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<![CDATA[THE EFFECTS OF COORDINATION ON PUBLIC SERVICE QUALITY AT THE OFFICE OF ARCHIVES AND LIBRARY OF SUMEDANG REGENCY ]]>
<![CDATA[Irma Hermayanty]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 3 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i3.4015
<![CDATA[This study aims to determine the effects of Coordination on the Public Service Quality at the Office of Archives and Library of Sumedang Regency and to determine the relationship between Coordination and Public Services Quality at the Office of Archives and Library of Sumedang Regency. The method used in this study is a quantitative research method to test the predetermined hypothesis. In this study, researchers used inferential descriptive data analysis techniques to describe the collected data as it is by making general conclusions. The sampling technique used in this study is a saturated sampling technique with a population of 70 people to obtain a sample size of 70 respondents.Based on the results of the study, it can be illustrated that the coordination at the Office of Archives and Library of Sumedang Regency is sufficient, reaching 67.80%, and the Public Service Quality at the Office of Archives and Library of Sumedang Regency reaches 65.70%, and this figure is categorized as sufficient. The correlation between coordination and public service quality at the Office of Archives and Library of Sumedang Regency with a correlation coefficient of 0.52 is in the medium category. Meanwhile, the effect of coordination public service quality at the Office of Archives and Library of Sumedang Regency reached 27%, while the remaining 73% was affected by unexamined factors called the epsilon factor.]]>
<![CDATA[PARENTS ASSISTANCE PROGRAM FOR THE DEVELOPMENT OF CHILD CREATIVITY LEARNING FROM HOME USING USED GOODS THROUGH THE GOOGLE MEET APPLICATION ]]>
<![CDATA[Maria Assumpta Juniarti Harry Susanti]]>;
<![CDATA[Annisa Us Sholihah]]>;
<![CDATA[Wahyuni Wahyuni]]>;
<![CDATA[Nurwiddayu Asra]]>;
<![CDATA[Ajeng Priendarningtyas]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 3 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i3.3983
<![CDATA[This study aims to reveal the actual situation about; (1) The effectiveness of parents in developing children's learning from home, (2) What kind of guidance is given to parents of students to increase the effectiveness of developing children's creativity learning from home. The research method used is descriptive method with a qualitative approach. The number of respondents used as the unit of analysis is as many as 10 respondents, namely parents of students in PAUD and TK Hobi Hobi. The results showed that; (1) At present, parents of students do not understand how the phase of child development is in assisting children to learn from home, then, some parents are overprotective so that the development of children's independence does not develop optimally. (2) The guidance provided is parenting, and fostering children's independence.]]>
<![CDATA[CONFLICT RESOLUTION COUNSELING FOR A PEACEFUL FAMILY ]]>
<![CDATA[Muhamad Subkhan]]>;
<![CDATA[Bunyamin Maftuf]]>;
<![CDATA[Elly Malihah]]>;
<![CDATA[Sri Rumiati]]>;
<![CDATA[Pat Kurniati]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 2 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i2.3891
<![CDATA[Humans are identical with a difference, because Allah Azza Wajalla created humans in different conditions. In fact, this difference has become a decree of Allah (Sunnatullah). On the other hand, humans are also given the nature of having a feeling of attraction to other types, especially when they hit puberty or adolescence. The feeling of attraction is the beginning of the feeling of belonging or the feeling of love. So for those who have reached a mature or mature age, they will focus their love on the desire to build a family or a household. Conflict in a household is a reality that cannot be avoided. Conflict can have a positive or negative impact. So managing conflict requires maturity to think. However, not all families are able to resolve their conflicts, therefore counseling is needed in resolving a conflict in the family, so that a peaceful family can be created or we are left with a sakinah mawadah warohmah family.]]>
<![CDATA[INCREASING COMMITMENT TO ORGANIZATION THROUGH ORGANIZATIONAL JUSTICE AND GROUP COHESIVENESS (Study Using Correlation Approach and SITOREM Analysis on Private Junior High School Teachers in Tanah Sareal District, Bogor City) ]]>
<![CDATA[Yuyun Elizabeth Patras]]>;
<![CDATA[Hendarman Hendarman]]>;
<![CDATA[Uut Kuswendi]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 3 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i3.4025
<![CDATA[Commitment to organization is determined by the extent to which organizational justice and group cohesiveness emerges and manifests within the organization. In the context of school, this is a challenge that must be used as a principle in the development and performance change for each element in school. The purpose of this study is to seek efforts to increase commitment to the organization through an assessment of the strength of the relationship between commitment to organization owned by teachers and organizational justice and group cohesiveness. This study was conducted with a quantitative approach using correlation analysis and SITOREM analysis. The research was conducted in 16 private junior high schools in Tanah Sareal district, Bogor City. The research population was 171 teachers, the research sample was 120 permanent teachers’ foundation the so-called Gru Tetap Yayasan (GTY). The results of this study are: 1) there is a very significant positive relationship between organizational justice and commitment to organization; 2) there is a very significant positive relationship between group cohesiveness and commitment to organization; 3) there is a very significant positive relationship between organizational justice and group cohesiveness together with commitment to organization. Efforts that need to be improved to increase commitment to the organization are: 1) honesty, 2) feasibility in obtaining resources, 3) propriety, 4) justification, 5) explanation, 6) process control, 7) intensity of members to be together and 9) loyalty towards school.]]>
<![CDATA[CRM ASSESSMENT FOR PREPARING THE AIR TRANSPORTATION BUSINESS FOR A POST-PANDEMIC FUTURE ]]>
<![CDATA[Irfan Rafie]]>;
<![CDATA[Filda Rahmiati]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 2 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i2.3709
<![CDATA[This paper examined the impact of customer relationship management (CRM) elements on customer satisfaction and loyalty. CRM is an airline strategy for individualizing its service, creating better communication channels with customers, and ensuring customer satisfaction on loyalty. Four essential elements of CRM measured in this study: service quality, price fairness, perceived safety, and social media marketing. The study employed a quantitative approach and base on 178 respondents. Partial Least Square – Structural Equation Model (PLS-SEM) is used to examine the variables’ relationship. The finding shows that the respondent’s response is significantly related and contributes to customer satisfaction and loyalty expect for price fairness. By giving more discounts or promotions creates attention to the customer.]]>
<![CDATA[DIGITAL CAPITAL AS INFORMAL SOCIAL PROTECTION IN THE PANDEMIC COVID-19’S ERA (CASE STUDY OF THE WAYANG KULIT ASSOCIATION IN YOGYAKARTA) ]]>
<![CDATA[Chindy Respa]]>;
<![CDATA[Johanna Debora Imelda]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 3 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i3.3994
<![CDATA[This article explains digital capital in the wayang kulit (Javanese traditional shadow puppet) association in Yogyakarta during the Covid-19 pandemic era and how its digital capital can protect and serve as informal social protection for the wayang kulit artists association in Yogyakarta in the difficult time. Following the case study method is to investigate WL (Ki SN) association, the group of wayang kulit GP (Ki CB) and SK (Ki GS). The three associations were chosen because they can survive in the middle of the pandemic by holding wayang kulit performances virtually using existing social capital and digital capital. Based on the research results show during the Covid-19 pandemic, digital capital is more effective in providing social protection for group or associations of wayang kulit in Yogyakarta than the traditional social capital scene. The higher the digital capital has seen from the virtual social network (subscriber and viewer or virtual audience), norms of reciprocity, and trust existing with external parties to increase the virtual shows, therefore it can meet the economic needs and welfare of every member in the group and association for facing the pandemic. This research offers a new alternative framework related to digital capital as a informal social protection form. Meanwhile, the practical result is as references for wayang kulit artists to survive in the uncertainty of pandemic and adapt to the challenges of technological digitalization. In addition, it can suggest for the government in formulating rules and an effective model of social protection policy for wayang kulit performances, shadow puppet artists, and in general other artist who rely on art performance as their livelihoods. ]]>
<![CDATA[MEDIATING ROLE OF JOB SATISFACTION IN RELATIONSHIP BETWEEN RETENTION, COMMITMENT, COMPETENCE IN IMPROVING PERFORMANCE ]]>
<![CDATA[Reva Ragam Santika]]>;
<![CDATA[Liswandi Liswandi]]>;
<![CDATA[Zainur Hidayah]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 2 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i2.3912
<![CDATA[This Study aims to investigate the effect of retention, commitment competence on lecturer performance through job satisfaction as moderating variable. Furthermore, The design of this research was survey research with a web-based cross-sectional data type. The research focuses on lecturers at one of the private university in Jakarta and the 136 sample was taken using the purposive sampling method. Data processing and hypothesis testing using the Multivariate Structural Equation Model (SEM) technique. The Research indicates that retention and competence have a positive but not significant influence on job satisfaction, while commitment has a significant positive influence on job satisfaction and competence has a significant positive influence on performance. In particular, the moderating influence of job satisfaction does not have a significant influence on the relationship between retention, commitment, and competence on lecturer performance The Conclusion of this study that retention, competence have positive effect but not significant on job satisfaction, competence has positive significant on Lecturer Performance and lecturer commitment has positive significant on job satisfaction but doesn’t have significant effect to Lecturer performance]]>
<![CDATA[ALTERNATIVE MARKETING STRATEGIES OF TRADITIONAL DRUG IN FACING THE NEW NORMAL ERA AS THE IMPACT OF COVID 19 ]]>
<![CDATA[Evi Yulia]]>;
<![CDATA[Lilik Nurcholidah]]>;
<![CDATA[Kurnia Riska Sari]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 3 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i3.4053
<![CDATA[The purpose of this research is to find out alternative marketing strategies for traditional medicine in the face of the new normal era as the impact of the second covid 19 to find out the best alternative strategy that can be used for traditional medicine in facing the new normal era as the impact of covid 19. This type of research is qualitative with tools The analysis used is a SWOT analysis. The results of the study indicate that an alternative strategy that can be used is the SO Strategy, one of which is by conducting or increasing the marketing of herbal medicines by expanding the media. ST strategy, one of the strategies is to open outlets or branches elsewhere to avoid long queues due to the narrow business location. The WO strategy, one of the strategies is to make unique packaging to attract consumers, to provide delivery facilities. WT strategy. there needs to be training for employees so that they can make quality instant products such as instant turmeric herbs, instant ginger, instant temulawak and other herbs. The best alternative strategy is to make instant ready-to-eat traditional medicines with different variants, provide delivery facilities, make unique and attractive packaging so that consumers are more interested in traditional medicinal products. Finally, providing training to employees to be able to make quality instant products.]]>
<![CDATA[DIFFERENTIAL DIAGNOSIS OF DIGITAL CULTURE IN STARTUP VS NON-STARTUP COMPANIES IN INDONESIA TO DRIVE EMPLOYEE ENGAGEMENT AND DIGITAL MATURITY ]]>
<![CDATA[Iman Permana]]>;
<![CDATA[Elvia Afkar]]>;
<![CDATA[Helena Augusta]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 2 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i2.3753
<![CDATA[Digital transformation is not an easy task to do and many argues that digital culture is one of the many factors contributing to its success. Culture could lead the transformation by collaborating the whole organization towards its mutual vision and therefore could influence the employee engagement. Objective: This study assesses digital culture’s role in driving employee engagement and digital maturity when transformation intervention implemented in the organization, specifically in the start-up and non start-ups company in Indonesia. This exploration is intended for managers and leaders to understand the digital culture differences in both group of companies and to determine which opportunities they may need to improve and strengthen the company’s employee engagement and digital maturity. Methodology: The combination of Capgemini’s digital culture model, Gallup Q12’s employee engagement model and Gill VanBoskirk’s digital maturity model are used in measuring the start-ups and non start-ups. Result: The digital culture score in the start-ups company was higher than in the non start-ups, consistently in all dimensions, with corresponding higher employee engagement as well as digital maturity. Conclusion: This study suggest that the start-ups have a more developed digital culture than the non start-ups. Further research is suggested to find out which dimension of digital culture that would cause a corresponding higher employee engagement and digital maturity. It would be beneficial if the similar study is carried out in a different country so that the comparison of the start-ups culture could be analysed and learned.]]>
<![CDATA[COMPARATIVE CONSUMER PERCEPTIONS TO PURCHASE DECISIONS OF DRINKING WATER IN PACKED BRAND LE MINERAL AND AQUA IN TIKUNG, LAMONGAN REGENCY ]]>
<![CDATA[Lilik Nurcholidah]]>;
<![CDATA[Moh. Muklis Sulaeman]]>
<![CDATA[ JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 5, No 3 (2021): Journal of Humanities and Social Studies ]]>
Publisher : <![CDATA[UNIVERSITAS PAKUAN ]]>
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DOI: 10.33751/jhss.v5i3.4017
<![CDATA[By knowing consumer perceptions, companies can prepare new strategies and make comparisons by obtaining a lot of information from consumers. Companies can find out many things from consumer perceptions, one of which is knowing the advantages of competing products, the shortcomings of their own products. So that the company more quickly anticipates its shortcomings and makes improvements. The purposes of this study are (1) to determine the comparison of consumer perceptions of the decision to purchase bottled drinking water with the brand Le mineral and Aqua in the Tikung sub-district, Lamongan Regency (2) To determine the most dominant consumer purchased between drinking water in the brand Le mineral and Aqua. on purchasing decisions in the Tikung sub-district, Lamongan Regency. In this study, there were 1,105 consumers who consumed bottled drinking water with the brand Le mineral and Aqua at the UD Barokah store, Tikung sub-district, Lamongan Regency. The sample in this study were 100 respondents. Sampling in this study were people or consumers who had bought bottled drinking water with the brand Le mineral and Aqua at the UD Barokah Store. Based on a comparative descriptive analysis of consumer perception variables which include price and product quality indicators, there are significant differences in consumer perceptions between Le Minerl Le and Aqua on purchasing decisions in Tikung Lamongan District.]]>
