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All Journal Among Makarti BISNIS: Jurnal Bisnis dan Manajemen Islam IQTISHADIA Jurnal Penelitian Ekonomi dan Bisnis KEUNIS Gender Equality: Internasional Journal of Child and Gender Studies EDULITE: Journal of English Education, Literature and Culture Jurnal Akuntansi dan Pajak Jurnal Ilmiah Ekonomi Islam Economica: Jurnal Ekonomi Islam Journal of Finance and Islamic Banking al-Uqud : Journal of Islamic Economics Indonesian Journal of Islamic Literature and Muslim Society SYIRKAH Journal of Islamic Economic Laws IJISH (International Journal of Islamic Studies and Humanities) Magisma: Jurnal Ilmiah Ekonomi dan Bisnis NOTION: Journal of Linguistics, Literature, and Culture Jurnal Ekonomi Manajemen Jurnal Pemberdayaan Masyarakat Universitas Al Azhar Indonesia Journal of Islamic Accounting and Finance Research AT-TASYRI' Jurnal Ilmiah Prodi Muamalah ASIAN JOURNAL OF ISLAMIC MANAGEMENT (AJIM) MALIA: Journal of Islamic Banking and Finance Iqtishadia: Jurnal Kajian Ekonomi dan Bisnis Islam Asy Syar'iyyah: Jurnal Ilmu Syari'ah dan Perbankan Islam Munaddhomah: Jurnal Manajemen Pendidikan Islam BABASAL English Education Journal Transformatif: Jurnal Pengabdian Masyarakat Journal of Management and Digital Business BanKu: Jurnal Perbankan dan Keuangan Jeksyah Muslim Business and Economic Review Velocity: Journal of Sharia Finance and Banking INASJIF ASNAF Journal of Finance and Islamic Banking Tarbi: Jurnal Ilmiah Mahasiswa Lire Journal (Journal of Linguistics and Literature) Indonesian Journal of Islamic Literature and Muslim Society Jurnal Studi Islam dan Sosial Alkasb: Journal of Islamic Economics BAABU AL-ILMI: Ekonomi dan Perbankan Syariah Journal of Islamic Economic Laws
Hasyim, Fuad
Institut Agama Islam Negeri Surakarta
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Other

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Journal : Journal of Management and Digital Business

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Determinant of service quality to Islamic banking customer satisfaction during Covid-19 Hasyim, Fuad; Fauzi, Achmad Noor
Journal of Management and Digital Business Vol. 1 No. 2 (2021): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (380.426 KB) | DOI: 10.53088/jmdb.v1i2.97

Abstract

Customer satisfaction is the key, where the company will survive because there is customer loyalty. This study aims to evaluate the effect of service quality (SERVQUAL) in measuring customer satisfaction in Islamic banking. The respondents of this study are Islamic banking customers in Surakarta. The sampling technique using convenience random sampling was obtained as many as 121 respondents. Data analysis used multiple linear regression with additional modifications of dummy variables to see the effect of the covid-19 pandemic on customer satisfaction. The results show that tangible, reliability, and empathy have a significant effect on customer satisfaction. Meanwhile, responsiveness and assurance variables have no significant effect on customer satisfaction. Other results found that the pandemic had no significant effect, meaning that Islamic banking continued to try to provide excellent service, whether in a pandemic or not.
Co-Authors Adhi Kresna Jiwayana Agung Wahyudi Agus Setiawan Ahmad Muhsin Al Amin, Nur Hidayah Alfina Rahmatika Ardityasari, Resyta Aulia Asmaradhan, Najwa Salsabila Awwal, Muhammad Al-Farido Budi Sukardi Fauzi, Achmad Noor Hanafi, Syafiq Mahmadah Helmi Haris Hidayat, Muhammad Fikri Hidayati, Iman Sabarisman Indarta, Ahmad Intan Sari Jawid Marwat, Mohammad Junaedi Junaedi Junaidi Junaidi Kurniyadi, Kurniyadi Kusumawati, Rizqi Adhyka Lukito , Ratno Moh. Nurul Qomar, Moh. Nurul Muafi Mubarokah, Laeli Munawwaroh, Hafsotul Nanik Rahayu Ningrum, Nur Sakti Nur Hapsari, Adelia Nurjannah Nurul Fauziah Nurul Fauziyah, Nurul Nurwulan Purnasari Oktaviana, Sherly Pangesti, Putri Ika Pratiwi, Ngestiaga Putra, Trisno Wardy Putri, Desila Rosiana Ramly, Arroyan Resyta Aulia Ardityasari Rina Sari Qurniawati, Rina Sari Ririn Tri Ratnasari Rosiyani, Novia Rosuli, Abdi Rusgianto, Sulistya Saleh, Husny Gibreel Musa Saputri, Nur Handayani Setianingsih, Hesti Eka Syafi'i, Imam Usnan, Usnan Widyaningsih, Meilana Wuryaningsih Dwi Sayekti Yaktiworo Indriani Yulfan Arif Nurohman