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All Journal International Journal of Public Health Science (IJPHS) Journal of Innovation and Applied Technology Jurnal Administrasi Kesehatan Indonesia Jurnal Keperawatan Padjadjaran Jurnal Kesehatan Vokasional JNKI (Jurnal Ners dan Kebidanan Indonesia) (Indonesian Journal of Nursing and Midwifery) ARTERI : Jurnal Ilmu Kesehatan Jurnal Aisyah : Jurnal Ilmu Kesehatan CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal

Lestari, Retno

Universitas Brawijaya

Author-ID : 957328

Computer Science & IT Education Electrical & Electronics Engineering Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health Veterinary Other

Published : 17 Documents Claim Missing Document

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Articles

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Medical staff services quality to patients satisfaction based on SERVQUAL dimensions Febri Endra Budi Setyawan; Stefanus Supriyanto; Feny Tunjungsari; Wa Ode Nurlaily Hanifaty; Retno Lestari
International Journal of Public Health Science (IJPHS) Vol 8, No 1: March 2019
Publisher : Intelektual Pustaka Media Utama

Hospital service quality was a degree of discrepancy between patients’ perceptions and their expectations about hospitals services. Service quality which was provided by medical staff emphasizes the actual hospital service process. In the hospital, patients’ satisfaction could be widely used to determine hospital service quality. The purpose of this study was to analyze the influence of medical staff services quality on patients satisfaction based on SERVQUAL dimensions. This study used an analytic observational design with cross-sectional approach. There were 314 respondents taken from inpatients hospital admission using simple random sampling. Based on regression analysis results, five dimensions of health services quality affect patients’ level of satisfaction and obtained the equation of Y = 0.026 + 0.226X1 + 0.332X2 + 0.1X3 + 0.075X4 + 0.235X5, this explained that patients’ satisfaction was affected by all dimensions of health service quality (RATER) simultaneously. However, different values will be obtained if all dimensions were measured separately, range from 10% to 33.2%. It could be concluded that patients’ satisfaction were influenced by the quality of medical staff services through its five components: reliability, assurance, tangible, empathy and responsiveness.

Effects of self-help groups intervention on coping strategies of parents of children with Autism Spectrum Disorder (ASD) Ridhoyanti Hidayah; Retno Lestari
International Journal of Public Health Science (IJPHS) Vol 8, No 1: March 2019
Publisher : Intelektual Pustaka Media Utama

Coping strategies were significant predictors of psychosocial adaptation in parents of children with autism spectrum disorder (ASD). Self-help groups could be effective resources for parents in dealing with problems wile caring for children with ASD. The purpose of this study was to analyze the effects of self-help groups on coping strategies in parents of children with ASD. This study used pre and post quasi-experimental tests without a control group using self-help group interventions. There were thirty-three participants taken from the Malang City Autism Service Center using purposive sampling. Coping strategies based on cognitive and psychomotor abilities were measured using a questionnaire. The results showed paired t-test in all groups, at 5% significance level, statistically significant difference between mean score before and after self-help group interventions. Coping strategies in groups that received two supervised sessions and four times independently reached higher score compared to other groups. It can be concluded that it is important to implement self-help groups for parents who care for children with special needs.

Response time, waiting time and service quality in emergency department Nur Hidayat; Ahsan Ahsan; Masruroh Rahayu; Retno Lestari
International Journal of Public Health Science (IJPHS) Vol 9, No 3: September 2020
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v9i3.20435

Response time and waiting time were key performance indicators in the emergency department of a hospital. This study will shed light on important factors contributing to service quality in emergency department of Indonesian public hospital by utilizing a cross-sectional design. About 117 patients were selected by simple random sampling techniques. Data observation sheets and a modified service quality instrument were used to measure health services in this department. Findings revealed that 83.8% patients felt satisfied with the services provided by emergency staff. Based on Kendall’s Tau test, waiting time had a significant relationship with service quality (p<0.05) compared to response time (p>0.05). The results of logistic regression test showed that waiting time had a higher value for Exp(B)= 3.522. In conclusion, waiting time was the most important factor affecting service quality in emergency department of Indonesian public hospital.

Organizational commitment, patient satisfaction and loyalty in the first-level health facilities Febri Endra Budi Setyawan; Stefanus Supriyanto; Ernawaty Ernawaty; Retno Lestari
International Journal of Public Health Science (IJPHS) Vol 11, No 3: September 2022
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v11i3.21293

Patient satisfaction and loyalty are widely cited as markers of healthcare quality. Organizational commitment assists first-level health facilities in achieving the goals by incorporating physicians in the implementation of holistic and comprehensive care. This study aims to analyze a structural model of physician organizational commitment, patient satisfaction, and loyalty in first-level health facilities. This study used an explanatory research design with a total sample of 199 physicians and 980 patients in 30 public and private first-level health facilities within the collaboration of national healthcare and social security, chosen by systematic random sampling. Analysis was performed by using partial least squares–structural equation modeling (PLS-SEM). Physician factors, organizational factors, and non-organizational factors have the strongest influence on physician organizational commitment (80.2%). To sum up, major efforts should be made to improve organizational commitment among physicians in providing holistic and comprehensive care in first-level health facilities to boost patient satisfaction and loyalty.

What is factor contributing to medical student learning anxiety during COVID-19 pandemic? A systematic review Amin Aji Budiman; Retno Lestari; Laily Yuliatun
International Journal of Public Health Science (IJPHS) Vol 10, No 4: December 2021
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v10i4.21023

Changes in education aspects increase the risks for mental and emotional disorders on students during the COVID-19 pandemic. This article aimed to discover the factors are contributing to medical students' learning anxiety during the COVID-19. A systematic review was written based on scientific article identification on three databases of Science Direct, PubMed NCBI, and EBSCO using terms of anxiety, factors, students, and COVID-19. The authors selected and analyzed using PRISMA based on predetermined inclusion and exclusion criteria. The studies obtain from several electronic databases revealed 519 research articles and a total of 20 articles to be analyzed. The internal factor of student anxiety during COVID-19 pandemic is age, gender, and lack of knowledge. The external factor is high academic loads with online learning methods, area restrictions/lockdown, physical activities, and socio-economic status changes. Knowing the factors that affect medical student anxiety during the pandemic could prevent further mental and emotional disorders and achieve optimal health.

Pain and Suffering: The Reality of Being Positive with HIV/AIDS Retno Lestari; Wenny Nugrahati Carsita
International Journal of Public Health Science (IJPHS) Vol 5, No 4: December 2016
Publisher : Intelektual Pustaka Media Utama

HIV/AIDS remains a global health problem and affects the overall quality of life. People living with HIV/AIDS are at risk for developing mental health problems, such as depression and anxiety. This condition can fuel additional problems, such as non-compliance in taking HIV medications. This study aimed to explore the meaning in life while living with HIV/AIDS among people in West Java.This study used an interpretive phenomenological approach. Data were collected by in-depth interviews among 7 participants who experienced HIV-positive. The results were analyzed by Van Manen method. Four themes were identified in this study: (1) experiencing mental suffering, (2) be free from mental suffering, (3) trust the HIV/AIDS disease is not contagious and there is a hope to liveand (4) performing activities to improve the quality of life. Participantsfeels that living with HIV/AIDS is not easy. They suffered from fear and anxiety, on the other hand it emerged as a hope and decision to seek support, treatment, and performing activities to improve the quality of life.

Developing Primary Liaison Psychiatric Services for HIV/AIDS Patients in Community Ahsan Ahsan; Retno Lestari
International Journal of Public Health Science (IJPHS) Vol 6, No 3: September 2017
Publisher : Intelektual Pustaka Media Utama

In Indonesia, the number of HIV/AIDS patients has grown at significant level. HIV can be a source of major stress which can lead to changes in mental health, such as persistent sadness, feeling empty and anxiety. The ability of liaison officer could help patients reduce their psychiatric problems and at the same time it can greatly affect patients' risks for transmission of HIV to others. This study aimed to analyze the effect of developing primary liaison psychiatric services for HIV/AIDS patients on the abilities of health care workers to provide treatments. This study used a quasi experimental design with one group pretest-posttest which included 64 health care workers aged between 20 and 50 years from the Community-Integrated Health Care in East Java. The inclusion criteria were nurses and physician in Community-Integrated Health Care. The respondents were assessed using the Abilities of Health Care Workers Checklist pre-treatment and post-treatment. The outcomes were analyzed using the Wilcoxon signed rank test. There was a significant increased in the abilities of health care workers to provide psychiatric services after treatment (p<0.05). The liaison psychiatric services were considered to be effective in increasing the abilities of health care workers in improving the treatment of HIV/AIDS.

Co-Authors Adelia Rochma Ah. Yusuf Ahmad Afif Supianto Ahsan Ahsan Amin Aji Budiman Asti Melani Astari Beo, Yosef Andrian Candrasari, Amilia Dewa Ayu Anggi Gharbelasari Dwi Yogyo Suswinarto Fatma, Endah Panca Lydia Febri Endra Budi Setyawan Feny Tunjungsari Fifi Afifatus Zakiya Hayati, Yati Sri I Gusti Bagus Wiksuana Kesya Laura Nanlohy Kumboyono Kumboyono Laily Yuliatun Lilik Supriati Masruroh Rahayu Mira Wahyu Kusumawati Muhammad Sunarto Niken Asih Laras Ati Nur Hidayat Phat Prapawichar Rachmat Hargono Resti Ikhda Syamsiah Ridhoyanti Hidayah Ridhoyanti Hidayah Ridwan Sofian Satrio Agung Wicaksono Sri Andarini Stefanus Supriyanto Wa Ode Nurlaily Hanifaty Wahyi Sholihah Erdah Suswati Wenny Nugrahati Carsita Windarwati, Heni Dwi

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