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INDONESIA
JOURNAL OF SCIENCE AND SOCIAL RESEARCH
Published by Smart Education
ISSN : 26154307     EISSN : 26153262     DOI : -
Core Subject : Economy, Science, Education, Social,
Computer Science & IT Economics, Econometrics & Finance Education Social Sciences
Journal of Science and Social Research is accepts research works from academicians in their respective expertise of studies. Journal of Science and Social Research is platform to disclose the research abilities and promote quality and excellence of young researchers and experienced thoughts towards Change for Development. The journal releases on February and July.
Arjuna Subject : -
Articles 3,645 Documents
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PENGARUH KUALITAS PELAYANAN DAN RELATIONSHIP MARKETING TERHADAP KEPUASAN KONSUMEN PADA BISNIS KULINER DI MEDAN Adrianto Adrianto; Dewi Shinta Wulandari Lubis
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6018

Abstract

Abstract: This study aims to examine the effect of service quality and relationship marketing on customer satisfaction. This research was motivated by the importance of customer satisfaction in maintaining business sustainability amid increasingly intense business competition. The research employed a quantitative method with a survey approach. The population of this study consisted of all customers, while the sampling technique used purposive sampling. Data were collected through the distribution of questionnaires to respondents and analyzed using multiple linear regression analysis with the assistance of statistical software. The results showed that service quality has a positive and significant effect on customer satisfaction, as indicated by a t-value of 5.595 with a significance level of 0.000. Relationship marketing also has a positive and significant effect on customer satisfaction, with a t-value of 11.262 and a significance level of 0.000. Furthermore, simultaneously, service quality and relationship marketing significantly affect customer satisfaction, as evidenced by an F-value of 241.700, which is higher than the F-table value. The coefficient of determination (R²) of 0.863 indicates that service quality and relationship marketing explain 86.3% of customer satisfaction, while the remaining 13.7% is influenced by other factors outside this study. Therefore, improving service quality and implementing effective relationship marketing strategies can play an important role in enhancing customer satisfaction. Keywords: Service Quality, Relationship Marketing, Customer Satisfaction   Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan relationship marketing terhadap kepuasan konsumen. Penelitian ini dilatarbelakangi oleh pentingnya kepuasan konsumen dalam mempertahankan keberlangsungan usaha di tengah persaingan bisnis yang semakin ketat. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan survei. Populasi dalam penelitian ini adalah seluruh konsumen, sedangkan teknik pengambilan sampel menggunakan metode purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada responden, kemudian data dianalisis menggunakan analisis regresi linier berganda dengan bantuan program statistik. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan konsumen, yang dibuktikan dengan nilai t hitung sebesar 5,595 dengan tingkat signifikansi 0,000. Relationship marketing juga berpengaruh positif dan signifikan terhadap kepuasan konsumen dengan nilai t hitung sebesar 11,262 dan tingkat signifikansi 0,000. Selain itu, secara simultan kualitas pelayanan dan relationship marketing berpengaruh signifikan terhadap kepuasan konsumen dengan nilai F hitung sebesar 241,700 yang lebih besar dari F tabel. Nilai koefisien determinasi sebesar 0,863 menunjukkan bahwa variabel kualitas pelayanan dan relationship marketing mampu menjelaskan kepuasan konsumen sebesar 86,3%, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian ini. Dengan demikian, peningkatan kualitas pelayanan dan penerapan relationship marketing yang baik dapat menjadi strategi penting dalam meningkatkan kepuasan konsumen. Kata Kunci: Kualitas Pelayanan, Relationship Marketing, Kepuasan Konsumen.
Bahasa sebagai Representasi Trauma dalam Memoar Broken Strings Karya Aurelie Moeremans: Kajian Psikolinguistik Safynatul Fawziyyah; Shofyatul Fuadiyah
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6021

Abstract

Memoar Broken Strings karya Aurelie Moeremans memuat pengalaman traumatis penulis sebagai korban relasi tidak sehat pada masa remaja. Penelitian ini bertujuan untuk menganalisis bagaimana trauma direpresentasikan melalui pilihan bahasa, struktur narasi, dan ungkapan emosional dalam memoar tersebut dengan menggunakan pendekatan psikolinguistik. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan teknik analisis isi. Data berupa kutipan naratif yang merefleksikan kondisi kognitif dan afektif penulis. Hasil penelitian menunjukkan bahwa trauma memengaruhi pola bahasa yang ditandai oleh penggunaan repetisi, metafora luka, kalimat fragmentaris, serta pergeseran sudut pandang naratif. Temuan ini memperkuat pandangan bahwa bahasa tidak hanya menjadi alat komunikasi, tetapi juga media ekspresi kondisi psikologis individu.
PEMANFAATAN APLIKASI SISTEM NASKAH DINAS ELEKTRONIK (SINDE) DI LEMBAGA LAYANAN PENDIDIKAN TINGGI WILAYAH XVI Endang Hamzah; Ellys Rahman; Yahya Antu
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/3zq5hb71

Abstract

Abstract: This type of research is a Descriptive Research Type, with a qualitative approach. The purpose of this research is to obtain a clear picture of the use of the Electronic Service Script System (SINDE) application in the Region XVI Higher Education Service Institution by using a focus such as Understanding, Infrastructure and Leadership Support. Based on the results of the research reviewed from the understanding, in this case the level of understanding of some employees is still diverse in understanding the use of the Electronic Service Manuscript System (SINDE) application at the Region XVI Higher Education Service Institution. Some employees do not understand and still need help from colleagues who know better, even some of them learn on their own without the help of others. This condition shows that official training support from agencies is still lacking. As a result, the user's understanding depends on their individual personal initiative, which will obviously affect the level of effectiveness and consistency in the use of the application in the work environment. In terms of infrastructure, there are still several technical obstacles, such as errors during login, dependence on internet connections, and server interruptions. This indicates that the system is not yet fully stable, so it needs to be improved in terms of its stability and reliability. Then in terms of leadership support for the use of the Electronic Service Manuscript System application, it is very positive and strategic in encouraging digital transformation in the field of newspaper administration. However, in practice, there is still a parallel use between digital systems and manual processes, which indicates that support from leaders needs to be accompanied by strengthening a digital work culture and continuous training for employees. Through this research, it is hoped that effective solutions can be found to increase the use of the Electronic Service Script System Application (SINDE) at the Region XVI Higher Education Service Institution, as well as providing recommendations for the development of a better management information system in the future. Keywords: Utilization, Electronic Service Manuscript System, LLDIKTI. Abstrak: Jenis penelitian ini adalah Penelitian Deskriptif, dengan pendekatan kualitatif. Tujuan penelitian ini adalah untuk mendapatkan gambaran yang jelas tentang penggunaan aplikasi Sistem Layanan Elektronik (SINDE) di Institusi Layanan Pendidikan Tinggi Wilayah XVI dengan menggunakan fokus seperti Pemahaman, Infrastruktur, dan Dukungan Kepemimpinan. Berdasarkan hasil penelitian yang ditinjau dari pemahaman, dalam hal ini tingkat pemahaman sebagian karyawan masih beragam dalam memahami penggunaan aplikasi Sistem Manuskrip Layanan Elektronik (SINDE) di Lembaga Pelayanan Pendidikan Tinggi Wilayah XVI. Sebagian karyawan belum memahami dan masih membutuhkan bantuan dari rekan yang lebih berpengalaman, bahkan sebagian belajar sendiri tanpa bantuan orang lain. Kondisi ini menunjukkan bahwa dukungan pelatihan resmi dari instansi masih kurang. Akibatnya, pemahaman pengguna bergantung pada inisiatif pribadi masing-masing, yang tentunya akan memengaruhi tingkat efektivitas dan konsistensi penggunaan aplikasi di lingkungan kerja. Dari segi infrastruktur, masih terdapat beberapa kendala teknis, seperti kesalahan saat login, ketergantungan pada koneksi internet, dan gangguan server. Hal ini menunjukkan bahwa sistem belum sepenuhnya stabil, sehingga perlu ditingkatkan dari segi stabilitas dan keandalannya. Kemudian dari segi dukungan kepemimpinan untuk penggunaan aplikasi Sistem Manuskrip Layanan Elektronik, sangat positif dan strategis dalam mendorong transformasi digital di bidang administrasi surat kabar. Namun, dalam praktiknya, masih terdapat penggunaan paralel antara sistem digital dan proses manual, yang menunjukkan bahwa dukungan dari para pemimpin perlu disertai dengan penguatan budaya kerja digital dan pelatihan berkelanjutan bagi karyawan.  Melalui penelitian ini, diharapkan dapat ditemukan solusi efektif untuk meningkatkan penggunaan Aplikasi Sistem Skrip Layanan Elektronik (SINDE) di Lembaga Pelayanan Perguruan Tinggi Wilayah XVI, serta memberikan rekomendasi untuk pengembangan sistem informasi manajemen yang lebih baik. di masa depan. Kata kunci: Pemanfaatan, Sistem Manuskrip Layanan Elektronik, LLDIKTI.
STRATEGI SERVICE QUALITY SEBAGAI MEDIA DALAM MENCIPTAKAN KEPUASAN DAN LOYALITAS PELANGGAN Yuga Pratama
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6026

Abstract

Abstract: This study aims to analyze the Service Quality strategy as a fundamental instrument in creating customer satisfaction and loyalty in the digital economy ecosystem. Amidst increasingly homogeneous e-commerce platform competition, service quality is transforming into a key differentiating factor that determines business sustainability. This study focuses on the dynamics of user interactions on the Shopee Indonesia platform, by examining how the dimensions of E-Service Quality influence future consumer behavior. The method used in this study is a quantitative approach with a causal associative design. Data were collected through the distribution of online questionnaires to 150 respondents who are active Shopee users in the productive age range (18–35 years) using a purposive sampling technique. Data analysis was conducted using the Path Analysis technique to test the direct and indirect effects between variables with the help of statistical software. The results show that the dimensions of E-Service Quality, specifically system efficiency, service promise fulfillment, and data security (privacy), have a positive and significant effect on customer satisfaction. Furthermore, it was found that customer satisfaction plays a role as a perfect mediation variable (full mediation) in linking service quality with customer loyalty. These findings confirm that high technical quality does not automatically create loyalty without an emotionally satisfying user experience. The managerial implications of this study suggest that Shopee must continue to synchronize system performance stability with customer service response speed, especially during peak transaction periods. Investing in data-driven service personalization is a strategic imperative to strengthen emotional bonds and user trust, in order to maintain market dominance amidst the dynamic digital industry landscape Shopee in Indonesia.    Keywords: Service Quality, E-Service Quality, Customer Satisfaction, Customer Loyalty, Shopee, Digital Economy   Abstrak: Penelitian ini bertujuan untuk menganalisis strategi Service Quality (Kualitas Pelayanan) sebagai instrumen fundamental dalam menciptakan kepuasan dan loyalitas pelanggan pada ekosistem ekonomi digital. Di tengah persaingan platform e-commerce yang semakin homogen, kualitas layanan bertransformasi menjadi faktor diferensiasi utama yang menentukan keberlangsungan bisnis. Penelitian ini berfokus pada dinamika interaksi pengguna pada platform Shopee Indonesia, dengan menelaah bagaimana dimensi-dimensi E-Service Quality memengaruhi perilaku konsumen di masa depan. Metode yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dengan desain asosiatif kausal. Data dikumpulkan melalui penyebaran kuesioner daring kepada 150 responden yang merupakan pengguna aktif Shopee pada rentang usia produktif (18–35 tahun) dengan teknik purposive sampling. Analisis data dilakukan menggunakan teknik Path Analysis (Analisis Jalur) untuk menguji pengaruh langsung maupun tidak langsung antar variabel dengan bantuan perangkat lunak statistik. Hasil penelitian menunjukkan bahwa dimensi E-Service Quality, khususnya efisiensi sistem, pemenuhan janji layanan (fulfillment), dan keamanan data (privacy), berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Lebih lanjut, ditemukan bahwa kepuasan pelanggan menjalankan peran sebagai variabel mediasi yang sempurna (full mediation) dalam menghubungkan kualitas pelayanan dengan loyalitas pelanggan. Temuan ini menegaskan bahwa kualitas teknis yang tinggi tidak secara otomatis menciptakan loyalitas tanpa adanya pengalaman pengguna yang memuaskan secara emosional. Implikasi manajerial dari penelitian ini menyarankan bahwa Shopee harus terus melakukan sinkronisasi antara stabilitas performa sistem dengan kecepatan respons layanan pelanggan, terutama pada masa puncak transaksi (peak season). Investasi pada personalisasi layanan berbasis data menjadi urgensi strategis untuk memperkuat ikatan emosional dan kepercayaan pengguna, guna mempertahankan dominasi pasar di tengah dinamisnya lanskap industri digital Shoppe di Indonesia.   Kata Kunci:  Service Quality, E-Service Quality, Kepuasan Pelanggan, Loyalitas Pelanggan, Shopee, Ekonomi Digital
CERITA BUDAYA DALAM PARIWISATA GASTRONOMI DI SUMATRA BARAT Muhammad Refki Novesar; Vidya Chandra Prashanty; Ayang Khairunnisa
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/b97fa288

Abstract

Abstract: This study aims to analyze the role of cultural narratives in gastronomic tourism practices in West Sumatra, particularly in shaping tourists' perceptions, experiences, and interest in visiting. A qualitative research approach was used with in-depth interviews, participatory observation, and documentation techniques. The findings of this study show that cultural narratives in Minangkabau gastronomy are socially constructed through the transmission of traditional values and institutionalized culinary practices. The context of narrative tourism has undergone strategic changes to bridge the differences in the audience's backgrounds without losing its philosophical essence. Cultural stories are conveyed through interpersonal communication and structured interpretations in tour packages, which are then contextualized by tourists. Narratives have been proven to expand the gastronomic experience from mere sensory evaluation to a holistic experience, involving emotional, educational, aesthetic, and reflective dimensions.   Keywords: Gastronomic Tourism, Cultural Stories, and West Sumatra   Abstrak: Penelitian ini bertujuan menganalisis peran cerita budaya dalam praktik pariwisata gastronomi di Sumatera Barat, khususnya dalam membentuk persepsi, pengalaman, dan minat kunjungan wisatawan. Pendekatan penelitian kualitatif dengan teknik wawancara mendalam, observasi partisipatif, dan dokumentasi. Hasil temuan dalam penelitian menunjukkan bahwa cerita budaya dalam gastronomi Minangkabau dikonstruksi secara sosial melalui transmisi nilai adat dan praktik kuliner yang terinstitusionalisasi. Konteks pariwisata narasi mengalami perubahan strategis untuk menjembatani perbedaan latar belakang wisatawan tanpa menghilangkan esensi filosofisnya. Cerita budaya disampaikan melalui komunikasi interpersonal maupun interpretasi terstruktur dalam paket wisata, yang kemudian dimaknai secara kontekstual oleh wisatawan. Narasi terbukti memperluas pengalaman gastronomi dari sekadar evaluasi sensorik menjadi pengalaman yang holistik, melibatkan dimensi emosional, edukatif, estetis, dan reflektif.   Kata kunci: Pariwisata gastronomi, Cerita Budaya, dan Sumatra Barat
ANALISIS PENGARUH DEBT TO EQUITY RATIO, DEBT TO ASSETRATIO & CURRENT RATIO TERHADAP NET PROFIT MARGINPADA PERUSAHAAN MANUFAKTUR SUBSEKTOR MAKANAN &MINUMAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2021 - 2024 Charlin; Angelita; Theresha Immanuel; Helman; Diana
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/mt8ce968

Abstract

Abstract: This study aims to examine the effect of Debt to Equity Ratio (DER), Debt to Asset Ratio (DAR), and Current Ratio (CR) on Net Profit Margin (NPM) in food and beverage sub-sector companies listed on the Indonesia Stock Exchange during the 2021–2024 period. This research employs a quantitative method with a causal associative approach. The sample consists of 28 companies selected using purposive sampling, with secondary data. Data analysis is conducted using multiple linear regression. The results indicate that DER and CR have no significant effect on NPM, while DAR has a significant effect on NPM.   Keywords: Debt to Equity Ratio (DER), Debt to Asset Ratio (DAR), Current Ratio (CR), Net Profit Margin (NPM)   Abstrak: Penelitian ini bertujuan untuk menguji pengaruh Debt to Equity Ratio (DER), Debt to Asset Ratio (DAR), dan Current Ratio (CR) terhadap Net Profit Margin (NPM) pada perusahaan subsektor makanan dan minuman yang terdaftar di Bursa Efek Indonesia periode 2021–2024. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif kausal. Sampel penelitian terdiri dari 28 perusahaan yang dipilih menggunakan teknik purposive sampling dengan data sekunder. Analisis data dilakukan menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa DER dan CR tidak berpengaruh signifikan terhadap NPM, sedangkan DAR berpengaruh signifikan terhadap NPM.   Kata kunci: Debt to Equity Ratio (DER), Debt to Asset Ratio (DAR), Current Ratio (CR), Net Profit Margin (NPM)
PENGEMBANGAN BAHAN AJAR MENGGUNAKAN MODEL PEMBELAJARAN MAKE A MATCH BERBASIS PROBLEM SOLVING UNTUK MENINGKATKAN HASIL BELAJAR EKONOMI SISWA KELAS  X MAN LABUHANBATU Malvira Pohan; Khairuddin E. Tambunan
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6036

Abstract

Abstract:   This study aims to develop economics teaching materials using the Make A Match learning model based on Problem Solving and to test its feasibility, practicality, and effectiveness in improving the learning outcomes of class X students of MAN Labuhanbatu. The type of research used is Research and Development (R&D) with the ADDIE development model which includes the stages of analysis, design, development, implementation, and evaluation. The subjects of the study were class X students with a sample of class X-G as the experimental class and X-I as the control class. Data collection techniques were carried out through observation, questionnaires, documentation, and tests (pre-test and post-test). The results of the study showed that the developed teaching materials were classified as very feasible with an average validation of ± 87%, and very practical based on the use test by students. From the aspect of effectiveness, there was a significant increase in learning outcomes, indicated by an average pre-test score of 57.33 increasing to 89.33 in the post-test, and an N-Gain value of 0.742 (high category). The results of the Independent Sample T-test showed a significant difference between the experimental class and the control class. Thus, teaching materials based on the Make-A-Match model integrated with problem-solving are effective in improving students' economics learning outcomes and encouraging active, collaborative, and meaningful learning. Keywords: Open-Ended Materials, Make-A-Match, Problem-Solving, Learning Outcomes Abstrak: Penelitian ini bertujuan untuk mengembangkan bahan ajar ekonomi menggunakan model pembelajaran Make A Match berbasis Problem Solving serta menguji kelayakan, kepraktisan, dan keefektifannya dalam meningkatkan hasil belajar siswa kelas X MAN Labuhanbatu. Jenis penelitian yang digunakan adalah Research and Development (R&D) dengan model pengembangan ADDIE yang meliputi tahap analisis, desain, pengembangan, implementasi, dan evaluasi. Subjek penelitian adalah siswa kelas X dengan sampel kelas X-G sebagai kelas eksperimen dan X-I sebagai kelas kontrol. Teknik pengumpulan data dilakukan melalui observasi, angket, dokumentasi, dan tes (pre-test dan post-test). Hasil penelitian menunjukkan bahwa bahan ajar yang dikembangkan tergolong sangat layak dengan rata-rata validasi sebesar ±87%, serta sangat praktis berdasarkan uji penggunaan oleh siswa. Dari aspek keefektifan, terjadi peningkatan hasil belajar yang signifikan, ditunjukkan oleh rata-rata nilai pre-test sebesar 57,33 meningkat menjadi 89,33 pada post-test, serta nilai N-Gain sebesar 0,742 (kategori tinggi). Hasil uji independent sample t-test menunjukkan adanya perbedaan signifikan antara kelas eksperimen dan kelas kontrol. Dengan demikian, bahan ajar berbasis model Make A Match terintegrasi Problem Solving efektif dalam meningkatkan hasil belajar ekonomi siswa serta mendorong pembelajaran yang aktif, kolaboratif, dan bermakna. Kata Kunci: Bahan Ajar, Make A Match, Problem Solving, Hasil Belajar
PENGARUH PROBLEM BASED LEARNING BERBANTUAN WORDWALL TERHADAP HASIL BELAJAR DAN KEMAMPUAN BERPIKIR KRITIS SISWA KELAS XI SMA NEGERI 2 PERCUT SEI TUAN Nurita Pasaribu; Muhammad Bukhori Dalimunthe
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6037

Abstract

Abstract: The low learning outcomes and critical thinking skills of students in Economics subjects indicate the need for the implementation of more active and innovative learning models. This study aims to analyze the differences in learning outcomes and critical thinking skills of students taught using the Problem Based Learning (PBL) model assisted by Wordwall media with students taught using conventional learning. This study used a quasi-experimental method with a Nonequivalent Control Group Design. The research sample consisted of two classes, each consisting of 36 students and was determined through a purposive sampling technique. The research instruments were in the form of a learning outcome test and a critical thinking ability questionnaire, while data analysis was carried out using the Independent Samples t-test. The results showed that there were significant differences between the experimental class and the control class. In the learning outcome variable, a significance value of 0.003 <0.05 was obtained with a calculated t of 3.034 > t table of 1.994, while in the critical thinking ability variable, a significance value of 0.001 <0.05 was obtained with a calculated t of 3.608 > t table of 1.994. Thus, learning using the Problem Based Learning model assisted by Wordwall media produces better learning outcomes and critical thinking skills compared to conventional learning.   Keywords: Learning Outcomes; Critical Thinking Skills; Problem Based Learning; Wordwall   Abstrak: Rendahnya hasil belajar dan kemampuan berpikir kritis siswa pada mata pelajaran Ekonomi menunjukkan perlunya penerapan model pembelajaran yang lebih aktif dan inovatif. Penelitian ini bertujuan untuk menganalisis perbedaan hasil belajar dan kemampuan berpikir kritis siswa yang diajar menggunakan model Problem Based Learning (PBL) berbantuan media Wordwall dengan siswa yang diajar menggunakan pembelajaran konvensional. Penelitian ini menggunakan metode quasi experiment dengan desain Nonequivalent Control Group Design. Sampel penelitian terdiri dari dua kelas yang masing-masing berjumlah 36 siswa dan ditentukan melalui teknik purposive sampling. Instrumen penelitian berupa tes hasil belajar dan angket kemampuan berpikir kritis, sedangkan analisis data dilakukan menggunakan uji Independent Samples t-test. Hasil penelitian menunjukkan bahwa terdapat perbedaan yang signifikan antara kelas eksperimen dan kelas kontrol. Pada variabel hasil belajar diperoleh nilai signifikansi sebesar 0,003 < 0,05 dengan t hitung 3,034 > t tabel 1,994, sedangkan pada kemampuan berpikir kritis diperoleh nilai signifikansi sebesar 0,001 < 0,05 dengan t hitung 3,608 > t tabel 1,994. Dengan demikian, pembelajaran menggunakan model Problem Based Learning berbantuan media Wordwall menghasilkan capaian hasil belajar dan kemampuan berpikir kritis yang lebih baik dibandingkan pembelajaran konvensional.   Kata Kunci: Hasil Belajar; Kemampuan Berpikir Kritis; Problem Based Learning; Wordwall
PERBEDAAN HASIL BELAJAR SISWA MENGGUNAKAN MEDIA PEMBELAJARAN DIGITAL BERBASIS GAMIFIKASI ZEP-QUIZ  PADA MATERI KETENAGAKERJAAN DI KELAS XI DI SMAN 1 PERCUT SEI TUAN Meutia Fahrani; Khairuddin E. Tambunan
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6038

Abstract

Abstract: This study aims to determine differences in student learning outcomes using the Zep-Quiz gamification-based digital learning media on Employment in grade XI students at SMAN 1 Percut Sei Tuan. This research is motivated by the importance of conceptual understanding for grade XI students studying Economics in an effort to improve the quality of the teaching and learning process. This study used a quasi-experimental design (Quasy Experiment) with a Non-Equivalent Control Group Design. The study population was all grade XI students. The sample was drawn using purposive sampling, consisting of two classes: an experimental class with 32 students and a control class with 34 students. The research instrument was a multiple-choice learning achievement test that had been tested for validity and reliability. Data analysis techniques used included prerequisite analysis (normality and homogeneity), hypothesis testing using the Mann-Whitney U Test, and effectiveness analysis using the N-Gain Score. The results showed that: (1) The initial conditions of students in both classes were normally and homogeneously distributed, thus equivalent; (2) There is a very significant difference between the learning outcomes of students using Zep-Quiz and those using conventional learning, as indicated by a significance value of 0.003 < 0.05; (3) The average post-test score for the experimental class reached 81.84 (above the Minimum Competency Minimum (KKM), while the score for the control class was 74.85; (4) The use of Zep-Quiz is considered very effective, with an average N-Gain Score of 0.6828 (in the moderate to high category), significantly better than the 0.4813 score for the control class; and (5) Improvements in learning outcomes occurred evenly across all students. Based on these results, it is recommended that teachers use this media as an alternative, engaging and effective learning innovation.    Keywords: Learning Media, Gamification, Zep-Quiz, Learning Outcomes, Employment.   Abstrak: Penelitian ini bertujuan untuk mengetahui perbedaan hasil belajar siswa menggunakan media pembelajaran digital berbasis gamifikasi Zep-Quiz pada materi Ketenagakerjaan di Kelas XI SMAN 1 Percut Sei Tuan. Penelitian ini dilatarbelakangi oleh pentingnya pemahaman konsep bagi siswa kelas XI yang mempelajari mata pelajaran Ekonomi dalam upaya meningkatkan kualitas proses belajar mengajar. Jenis penelitian ini adalah eksperimen semu (Quasy Experiment) dengan desain Non-Equivalent Control Group Design. Populasi penelitian adalah seluruh siswa kelas XI. Sampel diambil menggunakan teknik Purposive Sampling yang terdiri dari dua kelas, yaitu kelas eksperimen sebanyak 32 orang dan kelas kontrol sebanyak 34 orang. Instrumen penelitian berupa tes hasil belajar pilihan ganda yang telah diuji validitas dan reliabilitasnya. Teknik analisis data yang digunakan meliputi uji prasyarat analisis (normalitas dan homogenitas), uji hipotesis menggunakan Mann-Whitney U Test, serta analisis efektivitas menggunakan N-Gain Score. Hasil penelitian menunjukkan bahwa: (1) Kondisi awal siswa pada kedua kelas berdistribusi normal dan homogen, sehingga setara; (2) Terdapat perbedaan yang sangat signifikan antara hasil belajar siswa yang menggunakan media Zep-Quiz dengan yang menggunakan pembelajaran konvensional, ditandai dengan nilai signifikansi 0,003 < 0,05; (3) Rata-rata nilai post-test kelas eksperimen mencapai 81,84 (di atas KKM), sedangkan kelas kontrol 74,85; (4) Penggunaan media Zep-Quiz tergolong sangat efektif dengan rata-rata N-Gain Score sebesar 0,6828 (kategori sedang menuju tinggi), jauh lebih baik dibandingkan kelas kontrol sebesar 0,4813; dan (5) Peningkatan hasil belajar terjadi secara merata di seluruh siswa. Berdasarkan hasil tersebut, disarankan agar guru dapat menjadikan media ini sebagai alternatif inovasi pembelajaran yang menarik dan efektif.   Kata Kunci: Media Pembelajaran, Gamifikasi, Zep-Quiz, Hasil Belajar, Ketenagakerjaan.
PERAN KONSELOR PADA PENANGANAN ANAK BERKEBUTUHAN KHUSUS Yosefa Efrida Angelina Manur; Rahmah Safitri; Niesha; Melinda Resvi; Sri Mulyanto; Rapita Wulansari; Romiaty Romiaty
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6039

Abstract

Abstract: This study aims to examine the role of counselors in assisting children with special needs through a literature review approach. The method used is a literature review with content analysis techniques to identify, analyze, and synthesize various relevant previous research findings. Data sources were obtained from scientific journals, books, and academic publications discussing the concept of children with special needs and guidance and counseling services. The results of the study indicate that counselors play an important role in supporting the development of children with special needs in personal, social, academic, and career aspects. In the personal aspect, counselors help with emotional regulation, increasing self-confidence, and fostering independence. In the social aspect, counselors contribute to improving interaction skills and environmental adaptation. In the academic field, counselors assist in overcoming learning difficulties and optimizing students’ potential, while in the career field, counselors guide future planning based on the child’s interests and abilities. The forms of support provided include individual and group counseling services, collaboration with teachers and parents, and the development of programs tailored to the child’s needs. These roles have an impact on improving independence, social skills, discipline, and overall self-confidence of children with special needs. Keywords: Intervention, Special Needs, Counselor support.   Abstrak: Penelitian ini bertujuan untuk mengkaji peran konselor dalam mendampingi anak berkebutuhan khusus (ABK) melalui pendekatan studi literatur. Metode yang digunakan adalah literature review dengan teknik analisis isi untuk mengidentifikasi, menganalisis, dan mensintesis berbagai hasil penelitian terdahulu yang relevan. Sumber data diperoleh dari jurnal ilmiah, buku, dan publikasi akademik yang membahas konsep ABK serta layanan bimbingan dan konseling. Hasil kajian menunjukkan bahwa konselor memiliki peran penting dalam mendukung perkembangan ABK pada aspek pribadi, sosial, akademik, dan karir. Dalam aspek pribadi, konselor membantu pengelolaan emosi, peningkatan kepercayaan diri, dan kemandirian. Pada aspek sosial, konselor berperan dalam meningkatkan kemampuan interaksi dan adaptasi lingkungan. Dalam bidang akademik, konselor membantu mengatasi kesulitan belajar dan mengoptimalkan potensi siswa, sedangkan dalam bidang karir, konselor membimbing perencanaan masa depan sesuai minat dan kemampuan anak. Bentuk dukungan yang diberikan meliputi layanan konseling individu dan kelompok, kolaborasi dengan guru dan orang tua, serta penyusunan program sesuai kebutuhan anak. Peran tersebut berdampak pada peningkatan kemandirian, kemampuan sosial, kedisiplinan, serta kepercayaan diri ABK secara menyeluruh. Kata Kunci: Penanganan, Anak Berkebutuhan Khusus, Dukungan Konselor.

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