International Journal of Social Science and Business
International Journal of Social Science and Business (IJSSB) is an open access, peer-reviewed and refereed journal published by Universitas Pendidikan Ganesha (Undiksha), Indonesia. The main objective of IJSSB is to provide an intellectual platform for the international scholars. IJSSB aims to promote interdisciplinary studies in Businnes and social science and become the leading journal in Businnes and social science in the world.
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891 Documents
<![CDATA[THE INFLUENCE OF WORK DISCIPLINE, COMMUNICATION AND CONFLICT TO WORK ON EMPLOYEES PERFORMANCE AT PT PRATAMA MAKMUR JAYA MEDAN ]]>
<![CDATA[Tamara, Shelly]]>;
<![CDATA[Mirza, Deni Faisal]]>;
<![CDATA[Wijaya, Willy Evan]]>;
<![CDATA[Kosasih, Desy]]>
<![CDATA[ International Journal of Social Science and Business Vol 5, No 3 (2021): August ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v5i3.35095
<![CDATA[This study aims to test and analyze the influence of Work Discipline, Communication and Conflict to Work on the Performance of Employees of PT Pratama Makmur Jaya Medan. The research method is quantitative approach, type of research is descriptive and quantitative nature of this research is descriptive explanatory. Methods of data analysis is multiple linear regression analysis. Sample collection techniques, namely simple random sampling. The research sample is 106 employees. The test results obtained the discipline of work, communication and conflict has positive and significant effect simultaneously on the performance of employees at PT Pratama Makmur Jaya Medan This study aims to test and analyze the influence of Work Discipline, Communication and Conflict to Work on the Performance of Employees of PT Pratama Makmur Jaya Medan. The research method is quantitative approach, type of research is descriptive and quantitative nature of this research is descriptive explanatory. Methods of data analysis is multiple linear regression analysis. Sample collection techniques, namely simple random sampling. The research sample is 106 employees. The test results obtained the discipline of work, communication and conflict has positive and significant effect simultaneously on the performance of employees at PT Pratama Makmur Jaya MedanWork Discipline, Communication, Work Conflicts, EmployeePerformance  ]]>
<![CDATA[Welfare Beneficiary Community BUMDes Karya Dermawan Dusun Dalam Village ]]>
<![CDATA[Fauzi, Muhammad]]>;
<![CDATA[Asa'ari, Asa'ari]]>;
<![CDATA[Arzam, Arzam]]>;
<![CDATA[Mursal, Mursal]]>;
<![CDATA[Zufriani, Zufriani]]>;
<![CDATA[Novia, Aidil]]>;
<![CDATA[Syarif, Dafiar]]>
<![CDATA[ International Journal of Social Science and Business Vol 5, No 3 (2021): August ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v5i3.38621
<![CDATA[Dusun Dalam Village Government established a Village-Owned Enterprise (BUMDes) Karya Dermawan is a policy utilization. The main pillar was established BUMDes Karya Dermawan in accordance with the mandate of the objectives whose activities were oriented to encourage the welfare of the village community. Therefore, this study was conducted aimed at looking at the welfare provided by BUMDes Karya Dermawan Dusun Dalam village especially to the beneficiary community and compare the level of welfare before and after BUMDes Karya Dermawan was established. This study uses a descriptive quantitative approach, and data sourced from primary data by using Paired Sample t-Test as a data analysis tool. This study shows that BUMDes Karya Dermawan provides welfare to the beneficiary communities through businesses that have been established including Cooperatives;, Alsintan; and Workshop, which is directly able to change or succeed in providing an increase in welfare for the beneficiary community after the establishment of BUMDes as evidenced by the results of the Paried Sample t-Test analysis. With this evidence of success, for all elements should give intensive attention;, so that the development of BUMDes Karya Dermawan exists even more as a driver of community welfare. And also integratedly invites and becomes a valuable lesson for existing villages to establish BUMDes or villages that already have BUMDes, but have not succeeded in providing a common thread for the welfare of their citizens]]>
<![CDATA[Service Quality as A Measurement of Customer Satisfaction of Indonesian Sharia Bank Using Important Performance Analysis Method ]]>
<![CDATA[Santoso, Budi]]>;
<![CDATA[Alawiyah, Tutik]]>
<![CDATA[ International Journal of Social Science and Business Vol 5, No 2 (2021): May ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v5i2.36183
<![CDATA[Consumer satisfaction can be a realization that the company expects to provide some form of service to its customers. Consumer satisfaction with services depends on the comparison between the needs of consumers before using the service with the results perceived by consumers. This study aims to analyze the quality of service that determines customers’ satisfaction. This type of research is quantitative. The population in this study were all customers of the Indonesian Islamic bank Situbondo. The sample used is 100 respondents. The types of data used are primary data and secondary data. The method uses the IPA (Important Performance Analysis) method to analyze to find out which service attributes need to be improved and maintained. The results of this study indicate that the results of the analysis of the IPA method have 3 service attributes that are included in Quadrant I, which means that there are 3 service attributes that must be prioritized to be improved, because the performance of service attributes is less satisfying to customers and is considered important by customers. So this result implied that Indonesian Sharia Bank must always pay attention to and improves all attributes that are considered lacking and still need improvement, so as to increase customer satisfaction in terms of service.]]>
<![CDATA[The Impact of Implementation of The Community Activity Restrictions Policy on The Reaction of The Capital Market in Indonesia Especially in LQ45 Companies ]]>
<![CDATA[Kufanda, Muhammad Royhan]]>;
<![CDATA[Intriani, Bila Eprilita]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.41058
<![CDATA[Events/announcements of the implementation of the Policy for the Enforcement of Community Activity Restrictions that occurred due to Covid-19 had an impact on stock price fluctuations. This study aims to prove whether there are differences before an event occurs (event studies) that have an impact on various fields and the surrounding environment. The event referred to in this study is Covid-19, especially when the Indonesian Government issued the PPKM policy for the first time in Indonesia. This condition certainly has an impact on all sectors including stock trading on the Indonesia Stock Exchange. By using a sample of 30 companies in LQ45 with a safe research period focusing on the day before (-5 to -1) and the day after (+1 to +5) the announcement of the PPKM policy. From the results of the research conducted with the Paired Sample t-test, the results showed that there was no significant difference before and after the implementation of the Policy for the Enforcement of Community Activity Restrictions (PPKM). So it can be said that the implementation of Community Activity Restrictions (PPKM) has no impact on the average abnormal return obtained by investors and the average trading volume activity during the event period (H-5 to H+5) the implementation of the Policy for the Enforcement of Community Activity Restrictions (PPKM).]]>
<![CDATA[Bandung as an International Relations Actor Through the Collaboration of Bandung and Fort Worth Sister City in International Leadership Academy Program ]]>
<![CDATA[Putra, Reynaldi Mandala]]>;
<![CDATA[Rachman, Junita Budi]]>;
<![CDATA[Dermawan, Windy]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.40126
<![CDATA[The City Government is one of the actors who are starting to get involved in the international world. On the other hand, cities are seen as agencies in 'global governance' that work together to solve global problems global. This study aims to explain the city of Bandung in presenting itself as an actor of international relations through the implementation of the sister city cooperation between the city of Bandung and the city of Forth Worth in the International Leadership Academy (ILA) program. The research method used is qualitative research with data collection through interviews and literature studies. Meanwhile, the conceptual framework used consists of the concept of international cooperation and the concept of sister city. From 2010 to 2021 the Bandung city delegation, namely high school students, accompanied by supervisors and employees participated in the ILA program which is held every year in the City of Fort Worth. The presence of this delegation represented the city of Bandung as an international relations actor. Through ILA activities in the city of Fort Worth with Bandung high school students as delegates, the city of Bandung is guaranteed its presence in the international arena almost every year. But unfortunately, the Bandung City Government did not fully support the ILA youth exchange program activities held in the city of Fort Worth. Even though this support is important to maintain the continuity of the presence of the City of Bandung as an actor in international relations.]]>
<![CDATA[The Effect of Experiential Marketing and Emotional Marketing on Customer Loyalty in “LGS†Showroom ]]>
<![CDATA[Yacub, Rudi]]>;
<![CDATA[Saleh, Khaerul]]>;
<![CDATA[Putra, Maha]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.44612
<![CDATA[Along with rapid development of transportation, increasingly fierce competition also encourages business people to continue to innovate in making marketing strategies in order to attract customers attention and maintain customers loyalty. Customers not only appraise product and service based on its quality, but also through marketing strategies. Marketing strategies can be carried out aggressively through experiential approach and emotional approach to customers. This study aims to examine the effect of experiential marketing and emotional marketing on loyalty of LGS showroom customers. The sampling method used was non-probability sampling with purposive sampling type. The population in this study was 230 LGS showroom customers in the last three years. Meanwhile, the sample in this study was 70 LGS showroom customers who had made repeated purchases. The data collection conducted  by distributing questionnaires. This study employed multiple linear regression data processing that had met the requirements of validity, reliability, and partial hypothesis testing t-test, with the Statistical Product and Service Solution program (SPSS version 24). This result found that experiential marketing and emotional marketing significantly affect customer loyalty in “LGS†showroom]]>
<![CDATA[Comparative Study of Service Quality Before and After the Implementation of the PLN Mobile Application at PT PLN (Persero) Customer Service Unit ]]>
<![CDATA[Darmawan, Ketut Dody]]>;
<![CDATA[Bagia, I Wayan]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.43989
<![CDATA[The rapid development of information technology recently has greatly influenced the needs of modern society for a service to be able to provide convenience, speed, and practicality in obtaining a service product. Besides, the situation of the Covid-19 pandemic has forced us to stay and reduce the outside activities nowadays for decreasing the clusters of the Covid-19 virus. Due to the demands, the company needs innovation to improve the service quality in keeping the satisfaction of the customer. This study was aimed to compare the service quality of customer before and after the implementation of the PLN Mobile at PT PLN (Persero) Kuta Badung Bali Service Unit. This quantitative research used a questionnaire method filled in via Google Form with a Cluster Random Sampling system. The data analysis technique used Paired Sample T-Test. The results showed: (1) The level of customer service quality in the PLN Manual was categorized as “Enoughâ€, means that it was ineffective in getting services from PT PLN (Persero) Kuta. (2) The level of customer service quality after the implementation of the PLN Mobile is categorized as "Very High", means that customers are satisfied in the efficiency time with PLN's services from PT PLN (Persero) Kuta. (3) There was a strong influence with a significant difference on the quality of customer service before and after the implementation of the PLN Mobile.]]>
<![CDATA[Assessing the role of Information and Communication Technology (ICT) on Business Growth in Sumatera Island, Indonesia ]]>
<![CDATA[Harsanto, Budi]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.40511
<![CDATA[Information and communication technology (ICT) has become an indispensable part of daily life, including in business. ICT is a technology that is used to analyze, store, and disseminate information, as well as to encourage interconnected and efficient operations in order to support better business performance. This study aims to examine the differences in business growth between companies that used and did not use information and communication technology (ICT). The study takes place on Sumatera Island in Indonesia. Sumatera was chosen because, despite being Indonesia's second most important economic contributor after Java, its ICT development index is low in comparison to other regions. This study made use of the most recent wave of public data from the World Bank's Enterprise Survey for Indonesia. The Enterprise Survey surveyed 194 companies in two provinces: North Sumatera Province and Lampung Province. Chi-square and the Mann-Whitney U Test were used to analyze the data. According to the findings, ICT is more commonly used in large corporations, while it is less commonly used in SMEs. The business growth of companies that use and do not use email differed significantly, whereas the difference in website utilization was insignificant. The minor difference in website usage can be attributed to the growing popularity of intermediaries in innovative e-commerce platforms.]]>
<![CDATA[Digital Transformation Strategy for Handicraft SMEs during the Covid-19 Pandemic in Gianyar Regency ]]>
<![CDATA[Telagawathi, Ni Luh Wayan Sayang]]>;
<![CDATA[Suci, Ni Made]]>;
<![CDATA[Heryanda, Komang Krisna]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.36190
<![CDATA[One of the biggest challenges for MSMEs during the Covid-19 pandemic is to transform to digital technology. Some of the big challenges include: first, the level of digital ecosystem connectivity is still limited. This study aims to deepen the strategies carried out by woven handicraft SMEs in adapting to the digital world during the Covid-19 pandemic. Digital transformation for MSMEs is a necessity during the current pandemic, but it is also inseparable from the challenges that accompany it. The weaving handicraft UMKM players in particular have a strategy that must face various obstacles. One of the most important obstacles is the difficulty of adapting to digital technology, in this case online marketing in various forms. MSMEs are forced to design strategies to enter the digital ecosystem. This article argues that MSMEs will be tested for resilience in the midst of a crisis in order to exploit their resources and take innovative steps. This article makes the weaving craftsmen in Gianyar Regency the subject of research. The method of data collection is done by observation and in-depth interviews. Data classification and analysis were carried out using the principles of qualitative methods. The digital transformation strategy of weaving SMEs in this pandemic period is a necessity. Therefore, the only way is to adopt digital transformation. To respond to changes in people's behaviour due to physical and social restrictions, SMEs in weaving craft need to migrate from offline-based businesses to online-based channels.]]>
<![CDATA[The Effect of Peer Influence and Service Quality on Insurance Product Purchase Decisions (Case Study of Pt. Asuransi Jiwa Sinarmas MSIG Tbk Singaraja Branch) ]]>
<![CDATA[Laksmi, Made Sri]]>;
<![CDATA[Bagia, Wayan]]>;
<![CDATA[Trianasari, Nana]]>
<![CDATA[ International Journal of Social Science and Business Vol 6, No 1 (2022): February ]]>
Publisher : <![CDATA[Universitas Pendidikan Ganesha ]]>
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DOI: 10.23887/ijssb.v6i1.44034
<![CDATA[Insurance is an insurance or agreement between two parties, the first party is required to pay contributions or premiums while the second party is required to provide guarantees to the first party if something bad happens to the insured participant or object. In addition to the community, insurance is also used by companies as a step to make investments to minimize losses that may occur in the future. This indicates that insurance has become an important part for every company. This study aims to empirically examine the role of peer influence and service quality on purchasing decisions of insurance products. The research method used is causal quantitative because the data used are quantitative data and the research variables have a causal relationship. The analytical tool used to test the hypothesis is to use Structural Equation Modeling (SEM). SEM analysis is used because SEM has the ability to measure latent variables that are not directly measured but through the estimation of indicators or parameters. The results show that peer influence and service quality have an effect either partially or simultaneously on purchasing decisions. This means that in order to increase sales of insurance products, it is important for management to pay close attention to the variables of peer influence and service quality.]]>
