ini menunjukkan perhatian signifikan dari akademisi terhadap topik tersebut. Kata kunci utama dengan kemunculan tertinggi adalah health policy, health care policy, public health, decision making, health insurance, dan global health. Temuan ini menegaskan perlunya perancangan kebijakan kesehatan secara holistik dengan memperhatikan regulasi, implementasi, pemantauan, dan evaluasi berkelanjutan. Kontribusi utama penelitian ini adalah memberikan pemetaan sistematis arah dan celah riset kebijakan kesehatan di Indonesia sebagai dasar agenda riset strategis dan pengambilan keputusan berbasis bukti. Penelitian ini juga mendukung pengembangan kebijakan yang adaptif terhadap dinamika global dan sesuai dengan konteks sosial-geografis Indonesia.

A Bibliometric Analysis of Social Media and Election Campaign Success: Mapping Research Trends from 2019 to 2023 Nurul Wahdaniyah; Dian Eka Rahmawati; Inrinofita Sari
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 1 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i1.4439

This paper aims to identify trends and research mapping on the Influence of social media on the Success of Election Campaigns that have concerned academics and practitioners. The method used in this research is qualitative research with a literature study approach. The data found were 258 documents, which were then analyzed. This dataset was converted to CSV format, imported into Bibliometrix, and analyzed. The findings in this study show that the success of election campaigns is not only related to social media factors but also to the successful integration of various strategic elements in the political process. Social media platforms, including Twitter, Facebook, YouTube, and Telegram, are the main channels for delivering political messages directly to voters. This success also depends on the capacity of candidates or political parties to utilize social media effectively.

The Influence of Political, Economic, Cultural, and Social Capital in the Victory of the Noble Family in the 2018 Bone Regency Election Inrinofita Sari; Agisthia Lestari; Ahmad Syukri; Nita Aribah Hanif
INJECT (Interdisciplinary Journal of Communication) Vol. 10 No. 1 (2025)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v10i1.4521

This study analyzes the influence of noble family victories on voter turnout in the 2018 Bone Regency elections, focusing on how social, economic, cultural, and political factors contribute to determining the outcome of these elections. This study uses a quantitative approach through the distribution of questionnaires to the people of Bone Regency to explore their perceptions of the role of noble families in Pilkada. Data management was conducted using SmartPLS (SEM-PLS) software. The results show that all four factors have a positive and significant influence on voter turnout, confirming that the involvement of noble families is a symbol and a force capable of mobilizing community support. The findings suggest that noble families still play an important role in local politics, utilizing their extensive social networks, strong cultural influence, and economic and political support to maintain their dominance in the political arena. Their victories in local elections demonstrate the continuation of traditional political patterns rooted in local culture, albeit in a modern democratic context.

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