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HENGKI TAMANDO SIHOTANG
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Journal Of Management Science (JMAS)
Published by Institute of Computer Science
ISSN : -     EISSN : 26849747     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Jurnal Ilmu Manajemen (JMAS) menawarkan analisis yang luas dan luas dari semua permukaan manajemen dan sains. Diterbitkan empat kali per tahun, ini memberikan penekanan pada kemahiran universal dalam metode vital, teknik, dan bidang penelitian. menyajikan kesempatan bagi pembaca untuk berbagi saling pengertian di seluruh jajaran bisnis dan manajemen keterampilan dan ilmu yang digunakan; mencakup semua bidang ilmu manajemen dari sistem ke aspek prakti. studi kasus dan meliput isu-isu penting terbaru. Jurnal Ilmu Manajemen (JMAS) meliputi bidang: Akuntansi, Pengantar keuangan, Operasi dan manajemen Informasi, manajemen sumber daya manusia, Pengantar pemasaran, Ekonomi Mikro, Perilaku Organisasi, Hukum Bisnis, Manajemen Strategis, Ekonomi Manajerial, Strategi dan Manajemen Bank, Kewirausahaan , Pengantar Bisnis Internasional, Kepemimpinan, Manajemen Kualitas, Pemasaran, Manajemen Rantai Pasokan, Perbankan, Keuangan dan Akuntansi, Sumber Daya Manusia.
Arjuna Subject : -
Articles 405 Documents
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Influence of leadership, discipline and work life balance on satisfaction Masyar, Sangkala Fajar; Muttaqin, Ridlwan; Sastri, Prinska Damara
Junal Ilmu Manajemen Vol 8 No 3 (2025): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i3.717

Abstract

This study aims to examine the influence of leadership style, work discipline, and work-life balance on employee job satisfaction at Super Indo Cimahi. The research involved 33 employees and used a quantitative method with data collected via questionnaires. Analysis was conducted using multiple regression with SPSS 26. Results show that all three variables have a significant negative effect on job satisfaction. Regression coefficients were: leadership style (-0.358; p = 0.001), work discipline (-0.262; p = 0.002), and work-life balance (-0.578; p = 0.000). This indicates that ineffective leadership, poor discipline, and imbalance between work and life reduce employee satisfaction. The study contributes to human resource management practices by emphasizing the need for effective leadership, structured discipline, and work-life support to enhance employee well-being.
Determinants of patient satisfaction and its implications on patient loyalty at DOZ clinic and pharmacy in Pangkalpinang City Nugroho, Fithriawan
Junal Ilmu Manajemen Vol 8 No 3 (2025): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i3.718

Abstract

In order to maintain sustainability and a competitive edge, the healthcare sector is a strategic one that significantly depends on patient loyalty and satisfaction. At DOZ Clinic and Pharmacy in Pangkalpinang City, the purpose of this study is to examine how corporate image, service quality, and word-of-mouth (WoM) affect patient satisfaction and how these factors affect patient loyalty. Using the SmartPLS 4.0 tool, the study takes a quantitative approach by employing Structural Equation Modeling based on Partial Least Squares (PLS-SEM). Purposive sampling methods were used to gather data from 96 respondents who are currently enrolled patients. According to the findings, patient satisfaction is positively and significantly impacted by corporate image and word-of-mouth, while service quality has no discernible direct impact. Patient loyalty is significantly impacted by all three independent variables, but word-of-mouth has the biggest impact. Additionally, the association between corporate image and patient loyalty is partially mediated by patient satisfaction. These results emphasize how crucial it is to manage patient-to-patient communication, service quality, and institutional image in order to foster enduring loyalty in the healthcare industry.
Internal conflict, active student participation and motivation to organiz Hanyani, Supri
Junal Ilmu Manajemen Vol 8 No 3 (2025): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i3.722

Abstract

Student organizations are a strategic platform for developing soft skills, leadership, and collaborative abilities in students, which are not directly acquired in the classroom. However, the effectiveness of these organizations is greatly influenced by students' motivation to actively participate, as well as the internal dynamics of the organization itself. Two important factors believed to influence this motivation are internal organizational conflict and the level of active student participation. This study aims to determine the extent to which internal conflict and active student participation influence student motivation to participate in organizations at ITB Indragiri. The research sample consisted of 160 students, and data were collected through a Google Form-based questionnaire. Data analysis used multiple linear regression in SPSS 23. The results showed that internal conflict has a very weak but significant influence on organizational motivation, and therefore cannot be ignored because it has the potential to disrupt students' psychological well-being. Meanwhile, active student participation has a stronger and more significant influence on motivation. Simultaneously, these two variables contribute to student motivation to participate in organizations. Therefore, it is recommended for ITB Indragiri to develop a more proactive student organization development system, including training in conflict management, organizational communication, and self-motivation. Organizational administrators need to create an inclusive organizational climate and encourage the active involvement of all members by providing space for actualization and appreciation in efforts to improve collaborative culture, open communication, and fair distribution of tasks to minimize internal conflict. This research can be developed by involving mediating or moderating variables and using a qualitative or mixed methods approach to understand more deeply the experiences of students in organizations, as well as expanding the scope of respondents across universities to make the results more generalizable.
The influence of workforce agility and perceived organizational support on adaptive performance at public organizations manpower sector Kusuma, Muhammad Eko Abrian; Wardoyo, Bambang; Nurliawaty, Nita
Junal Ilmu Manajemen Vol 8 No 4 (2025): October: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i4.719

Abstract

Adaptive performance is crucial for boosting the performance of public organizations. The Ministry of Manpower (Kemnaker), as the leading public organization responsible for the employment sector, needs to improve organizational governance and human resource adaptability to address the challenges of current environmental changes. This study aims to determine the role of workforce agility and perceived organization support on adaptive performance at public sector organizations in the manpower sector. The research method used was quantitative, with data collection through a survey. The population in this study was all civil servants (ASN) in the Ministry of Manpower of the Republic of Indonesia, using a purposive sampling technique, involving 93 respondents. Data analysis used IBM SPSS 25 software. The results of the regression analysis show that simultaneously, workforce agility and perceived organizational support have a significant effect on adaptive performance, with the calculated F value > F table and significance < 0.05. Partially, workforce agility (p = 0.000) has a significant effect on adaptive performance, while perceived organizational support (p = 0.069) does not show a direct significant effect. These findings indicate that employee work agility is a key factor in encouraging adaptability in manpower public organizations.
The role of customer satisfaction in mediating the effect of experiential marketing on repurchase intention: Evidence from Klinik Kopi Yogyakarta Wulandari, Friska Mei; Transistari, Ralina; Adiseputra, Yudhistira
Junal Ilmu Manajemen Vol 8 No 4 (2025): October: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i4.736

Abstract

The relentless proliferation of coffee shops has amplified market competition, requiring a shift from product-centric to experience-centric strategies. This study investigates the direct and indirect influence of Experiential Marketing (EM) on Repurchase Intention (RI), mediated by Customer Satisfaction (CS), using data from 100 consumers of Klinik Kopi Yogyakarta. Employing a quantitative approach and path analysis, the study confirmed that EM significantly and positively affects RI (β EM→RI =0.258) and CS (β EM→CS =0.655), while CS is the dominant predictor of RI (β CS→RI=0.762). Crucially, the findings established that Customer Satisfaction fully mediates the relationship between EM and RI. This result underscores the necessity for unique experiences (EM) to be successfully converted into profound psychological satisfaction (CS) before they can sustainably drive repeat purchasing behavior. The model demonstrates high explanatory power, accounting for 92.0% of the variance in Repurchase Intention. This research contributes theoretically by validating the Expectation-Disconfirmation Theory in the unique context of specialized Indonesian coffee shops and underscores a key practical implication: for coffee shops, merely providing a unique experience (EM) is insufficient; that experience must be successfully converted into profound psychological satisfaction (CS) before it can sustainably drive repeat purchasing behavior. Managers should therefore prioritize investments in staff training and service personalization to foster emotional connection and satisfaction (CS), which is the most powerful lever for securing long-term customer loyalty and repeat visits and provides clear, actionable managerial insight into prioritizing the emotional and relational dimensions of the customer journey over purely functional product offerings." (Specific actions like staff training and service personalization are mentioned, directly linking the statistical finding (full mediation by CS) to a managerial implementation.)

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