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JOURNAL OF SCIENCE AND SOCIAL RESEARCH
Published by Smart Education
ISSN : 26154307     EISSN : 26153262     DOI : -
Core Subject : Economy, Science, Education, Social,
Computer Science & IT Economics, Econometrics & Finance Education Social Sciences
Journal of Science and Social Research is accepts research works from academicians in their respective expertise of studies. Journal of Science and Social Research is platform to disclose the research abilities and promote quality and excellence of young researchers and experienced thoughts towards Change for Development. The journal releases on February and July.
Arjuna Subject : -
Articles 3,645 Documents
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RANCANG BANGUN SISTEM MONITORING PENAGIHAN PAJAK KENDARAAN BERMOTOR BERBASIS WEB PADA UPT PPD TANJUNGPINANG Yudha Rifal Kelana; Rizqi Amanullah; Zhanny Yuzairy Hendryudi; Berta Erwin SLAM
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6323

Abstract

Abstract: The monitoring process of Motor Vehicle Tax (PKB) collection at UPT PPD Tanjungpinang is still conducted using various documents and spreadsheets, resulting in unintegrated data management, inefficient monitoring processes, and time-consuming report preparation. In addition, reminder notifications to taxpayers are still delivered manually. This study aims to design and develop a web-based Motor Vehicle Tax Collection Monitoring System to support more effective and integrated collection management and monitoring. The system was developed using the Waterfall methodology, which consists of requirements analysis, system design, implementation, integration and testing, and maintenance. The application was built using the Laravel framework and MySQL database, featuring arrears data management, collection task assignment, follow-up recording, email reminders, audit trails, and user management based on Role-Based Access Control (RBAC). System testing was conducted using the Black Box Testing method. The results indicate that the developed system improves the effectiveness of collection monitoring, facilitates data management, and supports a more structured and transparent reporting process. Keywords: Monitoring System; Motor Vehicle Tax; Laravel; RBAC; Waterfall.   Abstrak: Proses monitoring penagihan Pajak Kendaraan Bermotor (PKB) pada UPT PPD Tanjungpinang masih dilakukan dengan memanfaatkan berbagai dokumen dan spreadsheet sehingga menyebabkan data tidak terintegrasi, proses monitoring kurang efektif, serta penyusunan laporan membutuhkan waktu yang relatif lama. Selain itu, pengiriman pengingat kepada wajib pajak masih dilakukan secara manual. Penelitian ini bertujuan untuk merancang dan membangun Sistem Monitoring Penagihan Pajak Kendaraan Bermotor berbasis web untuk mendukung pengelolaan dan monitoring penagihan secara lebih efektif dan terintegrasi. Metode pengembangan sistem yang digunakan adalah Waterfall yang terdiri dari analisis kebutuhan, perancangan sistem, implementasi, integrasi dan pengujian, serta pemeliharaan. Sistem dikembangkan menggunakan framework Laravel dan basis data MySQL dengan fitur pengelolaan data tunggakan, penugasan penagihan, pencatatan tindak lanjut, reminder email, audit trail, dan manajemen pengguna berbasis Role-Based Access Control (RBAC). Pengujian dilakukan menggunakan metode Black Box Testing. Hasil penelitian menunjukkan bahwa sistem mampu meningkatkan efektivitas monitoring penagihan, mempermudah pengelolaan data, serta mendukung proses pelaporan yang lebih terstruktur dan transparan. Kata Kunci: Sistem Monitoring; Pajak Kendaraan Bermotor; Laravel; RBAC; Waterfall
PENGARUH PEER GROUP DAN PENGGUNAAN MEDIA SOSIAL TERHADAP PERILAKU KONSUMTIF SISWA SMAN 1 BATANG KUIS Gia Cinta Saria Manik
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6326

Abstract

Abstract: This study aims to analyze the influence of peer group and social media use on the consumptive behavior of students at SMAN 1 Batang Kuis. This research uses a quantitative method with an ex post facto approach. The population consisted of 344 students, with a sample of 185 students taken using proportional random sampling. Data collection was carried out through a questionnaire instrument that has been tested for validity using Aiken's V formula and reliability using Cronbach's Alpha. Data analysis techniques include descriptive analysis, classical assumption tests (normality, linearity, multicollinearity, heteroscedasticity), multiple linear regression analysis, and hypothesis testing (t-test and F-test). The results showed that: (1) the peer group environment has a positive and significant effect on consumptive behavior; (2) the use of social media has a positive and significant effect on consumptive behavior; (3) the peer group environment and the use of social media simultaneously have a positive and significant effect on consumptive behavior. The coefficient of determination (R²) of 0.302 indicates that both independent variables contribute 30.2% to consumptive behavior, while the remaining 69.8% is influenced by other variables. Keywords: Peer Group; Social Media Use; Consumptive Behavior   Abstrak: Penelitian ini bertujuan untuk menganalisis pengaruh lingkungan teman sebaya (peer group) dan penggunaan media sosial terhadap perilaku konsumtif siswa SMAN 1 Batang Kuis. Penelitian ini menggunakan metode kuantitatif dengan pendekatan ex post facto. Populasi berjumlah 344 siswa, dengan sampel sebanyak 185 siswa yang diambil menggunakan teknik proportional random sampling. Pengumpulan data dilakukan melalui instrumen angket yang telah diuji validitasnya menggunakan rumus Aiken's V dan reliabilitas menggunakan Cronbach's Alpha. Teknik analisis data meliputi analisis deskriptif, uji asumsi klasik (normalitas, linearitas, multikolinearitas, heteroskedastisitas), analisis regresi linear berganda, dan uji hipotesis (uji t dan uji F). Hasil penelitian menunjukkan bahwa: (1) lingkungan teman sebaya berpengaruh positif dan signifikan terhadap perilaku konsumtif; (2) penggunaan media sosial berpengaruh positif dan signifikan terhadap perilaku konsumtif; (3) lingkungan teman sebaya dan penggunaan media sosial secara simultan berpengaruh positif dan signifikan terhadap perilaku konsumtif. Nilai koefisien determinasi (R²) sebesar 0,302 mengindikasikan bahwa kedua variabel bebas memberikan kontribusi sebesar 30,2% terhadap perilaku konsumtif, sedangkan sisanya 69,8% dipengaruhi oleh variabel lain. Kata kunci: Lingkungan Teman Sebaya; Penggunaan Media Sosial; Perilaku Konsumtif
PENGARUH LITERASI KEUANGAN DIGITAL DAN INTENSITAS PENGGUNAAN MEDIA SOSIAL TERHADAP PERILAKU BELANJA IMPULSIF MELALUI PLATFORM ONLINE SHOP PADA SISWA SMA GENERASI Z (STUDI KASUS : SISWA KELAS X SMAN 10 MEDAN) Vingky Dwi Pratama; Indra Maipita
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6327

Abstract

Abstract: This study aims to determine the influence of digital financial literacy and the intensity of social media use on impulsive shopping behavior via online shopping platforms among 10th-grade students at SMA Negeri 10 Medan. This study employs a quantitative method with a causal-associative approach. The study population consists of 252 10th-grade students at SMA Negeri 10 Medan, with a sample of 154 respondents selected using simple random sampling. Data collection was conducted through observation, interviews, documentation, and the distribution of questionnaires using a Likert scale. Data analysis employed multiple linear regression using SPSS version 26. The results indicate that digital financial literacy has a negative and significant effect on impulsive shopping behavior, while the intensity of social media use has a positive and significant effect on impulsive shopping behavior. Simultaneously, digital financial literacy and the intensity of social media use have a significant effect on impulsive spending behavior, contributing 34%, while the remaining 66% is influenced by other variables outside the scope of this study. Keywords: Digital Financial Literacy; Social Media Usage; Impulsive Shopping Behavior; Online Shopping.   Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh literasi keuangan digital dan intensitas penggunaan media sosial terhadap perilaku belanja impulsif melalui platform online shop pada siswa kelas X SMA Negeri 10 Medan. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif kausal. Populasi penelitian berjumlah 252 siswa kelas X SMA Negeri 10 Medan dengan sampel sebanyak 154 responden yang ditentukan menggunakan teknik simple random sampling. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dokumentasi, dan penyebaran angket menggunakan skala Likert. Teknik analisis data menggunakan regresi linear berganda dengan bantuan program SPSS versi 26. Hasil penelitian menunjukkan bahwa literasi keuangan digital berpengaruh negatif dan signifikan terhadap perilaku belanja impulsif, sedangkan intensitas penggunaan media sosial berpengaruh positif dan signifikan terhadap perilaku belanja impulsif. Secara simultan, literasi keuangan digital dan intensitas penggunaan media sosial berpengaruh signifikan terhadap perilaku belanja impulsif dengan kontribusi sebesar 34%, sedangkan sisanya 66% dipengaruhi oleh variabel lain di luar penelitian. Kata Kunci: Literasi Keuangan Digital; Intensitas Penggunaan Media Sosial; Perilaku Belanja Impulsif; Online Shop.
PENGARUH LINGKUNGAN KELUARGA DAN FASILITAS BELAJAR TERHADAP PRESTASI BELAJAR EKONOMI SISWA KELAS X SMA NEGERI 10 MEDAN TAHUN AJARAN 2025/2026 Marsanda Hutagalung; Charles Fransiscus Ambarita
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6328

Abstract

Abstract: This research is motivated by the low learning achievement of class X students in Economics at SMA Negeri 10 Medan, many of whom have not yet reached the Minimum Completion Criteria (KKM). The purpose of this study is to determine the influence of the family environment and learning facilities on students’ achievement in Economics. A quantitative approach with an ex-post facto design was used. The population comprised 252 class X students, with a sample of 154 respondents selected by simple random sampling. Data were collected through observation, interviews, documentation, and Likert-scale questionnaires. Data analysis used multiple linear regression. The results show the regression equation Y = a + b1X1 + b2X2. Partial hypothesis tests indicate the family environment has a positive and significant effect on Economics achievement (tcount > ttable; p < 0.05). Partially, learning facilities also have a positive and significant effect (tcount > ttable; p < 0.05). Simultaneous testing shows both variables jointly have a positive and significant effect on Economics achievement (Fcount > Ftable; p < 0.05). The combined influence of family environment and learning facilities on Economics achievement is 62%, while the remaining 38% is explained by other variables not examined in this study. Thus, there is a positive and significant influence of family environment and learning facilities on the Economics achievement of grade 10 students at SMA Negeri 10 Medan. Keywords: Family Environment, Learning Facilities, Economics Learning Achievement   Abstrak: Penelitian ini dilatarbelakangi oleh rendahnya prestasi belajar siswa pada mata pelajaran Ekonomi kelas X di SMA Negeri 10 Medan yang masih banyak belum mencapai Kriteria Ketuntasan Minimal (KKM). Tujuan penelitian ini adalah mengetahui pengaruh lingkungan keluarga dan fasilitas belajar terhadap prestasi belajar ekonomi siswa. Pendekatan kuantitatif digunakan dengan jenis ex-post facto. Populasi 252 siswa kelas X, sampel 154 responden menggunakan simple random sampling. Pengumpulan data melalui observasi, wawancara, dokumentasi, dan angket skala Likert. Analisis data menggunakan regresi linear berganda. Hasil analisis menunjukkan persamaan regresi Y = a + b1X1 + b2X2. Uji hipotesis parsial menunjukkan lingkungan keluarga berpengaruh positif dan signifikan terhadap prestasi belajar ekonomi (thitung > ttabel; sig. < 0,05). Secara parsial fasilitas belajar juga berpengaruh positif dan signifikan (thitung > ttabel; sig. < 0,05). Uji simultan menunjukkan kedua variabel berpengaruh positif dan signifikan terhadap prestasi belajar ekonomi (Fhitung > Ftabel; sig. < 0,05). Pengaruh lingkungan keluarga dan fasilitas belajar terhadap prestasi belajar ekonomi sebesar 62%, sedangkan 38% dipengaruhi variabel lain yang tidak diteliti. Dengan demikian, terdapat pengaruh positif dan signifikan antara lingkungan keluarga dan fasilitas belajar terhadap prestasi belajar ekonomi siswa kelas X SMA Negeri 10 Medan. Kata Kunci: Lingkungan Keluarga, Fasilitas Belajar, Prestasi Belajar Ekonomi
ANALISIS PROSES PEMERIKSAAN BANDING PADA PENGADILAN TINGGI MILITER MEDAN Marolop Butar Butar; Jogi Handroko Butar Butar; Nathaniel Giovanni Butar Butar
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6331

Abstract

Abstract: The main military law in Indonesia is currently regulated in Law No. 3 of 2025 (replacing Law 34/2004) concerning the Indonesian National Armed Forces (TNI), which regulates the duties, functions, and retirement age of soldiers. Furthermore, Law No. 25 of 2014 governs military disciplinary law, whereas Law No. 31 of 1997 regulates the military court system. Military courts function as institutions that exercise judicial authority within the armed forces to enforce law and justice while considering the interests of national defense and security. The bodies included in the scope of military justice are those that exercise judicial power within the military justice system, which includes the Military Court, the High Military Court, the Supreme Military Court, and the Combat Military Court. The implementation of these military regulations aims to ensure the supremacy of civilian authority within a democratic system, while maintaining the discipline and professionalism of the TNI as an instrument of national defense. Keywords: Military Law, Military Court, TNI   Abstrak: Undang-Undang (UU) Militer di Indonesia yang utama saat ini diatur dalam UU No.3 Tahun 2025 (menggantikan UU 34/2004) tentang Tentara Nasional Indonesia (TNI), yang mengatur tugas, fungsi, dan usia pensiun prajurit. Selain itu UU No.25 Tahun 2014 mengatur hukum disiplin militer, serta UU No. 31 Tahun 1997 mengatur peradilan militer. Peradilan militer merupakan institusi yang melaksanakan kewenangan kehakiman di lingkungan angkatan bersenjata guna menegakkan hukum dan mewujudkan keadilan, dengan tetap mempertimbangkan kepentingan pertahanan serta keamanan negara. Dalam pelaksanaannya, peradilan militer mencakup beberapa badan peradilan yang memiliki fungsi kehakiman, yaitu Pengadilan Militer, Pengadilan Militer Tinggi, Pengadilan Militer Utama, dan Pengadilan Militer Pertempuran. Implementasi peraturan Militer ini untuk memastikan supremasi sipil dalam demokrasi, sekaligus mempertahankan kedisiplinan dan profesionalisme TNI sebagai alat pertahanan negara. Kata kunci: Undang-Undang Militer, Peradilan Militer, TNI
PENGARUH MOTIVASI BELAJAR, LINGKUNGAN TEMAN SEBAYA, DAN FASILITAS BELAJAR TERHADAP HASIL BELAJAR EKONOMI SISWA KELAS X SMA NEGERI 1 KUALUH HULU Mentari Rezeki Ramadhani; Muhammad Yusuf
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6333

Abstract

Abstract: This study aimed to analyze the influence of learning motivation, peer environment, and learning facilities on the economics learning outcomes of tenth-grade students at SMA Negeri 1 Kualuh Hulu. The study employed an ex post facto method with a sample of 188 students selected using the Slovin formula. Data analysis techniques included multiple linear regression, t-test, F-test, and coefficient of determination (R²). The results showed that learning motivation, peer environment, and learning facilities partially and simultaneously had a positive and significant effect on students’ economics learning outcomes. Learning facilities were found to have the most dominant influence compared to the other variables. The coefficient of determination value of 86.7% indicated that students’ economics learning outcomes were influenced by learning motivation, peer environment, and learning facilities, while the remaining 13.3% was influenced by other factors not examined in this study. Keywords: Learning Motivation, Peer Environment, Learning Facilities, Economics Learning Outcomes.   Abstrak: Penelitian ini bertujuan untuk menganalisis pengaruh motivasi belajar, lingkungan teman sebaya, dan fasilitas belajar terhadap hasil belajar ekonomi siswa kelas X SMA Negeri 1 Kualuh Hulu. Penelitian menggunakan metode ex post facto dengan sampel sebanyak 188 siswa yang ditentukan menggunakan rumus Slovin. Teknik analisis data menggunakan regresi linear berganda, uji t, uji F, dan koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa motivasi belajar, lingkungan teman sebaya, dan fasilitas belajar secara parsial maupun simultan berpengaruh positif dan signifikan terhadap hasil belajar ekonomi siswa. Variabel fasilitas belajar memberikan pengaruh paling dominan dibandingkan variabel lainnya. Nilai koefisien determinasi sebesar 86,7% menunjukkan bahwa hasil belajar ekonomi siswa dipengaruhi oleh motivasi belajar, lingkungan teman sebaya, dan fasilitas belajar, sedangkan sisanya dipengaruhi oleh faktor lain di luar penelitian. Kata Kunci: Motivasi Belajar, Lingkungan Teman Sebaya, Fasilitas Belajar, Hasil Belajar Ekonomi.
PENGEMBANGAN INSTRUMEN EVALUASI BERBASIS WAYGROUND PADA MATA PELAJARAN EKONOMI KELAS XI MAN 2 MODEL MEDAN Syaqinah Ujung; Arwansyah
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6334

Abstract

Abstract: This study aims to develop a Wayground-based evaluation instrument for the economics subject of international economic cooperation for class XI MAN 2 Model Medan and to determine its feasibility, effectiveness, and practicality. This study uses the Research and Development (R&D) method with the ADDIE model which includes the stages of analysis, design, development, implementation, and evaluation. Data collection techniques are carried out through observation, interviews, questionnaires, tests, and documentation. The results of the study indicate that the Wayground-based evaluation instrument is declared feasible based on validation by material experts with a V Aiken value of 0.8 in the high category and media experts of 0.823529 in the very high category. The results of the effectiveness test show a significant difference between the experimental class and the control class with a significance value of 0.000 <0.05 and the N-Gain value of the experimental class is 0.675 in the moderate and quite effective categories. In addition, the results of student and teacher responses show a practicality level of 88.25% and 85.93% in the very practical category. Thus, the Wayground-based evaluation instrument is able to become an innovative, interactive, and effective evaluation media in supporting the economics learning process. Keywords: Evaluation Instrument; Wayground; Economics Learning; ADDIE; Learning Evaluation   Abstrak Penelitian ini bertujuan untuk mengembangkan instrumen evaluasi berbasis Wayground pada mata pelajaran ekonomi materi kerja sama ekonomi internasional kelas XI MAN 2 Model Medan serta mengetahui tingkat kelayakan, keefektifan, dan kepraktisannya. Penelitian ini menggunakan metode Research and Development (R&D) dengan model ADDIE yang meliputi tahap analysis, design, development, implementation, dan evaluation. Teknik pengumpulan data dilakukan melalui observasi, wawancara, angket, tes, dan dokumentasi. Hasil penelitian menunjukkan bahwa instrumen evaluasi berbasis Wayground dinyatakan layak berdasarkan validasi ahli materi dengan nilai V Aiken sebesar 0,8 dengan kategori tinggi dan ahli media sebesar 0,823529 dengan kategori sangat tinggi. Hasil uji efektivitas menunjukkan adanya perbedaan signifikan antara kelas eksperimen dan kelas kontrol dengan nilai signifikansi 0,000 < 0,05 serta nilai N-Gain kelas eksperimen sebesar 0,675 dengan kategori sedang dan cukup efektif. Selain itu, hasil respon peserta didik dan guru menunjukkan tingkat kepraktisan sebesar 88,25% dan 85,93% dengan kategori sangat praktis. Dengan demikian, instrumen evaluasi berbasis Wayground mampu menjadi media evaluasi yang inovatif, interaktif, dan efektif dalam mendukung proses pembelajaran ekonomi. Kata Kunci: Instrumen Evaluasi; Wayground; Pembelajaran Ekonomi; ADDIE; Evaluasi Pembelajaran
PENGARUH INTENSITAS PENGGUNAAN TIKTOK DAN PERAN ORANG TUA TERHADAP MOTIVASI BELAJAR SISWA KELAS X DI SMA NEGERI 10 MEDAN Vidia Wardana; Eko Wahyu Nugrahadi
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6335

Abstract

Abstract: This study aimed to determine the influence of TikTok usage intensity and parental roles on the learning motivation of tenth-grade students at SMA Negeri 10 Medan. This research employed a quantitative approach with an ex-post facto design. The population consisted of 154 tenth-grade students, and the sample was selected using simple random sampling. Data were collected through observation, documentation, and Likert-scale questionnaires, while data analysis was conducted using multiple linear regression. The results showed the regression equation Y = 9.293 – 0.212X₁ + 0.942X₂. Partially, TikTok usage intensity had a negative and significant effect on learning motivation (tcount = -2.996; sig. = 0.003 < 0.05), while parental roles had a positive and significant effect on learning motivation (tcount = 16.312; sig. = 0.000 < 0.05). Simultaneously, TikTok usage intensity and parental roles significantly affected students’ learning motivation (Fcount = 137.787; sig. = 0.000 < 0.05). The coefficient of determination indicated that both variables contributed 64.1% to students’ learning motivation, while the remaining 35.9% was influenced by other factors not examined in this study. Therefore, it can be concluded that TikTok usage intensity and parental roles have a significant influence on the learning motivation of tenth-grade students at SMA Negeri 10 Medan. Keywords: TikTok Usage Intensity; Parents’ Role; Learning Motivation   Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh intensitas penggunaan TikTok dan peran orang tua terhadap motivasi belajar siswa kelas X di SMA Negeri 10 Medan. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian ex-post facto. Populasi penelitian berjumlah 154 siswa kelas X, dengan sampel yang diambil menggunakan teknik simple random sampling. Pengumpulan data dilakukan melalui observasi, dokumentasi, dan angket skala Likert, sedangkan analisis data menggunakan regresi linear berganda. Hasil penelitian menunjukkan persamaan regresi Y = 9,293 – 0,212X₁ + 0,942X₂. Secara parsial, intensitas penggunaan TikTok berpengaruh negatif dan signifikan terhadap motivasi belajar (thitung = -2,996; sig. = 0,003 < 0,05), sedangkan peran orang tua berpengaruh positif dan signifikan terhadap motivasi belajar (thitung = 16,312; sig. = 0,000 < 0,05). Secara simultan, intensitas penggunaan TikTok dan peran orang tua berpengaruh signifikan terhadap motivasi belajar siswa (Fhitung = 137,787; sig. = 0,000 < 0,05). Nilai koefisien determinasi menunjukkan bahwa kedua variabel memberikan kontribusi sebesar 64,1% terhadap motivasi belajar siswa, sedangkan 35,9% dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, dapat disimpulkan bahwa intensitas penggunaan TikTok dan peran orang tua berpengaruh signifikan terhadap motivasi belajar siswa kelas X di SMA Negeri 10 Medan. Kata Kunci: Intensitas Penggunaan TikTok; Peran Orang Tua; Motivasi Belajar
PENGARUH PEMANFAATAN TEKNOLOGI INFORMASI, KOMPETENSI PEGAWAI DAN EFEKTIVITAS SISTEM TERHADAP KINERJA PEGAWAI PADA KANTOR SAMSAT KISARAN Bunga Dilla Sartika; Saleh Malawat
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6336

Abstract

Abstract: This study aims to determine the simultaneous and partial effects of work environment, workload, and job satisfaction on employee performance. The sample size in this study was 73 respondents. The data analysis technique used multiple linear regression analysis. The regression results produced the equation Y = 1.837 + 0.214X1 + 0,529X2 + 0,218X3. The F-test results showed that Fcount (46.491) > Ftable (2.74), indicating that work environment, workload, and job satisfaction simultaneously have a significant effect on performance. The t-test results show that work environment has a positive effect on employee performance (tcount 2.297 > ttable 1.99444), workload has a positive effect on employee performance (tcount 2.554 > ttable 1.99444), and job satisfaction has a positive effect on employee performance (tcount 3.011 > ttable 1.99444). The R² test result shows that the Adjusted R Square value is 0.655, meaning that the variables of work environment, workload, and job satisfaction explain 65.5% of employee performance, while the remaining 34.5% is explained by other variables not included in this study. Keywords: Work Environment, Workload, Job Satisfaction, Performance   Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh secara simultan dan parsial pemanfaatan teknologi informasi, kompetensi pegawai dan efektivitas sistem terhadap kinerja. Jumlah sampel sebanyak 50 responden. Teknik analisis data menggunakan regresi linier berganda. Hasil regresi menghasilkan persamaan Y = 3,081 + 0,333X1 + 0,529X2 + 0,218X3. Uji-F menghasilkan nilai Fhitung (30,186) > Ftabel (2,87), artinya pemanfaatan teknologi informasi, kompetensi pegawai dan efektivitas sistem berpengaruh secara simultan terhadap kinerja. Hasil uji-t, secara parsial pemanfaatan teknologi informasi berpengaruh positif terhadap kinerja karena thitung (5,336) > ttabel (2,02619), kompetensi pegawai berpengaruh positif terhadap kinerja karena thitung (6,905) > ttabel (2,02619), efektivitas sistem berpengaruh positif terhadap kinerja karena thitung (3,670) > ttabel (2,02619). Hasil uji-R2, nilai Adjusted R Square yaitu 0,692, artinya variabel bebas yang terdiri dari pemanfaatan teknologi informasi, kompetensi pegawai, dan efektivitas sistem mampu menjelaskan kinerja sebesar 69,2%, sedangkan sisanya 30,8% dijelaskan oleh variabel-variabel lain yang tidak termasuk dalam penelitian ini. Kata Kunci: Pemanfaatan Teknologi Informasi, Kompetensi Pegawai, Efektivitas Sistem, Kinerja
PENGARUH KUALITAS PELAYANAN, CUSTOMER RELATIONSHIP DAN HARGA TARIF LISTRIK TERHADAP KEPUASAN PELANGGAN PADA PT PLN (PERSERO) UP3 PEMATANG SIANTAR ULP KISARAN Gita Natama Hasibuan; Aris Siregar
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6337

Abstract

Abstract: This study aims to analyze the effect of Service Quality, Customer Relationship, and Electricity Tariff Prices on Customer Satisfaction at PT PLN (Persero) UP3 Pematang Siantar ULP Kisaran. The data used are primary data. This research employed a quantitative method with a descriptive approach. The population in this study consisted of all customers of PT PLN (Persero) ULP Kisaran, with the exact number unknown. The sample consisted of 96 respondents selected using purposive sampling technique. Data collection techniques were carried out through questionnaires, interviews, and documentation. The analysis technique used was multiple linear regression analysis with the assistance of SPSS version 26. The results showed that simultaneously, Service Quality, Customer Relationship, and Electricity Tariff Prices have a positive and significant effect on Customer Satisfaction with an Fcount value of 53.317 > Ftable 2.70 and a significance value of 0.000 < 0.05. Partially, Service Quality has a positive and significant effect on Customer Satisfaction with a tcount value of 2.207 > ttable 1.98580 and a significance value of 0.030 < 0.05. Customer Relationship also has a positive and significant effect with a tcount value of 2.386 > ttable 1.98580 and a significance value of 0.019 < 0.05. Electricity Tariff Prices have a positive and significant effect on Customer Satisfaction with a tcount value of 2.197 > ttable 1.98580 and a significance value of 0.031 < 0.05. The coefficient of determination (R²) value is 0.623, which means that Service Quality, Customer Relationship, and Electricity Tariff Prices can explain 62.3% of the variation in Customer Satisfaction, while the remaining 37.7% is influenced by other variables outside the research model. Keywords: Service Quality, Customer Relationship, Electricity Tariff Prices, Customer Satisfaction   Abstrak: Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh kualitas pelayanan, customer relationship, dan harga tarif listrik terhadap kepuasan pelanggan pada PT PLN (Persero) UP3 Pematang Siantar ULP Kisaran. Metode penelitian yang digunakan adalah metode kuantitatif dengan pendekatan deskriptif. Populasi dalam penelitian ini adalah seluruh pelanggan PT PLN (Persero) ULP Kisaran yang jumlahnya tidak diketahui secara pasti. Teknik pengambilan sampel menggunakan purposive sampling dengan jumlah sampel sebanyak 96 responden. Teknik pengumpulan data dilakukan melalui kuesioner, wawancara, dan dokumentasi. Metode analisis data yang digunakan adalah analisis regresi linear berganda dengan bantuan program SPSS versi 26. Hasil penelitian menunjukkan bahwa secara simultan kualitas pelayanan, customer relationship, dan harga tarif listrik berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai Fhitung sebesar 53,317 > Ftabel 2,70 dan nilai signifikansi 0,000 < 0,05. Secara parsial kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai thitung sebesar 2,207 > ttabel 1,98580 dan nilai signifikansi 0,030 < 0,05. Customer relationship berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai thitung sebesar 2,386 > ttabel 1,98580 dan nilai signifikansi 0,019 < 0,05. Harga tarif listrik berpengaruh positif dan signifikan terhadap kepuasan pelanggan dengan nilai thitung sebesar 2,197 > ttabel 1,98580 dan nilai signifikansi 0,031 < 0,05. Hasil koefisien determinasi (R²) diperoleh sebesar 0,623 yang berarti bahwa kualitas pelayanan, customer relationship, dan harga tarif listrik mampu menjelaskan kepuasan pelanggan sebesar 62,3%, sedangkan sisanya sebesar 37,7% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini. Kata Kunci: Kualitas Pelayanan, Customer Relationship, Harga Tarif Listrik, Kepuasan Pelanggan

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