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Information System for Managing Goods and Web-Based Sales Transactions in Retail Businesses Using the Waterfall Method Firdaus, Muhammad Ariq; Suharso, Wildan
ASTONJADRO Vol. 15 No. 1 (2026): ASTONJADRO
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/astonjadro.v15i1.20044

Abstract

The rapid development of information technology has created both opportunities and challenges for businesses, especially in the retail sector. In an effort to improve operational efficiency and service quality, information systems are an important requirement that cannot be ignored. Queen Cell and Queen Baby Shop, two retail business units operating in Tanggamus Regency, still run inventory management and sales transactions manually. The process often causes various problems such as delays in recording, stock mismatches, and financial report errors. To overcome these problems, this research designs and implements a web-based information system specifically designed for the needs of managing goods and sales transactions. The system development methodology uses the SDLC waterfall model approach because it is considered suitable for project needs with clear and stable specifications from the start. The system developed has two types of users, namely ad- min and employees, with the main features being product data management, transaction recording, and sales report processing. The imple- mentation results show that the system can run as expected and is able to significantly improve work efficiency and data accuracy. In addition, the system supports multi-platform access through the web so that it is flexible to use on various devices. It is hoped that this in- formation system can be a sustainable solution for small to medium scale retailers in facing the challenges of digitalization.
Explaining Customer Loyalty in AI Chatbot–Based E-Commerce Services: An Information Systems Success Perspective Firgiawan Akbar; Adnan Kasofi; Osly Usman; Ryna Parlyna
Journal of Digital Business and Global Economy Vol. 2 No. 1 (2026): Journal of Digital Business and Global Economy
Publisher : Asosiasi Transformasi Digital Dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64243/JODIGBI.02.1.09

Abstract

The growing presence of AI chatbots across e-commerce platforms has prompted scholarly inquiry into how these systems build lasting customer loyalty beyond the point of initial adoption. This study aims to examine how chatbot-based services contribute to customer loyalty by drawing on the information systems success perspective. A quantitative approach was adopted, using Partial Least Squares Structural Equation Modeling (PLS-SEM) on data gathered from 132 Indonesian e-commerce users with prior experience interacting with AI chatbots. Results show that both information quality and system quality exert significant effects on use behavior and user satisfaction. Use and satisfaction were further confirmed as direct drivers of customer loyalty, framed here as net benefits, with use showing a comparatively stronger effect. These findings point to the conclusion that loyalty in AI chatbot-supported environments is cultivated primarily through repeated engagement and accumulated experience rather than being driven directly by system attributes. The study advances understanding of AI-enabled service outcomes by identifying the behavioral pathways through which chatbots produce long-term value. For practitioners, the findings suggest that e-commerce platforms seeking stronger loyalty should focus on functional reliability and create conditions that encourage sustained usage.
Integrating Academic Information System Based on Enterprise Architecture using ETL: A Case Study of SIUNU Using the TOGAF ADM Framework Fauzi, Cholid; Pribadi, Didik S; Rifan, Muhammad; Fauziyyah , Fasya Nur; Fadillah, Arsal
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 3 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i3.5205

Abstract

Nahdlatul Ulama University, which manages multiple institutions, requires an integrated information system to coordinate academic and administrative processes efficiently. However, developing such a system faces challenges related to business process complexity and the need for diverse user role distribution. This study aims to design an integrated academic information system (SIUNU) by combining BPMN business process modeling and RACI matrix analysis to produce a modular, scalable, and accountable system architecture in a multi-campus environment. The research employs a qualitative-descriptive methodology with a case study approach. Business process modeling was conducted using Business Process Model and Notation (BPMN) 2.0 to visually represent workflows. The research produced business process models for five main modules: Authentication (login, forgot password, logout), Academic Dashboard (student data, lecturer data, GPA summaries, tracer studies), Evaluation and Reporting (teaching evaluation), Letter Management (drafting, verification, disposition, archiving), and the MBKM Module (program registration, credit conversion). RACI analysis generated structured role mapping, showing the Super Admin as the primary accountable party for system configuration, PTNU Admin as the operational implementer, Lecturers as academic consultants, and Students as active users of personal data. The integration of BPMN and RACI proved effective in producing an academic information system design framework that is not only technically robust but also organizationally accountable. This research contributes to the development of academic information system literature through an integrative approach and provides a ready-to-implement design for Nahdlatul Ulama University.
THE EFFECT OF SERVICE QUALITY, INFORMATION TECHNOLOGY UTILIZATION, AND CUSTOMER VALUE ON CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY Syaputra, Eka; Soviyanti, Efrita; Nofrizal, Nofrizal
Jurnal Daya Saing Vol. 12 No. 1 (2026): JURNAL DAYA SAING (JDS)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v12i1.2656

Abstract

This study aims to analyze the effects of service quality, information technology utilization, and customer value on customer satisfaction and their impact on customer loyalty at the Industrial Standardization and Service Center (BSPJI) Pekanbaru. This research employs a quantitative approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Data were collected through a structured questionnaire distributed to 226 BSPJI customers selected using purposive sampling. The results indicate that service quality, information technology utilization, and customer value have positive and significant effects on customer satisfaction. Furthermore, customer satisfaction has a significant positive effect on customer loyalty. Mediation analysis reveals that customer satisfaction significantly mediates the relationship between service quality, information technology utilization, customer value, and customer loyalty. These findings highlight the critical role of customer satisfaction as a key mechanism in building customer loyalty. Therefore, BSPJI Pekanbaru should prioritize improving service quality, optimizing information technology utilization, and enhancing customer value to strengthen customer satisfaction and long-term loyalty
Analysis of Investment Feasibility in Marketing Information System Acquisition Ibnul Mufadlol, Abdurrohman; Akbar, Mhd. Furqon
Manajemen Bisnis Vol. 14 No. 01 (2024): April
Publisher : Universitas muhammadiyah malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/mb.v14i01.41979

Abstract

Information technology plays a significant role in spreading information fast and efficiently. PT.KMB, as one of the companies that focuses on the usage of technology as its operation, acquired the Information Marketing System based on WhatsApp from WS. This research is aimed to evaluate the stated acquisition investment feasibility. The research method used is quantitative descriptive and focuses on the financing aspect. The three investment feasibility evaluation criteria used are Net Present Value (NPV), Payback Period (PP), and Profitability Index (PI). Data that can be analyzed includes PT.KMB income and expenses from June 2022 until October 2023. The result shows that NPV from the stated acquisition valued at Rp139.551.205, indicates a positive outcome with an increase in income of 20% per year. The Payback Period is estimated to happen in 1.2 years or 15 months, whereas Discounted Payback Period is 1.12 years or 13 months. In addition, the value of the Profitability Index (PI) in the amount of 1.4 shows that the stated acquisition is feasible to be implemented.
Innovation of Prototype of Stunting Health Information System and 3D Pageflip E-Module on Stunting Preventive Knowledge and Attitude in South Tangerang Rita Dwi Pratiwi; Riris Andriati; Fenita Purnama Sari Indah
Contagion: Scientific Periodical Journal of Public Health and Coastal Health Vol 8, No 1 (2026): CONTAGION
Publisher : Universitas Islam Negeri Sumatera Utara, Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/contagion.v8i1.26767

Abstract

According to an analysis conducted by the World Bank Group, WHO, and UNICEF, around 144 million children who are under the age of five (21.3%) were affected by stunting worldwide in 2019. By 2022, this figure had risen to an estimated 148.1 million children (22.3%). This study aims to evaluate the health promotion interventions utilizing a prototype of a stunting health information system and a 3D pageflip e-module in enhancing attitudes and knowledge for the prevention of stunting in South Tangerang. This study applied a quantitative approach combined with a quasi-experimental design, utilizing a two-group design with a pretest and post-test measurements framework. A total of 106 individuals surveyed were included, divided equally into two groups: one group received the prototype stunting health information system intervention, and the other was provided with the 3D Pageflip e-module, comprising 53 participants for every group. The Wilcoxon test showed the prototype of the stunting health information system group showed a significant difference for knowledge (p = 0.046) and attitude (p = 0.025), and the 3D pageflip e-module group showed a significant difference in knowledge and attitude (p = 0.000). The Mann-Whitney test showed that there was a significant difference for knowledge (p = 0.000) and for attitude (p = 0.042). The effect size test for knowledge is 1.06 and for attitude 0.27. It can be concluded that the prototype of the stunting health information system and the 3D pageflip e-module effectively increase mothers' knowledge and attitudes regarding stunting prevention. Keywords: Prototype, Stunting Health Information System, 3D Pageflip E Module, Knowledge, Preventive, Attitude
Authority and Knowledge in Islamic Intellectual Tradition: A Critical Inquiry into Epistemic Legitimacy in the Age of Information Overload Syarifudin Syarifudin; Aan Kudrotulloh; Ade Imun Romadan
Harmony Philosophy: International Journal of Islamic Religious Studies and Sharia Vol. 2 No. 3 (2025): August: Harmony Philosophy: International Journal of Islamic Religious Studies
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonyphilosophy.v2i3.330

Abstract

The digital age has brought significant transformations to various sectors, including religious scholarship, where traditional structures of authority are being challenged by the rise of digital media and influencers. This study explores the implications of digital disruption in the Islamic context, focusing on how digital platforms are reshaping authority and epistemic legitimacy. In particular, the emergence of "religious digital creatives" is analyzed, highlighting how these influencers, often with little formal training but significant digital communication skills, have redefined religious authority. This shift away from traditional scholars, such as the ulama, who have been the custodians of religious knowledge, raises concerns about the authenticity and quality of religious teachings disseminated online. The study also examines the role of algorithm driven platforms, like AI-driven tafsir apps, and their impact on Islamic legal derivation and interpretation. While these platforms enhance accessibility, they also present challenges related to standardization and authenticity. By comparing traditional Islamic epistemology, which balances divine revelation, human reason, and scholarly rigor, with the decentralized authority of digital platforms, the study underscores the need for maintaining scholarly integrity and moral responsibility in the digital era. The research also highlights the importance of community trust in traditional scholarship, which is undermined by the lack of accountability in digital content. Ultimately, this study provides a framework for understanding the evolving relationship between Islamic epistemology and digital media, offering recommendations for preserving the core values of traditional scholarship while embracing the opportunities of digital innovation.
Agile-Based Integrated Community Information System With Marketplace Feature: Empirical Evaluation In The Papuan Student Community Of Sriwijaya (Kompas) TISJANDT, TIPRAN YIKWA; Negara, Edi Surya
Jurnal Ilmu Komputer dan Sistem Informasi |JIKSI| Vol. 6 No. 3 (2025): Jurnal Ilmu Komputer dan Sistem Informasi (JIKSI)
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jiksi.v6i3.308

Abstract

Papuan students in South Sumatra face challenges related to fragmented communication, limited information accessibility, and low participation in organizational activities. The absence of an integrated digital platform has reduced coordination efficiency within the Papuan Student Community of Sriwijaya (KOMPAS). This study aims to design and empirically evaluate an Agile-based integrated web information system incorporating digital governance and marketplace features to enhance organizational performance and engagement. The system was developed using the Agile methodology through five iterative sprints over a ten-month period involving 15 organizational stakeholders and 75 active members. The platform was implemented using Laravel and MySQL within a three-tier architecture framework. Evaluation procedures included functional testing, performance analysis, and usability assessment using the System Usability Scale (SUS). The results indicated an average page load time of 1.2 seconds (desktop) and 2.8 seconds (mobile), with a PageSpeed score of 94 and 85% unit test coverage. The system achieved a SUS score of 82.5, categorized as excellent usability. After one month of implementation, information accessibility increased from 24% to 76%, participation rose from 38% to 62%, and member engagement improved from 31% to 73%. The marketplace module recorded 23 transactions totaling Rp 8,500,000. These findings demonstrate that integrating digital governance mechanisms with marketplace functionality significantly enhances coordination, engagement, and economic participation in student-based community organizations.
Determinants of QRIS User Information: The Role of Usage Barriers, Value Barriers, Risk Barriers, Initial Trust, and Perceived Usefulness Septia S. Dioh; Taqwa Sultan; Manongga, Irience R. A.; Maria S. Lou Kelen; Wihelmina Muni; Anabuni, Andrias U. T.
Journal of Practical Management Studies Vol. 4 No. 1 (2026): JPMS - March (2026)
Publisher : CV. Jala Berkat Abadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61106/jpms.v1i1.143

Abstract

This study examines the determinants of QRIS user information by integrating innovation resistance and technology acceptance perspectives within Indonesia’s nationally standardized digital payment system. Using a quantitative explanatory design, data were collected from 105 QRIS users in Kupang City through a structured questionnaire. Multiple linear regression analysis was employed to test the effects of usage barrier, value barrier, risk barrier, initial trust, and perceived usefulness on user information, following validity, reliability, and classical assumption testing. The results show that usage barriers negatively influence QRIS user information, whereas value barriers, risk barriers, initial trust, and perceived usefulness have significant positive effects. Among all predictors, risk barrier emerges as the most dominant determinant, indicating that security and uncertainty perceptions play a critical role in shaping users’ informational engagement. The proposed model explains 65.8% of the variance in user information, demonstrating strong explanatory power. This study adopts a cross-sectional design and focuses on a single geographic context, which may limit generalizability. Future research may employ longitudinal or comparative approaches to capture dynamic and contextual variations. This study advances digital payment and information systems literature by repositioning user information as a central cognitive outcome of user–technology interaction rather than merely an antecedent of adoption, offering an information-centric framework for evaluating the effectiveness of standardized digital payment systems.
Design and Implementation of a Mobile-Based Islamic Book Study Information System Using API Architecture and Flutter Framework at Dayah Aqil Al-Farisi Ahkam, Mizanul Ahkam; Kurniawati; Elfisa; Riska Gianda; Abubakar; Fahmi Sara
Jurnal Inotera Vol. 11 No. 1 (2026): January-June 2026
Publisher : LPPM Politeknik Aceh Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31572/inotera.Vol11.Iss1.2026.ID508

Abstract

The development of mobile-based Islamic learning applications has become a solution to support independent study at Dayah Aqil Al-Farisi, especially for santri and community members who are often unable to attend in-person study sessions due to daily activities. This application, built using the Flutter framework and Laravel as the backend, provides digital access to classical Islamic texts (kitab), prayers, Islamic jurisprudence (Fiqh), and the biography of the Prophet Muhammad SAW. The system utilizes an API architecture to enable seamless communication between the mobile app and the server, allowing users to access study materials anytime and anywhere via smartphones. The design and implementation process include requirement analysis, system modeling with Data Flow Diagrams (DFD), UI/UX design, and integration with a MySQL database. The application also features an admin panel for managing content such as kitab, news, prayers, and Fiqh materials. The result is a user-friendly platform that facilitates self-paced learning and helps preserve traditional Islamic education in a modern digital format. This study concludes that the mobile application effectively addresses attendance issues and enhances accessibility to Islamic teachings.

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