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Performance
ISSN : -     EISSN : 26158094     DOI : -
Core Subject : Education,
Performance is our bianually peer-reviewed journal, designed to accommodate research articles in the domain of management science. This journal has been published by Faculty of Economics and Business, Universitas Jenderal Soedirman since 2003. We invite articles in all functional area of management, which mainly about (but not limited to) Human Resource, Marketing, Financial, Operational and Strategic Management.
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Articles 449 Documents
FENG SHUI BASED MARKETING: STRATEGI MEMENANGKAN KONSUMEN BERBASIS PEMAHAMAN NILAI-NILAI KEPERCAYAAN TIONGHOA Albert Kurniawan
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 21 No 1 (2015): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Feng shui is an ancient chinese wisdom about “chi” or positive energy. In reality,most of feng shui’s belief could be explained by modern science. In contemporary practice,feng shui incorporates a wide range of concepts considered to affect a person’s lu ck.These include traditional ideas about feng shui’s five elements, site selection, buildingdesign, as well a belief about certain numbers. Focusing on feng shui’s belief, this paperwill intepret how to utilize feng shui in interest of marketing. Combining marketing mixwith feng shui to attract more attention from the consumers.
BAGAIMANA MEMANFAATKAN DAN MENGKOORDINASIKAN BUSINESS NETWORK RESOURCES UNTUK INTERNASIONALISASI PASAR? Bambang Sunarko; Agus Suroso
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 15 No 1 (2012): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Globalization has strong influence on SMEs business and some see this phenomenon as an opportunity to expand. Improved technology and communications have made it easier for firms of all sizes and in various locations to do business with each other. More businesses today including SMEs are pursuit foreign market for the reason of business growth. Palm sugar is the main product of Banyumas Regency and its market coverage ranging from domestic to foreign market. This research is aimed to understand the process of internationalization, how the resources are should be organized to reach foreign market. Research strategy used is case study since its complexity of the phenomena. This case study of SMEs illustrate the process of market internationalization and provides useful insight for both government and SMEs which are intend to enter foreign markets.
PENGUKURAN KINERJA PERUSAHAAN DENGAN BALANCED SCORECARD Abdullah Zailani
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 9 No 2 (2009): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Balance scorecard has a competitive advantage thet building strategic management systems now different with traditional management. Implementation in PDAM Magelang expected increase the quality of services, including in non financial. Therefore, PDAM has to measure its performance not only the financial aspect, but also non financial to reach goal congruence. This research reviews the implementation Balance Scorecard in PDAM Magelang. The analysis method using evaluation in performance measurement at four perspectives-financial perspective, customer perspective, internal business perspective, and innovation and learning perspective. The result shows that financial performance in PDAM Magelang appropriate with financial perpective on BSC. The customer perpective can not meet 80%, hut only 74% suitabel with BSC perspecttve. In internal bussiness perspective suitabel as health standard, have no taste, no smell and no color. The innovution and learning perspective can see on employee satisfaction. But in maintaining, placing and developing employees PDAM Magelang still not sfficient with BSC perspective. PDAM Magelang must develop its employees like give them opportunity to get education and increase the grade. Finally, placing its employess congruence with there skill and education.
ANALISIS HUBUNGAN JANGKA PANJANG DAN JANGKA PENDEK ANTARA NPL, ROE, SIZE DAN LOTA TERHADAP CAPITAL BUFFER Juni Purwanti; Suwaryo Suwaryo; Sudarto Sudarto
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 23 No 1 (2016): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This study aimed to analyze the effect of Non-Performing Loans, Return on Equity, bank size, and Loan to Total Assets of the capital buffer using panel data. The population in this study was State Owned Banks registered in Bank Indonesia for the period 2002 to 2014. In this study all the population used as an object of study and the type of data used in this research was quarterly data. Data were analyzed using cointegration test and Error Correction Model to demonstrate short and long term relationship. The results showed that in the short term, the Non Performing Loan and Return on Equity have a positive influence on equilibrium of capital buffers in goverment bank. Furthermore, the size of bank negatively affect the equilibrium of capital buffers in the short term. Besides the long-term relationship, the Non Performing Loan and Return on Equity also has a positive effect on the equilibrium of capital buffers in state-owned commercial banks. Meanwhile, Loan to Total Assets have a negative effect on the equilibrium of capital buffers in the long term.
PROSES PUBLIC RELATIONS PT. KERETA API INDONESIA (PERSERO) DALAM MEMBANGUN CITRA POSITIF MELALUI MEDIA SOSIAL INSTAGRAM @KERETAAPIKITA Nadia Zulfa Nur Azizah; Ayub Ilfandy Imran
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 26 No 1 (2019): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (722.447 KB) | DOI: 10.20884/1.jp.2019.26.1.1385

Abstract

Dewasa ini muncul banyak akun-akun Instagram perusahaan termasuk perusahaan jasa transportasi di Indonesia sebagai salah satu cara untuk melakukan fungsi public relations, salah satu perusahaan jasa tersebut adalah PT. Kereta Api Indonesia (Persero). Walau menjadi satu-satunya perusahaan perkeretaapian di Indonesia, namun PT. Kereta Api Indonesia (Persero) harus tetap melakukan public relations demi menjaga hubungan dengan masyarakat dan membangun citra positif perusahaan. Salah satu cara yang dilakukan oleh PT. Kereta Api Indonesia (Persero) adalah pengelolaan akun resmi Instagram yaitu @keretaapikita. Maka dari itu, penelitian ini dilatarbelakangi oleh pentingnya perusahaan untuk melakukan public relations guna menjaga hubungan dengan masyarakat serta membangun citra perusahaan. Objek penelitian ini adalah proses public relations akun resmi Instagram @keretaapikita yang unik dan tentu saja berbeda dengan akun-akun Instagram perusahaan jasa transportasi lainnya. Teori dan konsep yang digunakan dalam penelitian ini yaitu konsep public relations, proses public relations, dan citra. Penelitian ini dilaksanakan dengan menggunakan pendekatan kualitatif deskriptif. Hasil penelitian ini menunjukan bahwa unit Public Relations PT. Kereta Api Indonesia (Persero) melakukan semua proses public relations seperti fact finding, planning, communicating, dan evaluating dalam mengelola akun Instagram @keretaapikita dengan mengemas konten yang menarik sehingga dapat membuat citra positif perusahaan di mata masyarakat.
PENGARUH KELENGKAPAN DAN PELAYANAN TERHADAP LOYALITAS DAN RASA PERCAYA SEBAGAI VARIABEL INTERVENING (STUDI PADA DEPO PELITA SOKARAJA BANYUMAS) Antri Yuwono; Suliyanto Suliyanto
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 13 No 1 (2011): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

This research entitled, “The Influence of Products Availability and Service on Loyalty and Trust as intervening Variable". The aim of this research is to test the influence of availability, service to satisfaction, satifaction to trust, and to test trust and satisfaction to loyalty. This research was conducted in Banyumas and the objects were the customers who had visited Depo Pelita more than three times in the last six months. Based on Accidental Sampling Method, 100 customers were selected as research sample, because the exact numbers of Depo Pelita customers were not available. The method of analysis used SEM (Structural Equation Modeling) by AMOS version 4.0. The result of this research showed that availability was influential to satisfaction but service was not influential to satisfaction. Then, satisfaction was influential to trust. Eventually, satisfaction created loyalty but trust not created loyalty.
ANALISIS EFISIENSI USAHA PERAJIN CAPING DI DESA BANJARSARI KECAMATAN AJIBARANG KABUPATEN BANYUMAS Untung Kumorohadi; Eling Purwanto Jati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 4 No 1 (2006): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

The aims of this research are first, to know degree of business efficiency level of Traditional Hat (Caping) Crafters at Banjarsari Village Ajibarang District Banyumas Regency. Second, to know the income proportion of Traditional Hat (Caping) Crafters at Banjarsari Village Ajibarang District Banyumas Regency is less than fifty percent than the total family income. The tools analysis proposed in this research for knowing the degree of business efficiency level of Traditional Hat (Caping) Crafters is benefit cost ratio analysis (B/C ratio), whereas for knoing the income proportion of Traditional Hat (Caping) Crafters at Banjarsari toward the total family income is used comparison method (percentage). The results of this research at Traditional Hat (Caping) are first, the average of business efficiency level is efficient and the level of efficiency is 1,45. Then, the income proportion of Traditional Hat (Caping) Crafters at Banjarsari Village Ajibarang District Banyumas Regency is 38,33 percent. It means that 61,66 percent income of Traditional Hat (Caping) Crafters comes from the other businesses. Based on the findings, it can be suggested that Traditional Hat (Caping) Crafters at Banjarsari Village Ajibarang District Banyumas Regency should be kept maintaining and even improved by giving guidance, training and education to Traditional Hat (Caping) Crafters. The government should help the income of Traditional Hat (Caping) Crafters at Banjarsari Village Ajibarang District Banyumas Regency by establishing a crafters cooperative. As a result, the crafter cooperative can manage the crafters income, and finally the income proportion of Traditional Hat (Caping) Crafters at Banjarsari Village Ajibarang District Banyumas Regency will increase as well.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI UNDERPRICING PADA PENAWARAN UMUM PERDANA (STUDI KASUS PADA PERUSAHAAN KEUANGAN YANG GO PUBLIK DI BURSA EFEK JAKARTA TAHUN 2000-2006) Sri Retno Handayani; Intan Shaferi
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 14 No 2 (2011): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Initial Public Offering (IPO) is activity company in order to public offer of primary share sale. These shares enthused investor because can give initial return. This return indication the happening of share underpricing at primary market when coming on secondary market. Underpricing is conditions which show that stocks price at primary market was to low than secondary market. Intention of this research is to analyse influence variabel-variabel which have an impact to underpricing at financial sector in Jakarta stock exchange during 2000-2006. the factor were Debt to Equity Rasio, Return On Assets, Earning per Share, Company Age, Company Size, Procentaqe of Public offering.There were 28 issuer in financial sector used in study. Analysis was done by using multiple regression. The objective of this research to test the impact of variabel such as Debt to Equity Rato, Return On Assets, Earning per Share, Company Age, Company Size, Percentage of Public offering to underpricing. Result of parsial regression analysis for financial sector indicate that only Earning per Share having a significant effect to underpricing. While by simultan obtained result of Debt to Equity Rasio ,Return On Assets, Earning per Share, Company Age, Company Size, Prosentase of Public offering.that variabel of have no significant effect to underpricing.
ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN PUBLIK DI KANTOR PELAYANAN PAJAK PRATAMA PURWOKERTO Yusyida Munsa Idah; Didit Suhartono
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 23 No 2 (2016): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

The purpose of this study was to analyze the queuing system to provide optimum service to the community in Kantor Pelayananan Pajak Pratama Purwokerto. Data collection techniques to collect raw data obtained from direct observations of variables queuing system on the service tax at Kantor Pelayanan Pajak Pratama Purwokerto by measuring the speed of arrival of the taxpayer as well as the long service he received at each service. The variables used in this study is the dependent variable (dependent variable) is the queue, and the independent variable (independent variable) is the arrival rate taxpayer (λ), service level (μ), the optimal amount of services.The first step is to book study method is to collect, observe, analyze relevant theories. The second step is making direct observation by measuring the speed of arrival and departure of the taxpayer as well as the long pelayananan received at each service . The third step analyzing the arrival of the taxpayer in each service processed with frequency intervals of 10 minutes to find the number of arrivals and keberangktan the unity of time ( λ ) After doing the research results that the average waiting time taxpayer in the system and in the queue already meet specified target is 5 to 10 minutes .
Analisis penggunaan Computer Physician Order Entry (CPOE) terhadap mutu pelayanan dan kepuasan pelanggan di instalasi farmasi Rumah Sakit Margono Soekarjo Purwokerto Nurul Istiqomah Tri Astuti; Suliyanto Suliyanto; Nendyah Roestijawati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 25 No 2 (2018): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

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Abstract

Tujuan penelitian ini adalah untuk menganalisis penggunaan Computer Physician Order Entry (CPOE) terhadap mutu pelayanan dan kepuasan pelanggan di Instalasi Farmasi RS Margono Soekarjo Purwokerto. Jenis penelitian ini menggunakan survei dengan kuisioner yang diberikan kepada pasien rawat jalan RS Margono Soekarjo Purwokerto. Metode pengambilan sampel menggunakan non-probability consecutive sampling, yaitu sampel diambil dari responden yang memenuhi kriteria pemilihan sampel hingga jumlah subjek terpenuhi yaitu 110 responden. Validitas data menggunakan korelasi product moment. Teknik analisis data menggunakan path analysis dengan dibantu software SPSS 20. Hasil analisis data penelitian ini didapatkan hasil bahwa penggunaan Computer Physician Order Entry (CPOE) tidak berpengaruh terhadap waktu tunggu antrian pengambilan obat, kesalahan pemberian obat, dan komunikasi apoteker pasien. Penggunaan Computer Physician Order Entry (CPOE), waktu tunggu antrian pengambilan obat, komunikasi apoteker, dan mutu pelayanan berpengaruh terhadap kepuasan pelanggan dengan arah positif. Kesalahan pemberian obat tidak berpengaruh terhadap kepuasan pelanggan. Berdasarkan hasil tersebut, dapat disimpulkan bahwa penggunaan Computer Physician Order Entry (CPOE) tidak berpengaruh terhadap mutu pelayanan di Instalasi Farmasi RS Margono Soekarjo Purwokerto, namun berpengaruh terhadap kepuasan pelanggan di Instalasi Farmasi S Margono Soekarjo Purwokerto.

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