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INDONESIA
International Journal of Supply Chain Management
Published by ExcelingTech
ISSN : 20513771     EISSN : 20507399     DOI : -
Core Subject : Science, Social, Engineering,
Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation
International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts accepted for publication in IJSCM must have clear implications for Supply chain managers based on one or more of a variety of rigorous research methodologies. IJSCM also publishes insightful meta-analyses of the SCM literature, conceptual/theoretical studies with clear implications for practice, comments on past articles, studies concerning the SCM field itself, and other such matters relevant to SCM.
Arjuna Subject : -
Articles 2,561 Documents
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ASPECTS OF INFORMATION AND ANALYTICAL SUPPORT FOR THE SUPPLY CHAIN MANAGEMENT OF HEALTHCARE CUSTOMERS’ LOYALTY Anatolyevna Ivanova, Irina; Vasilievna Glukhova, Tatyana
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Abstract- The practice of managing customer loyalty to the organization?s services based on the concept of Customer Relationship Management (CRM) is becoming increasingly relevant in the supply chain strategies. It is necessary to study potential consumers, identify their requirements and develop a competent marketing strategy for building mutually beneficial relations of the organization with customers. The development of a mechanism for assessing consumer loyalty to the healthcare facility services, its automation with the help of customer relationship management tools should be methodologically justified. Purpose. The research is aimed at developing a methodological approach to healthcare customer loyalty assessment, including identification of target and profitable segments, regulation of business processes, analysis of the customer database and business environment of an organization to increase the effectiveness of its marketing activities. Systemic research of customer relationships includes the following methods and tools: Data Mining methods with instrumental support of Statistica software, including factor analysis and formation of databases of endogenous and exogenous variables; specification of a mathematical model; correlation analysis; variable multiple linear regression analysis based on the generalized least squares method; model verification using R2-statistics and Fisher (F-test) and Student (t-test) criteria; ABC- and XYZ analysis of revealing customer consumption profiles; the analytic hierarchy process (AHP) based on expert assessments of the multicriteria problem solution while evaluating the support tools for managing consumer loyalty with a hierarchical structure. The practical and theoretical significance of the results. A methodological approach has been developed to identify healthcare facility (HCF) customer preferences, implemented using a variable multiple linear regression model, including both quantitative (age, number of bed days, etc.) and qualitative (social status, gender, marital status, parental status, education, medical service type) exogenous variables. Consumption profiles of HCF services have been constructed on the basis of their clustering and classification using ABC- and XYZ analyzes. An algorithm for evaluating the support tools of the consumer loyalty analysis has been proposed. The analysis of consumer demand for the organization?s services enables to develop an algorithm for assessing consumer loyalty management information systems, to form a system of indicators characterizing potential customers and their preferences in the medical services market; the most rational and customer-oriented services that reflect the customer?s consumption profile. The results can be used as practical tools for improving the economic efficiency of the organization depending on the cluster dynamics of consumption and changes in personal customer characteristics and CRM-based marketing performance support tools.
Healthcare Quality Management: A Study on Quality Awareness among Employees of Indian Hospitals Natarajan Nithya; V. P. Rameshkumar
International Journal of Supply Chain Management Vol 8, No 4 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

ABSTRACT The study has made an attempt to measure the effectiveness of hospital quality management practices to meet quality performance. Keeping this as an objective, the study dealt with quality awareness which may affect the quality performance of hospitals. The study was conducted among network hospitals accredited for Tamilnadu Government Employees New Health Insurance Scheme in India. Among 514 hospitals, 490 hospitals located in Tamilnadu were taken as population size and a sample of 245 hospitals were chosen for the study using systematic sampling method. The data were collected from top and middle level executives of network hospitals. The study adopted descriptive statistics, factor analysis and one-way ANOVA for its analytical process. From the findings of the study it was observed that, larger share of the respondents profile is from clinical and non-clinical departments and mostly heads of the departments represented for the survey. The study observed that the level of quality awareness among executives were moderate in nature. The study observed that the level of quality awareness among executives were moderate in nature. Further the variable, quality awareness were reduced to two factors. These factors were used for further investigation and found that respondents profile like designation, no. of years of experience and the departments are associated with many of the Quality practices. Keywords: Quality management, healthcare management, quality awareness, Indian Hospitals
The Influence of Teachers’ Performance, Emotions, Attitude and Beliefs on Educational Reforms in Tulungagung, Indonesia: Mediating Role of Supply Chain Maunah, Binti
International Journal of Supply Chain Management Vol 9, No 1 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Abstract- The aim of the current study is to inspect the influence of teachers’ performance, emotions, attitudes and beliefs on the educational reforms in the Tulungagung, Indonesia. While another aim of the existing research is to analyze the mediating effects of the supply chain on the links among the teachers’ performance and educational reforms, teachers’ emotions and educational reforms, teachers’ attitudes and educational reforms and teachers’ beliefs and educational reforms. The data was collected from the government higher secondary educational institutionsthat are working under the territory of Tulungagung, Indonesia. For the analysis purposes, PLS-SEM was used in this study. The findings uncovered that positive nexus among the teachers’ performance, emotions, attitudes, beliefs and educational reforms. The outcomes also uncovered that the supply chain significantly as well as positively influenced the links among the teachers’ performance and educational reforms, teachers’ emotion and educational reforms, teachers’ attitudes and educational reforms and teachers’ beliefs and educational reforms. This research provides the guidelines to the regulations making authorities that they should develop and implement the regulations that enhance the above-mentioned characteristics of the teachers that enhance the educational reforms within the educational institution in Indonesia.
Determinants for a Successful Interstate Ro-Ro Operations in Indonesia-Malaysia-Thailand: A Review Amayrol Zakaria; Aminuddin Md Arof
International Journal of Supply Chain Management Vol 7, No 4 (2018): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

In accelerating the integration of the Indonesia-Malaysia-Thailand Growth Triangle (IMT-GT) and realising more equivalent modal splitting, short sea shipping (SSS) has become a progressively important component in IMT-GT transport planning. Over the years, numerous studies have attempted to look into the SSS requirements and to classify the SSS routes which are economically practicable. Interestingly, Ro-Ro services have become one of the interest areas under the SSS operations that have been extensively researched particularly in Europe. Notwithstanding the efforts made to develop successful Ro-Ro operations, there still exists a great potential which has yet to be exploited enough for various reasons. This paper aims to review the key factors which may contribute to successful Ro-Ro SSS operations. Although a myriad of important factors identified by means of empirical studies, a counter argument is that the important determining factors which are required for a particular route or region may not be applicable to another. In Europe and North America, SSS was introduced to divert road freight transportation away from the congested roads as its main purpose, whereas in Southeast Asian countries, SSS has been part of the initiative to ensure the attainment of a well-connected Association of Southeast Asian Nations (ASEAN) community. However, earlier Ro-Ro operations along some of the routes were not able to sustain and ceased operations after several years. Hence, although important lessons can be learned from the experience of other regions, a more comprehensive study need to be conducted before any Ro-Ro SSS endeavour could be initiated to ensure the important determinants for its success that may be peculiar to a particular region or corridor are identified and addressed.
Assessment of the Supply Chain Management as a Comprehensive Evaluation of the Labour Potential of the Region Tatyana V. Tselyutina; Tatyana A. Vlasova; Olga A. Timokhina; Yana V. Maslova
International Journal of Supply Chain Management Vol 8, No 5 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The trajectory of future competitive development of the Russian Federation on the basis of innovation is closely correlated with the development of labor potential, the designation of the vectors of an effective tactical and strategic management which should be based on a comprehensive assessment of its formation, reproduction and applying.The methodological basis of the study were the monographic method, system approach and the method of analysis, statistical and economic analysis techniques, such as clustering and dispersion analysis, as well as principal components method. The research carried out a critical analysis of existing labor potential assessment methodologies at the regional level, which allowed taking into account the identified deficiencies offer the author's approach to express diagnostics, which does not require a special wide survey, allows to get objective results and it is the basis for identifying the most important problems and priority ways of solving them. The essence of the approach is to conduct regional clustering procedure on the level of the state of the labor potential on the basis of the author's indicator system.The result of research was defined typology of the subjects-regions of Central Federal District of Russia, which made it possible to carry out inter-regional comparison of the level of labor potential, taking into account the innovation component, highlight the characteristics of the obtained clusters of regions that are important in the acceptance of administrative solutions.The proposed toolbox can inure as a basis for analysis and information developed at the regional and federal level program activities aimed at formation and development of the labour potential.
Forecasting Gross Domestic Product with Logistic Growth Model Rahela Abdul Rahim; Noraziah Man; Fatinah Zainom
International Journal of Supply Chain Management Vol 8, No 6 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Gross Domestic Product (GDP) is the sum of income for all goods and services acquired in a given time period. This study develops a model of GDP data for the state of Johor between 2005-2016 using the Logistic Growth model. Long-term GDP equilibrium values are predicted using non-linear equations and tested with different parameters. Forecasts of GDP in the near future are also presented using the appropriate parameters.
The Effect of Educational Methods of Supply Chain Management on Conflict Management in Educational Environments Hossein Amiri Dogahe; Hamideh Razmara Meydanghah; Mohammad Naghi Imani
International Journal of Supply Chain Management Vol 8, No 1 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Abstract- Today, human resource is considered as the main asset of organizations and its competitive advantage and is one of the most valuable resources and capital of that organization. The purpose of this paper is to increase the understanding of the challenges and conflicts in sustainable supply chain management through empirical evidence. Therefore, the importance of attracting, retaining and empowering this capital has always been considered by the thinkers. One of the solemn factors in employee management is solving the conflict between them, which has been analyzed in this paper using inferential statistics. In order to determine the validity of the questionnaire, firstly, the number of items for each component was determined and the initial form of the questionnaire was prepared by evaluating the theoretical foundations and studies, as well as obtaining opinions from some experts. After this stage, several copies of the questionnaire were distributed to a number of experts, and they were asked to express their corrective comments regarding the questionnaire. The results show that there is a significant relationship between avoidance style and teachers performance, and there was no significant relationship between the managers 'mastery style on the teachers' performance.
IDENTIFYING THE FACTORS EFFECTING THE PERSONAL CONCERNS OF CONSUMERS IN ACCEPTING NEW PRODUCTS: A CASE STUDY ON THE COSMETIC PRODUCTS OF PAYOON TRADING COMPANY Ramezani, Yousef; Alizadeh, Negar; Hashemiamin, Arezoosdat
International Journal of Supply Chain Management Vol 8, No 4 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

The success of new products is accounted as the superior factor for the accomplishment of companies. The several investigations show that the rate of the failure of new products development has been mentioned as a basic problem in many of companies. One of the reasons of this failure is the high level of concern of the consumers in accepting the new product. The purpose of this research is identifying the effect of these concerns on accepting the new products. This research is practical in terms of purpose and is exploratory survey in terms of methodology. The tool of gathering the information in the stage of identifying the components of personal concerns of consumers is interview and in the stage of testing the hypothesis of research is questionnaire. The population of this research includes consumers of cosmetic product of Payoon trading company. The sample of interview is 23 people and the model of questionnaire is determined by simple random sampling and the formula of determining the volume of Cochran sample is calculated 246 people (the consumers of the products and the expertise). For testing the hypotheses the t-test is used and for ranking these factors the Friedman rating test is used. The results of research show that the fame and reputation has no significant effect on personal concern of users in accepting the new products. Therefore, it has the lowest priority in Friedman rating test. But the other variables including credit, price, product recognition, standards, and ease of use, reliance, and easy accessibility to product have significant effect on personal concerns of consumers in accepting the new product which are mentioned based on the priority of Friedman test.
Monitoring the Effects of the Supply Chain Management in South Russia Spatial Socio-Economic System Violetta V. Rokotyanskaya; Svetlana N. Tsvetcova; Aleksandr Yu. Usanov; Ilya N. Lenkov; Elena L. Kulyakina
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract-The article considers the genesis of monitoring supply chain management effects and describes its types and content, such as socio-economic monitoring, credit monitoring, financial monitoring, taxpayer monitoring and banking monitoring. The monitoring tasks that need to be achieved in order to achieve the goal are defined: continuous monitoring of the state of business processes and obtaining operational information about them; combining information flows generated by different departments of the monitoring enterprise; timely identification of the changes taking place within the process and the factors that caused them; prevention of negative trends; short-term forecasting of the development of critical processes in the enterprise; assessment for the situation for timely decision-making on the planning and implementation of effective activities. The authors proposed and justified a system of indicators, which allows assessing and analyzing the degree of efficiency of development of enterprises of light industry. It included several groups of indicators combined in overall content. On the basis of the available accounting data and additional primary information obtained directly from ten light industry enterprises of the Southern Federal District, a monitoring study of their activities was carried out.
ECONOMIC AND NON-ECONOMIC IMPLICATIONS OF COMMUNITY BASED TOURISM (CBT) SUPPLY CHAIN AT AROUND TELUK KILUAN BEACH TANGGAMUS REGENCY LAMPUNG PROVINCE OF INDONESIA Aida, Neli; Suman, Agus; Sakti, Rachmad Kresna; ., Susilo
International Journal of Supply Chain Management Vol 8, No 4 (2019): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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Abstract

Community-based tourism is a form of participatory tourism management, aimed at reviewing the application of the principles of Community Based Tourism (CBT) supply chain in tourism development on Teluk Kiluan Beach and knowing its implications for the welfare of the surrounding community. This study uses a qualitative approach at Teluk Kiluan Tanggamus Beach research site in Lampung Province, and conducts primary data collection with interviews, in-depth interviews, and observations from key informants and other supporting informants then as a validity test. The results of the study show that CBT in developing coastal tourism on Teluk Kiluan applies economic principles and non-economic principles (social, cultural, political and institutional). The economic dimension of the implications of CBT supply chain on the welfare of the communities around the Gulf coast is characterized by: absorption of local labor, development of business units, doubling of people's income, and growing and developing new investors. Improving education, quality of life, changes in social values, freedom of action, environmental sustainability and the involvement of institutional strengths are the implications of implementing CBT on non-economic welfare of the community.

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