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Wahyu Aprilyaningsih
Universitas Sebelas Maret
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ANALYSIS OF PATIENT SATISFACTION WITH THE USE OF THE MOBILE JKN APPLICATION AT MATARAM UNIVERSITY HOSPITAL IN 2026 Amanda Amelia; Novi Sri Rahmi; Fathurrahman; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 3 No. 7 (2026): Nusadaya Journal of Multidiciplinary Studies, September 2026
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v3i7.190

Abstract

The digitalization of healthcare services through the Mobile JKN application represents a strategic step toward enhancing efficiency and service quality in hospitals. This study aims to identify and analyze patient satisfaction levels regarding the use of the Mobile JKN application at Mataram University Hospital in 2026, based on the five dimensions of End User Computing Satisfaction (EUCS): Content, Accuracy, Format, Ease of Use, and Timeliness. This quantitative study employed a descriptive research design. Sampling was conducted using a consecutive sampling technique with 50 respondents comprising patients or patient family members enrolled in JKNKIS who utilized the Mobile JKN application between March 2 and March 6, 2026. Data were collected through observation, documentation, and a Likert-scale questionnaire (1–4) tested for validity and reliability (Cronbach's Alpha = 0.822), and analyzed using descriptive statistics including frequency distributions and percentages. The findings indicated that most users belonged to the productive age group of 20–40 years (56%) and were female (80%). Overall, patient satisfaction across all five EUCS dimensions was categorized as excellent. For Content, 60% of respondents strongly agreed and 39% agreed. For Accuracy, 51% strongly agreed and 48% agreed. For Format, 53% strongly agreed and 46% agreed. For Ease of Use, 52% strongly agreed and 45% agreed. Meanwhile, Timeliness achieved the highest satisfaction, with 57% strongly agreeing and 43% agreeing, with no negative responses. Minor obstacles included delayed updates on doctor schedules, complex login verification for elderly users, and registration time limits. In conclusion, the Mobile JKN application at Mataram University Hospital generally delivers high patient satisfaction, particularly in reducing physical waiting times. The hospital is advised to improve data synchronization with the Hospital Management Information System (SIMRS) and provide assistance for elderly patients.
ANALYSIS OF THE USE OF ELECTRONIC MEDICAL RECORDS IN IMPROVING HEALTHCARE SERVICE EFFECTIVENESS AT MATARAM UNIVERSITY HOSPITAL IN 2026 Hizraeni; Novi Sri Rahmi; Fathurrahman; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 3 No. 7 (2026): Nusadaya Journal of Multidiciplinary Studies, September 2026
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v3i7.191

Abstract

Electronic Medical Records (EMR) are a digital patient data recording system designed to improve the quality, efficiency, and effectiveness of healthcare services. Mataram University Hospital has implemented the EMR system in its patient service process; however, several technical challenges still have the potential to affect service effectiveness. This study aimed to determine the effectiveness of hospital services following the implementation of Electronic Medical Records at Mataram University Hospital and to identify the impact of EMR implementation on service effectiveness. This study employed a qualitative research method with a descriptive approach. The research informants consisted of three registration officers selected through purposive sampling, namely the head of the registration unit, a morning-shift registration officer, and an afternoon-shift registration officer. Data were collected through observation, interviews, and documentation, while data analysis was conducted using data reduction, data presentation, and conclusion drawing. Data validity was ensured through triangulation. The results showed that the implementation of Electronic Medical Records had a positive impact on the effectiveness of healthcare services at Mataram University Hospital. The use of EMR facilitated patient data recording and retrieval, accelerated service processes, improved staff work efficiency, and strengthened coordination among healthcare service units. Nevertheless, several challenges were still encountered, including internet network disruptions, system failures, and differences in staff competency in operating the application. Overall, the implementation of Electronic Medical Records has contributed to improving the effectiveness of hospital services, although further improvements in technological infrastructure and staff competency are still needed to optimize its implementation.
FACTORS ASSOCIATED WITH THE IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS AND THEIR INFLUENCE ON PATIENT CARE SERVICES AT KOPANG COMMUNITY HEALTH CENTER Muhamad Ridho Andritya Irawan; Novi Sri Rahmi; Fathurrahman; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 3 No. 7 (2026): Nusadaya Journal of Multidiciplinary Studies, September 2026
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v3i7.192

Abstract

Adopting Electronic Medical Record (EMR) infrastructure plays a pivotal role in optimizing operational workflow, data precision, and overall healthcare service standards. Successful EMR integration hinges on multiple operational determinants, including system usability, rapid data retriever accessibility, software stability, data protection, and inter-unit connectivity. This research evaluates the impact of EMR system dimensions on patient care delivery at UPTD BLUD Kopang Public Health Center. Using a quantitative analytical framework with a cross-sectional design, this study targeted the entire staff utilizing EMR at UPTD BLUD Kopang Public Health Center as the population. Employing a total sampling strategy, 50 active respondents were selected. Primary data were gathered through structured questionnaires, direct observation, and documentary analysis, followed by univariate and bivariate evaluations using the Spearman Rank correlation method ().Findings demonstrate that both EMR system performance and patient service delivery are classified in the good category. Statistical computation yielded a Spearman Rank correlation coefficient of with a significance level of (), confirming a robust, positive, and statistically significant relationship between EMR system capability and patient service quality. Enhanced system capabilities directly drive superior service outcomes. It is concluded that EMR system performance significantly drives patient service excellence at UPTD BLUD Kopang Public Health Center. Consequently, continuous software upgrades, robust technical infrastructure maintenance, and ongoing staff development programs are imperative to maximize EMR performance in healthcare administration.
THE EFFECT OF HEALTHCARE SERVICE QUALITY ON PATIENTS’ INTENTION TO REVISIT SITI HAJAR ISLAMIC HOSPITAL, MATARAM Laras Azzahra Nuraeni; Fathurrahman; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 3 No. 7 (2026): Nusadaya Journal of Multidiciplinary Studies, September 2026
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Patient satisfaction is an important indicator of healthcare service quality and hospital performance. This study aimed to determine the relationship between the quality of inpatient staff services and patient satisfaction at Siti Hajar Islamic Hospital, Mataram. An analytic observational study with a cross-sectional design was conducted from February to May 2026. The study involved 50 inpatient respondents selected using the Lemeshow sample size formula. Data were collected through structured questionnaires and direct observation. Univariate analysis was used to describe the distribution of service quality and patient satisfaction, while bivariate analysis was performed using Kendall’s Tau correlation test with a significance level of 0.05. The results showed that 100% of respondents assessed the quality of inpatient staff services as very good, while 100% of respondents reported being very satisfied with the services received. Kendall’s Tau analysis demonstrated a statistically significant positive relationship between service quality and patient satisfaction, with a correlation coefficient of 0.381 and a significance value of 0.016 (p < 0.05). These findings indicate that better perceived inpatient service quality is associated with higher patient satisfaction. Therefore, maintaining and continuously improving service quality, particularly in terms of reliability, responsiveness, assurance, empathy, and tangibles, is important for sustaining high levels of patient satisfaction at Siti Hajar Islamic Hospital, Mataram.
THE RELATIONSHIP BETWEEN OUTPATIENT REGISTRATION STAFF PERFORMANCE AND PATIENT SERVICE QUALITY AT LABUAPI COMMUNITY HEALTH CENTER M. Suyuti Arif; Novi Sri Rahmi; Fathurrahman; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 3 No. 7 (2026): Nusadaya Journal of Multidiciplinary Studies, September 2026
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v3i7.194

Abstract

The outpatient registration desk initiates the service pathway for patients and their families. At this point, service quality may be shaped by the officers' accuracy, working speed, courteous manner, and ability to convey information. This research assessed the association of outpatient registration officer performance and supporting facilities with patient service quality at Puskesmas Labuapi in 2026. An analytic observational design and a cross-sectional approach were employed. The study included 50 participants recruited by accidental sampling. Responses were obtained through a Likert-scale questionnaire, and the association between variables was examined using Fisher's Exact Test. Data analysis showed that 45 participants (90.0%) placed registration officer performance in the Good category. The same number, 45 participants (90.0%), categorized patient service quality as Good. The Exact Sig. (2-sided) result was 0.000, below the 0.05 criterion, confirming a statistically significant association between the two variables. Accordingly, more favorable evaluations of officer performance tended to coincide with better patient-perceived service quality at Puskesmas Labuapi.
Co-Authors Amanda Amelia Bhisma Murti Endang Sutisna Sulaeman Fathurrahman Fathurrahman Hizraeni Lale Ajeng Khalifatun Wardani Lale Ajeng Khalifatun Wardani Laras Azzahra Nuraeni M. Suyuti Arif Muhamad Ridho Andritya Irawan Muhammad Habibullah Aminy Novi Sri Rahmi Revi Gamma Hatta Novika Slamet Mardiyanto Rahayu Slamet Mardiyanto Rahayu Sumardiyono