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Journal of Management and Leadership
Published by Universitas Tanri Abeng
ISSN : 26209942     EISSN : 26212935     DOI : -
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Journal of Management and Leadership (JML) is a scientific journal managed by a Management Study Program of TANRI ABENG UNIVERSITAS, and fully refereed journal with ISSN 2620 –9942 (Printed Version) ISSN 2621–2935(Online Version). This journal is freely distributed on the internet and mobile digital media. The journal focusing on Human Capital Management, Leadership, Finance, Marketing, Operation and Supply chain Management, and business strategy.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 92 Documents
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PENGARUH BEBAN KERJA, PERSEPSI DUKUNGAN ORGANISASI, DAN PENGEMBANGAN KARIR TERHADAP KEINGINAN BERPINDAH KERJA PADA KARYAWAN MR REALTY JAKARTA Margaretha Vinna Supriyanto Supriyanto; Muhammad Alfan Khumaini; Awang Darmawan Putra; Agung Priyono
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1196

Abstract

This study aims to analyze the effect of workload, perceived organizational support, and career development on turnover intention among employees of MR Realty Jakarta. The research was conducted using a quantitative approach with associative research methods. Data were collected through questionnaires distributed to all 72 active employees of MR Realty Jakarta using a saturated sampling technique. The collected data were analyzed using SmartPLS. The results of the study indicate that workload has a positive and significant effect on turnover intention, meaning that higher workloads increase employees’ intention to leave the company. Perceived organizational support has a negative and significant effect on turnover intention, indicating that better organizational support can reduce employees’ intention to resign. Meanwhile, career development does not have a significant effect on turnover intention among MR Realty Jakarta employees. The findings also show that workload, perceived organizational support, and career development simultaneously explain 46.4% of turnover intention, while the remaining 53.6% is influenced by other factors outside this study. Therefore, companies are encouraged to manage employee workload effectively and improve organizational support to reduce turnover intention and maintain employee loyalty.
EMPLOYER BRANDING, JOB DESCRIPTIONS, AND COMPENSATION AS DETERMINANTS OF GENERATION Z’S JOB APPLICATION INTENTIONS Syahril Sidik; Santi Dewi Nur Savitri; Agung Priyono; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1197

Abstract

This research is motivated by the shifting workforce composition increasingly dominated by Generation Z, who possess selective characteristics in choosing workplaces. In Kebayoran Lama, South Jakarta, the Generation Z population reached 84,933 people in 2024, making it a potential labor market segment. This study aims to determine the effect of Employer Branding, Job Description, and Compensation on Job Application Intention among Generation Z in Kebayoran Lama. The research employs a quantitative approach with a survey method. The sample consisted of 115 Generation Z respondents selected through accidental sampling. Data analysis used Structural Equation Model - Partial Least Square (SEM-PLS). Results show that Employer Branding has a positive and significant effect on Job Application Intention (t-statistic 11.280 > 1.96). Meanwhile, Job Description (t-statistic 1.346) and Compensation (t-statistic 0.506) have no significant effect. The R-Square value of 0.976 indicates the three variables collectively explain 97.6% of the variance in Job Application Intention. These findings indicate that Generation Z prioritizes company image and reputation over technical job aspects and financial rewards during initial job searches. Practically, companies should strengthen Employer Branding through collaborative culture and consistent communication of company values to attract Generation Z applicants.
THE INFLUENCE OF WORK ENVIRONMENT, COMPENSATION, AND JOB INSECURITY ON EMPLOYEE JOB SATISFACTION Rizqia Amalia; Fajar Diaz Kusuma; Agung Priyono; Awang Darmawan Putra
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1198

Abstract

Employee job satisfaction is one of the important factors in supporting the achievement of company goals. There is a phenomenon of significant hotel revenue fluctuation during the 2023-2025 period, where drastic revenue increases were not accompanied by adequate system improvements. This study aims to analyze the influence of work environment, compensation, and job insecurity on employee job satisfaction at Golden Boutique Hotel Kemayoran. This research uses a quantitative approach with data collection through questionnaires and analyzed using the Partial Least Square–Structural Equation Modeling (PLS-SEM) method with the assistance of SmartPLS 4.1 application. The results show that work environment has no effect on employee job satisfaction (p-value 0.196); compensation has a positive and significant effect on employee job satisfaction (p-value 0.000), and job insecurity has no effect on employee job satisfaction (p-value 0.341). This research provides practical implications for hotel management to prioritize improvements in the compensation system as the main strategy to increase employee job satisfaction.
THE EFFECT OF PRODUCT QUALITY, MENU VARIETY, AND PHYSICAL EVIDENCE ON PURCHASE DECISIONS AT SATE TAICHANOSAURUS SENAYAN Denny Indra; Adam Fiqri; Muhammad Zakky Azhari
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1205

Abstract

Competition in the culinary sector, particularly among ready-to-eat food Micro, Small, and Medium Enterprises (MSMEs), requires business owners to attract consumer interest through effective strategies. Product quality, menu variety, and physical evidence are important factors influencing consumer purchasing decisions in MSMEs. This study aims to analyze the effect of product quality, menu variety, and physical evidence on purchasing decisions at Sate Taichanosaurus Senayan, a culinary MSME. The research sample consisted of 139 consumers selected using a purposive sampling technique. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) with SmartPLS 4.0 software. The results indicate that product quality, menu variety, and physical evidence have a positive and significant effect on purchasing decisions. These findings highlight the importance of maintaining product quality, providing diverse menu options, and offering attractive physical evidence to enhance consumer purchasing decisions in culinary MSMEs.
A MODEL FOR STRENGTHENING SOCIO-CULTURAL CONFLICT MEDIATION CAPACITY THROUGH YOUTH ORGANIZATIONS IN KADUR VILLAGE, NORTH RUPAT DISTRICT, INDONESIA Andi Musdiana; E.Maznah Hijeriah
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1207

Abstract

Socio-cultural conflict is an inseparable part of community life and may disrupt social relationships when not managed constructively. Youth organizations have strategic potential to contribute to conflict prevention and social harmony through community-based mediation. This study aims to analyze the process of strengthening socio-cultural conflict mediation capacity among youth organizations and formulate a mediation model applicable at the village level. This study employed a qualitative case study approach in Kadur Village, North Rupat District, Indonesia. Data were collected through interviews, participatory observation, and documentation during a community service program conducted on 7–8 February 2026 involving youth organization members, village youth, the village head, and community leaders. The findings indicate that participants initially had limited understanding of mediation and generally viewed conflict resolution as the responsibility of formal leaders. Through socialization, mediation training, conflict simulations, and collective community activities, participants developed stronger communication and conflict management skills. The study proposes a socio-cultural conflict mediation capacity-building model consisting of problem identification, conflict socialization, mediation training, conflict simulation, social cohesion strengthening, and community harmony. The model positions youth organizations as preventive community mediators capable of supporting sustainable social cohesion in rural communities.
THE INFLUENCE OF SERVICE QUALITY, SERVICE RESPONSIVENESS, AND CUSTOMER SERVICE COMPETENCE ON CUSTOMER SATISFACTION AMONG USERS OF THE HALO BCA CONTACT CENTER SERVICE Sonia Sonia; Agung Priyono; Fahri Haikal; Akhmad Hairul Umam; Vitrio Wibisono
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1213

Abstract

The intense competition in the banking industry today requires financial institutions to continuously adapt to the increasingly dynamic needs of society. Service quality has become a crucial factor for banks in maintaining customer trust and loyalty. As the frontline of customer interaction, effective communication between the bank and its customers through customer service plays a key role in preserving the institution's reputation. This study aims to examine the effect of service quality, service responsiveness, and customer service competence on customer satisfaction in the Halo BCA contact center service. Service quality refers to the overall evaluation of customers regarding the excellence of a service. Service responsiveness, is one of the main dimensions used to assess how promptly a company handles customer complaints. Competence refers to the combination of technical knowledge and interpersonal skills possessed by service officers. The population in this study consists of customers of Bank Central Asia (BCA), with a sample of 100 respondents. The sampling technique used is Purposive Sampling. Data were collected by distributing questionnaires to BCA customers via the WhatsApp application, and the data were analysed using the SmartPLS 4.0 program. The results of the study indicate that service quality has no significant effect on customer satisfaction. Service responsiveness does not have a significant effect on customer satisfaction. Meanwhile, Customer service competence has a positive and significant effect on customer satisfaction.
DETERMINANTS OF OUTSOURCED EMPLOYEE PERFORMANCE: THE ROLES OF SUPERVISORY LEADERSHIP STYLE, WORK DISCIPLINE, AND WORK MOTIVATION Ananda Oktaviani; Rizky Octavianda; Agung Priyono; Anandha Budiantoro
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1214

Abstract

This study aims to examine the influence of supervisory leadership style, work discipline, and work motivation on the performance of outsourced employees at PT Pertamina Retail South Tangerang Area. A descriptive quantitative approach with a survey method was employed. Data were collected through Likert-scale questionnaires distributed to 34 outsourced employees selected using simple random sampling. Data analysis was conducted using SPSS, including validity and reliability tests, classical assumption tests, and multiple linear regression analysis. Hypothesis testing was performed using t-tests, F-tests, and the coefficient of determination (R²). The findings reveal that supervisory leadership style, work discipline, and work motivation partially and simultaneously exert a positive and significant effect on employee performance. Work discipline emerged as the most dominant variable, with a Beta coefficient of 0.657. The R² value of 0.898 indicates that the three independent variables explain 89.8% of the variance in employee performance. These findings highlight the importance of effective leadership practices, consistent work discipline, and enhanced employee motivation in improving workforce performance and service quality within the increasingly competitive energy retail industry.
EMPLOYEE PERFORMANCE IN THE CULINARY BUSINESS SECTOR: THE INFLUENCE OF WORK MOTIVATION, WORK ENVIRONMENT, AND WORKLOAD Rodohtul Hidayah; Aldi Pranata; Agung Priyono; Narti Eka Putri
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1216

Abstract

This study aims to examine the effects of work motivation, work environment, and workload on employee performance at CV Legenda Kuliner Legendaris. A quantitative research approach with a survey method was employed. The study involved 77 employees selected through a saturated sampling technique, in which the entire population was used as the research sample. Data were collected using a Likert-scale questionnaire and analysed using Partial Least Squares–Structural Equation Modelling (PLS-SEM) with SmartPLS software. The results indicate that work motivation has a positive but insignificant effect on employee performance. In contrast, both work environment and workload have positive and significant effects on employee performance. Workload was found to be the most influential variable affecting employee performance. The coefficient of determination (R²) value of 0.852 indicates that work motivation, work environment, and workload collectively explain 85.2% of the variance in employee performance, while the remaining 14.8% is influenced by other factors outside the research model. These findings suggest that organizations should prioritize the improvement of the work environment and effective workload management to enhance employee performance.
STRATEGIC MANAGEMENT OF COMMUNITY-BASED EDUCATION ORGANIZATIONS IN RURAL PAPUA A CASE STUDY OF YAYASAN HANO WENE INDONESIA Neas Wanimbo; Awang Darmawan Putra; Anandha Budiantoro
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1219

Abstract

Abstract Education remains a major challenge in rural Papua due to geographical barriers, limited educational infrastructure, shortages of qualified teachers, and the lack of culturally relevant educational approaches for indigenous communities. Community-based education organizations have emerged as important actors in addressing these challenges and expanding educational access in remote areas. Despite the growing body of literature on strategic management, existing studies have predominantly focused on business organizations, urban non-governmental organizations, and formal educational institutions, while limited attention has been given to community-based education organizations operating within indigenous contexts in rural Papua. This study aims to analyze the strategic management practices of Yayasan Hano Wene Indonesia, a community-based education organization serving indigenous communities in rural Papua. The study employs a qualitative case study approach using interviews, observations, documentation, and literature review as data collection methods. Resource-Based Theory (RBT) and the VRIO Framework are applied to identify and evaluate the organization’s strategic resources. The findings reveal that the organization’s primary strengths are derived from intangible resources, including community trust, cultural knowledge, social networks, field experience, and volunteer commitment. The VRIO analysis demonstrates that community trust, local cultural understanding, and strong social relationships constitute sustainable strategic advantages because they are valuable, rare, difficult to imitate, and effectively organized within the institution. The findings also highlight the significant influence of indigenous Papuan cultural contexts on organizational strategy and decision-making processes. This study contributes to the strategic management literature by extending the application of Resource-Based Theory and the VRIO Framework to community-based education organizations operating in indigenous settings. Practically, the findings provide insights for community organizations, policymakers, and educational stakeholders seeking to strengthen sustainable and culturally responsive education initiatives in rural and indigenous communities. Keywords: Strategic Management, Community-Based Education, Resource-Based Theory, VRIO Framework, Indigenous Education, Papua
THE INFLUENCE OF PRICE, LOCATION, AND PRODUCT QUALITY ON PURCHASE DECISIONS (A STUDY ON HIDUP BARU FARM) Fadhli Muharram; Fahri Haikal; R. Hario Sulistianto
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1220

Abstract

This study aims to determine: (1) the effect of price, (2) the effect of location, (3) the effect of product quality, and (4) the effect of price, location, and product quality on purchasing decisions at Hidup Baru Farm. The research method used was a quantitative method with a descriptive approach. The population in this study consisted of consumers of Hidup Baru Farm, with a sample of 75 respondents obtained using purposive sampling techniques. Data collection was carried out through questionnaires distributed using a Likert scale. The analytical method used was multiple linear regression with the assistance of SPSS version 32 software. The results showed that partially, price had no significant effect on purchasing decisions with a significance value of 0.161 > 0.05. Location also had no significant effect on purchasing decisions with a significance value of 0.689 > 0.05. Meanwhile, product quality had a positive and significant effect on purchasing decisions with a significance value of 0.017 < 0.05. Simultaneously, the results showed that price, location, and product quality had a positive and significant effect on purchasing decisions at Hidup Baru Farm.

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