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INDONESIA
JOURNAL OF APPLIED BUSINESS ADMINISTRATION
Published by Politeknik Negeri Batam
ISSN : -     EISSN : 25489909     DOI : -
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Applied Business Administration (JABA) is a journal published by Study Program of Applied Business Administration, Politeknik Negeri Batam. The journal is predominantly devoted to applied business administration with special focus on industries problem solving. JABA publish quality articles based on empirical research, theoretical and practical articles. The JABA is issued 2 times a year in electronic form. The electronic pdf version is accessible on the internet free of charge. We encourage all interested contributors to submit their work for consideration.
Arjuna Subject : -
Articles 272 Documents
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Investment Decisions in Business Strategy: The Role of Leverage, Sales Growth, Liquidity, Profitability, and Cash Flow Ridzal, Nining Asniar; Amiruddin, Amiruddin; Syarifuddin, Syarifuddin; Darmawati, Darmawati; HS, Rahmawati
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.7896

Abstract

The purpose of this study is to ascertain how investment decisions in technology businesses listed on the Indonesia Stock Exchange are influenced by factors such as leverage, cash flow, profitability, sales growth, and liquidity. By gathering annual reports and financial report data, this study was carried out on technology companies listed on the Indonesia Stock Exchange (BEI). The population of this research is 44 technology sector companies listed on the IDX. The sample was determined using the Purposive Sampling method using criteria. There are six companies that meet the criteria, and this research was conducted for five years, so there is a total of 30 data in this research. The type of data used is quantitative data in the form of financial reports and annual reports of technology sector companies listed on the IDX for the 2018-2022 period, which is secondary data from this research. The data analysis method used in this research is a quantitative descriptive analysis method with Multiple Linear Regression analysis using the SPSS ( Statistical Package for the Social Sciences) statistical tool. The findings of this research are that leverage influences investment decisions . The sales growth variable has a positive effect on investment decisions . The liquidity variable has a positive effect on investment decisions with value significant of 0.041 . Meanwhile, the profitability and cash flow variables partially have no effect on investment decisions, with significance values of 0.112 and 0.113 respectively .
The Influence of Features, Convenience, and Security on Customer Satisfaction in Bank Sumut Syariah Digital Banking Services Simpang Kayu Besar Effendi, Lutfiah; Sugianto, Sugianto; Anggraini, Tuti
Journal of Applied Business Administration Vol 8 No 1 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i1.8097

Abstract

The development of information technology has changed the landscape of the banking industry by introducing digital services that facilitate services that are easier, faster and more efficient. Customer satisfaction, which is the main priority for banking, encourages improvements in existing banking services, especially digital services. This study aims to examine the influence of features, convenience, and security of digital banking services on customer satisfaction. The research employs purposive sampling, with the population being customers at Bank Sumut Syariah Simpang Kayu Besar, and the sample size is 85 individuals. Findings from the study indicate that features, convenience, and security partially have a significant positive effect on customer satisfaction. Simultaneous testing demonstrates that features, convenience, and security significantly positively influence customer satisfaction.
Determinants of Partner Work Productivity at The Central Statistics Agency of Labuhanbatu District Hansyah, Praida; Siregar, Firman Martua
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8189

Abstract

Organizations that pay attention to work productivity are organizations that in human resources have succeeded in making good use of all the capabilities of their human resources effectively and efficiently. The purpose of this study is to prove the effect of Recruitment and Selection and Human Resources Quality on Work Productivity of increasingly dynamic organizations. The number of samples is 100 samples. The data collection technique was carried out by providing a list of questions or questionnaires online google form with sampling techniques that qualified this research was purposive sampling with SmartPLS data analysis. The results of the research hypothesis test that Recruitment and Selection do not affect Work Productivity both positively and significantly. Other test results of HR Quality variables have a decent significance on Work Productivity. Finally, this study succeeded in providing information that between Recruitment and Selection with HR Quality has a very strong correlation
Evaluating the Impact of Customer Service Quality on Customer Satisfaction at XYZ Company Syafrina, Mia; Siregar, Purnama Ramadhani
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8361

Abstract

This study examines the impact of service quality on customer satisfaction at XYZ Company, with a specific focus on the role of customer service. Using quantitative methods, the study sampled 100 respondents. The research involved testing the validity and reliability of questionnaire instruments, and data analysis included multiple linear regression, t-tests, and F-tests. The findings reveal that, overall, service quality significantly affects customer satisfaction. Specifically, reliability, responsiveness, assurance, and tangibles have a significant impact, while empathy does not. This research contributes valuable insights for developing marketing and service management strategies to enhance customer satisfaction and offers data-driven guidance for gaining a competitive edge.
An Evaluation of Determinants Influencing Employee Adherence to Personal Protective Equipment (PPE) Usage in Mitigating Occupational Accident Risks within a Manufacturing Firm in Batam Mulyana, Andi Erna; Sinaga, Ledy Bagindayana
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8367

Abstract

This study aims to examine the factors influencing employee adherence to the use of Personal Protective Equipment (PPE) within a private manufacturing company in Batam. The study population consists of all production department employees at the company, totaling 87 respondents. A quantitative research design was employed, utilizing a cross-sectional approach and correlation analysis. The relationship between independent variables"”age, tenure, knowledge, availability of PPE, and HSE supervision"”and the dependent variable of PPE compliance was assessed using the chi-square test in SPSS 24. The findings indicate that age, tenure, PPE availability, and HSE supervision do not significantly influence or correlate with employee PPE compliance. In contrast, the knowledge variable demonstrates a significant influence on PPE compliance among employees.
Pricing Strategy of Sudut Pajak Website Service at Politeknik Negeri Batam Anggraini, Ria; Arniati, Arniati; Rahmawati, Diah Putri
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8378

Abstract

This research aims to explore the pricing strategies for tax services offered on the Sudut Pajak website at Politeknik Negeri Batam. The study combines the aspects of the SBIFT model"”Scope, Base, Influence, Formula, and Temporal Right"”along with qualitative research methods and website content analysis to assess the way service providers organize their pricing. The results show that tax service providers largely employ packaged services as a means of luring customers, and that cost-based pricing functions as a fundamental instrument for making decisions. The report also notes the application of per-unit pricing based on service volume, open pricelists for efficient pricing communication, and subscription models for defining client usage windows and improving revenue stability. These insights contribute to the understanding of how tax service providers can implement effective pricing strategies to improve service delivery, foster customer loyalty, and ensure profitability. The study encourages further exploration of pricing models in the context of tax services to refine approaches and enhance service effectiveness.
Improving Employee Performance: An Intervening Model of Organizational Culture on the Influence of Servant Leadership and Employee Engagement Hafid, Haeruddin; Rahmat, Aswar; Edy, Sri Amalia
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8390

Abstract

This study investigates the enhancement of employee performance by utilizing an intervening model of organizational culture to examine the effects of servant leadership and employee engagement. Data were collected using a questionnaire from a sample of 41 respondents. Structural equation modeling (SEM) with the partial least squares (PLS) method was employed for data analysis. The analysis included testing both the measurement model (Outer Model) and the structural model (Inner Model). The aim was to assess whether employee performance can be improved through the impact of servant leadership and employee engagement, mediated by organizational culture. The results reveal that servant leadership and employee engagement have a positive and significant effect on organizational culture. Additionally, organizational culture positively and significantly affects employee performance. Servant leadership and employee engagement also directly influence employee performance. Furthermore, servant leadership and employee engagement exert an indirect effect on employee performance through organizational culture.
The Influence Of Customer Experience And Product Quality On Customer Satisfaction Through Buying Decisions For Eiger Outdoor Gear Products In Pekanbaru City Asrilsyak, Sharnuke
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8406

Abstract

This study was conducted with the aim of knowing the effect of Customer Experience and Product Quality on Customer Satisfaction through Buying Decisions in the Pekanbaru city community. The population in this study were the people of Pekanbaru city who had shopped at Eierg products in Pekanbaru City. Sampling in this study was carried out using the purposive sampling technique, so the number of samples in this study was 135 respondents. The data analysis method of this study uses the Structural Equation Modeling - Partial Least Square (SEM-PLS) analysis method with SmartPLS software version 4.1.0.2. The results showed a positive and significant influence between customer experience and Buying Decisions. There is a positive and significant influence between Product Quality and Buying Decisions. There is a positive and significant influence between Buying Decisions and Customer Satisfaction. There is a positive and significant influence between customer experience and Customer Satisfaction through Buying Decisions. There is a positive and significant influence of social media marketing on consumer satisfaction through Buying Decisions.
Improving Port Performance and Modeling Its Impact Using BPM and BPMN Simulation: A Case Study of Batu Ampar Port Olifia, Jessica
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8420

Abstract

This research discusses the cargo terminal at Batu Ampar Batam port. The root cause of the low performance is that the flow of data and information, both internal and external, has not been well systemed. This research helps improve the cargo terminal business processes, especially those related to its dwelling time performance. Business process improvement is carried out by combining BPM methods in the form of streamlining and benchmarking processes and referring to regulations related to the implementation of Inaportnet at ports. In addition, the results of the improvement were also tested for their impact with the simulation method using the BPMN simulation tool, Visual Paradigm. The results of this study indicate that improving business processes with streamlining and benchmarking methods that refer to the application of Inaportnet, can reduce the dwelling time performance of the Batu Ampar Batam port cargo terminal.
The Influence of Job Satisfaction on Work Motivation of Workers in Coal Mining Companies Siregar, Indri; Hizkal, Muhammad; Pradana, Risyad Kharisma; Ichsan, Mohammad
Journal of Applied Business Administration Vol 8 No 2 (2024): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v8i2.8437

Abstract

This research examines the impact of job satisfaction on employee motivation in coal mining companies. Satisfied employees tend to be more motivated, which in turn can improve company performance. Factors such as recognition for performance, career development, and intrinsic satisfaction with work play an important role in employee motivation. This research aims to provide insight into the relationship between work motivation, employee satisfaction, and operational performance in the mining industry. This research investigates factors that influence employee engagement at work, including career development, pay and benefits, social needs, and work motivation. Using a quantitative approach and survey methods, this research hypothesizes that job satisfaction influences work motivation. By utilizing survey methods with questionnaires and interviews, quantitative data was collected from field workers in the mining sector. Statistical methods are used to analyze data and test the influence between research variables. References include theories of motivation and job satisfaction, as well as related research in the mining industry. This research utilizes a quantitative approach and survey method by distributing questionnaires to 83 field workers at PT AI. The research hypothesizes that job satisfaction influences work motivation. This study employs validity tests, reliability tests, simple linear regression analysis, correlation coefficient, coefficient of determination, and t-tests. The results of this study indicate that there is a significant influence of job satisfaction on work motivation among mining workers at PT AI.

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