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Jurnal Studi Manajemen Organisasi
Published by Universitas Diponegoro
ISSN : 16938283     EISSN : 28284534     DOI : https://doi.org/10.14710/jsmo.v18i2
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Studi Manajemen Organisasi merupakan peer-reviewed academic journal yang terbit mulai 2007 yang di publikasikan Departemen Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro. Jurnal Studi Manajemen Organisasi menerbitkan artikel konseptual dan empiris di bidang manajemen. JSMO fokus mengenai teori organisasi dan perilaku, manajemen strategis, manajemen sumber daya manusia, dan perbandingan lintas-budaya efektivitas organisasi.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 196 Documents
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ANALISIS PENGARUH KESESUAIAN CITRA DIRI, KUALITAS PRODUK DAN IKLAN PRODUK TERHADAP KESUKAAN MEREK TEH SIAP MINUM DALAM KEMASAN (Studi Pada Konsumen Teh Botol Sosro Di Kota Semarang) Hanu Kurniawan; Mudji Rahardjo
JURNAL STUDI MANAJEMEN ORGANISASI Vol 11, No 1 (2014)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2268.971 KB) | DOI: 10.14710/jsmo.v11i1.13149

Abstract

The interesting phenomenon is the standing of “teh Botol Sosro” as a top brand indexpersistently since 2010 - 2013 indicates that there is a very good marketing strategy onbrand. The simplicity and flexibility of “Teh Botol Sosro” are the major factor appliedby the company to remain in the top sale. Another factor is the naturalness of “Teh BotolSosro” which is always preferred and also inportant to attract the consumers. Thisresearch will analyze the new things that may affect the consumers’ favorite brand “TehBotol Sosro”. The variables of the research are self-image, product quality, andadvertising.This research uses accidental sampling method, which is anyone who happened to meetwith the researchers can be sampled if deemed suitable, the sample in this researchis 100people. Data collection is conducted using questionnaires.Population in this research isconsumers of “Teh Botol Sosro” in Semarang.The results of multiple regression is most influential independent variable on thedependent variable is the self- image variable(0,471),followed by quality productvariable (0,335) and the last is advertising variable. The result of t-test prove that all ofthe independent variables(self-image, quality products, and advertising)have a positiveinfluence on the dependent variable that is brand preferencesa bottled tea “Sosro” inSemarang. Based on the consumers’ opinion,the three independent variables consideredimportant when choosing a bottled tea product “sosro” in semarang. And the result ofadjusted R2 is0,503. It means that 50,3 % of quality products can be explained by thevariable self – image, product quality and advertising. While the remaining 49, 7% isinfluenced by other variables not examined in this research.Keywords: self image, quality of product, advertising, brand preference
ANALISIS CUSTOMER CONTACT DAN SERVICE GUARANTEE TERHADAP CUSTOMER SATISFACTION DENGAN CUSTOMER VALUE SEBAGAI VARIABEL INTERVENING Fahmi Haikal Maladzi; Rizal Hari Magnadi
JURNAL STUDI MANAJEMEN ORGANISASI Vol 12, No 1 (2015)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (155.127 KB) | DOI: 10.14710/jsmo.v12i1.13423

Abstract

The background of this research is the reduction of direct interaction and a guaranteethat the company gave notice to the customer. This study aims to determine how muchinfluence customer contact and service guarantee to customer satisfaction with customervalue as an intervening variable in train service users operating area 4 Semarang.The number of samples in thie study are 100 respondents train service users ho wereselected based on purposive sampling method. The questionnaire is distribute in April2015. The data obtained are processed using validity and reliability test, classicassumption test, multiple regression analysis, goodness of fit test with regressioncoefficients, test F and test T.The result of this study showed that the variables of customer contact provide value43,6% and service guarantee provide value 42,7% which both have a positive andsignificant impact on customer value. Then customer contact provide value 25,8% andcustomer value with a value of 62,7% which both have a positive and significant impacton customer satisfaction, while service guarantee with a value of 1,4% have a positiveeffect but not significant on customer satisfaction.Keywords : customer contact, service guarantee, customer value, customer satisfaction.
STUDI MENGENAI ORIENTASI INOVASI, PENGEMBANGAN PRODUK DAN EFEKTIFITAS PROMOSI SEBAGAI SEBUAH STRATEGI UNTUK MENINGKATKAN KINERJA PRODUK Farida Indriani
JURNAL STUDI MANAJEMEN ORGANISASI Vol 3, No 2 (2006)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (441.527 KB) | DOI: 10.14710/jsmo.v3i2.4191

Abstract

ABSTRACT Dynamic of business environment nowadays has forced companies to develop their business performance, especially product performance. Due to increase in product innovation and product development, product performance will then also increase. Series of activities done by companies affecting product performance can be done by way of the quality of relationship with customers, where those activities are intended to support product performance. The high quality of relationship can be achieved only when there are strong commitment and high trust of customers toward the sellers. Keywords: Innovation; Product Development; Promotion; Product Performance
ANALISIS PENGARUH KUALITAS LAYANAN INTI DAN KUALITAS LAYANAN PERIPHERAL TERHADAP KEPUASAN NASABAH (Studi Pada PT. Bank Negara Indonesia (Persero) Tbk. Cabang Undip Semarang) Fitria Puspitasari; Suryono Budi Santoso
JURNAL STUDI MANAJEMEN ORGANISASI Vol 10, No 1 (2013)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jsmo.v10i1.5877

Abstract

This study aims to determine how big the influence of core service quality and peripheral service quality to consumer satisfaction on BNI Undip Semarang. The problem that facing by BNI Undip Semarang is consumer’s satisfaction which decreasing, as seen from a lot of complains received from consumer. And this research also aims to analyze the most dominant factors that influence on consumer satisfaction of BNI Undip Semarang. Population of this research are consumers of BNI Undip Semarang. Samples were taken of 100 respondents by using non-probability sampling technique with accidental sampling  approach. Data was collected by using a survery method through quetionnaires which were filled out by consumers. Then, the obtained data were analyzed using multiple regression analysis. This analysis includes: validity test,reliability test, classic assumption test, multiple regression analysis, hypothesis testing through the t test and F test, and coefficient of determination analysis (R²). From the analysis result, the indicators in this study are valid and reliables. The most dominant factor that influence on consumer satisfaction is peripheral service quality follow by the core service quality. Then though the F Test can be seen that the independent variables feasible to test the dependent variable. The result of Adjusted R Square is 36,2%, it means that independent variable can explain about 36,2% of dependent variable. Key word         : core service quality, peripheral service quality, and consumer satisfaction
PENGARUH DISKUALITAS PELAYANAN TERHADAP NEGATIVE WORD OF MOUTH (WOM) DENGAN KETIDAKPUASAN PASIEN SEBAGAI VARIABEL INTERVENING (Studi Pada Puskesmas Ngesrep Di Kota Semarang) Donni Renaldy Suratman; Ibnu Widiyanto
JURNAL STUDI MANAJEMEN ORGANISASI Vol 13, No 1 (2016)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.667 KB) | DOI: 10.14710/jsmo.v13i1.13412

Abstract

This research was motivated by a lot of medical patient complaints after visiting toPuskesmas Ngesrep in form of critics and suggestions. It indicates there areunsatisfactory feelings after their visit to Puskesmas Ngesrep that could be because ofdisquality services from the management. This research is aiming to analyze the effect ofdisquality service medic and non-medic toward patient disatisfaction and negative WOM.This research using descriptive and quantitative for data analyze. The samples for thisresearch are 400 patients that visited Puskesmas Nngesrep. Data was collected usingquestionnaires which tested the validity and reliability. The data was analyzed usingmultiple regression.The result of descriptive analysis shown that disquality service medic, disquality servicesnon-medic, patient’s disatisfaction, and negative WOM Puskesmas Ngesrep classified aslow. Statistical tests shown patient’s disatisfaction variable is affecting positively towardnegatif WOM variable (hypothesis 1 is accepted), disquality service medic variable isaffecting positively toward patient’s disatisfaction (hypothesis 2 is accepted), disqualityservices medic variable is affecting positively toward negatif WOM (hypothesis 3 isaccepted), disquality service non-medic is affecting positively toward disatisfactionpatient’s (hypothesis 4 is accepted), and disquality services non-medic variable isaffecting positively toward intention to negative WOM (hypothesis 5 is accepted).Keywords: disquality service medic, disquality service non-medic, patient’sdisatisfaction, negative WOM.
PENGARUH KARAKTERISTIK PEKERJAAN, BUDAYA ORGANISASI, DAN KEPUASAN KERJA PADA KOMITMEN ORGANISASIONAL S Martono; Gatot Satrio Dirgantoro; Desti Ranihusna; Vini Wiratno P.
JURNAL STUDI MANAJEMEN ORGANISASI Vol 14, No 2 (2017)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (291.923 KB) | DOI: 10.14710/jsmo.v14i2.21377

Abstract

The aim of this paper is to investigate the effect of  job characteristic, organizational culture, and job satisfaction on organizational commitment. The study population consisted all employees of PD Citra Mandiri Jawa Tengah. The number of samples used in this paper are 83 employees which using saturated samples. Data were collected by quesionere. The analysis model is multiple regression using programme SPSS 16. This paper shows that the high of job characteristic will increase commitment was found. While, the strong of organizational culture will increase organizational commitment were correlated, and the high of job satisfaction will increase organizational commitment. Suggestion for this research are company could make training and development programme, creating a non monotonous atmosphere like meeting outdoor, future research can look for other variabels that effect on organizational commitment with another object and add number of respondents that will help in generalizing the findings of the study.
ANALISIS PENGARUH PEMBERDAYAAN KARYAWAN DAN SELF OF EFFICACY TERHADAP KINERJA KARYAWAN BAGIAN PENJUALAN (STUDI KASUS PADA PT. SINAR SOSRO WILAYAH PEMASARAN SEMARANG) Ari Fadzilah
JURNAL STUDI MANAJEMEN ORGANISASI Vol 3, No 1 (2006)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (463.919 KB) | DOI: 10.14710/jsmo.v3i1.4179

Abstract

Abstrak Usaha untuk memperoleh keuntungan melalui peningkatan volume penjualan tersebut memerlukan tenaga marketing (karyawan bagian penjualan). Sebab yang harus berhubungan secara langsung dengan para pelanggan adalah marketing. Mengingat pentingnya peran marketing tersebut, maka pihak perusahaan sudah sepatutnya memotivasi mereka agar selalu loyal serta dapat meningkatkan produktifitas dan kinerja mereka. Agar marketing dapat berhasil melaksanakan tugasnya, membutuhkan latihan atau training. Training dirancang untuk meningkatkan prestasi kerja, mengurangi absensi dan perputaran, serta memperbaiki kepuasan kerja. Adapun manfaat training bagi karyawan perusahaan adalah diperolehnya serangakaian pengetahuan, keahlian, dan kemampuan bekerja dengan baik sehingga produktifitas dapat tercapai. Berdasarkan hasil analisis data dapat disimpulkan bahwa  secara individu (parsial) maupun bersama-sama (simultan) variabel pemberdayaan karyawan dan self of efficacy terhadap kinerja karyawan bagian penjualan pada PT. Sinar Sosoro Wilayah Pemasaran Semarang. Persamaan regresi yang terbentuk adalah Y = 0,388 X1 + 0,507 X2. Besarnya pengaruh keempat variabel tersebut secara simultan adalah sebesar 47,3 persen. Kata kunci : pemberdayaan karyawan; self of efficacy; kinerja karyawan bagian penjualan
ANALISIS PENGARUH IMPLEMENTASI MANAJEMEN KUALITAS TERHADAP KINERJA ORGANISASI PADA USAHA KECIL MENENGAH DI KOTA SALATIGA Fitriana Ulfah; Susilo Toto Rahardjo
JURNAL STUDI MANAJEMEN ORGANISASI Vol 10, No 1 (2013)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (487.817 KB) | DOI: 10.14710/jsmo.v10i1.5574

Abstract

The research was inspired by Small and Medium Enterprises (SMEs) of food and beverage (F & B) industries which have not receive a certificate of SPP IRT from BPOM. The certificate is given to SMEs that have passed for quality test in production process. The objective of the research is to analyze influence of quality management implementation to SMEs’ organization performance which similar to Total Quality Management. The research was also a replication and modification of the previous research written by Salaheldin (2008). The object of the research was focus to SMEs of F & B industries in Salatiga, Central Java. This research was an empirical study by using the whole population called census technique in data collection. The data was obtained by distributing questionnaires to the 42 owners of SMEs or who were authorized to manage the SMEs above. Data analysis was performed by Structural Equation Model (SEM) with the PLS (Partial Least Square) Smart Software. The analysis of hypothesis showed that all of proposed hypothesis were accepted. The variables of Strategic, Tactical and Operational factor; had a positive and significant impact on Operational Performance, Financial Performance, and Non-Financial Performance. And the variable of Operational Performance had a positive and significant impact on Financial Performance and Non-Financial Performance. Key words: SMEs, Quality Management Practices, Operational Performance, OrganizationalPerformance
ANALISIS PENGARUH MANAJEMEN MODAL KERJA TERHADAP PROFITABILITAS PERUSAHAAN MANUFAKTUR SEKTOR INDUSTRI DASAR DAN KIMIA GO PUBLIC PADA BURSA EFEK INDONESIA (BEI) PERIODE TAHUN 2011 - 2014 Indradewi, Citra; Widyarti, Endang Tri
JURNAL STUDI MANAJEMEN ORGANISASI Vol 13, No 2 (2016)
Publisher : Faculty of Economics and Business | Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (119.824 KB) | DOI: 10.14710/jsmo.v13i2.13402

Abstract

This research aims to analyze the effect of working capital management on profitability ofbasic industry and chemicals that listed in Indonesia Stock Exchange (IDX) within 2011-2014. Indicator of working capital management used in this research are cash conversioncycle (CCC), receivable conversion period (RCP), inventory conversion period (ICP),payable deferral period (PDP), and current ratio (CR). On the other hand, indicator ofprofitability used in this research is net profit margin (NPM).The sample data used in this research took from financial statement that have beenaudited and published in IDX. According to sampling technique used in this research,which is purposive sampling, there’re 25 companies that fit to certain criteria. Method ofdata analysis used in this research is Multiple Regression Analysis, which previouslyperformed classical assumption test. Hypothesis test is using F-statistic test, t-statistictest, and determination of coefficients with significance level of 5%.The result of this research indicates independent variables simultaneously (F-statistictest) effect on profitability (NPM) with significance level 0,000. On the other hand,partially (t-statistic test) indicates CCC has negative and significant effect onprofitability, PDP and CR have positive and significant effect on profitability.Meanwhile, RCP and ICP has positive and not significant effect on profitability. Adjusted’s score is 0,454 which means that the ability of independent variables can explainprofitability with 45,4%, while the rest is explain by other factors.
SUPPLY CHAIN DAN KINERJA PERUSAHAAN EVENT ORGANIZER DI INDONESIA Edmund Kussumawara; Retno Hidayati
JURNAL STUDI MANAJEMEN ORGANISASI Vol 15, No 1 (2018)
Publisher : Faculty of Economics and Business Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jsmo.v15i1.21241

Abstract

The growth of the tourism industry in Indonesia is on the rise, one of which is the growth of event organizers in various regions in Indonesia. However, the event organizer has the problems faced such as market competition, causing decreased income, which then results in not achieving sales targets and reducing the value of the company's assets over time. On the other hand, event organizers are required to be responsive to changes that occur in the market and are able to meet consumer demand. This study aimed the effect of supply chain agility and flexibility towards the firm performance with supply chain performance as a mediator. In this study, supply chain agility and flexibility as independent variable, supply chain performance as intervening variable, and firms performance as dependent variable.The population in this study are event organizers who were members of the Association of Indonesian Exhibition Companies (ASPERAPI) totaling 632. This study used a sample of 150 respondents through a questionnaire. All of them are event organizers who work on the government and BUMN sectors.This study tested by structural equation modeling (SEM). Which was later on developed into a theoritical model and procesed by a computing program AMOS 24.0. based on the result, the theoritical model has achived the cut off value of goodness of fit as follows, Chi-square = 67.509; probability = 0.236; CMIN / DF = 1.125; GFI = 0.931; AGFI = 0.896; TLI = 0.984; CFI = 0.988 RMSEA = 0.031, and degree of freedom (DF) = 60. Based on the results obtained, the model is declared feasible to use. The results of hypothesis testing show that supply chain performance has a positive effect on firm performance (0.54), supply chain agility does not affect firm performance (0.18), supply chain flexibility has a positive effect on firm performance (0.31), supply chain agility has a positive effect on supply chain performance (0.30), supply chain flexibility has a positive effect on supply chain performance (0.54).

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