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Performance
Published by Universitas Jenderal Soedirman
ISSN : -     EISSN : 26158094     DOI : -
Core Subject : Education,
Education
Performance is our bianually peer-reviewed journal, designed to accommodate research articles in the domain of management science. This journal has been published by Faculty of Economics and Business, Universitas Jenderal Soedirman since 2003. We invite articles in all functional area of management, which mainly about (but not limited to) Human Resource, Marketing, Financial, Operational and Strategic Management.
Arjuna Subject : -
Articles 449 Documents
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Analysis the Effect of Web Quality and Fulfillment on Satisfaction and Its Impact on Repurchase Intention Rizky Fauzan; Damianus Ute
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 1 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.01.3763

Abstract

The purpose of this study was to analyze the effect of web quality, fulfillment, and satisfaction and its impact on repurchase intention of e-commerce customers. This type of research used survey methods, the population in this study were all Tokopedia consumers in Pontianak city-Indonesia. The sample in this study used 100 respondents using purposive sampling technique and the data analysis carried out with path analysis. Results of the first substructure was fulfillment and web quality had positive effect to satisfaction. The second substructure was the fulfillment did not effect the repurchase intention while the web quality and satisfaction variables had positive effect on repurchase intention. Satisfaction mediated the effect of fullfillment and web quality on repurchase intention.
Pengaruh Identitas Visual, Reputasi Akademik dan Kualitas Pelayanan terhadap Tingkat Kepuasan Mahasiswa Unsoed Alisa Tri Nawarini; Ekaningtyas Widyastuti; Sulistyandari Sulistyandari
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 27 No 2 (2020): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2020.27.2.2767

Abstract

This research has the aims to analyze the effect of visual identity ,academic reputation and service quality on student satisfaction at Unsoed. This research is descriptive research with survey method by using questionnaire to collect the data. Research results show that visual identity, academic reputation and service quality has positive effects on student satisfaction. Based on research result, FEB should increase the way to maintaining their visual identity ,increasing their academic reputation and enhancing service quality to maintaining student satisfaction.
Ownership Structure on Companies Financial Leverage Decision: Evidence from Indonesia Mohammad Fathon Pramuka; Toshihiko Sasaki
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.02.5184

Abstract

The ownership structure in a firm is considered as crucial instrument for alleviating agency problems (Sun, Ding, Guo, and Li, 2017). The wider the ownership, the longer decision might be taken. The purposes of this study are to analyze the effect of ownership structure, namely managerial ownership and institutional ownership, stock market liquidity, and profitability on financial leverage. This research was conducted for 4 years from the period of 2014 to 2018. This study used 14 companies as samples. Based on the results of research and data analysis it is shown that: (1) Managerial Share Ownership has a negative effect on financial leverage, (2) Profitability (MSO) has a negative effect on financial leverage, (3) Share Turnover (MSO) has no effect on financial leverage, (4) IO has a negative effect on financial leverage, (5) Profitability (IO) has a positive effect on financial leverage, (6) Share Turnover (IO) has no effect on financial leverage. The implications of the results above are as follows: theoretically, this research provides insight into the implementation of agency theory in funding decisions. Because this research was carried out in manufacturing companies listed in LQ45, highlight the generalization of theories in all contexts, especially in developing countries such as Indonesia. At a practical level, this result can be used by investors, fund managers as a reference in making funding decisions, whether to prioritize internal or external funding.
Benarkah Guru Mengalami Kelelahan Emosional? (Studi Dampak Penerapan Lima Hari Sekolah) Muhammad Reza Aldian; Achmad Sudjadi; Dwita Darmawati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.02.2034

Abstract

This research is a survey of state junior high school teachers in the city of Purwokerto. The aim is to find out whether there is emotional exhaustion of teachers due to the application of the 5-day school policy, as well as its impact on job satisfaction and affective commitment. Data were obtained from 94 respondents who were determined using the purposive sampling method. Analysis using descriptive statistics shows that (1) there was no emotional exhaustion on the teacher due to the application of 5 school days. In addition, the regression analysis shows that (2) emotional fatigue does not negatively affect affective commitment, (3) emotional fatigue does not have a negative effect on job satisfaction, (4) job satisfaction has a positive effect on affective commitment, and (5) job satisfaction does not mediate the relationship between emotional exhaustion and affective commitment. Some implications are given based on the results of the study
Cyberloafing, Baik atau Buruk?: Exploratory Case Study Karyawan Selama Pandemi Covid-19 Widad Zahra Adiba; Anissa Lestari Kadiyono; Yuliana Hanami
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.02.4246

Abstract

Tindakan menggunakan internet untuk keperluan non-pekerjaan oleh karyawan saat jam kerja yang dikenal dengan istilah cyberloafing dapat menimbulkan dampak yang merugikan ataupun bermanfaat bagi perusahaan. Perilaku cyberloafing pada karyawan di masa pandemi meningkat selama program bekerja dari rumah (work from home) dilaksanakan. Hal ini disebabkan dengan adanya intensitas penggunaan internet yang lebih sering, misalnya untuk menunjang komunikasi jarak jauh antar sesama karyawan, atasan, dan/ atau klien. Informan dalam penelitian merupakan tiga karyawan dari berbagai perusahaan atau instansi yang bekerja WFH selama pandemi. Penelitian ini menggunakan pendekatan kualitatif dengan tipe studi kasus eksploratori. Sedangkan teknik pengambilan data pada penelitian ini menggunakan in-depth interview dengan berfokus pada empat dampak negatif dari cyberloafing, yaitu (1) produktivitas kerja menurun, (2) distraksi saat bekerja, (3) menguras waktu, energi dan fikiran, (4) interaksi dengan kolega berkurang, serta dampak positif cyberloafing (1) stres berkurang, (2) produktivitas kerja meningkat, (3) kreativitas meningkat, (4) balancing work/life). Selain itu, penelitian ini juga mengeksplorasi alasan karyawan melakukan cyberloafing saat jam kerja, menggunakan tiga faktor yang sudah ditentukan dari penelitian terdahulu, yaitu untuk mencari hiburan karena bosan, untuk menghilangkan stres dan kelelahan, serta pengaruh lingkungan. Hasil dari penelitian ini menunjukkan bahwa seluruh informan setuju bahwa cyberloafing lebih banyak memberikan dampak positif dibandingkan negatif. Cyberloafing akan membuat pekerjaan lebih menarik, karena menjelajahi situs media sosial, menonton video online, atau belanja online akan menjaga kepuasan kerja, kreativitas, kesejahterahan, sebagai pemulihan karyawan bahkan membuat karyawan lebih bahagia.
User Acceptance pada Pengguna Aplikasi Mobile Payment Ovo Irsyad Aslam; Jaryono Jaryono; Suci Indriati
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.2.3290

Abstract

An associative and quantitative research study through survey method, on every individual who uses OVO mobile payment application on their respective phone that lived in Purwokerto, Jawa Tengah. The title of this research are “User Acceptance of OVO Mobile Payment Application Users (Case Study in Purwokerto, Jawa Tengah)”.The aim of this research was to analyze the user acceptance of OVO mobile payment application users in Purwokerto, Jawa Tengah, by examing the influence of performance expectancy, effort expectancy, facilitating conditions, habit, price value, hedonic motivation, against behavioral intention to use, which moderated by age. This research’s population are every men and women who lives in Purwokerto, Jawa Tengah, who uses OVO mobile payment. Based on prior survey, this research took a huge amount of participants, consists of 133 respondents, which gained by using the purposive sampling method. Refers to the research results and data analysis, using the PLS-SEM analysis, shown that: (1) performance expectancy is insignificant on behavioral intention to use, (2) effort expectancy has a positive effect on behavioral intention to use, (3) facilitating conditions is insignificant on behavioral intention to use, (4) habit has a positive effect on behavioral intention to use, (5) price value gives a positive effect on behavioral intention to use, (6) hedonic motivation gives a positive effect on behavioral intention to use. Furthermore, according to the moderating hypotheses results, it concluded that user’s age moderates and enhance the positive effect of effort expectancy, habit, and hedonic motivation, whereas performance expectancy, facilitating conditions, and price value are not moderated and enhanced by the user’s age. Based on prior explanation, OVO company should improve their application’s performance, provide a better support for the customer (e.g. customer support), and also differentiate their services and promos in order to gain potential customers from every age group in society.
Leadership and Organizational Commitment as Antecedents of Civil Servant Performance: A Mediating Analysis Ratno Purnomo
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.02.4297

Abstract

Empirical studies into leadership and organizational commitment have widely been conducted in private organizations, but a handful of the same research has been undertaken in non-profit organizations. The aim of this research was to examine the role of leadership and organizational commitment in predicting job performance in the context of government organization. The study used a sample of 197 persons, consisting of civil servants located in Central Java, Indonesia. The response rate was 78.8 percent. The independent variable comprises of leadership and organizational commitment, and job performance as dependent variables. Valid and reliable items were used for the variable measurement. Hierarchical regression analysis results showed three major findings for this research: first, transformational leadership directly and positively influences various dimensions of organizational commitment and job performance. In addition, transactional leadership produces a significant influence merely on normative commitment. Second, continuance commitment and normative commitment directly and positively influence job performance. Third, continuance and normative commitment have mediating effects in the relationship between leadership and job performance. Practical implications for local government and suggestions for future research are discussed at the end of the article
Reward, Perceived Organizational and Supervisor Support (POS), Work Life Balance sebagai Faktor Kinerja Karyawan melalui Employee Engagement Tri Wahyu Nurcahyo
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.02.4075

Abstract

The purpose of this research is to analyze the effect of reward, Perceived Organization and Supervisor Support (POS) and work-life balance on employee performance through employee engagement. The number of respondents in this study amounted to 75 respondents with purposive sampling technique. This study uses a quantitative approach using SPSS data analysis. Based on the results of the analysis, it can be concluded that there is a simultaneous influence between reward, Perceived Organization and Supervisor Support (POS) and work-life balance on employee performance through employee engagement. Keywords: employee performance, reward, perceived organization and supervisor support (POS), work-life balance, employee engagement
Anteseden Customer Behavior pada Sosial Media Akhmad Miftakhudin; Dede Ernawati; Kurniawati Kurniawati; Adventua Sihaloho; Yoga Budhi Santosa
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 28 No 2 (2021): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2021.28.02.4458

Abstract

Penelitian terkait pengaruh Social Media Engagement (SME) dan CRM Engagement (CRME) dan Relationship Quality terhadap Customer Behavior di Indonesia masih jarang ditemukan. Penelitian ini menguji secara empiris pengaruh SME dan CRME dan Relationship Quality terhadap Customer Behavior yang diwakili oleh Purchase Intention (PI), Loyalti Intention (LI), dan Participation Intention (PI). Metode sampling yang digunakan adalah non-probability sampling, dengan instrumen pengumpulan data menggunakan kuesioner yang disebarkan kepada pengguna sosial media di beberapa wilayah di Indonesia. Sebanyak 205 online kuesioner yang memenuhi kriteria diukur dan di analisa mengunakan AMOS 21. Hasil pengujian menunjukkan bahwa pengaruh SME dan CRME terhadap Relationship Quality tidak didukung, sedangkan Relationship Quality berpengaruh positif dan signifikan terhadap Customer Behavior. Hasil penelitian ini menjelaskan bahwa pengguna sosial media di Indonesia lebih mengutamakan kepuasan dan kepercayaan dalam mempengaruhi customer behavior. Implikasi manajerial penelitian dapat menjadi rujukan strategi pemasaran perusahaan atau organisasi untuk meningkatkan Relationship Quality dalam mencapai output customer behavior yang lebih maksimal.
Does Islamic More Efficient Than Conventional Life Insurance Performance During 2014-2021? Herry Subagyo
Performance: Jurnal Personalia, Financial, Operasional, Marketing dan Sistem Informasi Vol 29 No 01 (2022): Performance
Publisher : Faculty of Economics and Business Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jp.2022.29.01.5554

Abstract

The research aims to analyze and comparisons of the efficiency of islamic and conventional life insurance in Indonesia. The research method uses a quantitative Data Envelopment Analysis (DEA) non-parametric approach to an assumption of Constant Return to Scale (CRS) and Variable Return to Scale (VRS) with input-output orientation. The sample used is three islamic life insurance and three conventional life insurance, which the sample criteria specified during 2014-2021. The input variables used are commissive costs, operating costs, and total equity, while the output variables are premium and investment income. The research results show that the economic efficiency value of Conventional Life Insurance is 64.82 percent, the technical efficiency is 72.22 percent, and the efficiency scale is 81.4 percent. While in Islamic Life Insurance, the economic efficiency value is 17.26 percent, the technical efficiency was 53.71 percent, and the efficiency scale was 47.41 percent. The different factors of efficiency level between conventional life insurance companies and islamic life insurance companies are the consumer's ease of use of the insurance products supported by optimal input to output management. The results of this research must be the main topic by islamic life insurance companies in planning the economic efficiency values and the company's technical operations in the future.

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