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Jurnal Mantik

mantik
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Published by Institute of Computer Science

ISSN : - EISSN : 26854236 DOI : -

Core Subject : Economy, Science, Education,

Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

Jurnal Mantik (Manajemen, Teknologi Informatika dan Komunikasi) is a scientific journal in information systems/informati containing the scientific literature on studies of pure and applied research in information systems/information technology,Comptuer Science and management science and public review of the development of theory, method and applied sciences related to the subject. Jurnal Mantik Penusa is published by Institute of Computer Science (IOCS). Editors invite researchers, practitioners, and students to write scientific developments in fields related to information systems/information technology,Comptuer Science and management science). Jurnal Mantik is issued 4 (FOUR) times a year.

Arjuna Subject : -

Articles 2,196 Documents

214 215 216 217 218

The influence of chatbot interaction and chatbot problem solving on user satisfaction in Surabaya city mediated by accuracy on Shopee e-commerce in Indonesia Christopher Wijaya; Mohamad Trio Febriyantoro
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.7087

This study examined the effect of chatbot interaction and chatbot problem-solving on user satisfaction in Shopee e-commerce in Surabaya, with accuracy as a mediating variable. The research applied a quantitative approach using questionnaire data collected from 235 Shopee users who had interacted with the Shopee chatbot. The data were examined using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach. The results indicated that chatbot interaction and chatbot problem-solving had positive and significant effects on accuracy. Furthermore, both chatbot interaction and chatbot problem-solving directly influence customer satisfaction positively and significantly. Accuracy also had a significant positive effect on customer satisfaction. Mediation analysis showed that accuracy significantly mediated the relationship between chatbot interaction and customer satisfaction, as well as between chatbot problem-solving and customer satisfaction. These findings demonstrated that the quality of interaction and the effectiveness of chatbot problem-solving enhanced perceived accuracy, which subsequently increased user satisfaction. The study contributed to the understanding of AI-based customer service performance in the e-commerce context and highlighted the importance of improving chatbot accuracy to optimize user satisfaction. Practical implications suggest that Shopee should strengthen chatbot knowledge systems and response precision to ensure reliable and satisfying customer experiences

Learning motivation mediates student engagement and academic outcomes in digital higher education Alfa Santoso Budiwidjojo Putra; Moyo Hady Poernomo; Ambar Kusuma Astuti; Purnawan Hardiyanto
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7090

The rapid expansion of digital learning in higher education has created new challenges in maintaining student engagement, academic performance, and satisfaction. While previous studies have widely examined the relationship between student engagement and academic outcomes, limited research has explored the psychological mechanisms that explain how engagement influences both academic performance and student satisfaction in digital learning contexts. This study investigates the mediating role of learning motivation in the relationship between student engagement, academic performance, and student satisfaction in digital higher education. A quantitative research design was employed using survey data collected from undergraduate students at a university in Indonesia. The data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings show that student engagement positively influences learning motivation, which subsequently improves academic performance and student satisfaction. Learning motivation also acts as a key mediating mechanism linking student engagement to both outcomes. These findings highlight the importance of strengthening students’ motivation to enhance learning effectiveness and satisfaction in digital learning environments.

The role of purchase interest in bridging service quality, E-WOM, and price perception toward purchase decisions: evidence from the Surakarta coffee shop industry Muhammad Fajri Firdausi; Edy Purwo Saputro
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7093

This study examines the influence of service quality, electronic word of mouth (e-WOM), and price perception on coffee purchase decisions in Surakarta, with purchase intention serving as a mediating variable. The research problem arises from the limited understanding of how these three variables simultaneously affect purchasing decisions in the context of local coffee shops, particularly due to inconsistencies found in previous studies. This gap is significant as there is still a lack of research that integrates these variables into a comprehensive mediation framework within the coffee shop industry in Surakarta. The study employed a questionnaire-based survey involving 120 respondents who had prior purchasing experience at coffee shops. The data were analyzed using Structural Equation Modeling (SEM). The findings indicate that service quality and price perception have a positive and significant effect on both purchase intention and purchase decisions. Meanwhile, e-WOM positively influences purchase intention but does not have a direct effect on purchase decisions. Purchase intention acts as a mediating variable that strengthens the influence of service quality and price perception on purchase decisions. Theoretically, this study contributes to the development of marketing models by incorporating a mediation variable and emphasizing the role of purchase intention as a key linking mechanism. Practically, the results provide insights for coffee shop managers to focus on improving service quality, managing price perception, and optimizing the use of e-WOM to effectively enhance purchase intention and consumer purchasing decisions.

Formulation of stability strategies for business BSF maggot cultivation under hold and maintain conditions at Bumi Farm Bayu Dwi Prasetyo; Delta Hadi Purnama; Dewi Taurusyanti; Adi Surya Panji Gumilang
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7103

Food loss and food waste are critical issues at both the national and regional levels. Various efforts have been made to address the accumulation of food waste, one of which is through Black Soldier Fly maggot cultivation. However, previous studies have tended to focus on general strategies and have not specifically integrated a comprehensive analysis of internal and external environments to align business strategies with the company’s position. Therefore, this research aims to formulate a comprehensive alternative business strategy for BSF maggot farming at Bumi Farm in accordance with the business’s position. This Research is a descriptive study. The data used consists of qualitative and quantitative data obtained through observation, interviews, questionnaire, and literature review. The data obtained were analyze using IFE, EFE, IE Matrix, and SWOT analysis. The results of this research indicate Bumi Farm achieved an IFE score of 2.38 and an EFE score of 2.69, both falling into the moderate category. These values place Bumi Farm in Cell V of the IE Matrix with a hold and maintain position. This position indicates that the business’s internal and external conditions are relatively stable but not yet strong enough for expansion. The recommended strategic alternative based on the SWOT matrix is a strategy of stabilizing and strengthening the business internally. The results of this research indicate that the sustainability of the maggot farming business depends not only on expansion but also on strengthening internal capacity and operational stability in the face of business environment dynamics

The Influence of Women's Economic Empowerment on Technology Entrepreneurship Intention Through Self-Efficacy in Womenpreneurs in Surabaya Gabriel Carolina Tjoe; Mohamad Trio Febriyantoro
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7104

This study investigates the influence of Women Economic Empowerment on Technology Entrepreneurship Intention through the mediating role of Self-Efficacy among womenpreneurs in Surabaya, Indonesia. This study aims to examine whether the WEE-SE-TEI framework, originally developed in a Middle Eastern context, holds in a Southeast Asian setting. A quantitative survey approach was employed. Data were collected from 120 female entrepreneurs in Surabaya using purposive sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4. The results confirm that Women Economic Empowerment positively and significantly influences both Self-Efficacy and Technology Entrepreneurship Intention, and that Self-Efficacy partially mediates this relationship. Future research should extend this framework to broader geographic contexts and incorporate additional variables such as digital literacy and social capital

Artificial intelligence driven human resource transformation: a systematic literature review on competencies roles and strategies Anak Agung Gede Darma Jata; Riki Haryono
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7109

The rapid advancement of Artificial Intelligence (AI) has significantly reshaped human resource management (HRM). However, existing studies remain fragmented, primarily focusing on operational efficiency while lacking an integrated understanding of how AI transforms HR competencies, job roles, and strategic development. This study aims to analyze AI-driven human resource transformation by identifying key changes in competencies, roles, and organizational strategies. A systematic literature review (SLR) approach was employed using the PRISMA framework, analyzing articles indexed in Scopus and Web of Science published between 2018 and 2024. The findings reveal three major transformations: (1) a shift from administrative to strategic HR roles driven by data analytics, (2) the emergence of hybrid competencies combining digital, analytical, and adaptive skills, and (3) the integration of AI into HR development strategies through continuous learning systems. This study contributes by proposing a conceptual framework of AI-based HR transformation, integrating technological, human, and organizational dimensions. Practically, the findings provide insights for organizations in designing adaptive and sustainable HR strategies in the digital era.

Strategy to increase customer loyalty through customer satisfaction at abuba steak, Bekasi city Rusman Efendi Sihombing; Verry Cyasmoro; Sandi Sutriana
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7111

The objective of this study was to determine the effect of Brand Equity, Product Quality, and Servicescape on customer loyalty through customer satisfaction among Abuba Steak customers in Bekasi City. Prior studies have examined brand equity, product quality, and servicescape separately, with limited integration into a comprehensive model. Evidence from casual dining steakhouses in emerging markets remains scarce, and findings on customer satisfaction as a mediator are inconsistent. This study used a quantitative approach with the Structural Equation Modeling (SEM) method based on Partial Least Square (PLS). The sample in this study amounted to A total of 250 participants were chosen through intentionally selected based on predefined criteria, namely purchasers who have consumed exceeding two times. This research resulted in Brand Equity, Product Quality, and Servicescape having a significant influence on Customer Satisfaction and Customer Loyalty. In addition, Customer Satisfaction was shown to play a role as a mediating variable. on the relationship between Brand Equity, Product Quality and Servicescape on Customer Loyalty. This study contributes to the literature by proposing a holistic framework that integrates cognitive, functional, and experiential determinants of customer loyalty, while also providing empirical evidence on the mediating role of customer satisfaction in the underexplored context of casual dining steakhouse in an emerging market.

Financial Ratios and Profit Growth: Evidence from Bank BNI During COVID-19 Gani Wiharso; Wahid Akbar Basudani; Ratna Puspita; Johan Hendri Prasetyo
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7118

This study examines the effect of financial ratios, namely Loan to Deposit Ratio LDR, Debt to Equity Ratio DER, and Return on Assets ROA, on profit growth at Bank BNI over the period 2016 to 2025, covering pre, during, and post COVID 19 phases. Prior studies largely rely on short term observations and overlook crisis periods, limiting understanding of financial ratio performance under economic disruption. This study addresses this gap by providing longitudinal evidence in a crisis context. A quantitative causal approach was applied using multiple linear regression. The results show that LDR has a negative and insignificant effect on profit growth with a coefficient of negative 15.603 and a significance value of 0.102. DER also exhibits a negative and insignificant effect with a coefficient of negative 0.594 and a significance value of 0.587, while ROA shows a positive but insignificant relationship with a coefficient of 4.820 and a significance value of 0.926. Simultaneous testing indicates that all variables do not significantly affect profit growth with an F value of 1.664 and a significance level of 0.272. The model explains 45.4 percent of the variation in profit growth, although the adjusted R square of 0.181 suggests limited explanatory power. These findings highlight the limited role of financial ratios in explaining profit growth during economic uncertainty. The study contributes by providing crisis based longitudinal evidence and implies the need to incorporate broader determinants in performance evaluation

The influence of auditor ethics and auditor experience on audit quality Rosana Setyaningrum; Retno Murnisari
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7121

The goal of this study is to examine the simultaneous effects of accountants' professional ethics, including professional responsibility, integrity, and objectivity, as well as the auditors' experience with regard to audit quality. The research specimen was obtained through purposive sampling from two public accounting firms in Surabaya, there were 30 responses in total. This analysis utilized multiple linear regression, assisted by IBM SPSS Statistics 26 and Microsoft Excel. It is concluded that the auditors' ethics have a significant and positive influence on audit quality, while their experience also has varying degrees of significance in enhancing auditors’ technical and analytical capabilities. Simultaneously, both variables make a strong contribution to improving the quality of audit. The implications from this research suggest that adhering to strong ethical standards in the profession, along with adequate auditor experience, can enhance public and stakeholders confidence have in the reliability of audited financial reports

Employee Performance in the Digital Era: The Role of Transformational Leadership and Employee Involvement Muhammad Salman Al-Farisi; Ade Solahudin
Jurnal Mantik Vol. 10 No. 1 (2026): May : Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v10i1.7126

The implementation of the Electronic-Based Government System (SPBE) has intensified the need for public organizations to strengthen employee performance through digital adaptation and effective leadership practices. However, limited studies have examined the mediating role of employee engagement in linking digital transformation and transformational leadership to employee performance within public sector institutions. This study investigates the direct and indirect effects of digital transformation and transformational leadership on employee performance through employee engagement at the Ministry of Religious Affairs of Majalengka Regency. This research employed a quantitative associative approach using a survey method. Data were collected from 180 employees selected through simple random sampling using structured questionnaires with Likert-scale measurements. The data were analyzed using path analysis and the Sobel test with SPSS version 22 to evaluate the mediation effect. The findings indicate that digital transformation and transformational leadership have positive and significant effects on employee engagement and employee performance. Employee engagement also significantly improves employee performance and partially mediates the relationship between digital transformation and performance, as well as transformational leadership and performance. Furthermore, Digital Transformation, Transformational Leadership, and Employee Engagement jointly explain 87.1% of the variance in employee performance (Adjusted R² = 0.871). These findings demonstrate that employee engagement plays a strategic mediating role in strengthening employee performance during digital transformation in public sector organizations. The study contributes to the public management and organizational behavior literature by integrating digital transformation, transformational leadership, and employee engagement into a unified performance model within the government sector

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Contact Name
HENGKI TAMANDO SIHOTANG

Contact Email
hengki_tamando@yahoo.com

Phone
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Journal Mail Official
editor.mantik@iocscience.org

Editorial Address
Perumahan Romeby Lestari Blok C, No C14 Deliserdang, Sumatera Utara, Indonesia

Location
Unknown,

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INDONESIA