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JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice)
ISSN : 20888139     EISSN : 24432946     DOI : -
Core Subject : Health,
JMPF is the first open access journal in Indonesia specialized in both research of pharmaceutical management and pharmacy practice. Articles submitted in JMPF are peer reviewed, we accept review articles and original research articles with no submission/publication fees. JMPF receives manuscripts in both English (preferably) and Indonesian Language (Bahasa Indonesia) with abstracts in bilingual, both Indonesian and English. JMPF is also open for various fields such as pharmaceutical management, pharmacoeconomics, pharmacoepidemiology, clinical pharmacy, community pharmacy, social pharmacy, pharmaceutical marketing, goverment policies related to pharmacy, and pharmaceutical care.
Arjuna Subject : -
Articles 487 Documents
ANALYSIS OF PT. ARJUNA YOGA SAKTI PERFORMANCE BASED ON BALANCED SCORECARD METHOD Ni Made Dharma Shantini Suena; Achmad Fudholi; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.57

Abstract

Balanced Scorecard (BSC) is a comprehensive and coherent framework to translate the vision and mission of a company into a unified set of performance measures. PT. Arjuna Yoga Sakti is one company which produces cosmetics in the form of pharmaceutical preparations of herbal ingredients. The aim of this research is to identify the performance of PT. Arjuna Yoga Sakti through the BSC performance measurement, using the four perspectives namely financial, customer, internal business processes, as well as the learning and growth. This research is a descriptive research according to the level of explanation of its qualitative and quantitative data. Ten indicators are measured based on the four perspectives of BSC, which are the research variables. Eight indicators examined through in-depth interviews with stakeholders in this case the company owner. Two other indicators, i.e. customer satisfaction and employee satisfaction, examined using a questionnaire with research subjects were 100 customers that are sampled by purposive sampling, and using all employees of the company (saturated sampling). The questionnaire previously tested its validity and reliability using item analysis and Cronbach Alpha in SPSS for Windows version 12th. The result of performance measurement of PT. Arjuna Yoga Sakti using the four BSC perspectives is pretty good. Productivity per employee per month which is pretty high (8.84 million/month) and job satisfaction of employees is pretty good (Likert scoring 3.61) supports the production of cosmetic products both in sufficient time to be able to satisfy the customer (Likert scoring 4.15) and also encourage the growing number of customers (customer growth 20%). This gives a pretty good profit (ROI 36%, ROE 45%; Total Assets Turnover rate 1.4 times) for the company to continue to improve its performance is supported by adequate information systems. Key word: PT. Arjuna Yoga Sakti, the company’s performance, Balanced Scorecard
PENGARUH IMPLEMENTASI CLINICAL PATHWAY TERHADAP LUARAN KLINIK DAN EKONOMIK PASIEN ACUTE CORONARY SYNDROME Ani Pahriyani; Tri Murti Andayani; I Dewa Putu Pramantara
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 4, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.280

Abstract

Sistem Jaminan Sosial Nasional (SJSN) dibidang kesehatan yang sudah mulai dilaksanakan pada 1 Januari 2014 mencakup semua pelayanan kesehatan yang pembiayaannya berdasarkan tarif paket Indonesia Case Based Group (INA-CBGs). Hal ini mendorong rumah sakit agar mampu mengoptimalkan pengelolaan keuangan serta kendali mutu, salah satunya dengan pembuatan clinical pathway untuk beberapa penyakit. Tujuan penelitian adalah untuk melihat pengaruh implementasi clinical pathway (CP) terhadap luaran ekonomik dan klinik pada Acute Coronary Syndrome (ACS). Penelitian dilakukan dengan rancangan cross sectional retrospektifpada pasien ACS rawat inap di RSUP Dr. Sardjito dari Januari 2013 sampai Mei 2014. Parameter luaran klinik menggunakan Length of Stay (LOS), readmission rate (RR) dan in-hospital mortality (1HM) serta untuk luaran ekonomik dihitung biaya total dari masing-masingtingkat keparahan penyakit. Data luaran klinik diperoleh dari catatan medik pasien selama dirawat sedangkan untuk biaya terapi riil diperoleh dari bagian jaminan kesehatan. Jumlah total subyek adalah 136, terdiri dari 68 pasien pada kelompok sebelum CP dan 68 pasien dari kelompok setelah CP. Hasil analisis statistik menunjukkan perbedaan rata-rata Length of Stay (LOS) pada kedua kelompok 7,44 dengan 6,31 hari, IHM tidak berbeda pada kelompok sebelum CP 12 pasien (17,6%), dan 6 pasien (9,2%) pada kelompok setelah CP, sedangkan untuk RR tidak terdapat pasien yang kembali menjalani perawatan (0%) untuk kelompok sebelum implementasi CP dan setelah implementasi CP 1 pasien (1,7%) yang menjalani perawatan kembali (p>0,05). Median biaya dari dua kelompok (sebelum dan setelah implementasi clinical pathway) adalah Rp 50.383.652 dan Rp 12.583.503 untuk keparahan I (p<0,05), Rp 11.121.616 vs Rp 13.305.502 untuk keparahan II (p>0,05), Rp 37.064.546 dan Rp 20.169.375 untuk keparahan III (p>0,05). Oleh karena itu terdapat perbedaan luaran klinik dan ekonomik sebelum dan setelah implementasi clinical pathway pada tata laksana acute coronary syndrome (ACS). Kata kunci: acute coronary syndrome, clinical pathway, luaran klinik, luaran ekonomik
Evaluation of Pharmaceutical Service and Management of Drug, Disposable Medical Supply, and Medical Equipment for Poned of Brebes Regency Doni Hendri; Satibi Satibi; Dwi Endarti
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 8, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.34436

Abstract

Government regulations number 51 of 2009 and regulation of health minister number 74 year 2016 are the reference in conducting pharmaceutical care in PHC (Primary Health Care). The objectives of this research are: 1) Evaluate service, management, 2) Identify supporting, inhibiting factor, 3) Formulate solution to improve services, management of drug, disposable medical supply, and disposable medical equipment PONED Brebes district. Descriptive research was obtained by observation of LPLPO 22 PHC PONED 2016, evaluation of conformity with DOEN, national formulary, checklists, availability, adequacy, percentage and value damaged, expiration, out-of-stock duration, in-depth interview with head of the pharmaceutical section, head of maternal and child health, head of Brebes health office to identify supporting factors, inhibiting and formulating remedial solution Basic Priority Rating Scale (BPRS). Results of research showed that 1) service, drug management, disposable medical supply, disposable medical equipment by pharmacist was 54,55-59,09%, pharmacist technician was 27,27-31,82%, non-pharmacist was 13,64%, and clinical pharmacy services had not been fully implemented. Conformity of drug, disposable medical supply, disposable medical equipment with DOEN, Fornas, checklists, drug availability and adequacy with pharmacist were higher than pharmacy technician and non-pharmacist, in which it is not sufficient. Percentage of medication time span with low pharmacist from pharmacist technician and non-pharmacist; 2) Permenkes number 74 year 2016 became the supporting factor,of service, management, lacking of pharmacist, communication within PONED internals became the obstacle factor; and 3) solution for improvement including fulfillment of pharmacist at PHC PONED, evaluation upon planning, procurement at BLUD, requests to provincial health administrative, coaching and regular training. In general, drug services and management of drug, disposable medical supply, disposable medical equipment at PHC PONED in Brebes regency have not meet the predetermined standard.
ANALYSIS OF PATIENT SATISFACTION AT OUTPATIENT PHARMACY USING SERVQUAL METHOD: STUDY AT X HOSPITAL JAKARTA. Daniar Pratiwi; Djoko Wahyono; Sampurno Sampurno
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 3, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.97

Abstract

Currently, Indonesia’s health development began to emphasize on improving the quality of health care, where service quality should be oriented to customer satisfaction. Departement of Pharmacy at X Hospital Jakarta is one of the medical support required todeliver a quality service that oriented to patient satisfaction. This research was descriptive study using primary data that obtained from the questionnaire that distributed to 400 patients at outpatient pharmacy, which was the patient who secured by insurance (A and B) and cash (F). The category of patients at outpatient pharmacy are patient that secured by corporate, corporate pensioner in Jabodetabek, patient that secured by other insurance and cash patient. The sampling technique used is nonprobability sampling, which was the quota sampling. The level of satisfaction of patients seen by SERVQUAL method and the dimension of service quality was mapped in a Cartesian Diagram.In general, patients were not satisfied with the performance of Outpatient Pharmacy at X Hospital Jakarta. The results showed that the gap between patients’ expected service and perceived service of outpatient pharmacy at X Hospitals was negative. The sequence of the biggest negative gap felt in responsiveness (-0.7100), empathy (-0.6550), reliability (-0.5800), assurance (-0.4975) and tangible (-0.4200). The sequence of the greatest dissatisfaction felt by corporate pensioner in Jabodetabek (30.59%), cash patients (29.08%), patient that secured by other insurance (22.22%) and patient that secured by corporate (18.11%). The sequence of the biggest dissatisfaction perceived by the patient for services in outpatient pharmacy F (37.49%), outpatient pharmacy A (32.47%) and outpatient pharmacy B (30.04%). Based on the mapping of Cartesian Diagram, Outpatient Pharmacy at X Hospital Jakarta should pay more attention to the dimensions of responsiveness, especially regarding speed of service and providing more crew at peak hours.Keywords: Quality of Service, Satisfaction, SERVQUAL, Cartesian Diagram
ANALISIS PENGGUNAAN OBAT PADA KOMPLIKASI SIROSIS HATI Yeni Farida; Tri Murti Andayani; Neneng Ratnasari
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 4, No 2
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.270

Abstract

Penatalaksanaan terapi sirosis hati bervariasi sesuai dengan komplikasi yang menyertai. Penelitian ini bertujuan untuk mengetahui gambaran penggunaan obat pada komplikasi sirosis hati dan membandingkan kesesuaiannya dengan standar pelayanan medik rumah sakit dan guideline Asia Pasific Ascociation Study for Liver (APASL). Penelitian ini merupakan penelitian observasional analitik dengan pengambilan data secara retrospektif. Subyek penelitian diperoleh dengan teknik purposive sampling dengan kriteria inklusi pasien dewasa dan rawat inap pada periode 2013. Data diperoleh dari rekam medik kemudian dianalisis dengan cara membandingkan kesesuaian pemberian obat dengan standar pelayanan medik rumah sakit dan guideline APASL. Subyek penelitian berjumlah 70 pasien dengan komplikasi utama hipertensi portal (varises esofagus) sebanyak 46 kasus, perdarahan 24 kasus, ascites 36 kasus, infeksi 28 kasus dan ensefalopati hepatik 24 kasus. Terapi utama hipertensi portal dengan propranolol, perdarahan dengan vitamin K, ascites dengan spironolakton dengan atau tanpa kombinasi furosemid, infeksi dengan sefalosporin generasi 3 dan quinolone, ensefalopati hepatik dengan laktulosa dengan atau tanpa neomisin, BCAA dan LOLA. Hasil penelitian menunjukan bahwa penanganan komplikasi sirosis hati di RSUP Dr. Sardjito belum semuanya sesuai dengan standar pelayanan medik rumah sakit dan guideline APASL. Pada kondisi pasien yang tidak mengalami perbaikan dengan terapi standar dilakukan modifikasi terapi seperti pada kasus perdarahan dengan menambahkan proton pump inhibitor (omeprazole, lansoprazol atau pantoprazol) dan asam traneksamat. Kata kunci: pengobatan sirosis hati, komplikasi sirosis hati, standar pelayanan medik rumah sakit,
THE INFLUENCE OF CONSUMER’S PERCEPTION ON SERIAL ADVERTISEMENT TOWARD THEIR ATTITUDE AND PURCHASE INTENTION (AN EXPERIMENTAL STUDY OF PONDS COSMETIC PRODUCT) Ana Bella Parina; Suci Paramitasari Sahlani; Achmad Fudholi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 4
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.49

Abstract

To attract consumer a company should make creative advertisement. One of them is conducted through the useof serial-drama-based advertisement as implemented in the Ponds’ cosmetics product advertisement. This researchaimed to identify whether consumer perception on the serial advertisements of Ponds’ cosmetic products providedsignificant influences on consumer attitude and purchase intention, and to compare consumer perception on theconsumer attitude towards serial advertising and consumer perception on the consumer attitude toward non serial advertising. In this research, the effects of consumer perception on the consumer attitude and consumer purchaseintention towards Ponds’ cosmetics products were measured.This was an experimental research with participants divided into 2 groups, namely, participant group treated with serial advertisement, and participant group treated with non serial-advertisement. Research instruments involved advertisement video samples of Ponds’ cosmetics and research questionnaires. Total samples were 60 persons in eachgroup of serial advertisement and non serial-advertisement. Data obtained were analyzed using simple regressionand significance test through the use of SPSS 17 for Windows. Based on the regression analysis, it was showed that the significant effects of consumer perception on the consumer attitude toward serial advertisement on t-test 8,205, the significant effects of consumer perception on serialadvertisement towards consumer purchasing intention on t-test 8,797, and the significant effects of consumer attitudeon the serial advertisement toward consumer purchasing intention on t-test 6,274. After comparison between theeffects of consumer perception on consumer attitude towards serial advertisement, and the effects of the effects ofconsumer perception on the consumer attitude on non-serial advertisement using t-test it was indicated that theeffects of consumer perception on the consumer attitude toward serial advertisement was higher than the consumer perception towards the consumer attitude on non-serial advertisement. Keywords: advertisement, serial-advertisement, consumer perception, consumer attitude, consumer purchaseintention, t-test. 
PERBEDAAN KEPATUHAN PENGGUNAAN OBAT ASMA INHALASI TERHADAP KUALITAS HIDUP PASIEN ASMA Qurrata A&#039;yun; Zullies Ikawati; Heni Retnowulan
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 4, No 4
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.294

Abstract

Tidak semua pasien asma patuh pada rejimen terapiTujuan dari penelitian ini untuk mengetahui apakah pasien asma yang kurang patuh memiliki skor kualitas hidup 0,5 poin lebih rendah dibandingkan dengan pasien yang lebih patuh pada penggunaan obat asma inhalasi dan faktor-faktor apa sajakah selain kepatuhan yang dapat mempengaruhi kualitas hidup. Penelitian dilakukan dengan studi potong lintang menggunakan data survei pasien asma dewasa di Poliklinik Paru RSUP Dr. Sardjito dan Poliklinik Penyakit Dalam RSUD Sleman Yogyakarta. Kepatuhan merupakan variabel independen yang diukur menggunakan Medication Adherence Rating Scale for Asthma (MARS-A-10) dengan Visual Analogue Scale sebagai respon jawaban untuk tiap aitem. Skor kepatuhan berkisar 0-900 dengan titik potong <810 dinyatakan sebagai kurang patuh. Metode stepwise digunakan untuk mengeluarkan variabel- variabel dengan nilai p kurang dari 0,5. Subyek penelitian, rerata lama menggunakan obat asma inhalasi 9,09±6,51 tahun (mean±SD). Rerata skor kepatuhan 600,99±173,40, dengan 84,9% termasuk dalam kelompok kurang patuh (skor<810). Perbedaan rata-rata skor total AQLQ antara pasien yang patuh dan yang kurang patuh sebesar 0,67 poin. Dari model analisis multivariat yang terdiri dari kepatuhan sebagai variabel independen dan 3 variabel perancu (riwayat masuk UGD, tingkat kontrol asma dan lama menggunakan obat asma inhalasi), diperoleh R2 sebesar 0,445. Kualitas hidup yang lebih baik berkaitan erat dengan kontrol asma yang lebih baik, menurunnya angka kejadian rawat di UGD, lamanya menggunakan obat asma inhalasi dan tingginya skor kepatuhan pasien. Pasien asma yang kurang patuh (skor MARS-A-10 810) memiliki skor kualitas hidup (AQLQ) 0,67 poin lebih rendah dibandingkan dengan pasien asma yang lebih patuh (skor MARS-A-10 ≥810) pada penggunaan obat asma inhalasi. Kata kunci: kepatuhan, asma, MARS-A-10, obat asma inhalasi
SYSTEMIC LUPUS ERYTHEMATOSUS (SLE) TREATMENT EVALUATION OF ADULT PATIENTS WITH SLE Nancy Nancy; Zullies Ikawati
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.80

Abstract

Systemic lupus erythematosus (SLE) is a multisystem autoimmune disease characterized by fluctuating disease activity. SLE treatment in Indonesia is still limited on how to control clinical features and complications that may occur, using glucocorticoids, NSAIDS, antimalarial agents, and cytotoxic drugs. The objectives of this study were to identify treatment patterns and the degree of appropriate treatment among SLE patients. A retrospective study was carried out using medical record data of adult patients with SLE diagnoses in the inpatient department of X Public Hospital Yogyakarta during January-December 2011. Appropriate descriptive analysis was used. The results showed that the most used drugs in SLE pharmacologic therapy were topical antiinflammatory agents 56%, glucocorticoid methylprednisolone 47%, cytotoxic mycophenolate mofetil 17%, antimalarial chloroquine 9%, and NSAID diclofenac sodium 6% while the most common treatment pattern was with glucocorticoid as monotherapy (35%). The degree of appropriate indication, patient, drug, and dosage were 100%, 100%, 53%, and 83% respectively.Keywords : Treatment Evaluation, Systemic Lupus Erythematosus (SLE), Hospital
EVALUATION QUALITY OF LIFE OF TYPE 2 DIABETIC PATIENTS WITH ORAL ANTIDIABETIC THERAPY AT AMBULATORY CLINIC IN RSUP DR. SARDJITO Rafika Mutia Sari; Jarir At Thobari; Tri Murti Andayani
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.7

Abstract

Type 2 Diabetes Mellitus is a chronic disease which can’t be healed totally. Therefore type 2 DM will affect the Health Related Quality of Life (HRQOL). The purpose of this study was to determinate the QOL of type 2 DM patients based on patient’s characteristics, drug groups, and therapy pattern (single versus combination therapy). This study was conducted in RSUP Dr. Sardjito Yogyakarta. This study is an analytical research with cross sectional design. Data collection was done by interview and review of patient’s medical records. Research’s subjects are ambulatory patient with type 2 DM who are threated with oral antidiabetic(s) and willing to fill the questionnaire. Total 227 total patients were included in this study. Quality of life was measured by Diabetes Quality of Life Clinical Trial Questionnaire (DQLCTQ). The analysis showed that gender, age, duration of DM, educational level, marital status and occupation affect the QOL. Patient taking metformin had 67.9 score, 67.7 for patient with acarbose therapy and patient taking sulfonylurea 67.6 score. Those differences were not significant (ANOVA test, p = 0.298). Patients taking single antidiabetic agent had 70.6, whereas those taking combination therapy had 67.6 score. Independent sample t‐test showed that those score have significant difference (p = 0.002). Linear regression analysis with enter method showed that QOL’s difference between single and combination therapy groups did affected by patient’s characteristics (p=0.049). Keywords : type 2 DM, ADO therapy, quality of life, DQLCTQ
FAKTOR PREDIKTOR TIDAK TERCAPAINYA TARGET TEKANAN DARAH PADA PASIEN STROKE HEMORAGIK AKUT Wisnu Amboro; Ika Puspitasari; Rizaldy T Pinzon
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 5, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.210

Abstract

Stroke hemoragik terjadi karena pecahnya pembuluh darah di otak. Pembuluh darah otak pecah disebabkan karena tekanan darah tinggi. Obat antihipertensi banyak digunakan pada pasien dengan tekanan darah tinggi. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi tidak tercapainya target tekanan darah pada pasien stroke hemoragikakut yang diobati dengan antihipertensi. Penelitian ini merupakan penelitian analitis dilakukan dengan menggunakan case control study. Subyek penelitian adalah pasien stroke hemoragik akut yang memenuhi kriteria inklusi dan diobati dengan antihipertensi. Pasien diklasifikasikan kedalam kelompok kasus jika hasil rekam medis dan stroke register menunjukkan tekanan darah >140/90 mmHg, sedangkan kelompok kontrol adalah pasien stroke hemoragik akut dengan tekanan darah ≤140/90 mgHg. Faktor prediktor yang diteliti berupa jenis kelamin, usia, komorbid, obat penyerta, jumlah komorbid, golongan antihipertensi, jumlah antihipertensi, sediaan antihipertensi, dan baseline tekanan darah. Data dianalisis menggunakan bivariat dan multivariat. Pada studi ini150 pasien stroke hemoragik akut memenuhi kriteria inklusi. Hasil penelitian menunjukan bahwa pasien dengan jenis kelamin laki-laki (OR=2,279; 95% CI=1,137–4,571; p=0,020) dan pasien dengan komorbid gangguan ginjal (OR=2,733; 95% CI=1,047-7,135; p=0,040) memiliki pengaruh paling signifikan terhadap tidak tercapainya target tekanan darah. Usia, komorbid (hipertensi, dislipidemia, penyakit jantung, diabetes mellitus), obat penyerta, jumlah komorbid, antihipertensi (golongan, jumlah, sediaan), dan baseline tekanan darah tidak memiliki pengaruh terhadap tidak tercapainya target tekanan darah. Faktor prediktor yang signifikan berpengaruh terhadap tidak tercapainya target tekanan darah pada pasien stroke hemoragik akut adalah jenis kelamin laki-laki dan gangguan ginjal.Kata kunci: stroke hemoragik, antihipertensi, faktor prediktor