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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,349 Documents

57 58 59 60 61

The Role of Service Quality in Increasing Customer Satisfaction and Loyalty: An Analysis of BNI Mobile Banking Muhammad Taqi Ardabilli; Muinah Fadhilah; Ambar Lukitaningsih
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 1 (2024): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i1.3103

The rapid evolution of digital business necessitates adaptation. This study examines how service quality influences customer satisfaction and loyalty among BNI Mobile Banking users. A quantitative approach was employed to analyze 125 active BNI Mobile Banking customers with at least 5 million rupiah in savings and under 60 years old from the BNI KCP Ampel branch. Path analysis using Smart PLS 4.0 software was conducted to determine the relationships between service quality dimensions (assurance, convenience, reliability, efficiency) and customer satisfaction and loyalty. Results indicate that assurance, convenience, and reliability positively impact satisfaction, which in turn positively affects loyalty. While satisfaction mediates the influence of assurance and reliability on loyalty, it does not mediate the effects of comfort, efficiency, and convenience on loyalty. Essentially, the study found that improving assurance, convenience, and reliability of BNI Mobile Banking can enhance customer satisfaction, leading to increased loyalty. However, comfort, efficiency, and convenience directly impact loyalty without being mediated by satisfaction.

Classroom Teachers' Strategies in Overcoming Reading Learning Difficulties for Grade II Elementary School Students Devi Intan Sari Sagala; Tri Indah Kusumawati
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3124

An in-depth analysis of the reading challenges encountered by kids in second grade, the factors that amplify these challenges, and the strategies used by second grade teachers to address these concerns are the primary goals of this research. A qualitative research technique is used in this study. The method used is qualitative descriptive analysis. The research included both the students and teachers of Class II. Methods of data collection for this research include recording, observing, and interviewing participants. Based on the findings of this research, second graders often struggle with reading because they either do not know the letters yet, have trouble stringing them into words, leave out letters when reading, stutter when reading, or pronounce them backwards. replace "u" with "n" or "b" with "d". Students' poor memorization skills and a lack of parental instruction at home are the limiting variables that contribute to their reading challenges. Teachers adopt the method of giving students who struggle with reading and learning media more time to read at break periods on a rotating basis.

The Effect of Picture Storybook Media on the Reading Ability of Class II Students Sa’idatul Hasanah; Sahkholid Nasution
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3125

This research aims to determine the effect of using picture storybook media on the reading ability of class II students at SDS Al-Washliyah 11 Medan Amplas District. This research uses a quantitative approach with pre-experimental methods, using a one-group pretest-posttest design. The research sample consisted of 32 students, with a total sampling technique. Research instruments include tests, observations and interviews. Data were analyzed using SPSS version 25, with normality, homogeneity and paired sample t-tests. The research results showed that there was a significant increase in students' reading ability after using picture storybook media, with an average pretest score of 51.09 and posttest of 80.00. The significance of the t test shows a value of 0.00 < 0.05, which means there is a significant difference between the pretest and posttest results. Thus, the use of picture storybook media has a positive effect on students' reading abilities.

Workforce and Performance: Mastering Property Sales and Enhancing Marketing Skills During the COVID-19 Pandemic Feri Hendriyanto; Rudi Purwono; Sri Pantja Madyawati; Fendy Suhariadi
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3131

The property sector contributed 2.77% to Indonesia's Gross Domestic Product in 2019,. However, 2020 proved to be a challenging year globally due to the outbreak of COVID-19, which significantly disrupted various sectors, including the global economy. The extent of financial losses worldwide due to the pandemic has not been precisely quantified. This study explores the impact of the pandemic on the property market, specifically focusing on workforce dynamics, performance metrics, effective property sales strategies during the pandemic, and the enhancement of marketing competencies. Employing a qualitative, descriptive-analytical approach, this research concludes that exceptional property sales during the pandemic require rigorous effort, high performance, and advanced marketing skills. Competence, diligence, and performance are crucial in enhancing the capabilities of individual salespersons and, consequently, boosting organizational profits. This study highlights that the diligent and performance-oriented behaviors of salespersons are pivotal for acquiring and applying knowledge in sales scenarios, which are essential for navigating the complexities of the pandemic-affected market. The resilience shown by property salespersons in terms of time dedication and sustained effort amidst failures underscores their critical role in sustaining business operations during unprecedented times.

Determination of Airline Network, Model Choice, Flight Plan and Strategic Alliance, Employee Salary, Number of Air Ground Employees, and Target Passenger towards Quality of Airline Business Type Atong Soekirman
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3138

Literature review research on Airline Network Determination, Flight Model Choice, Flight Plan and Strategic Alliance, Employee Salary, Number of Ground Employees and Passenger Target on Airline Quality is a scientific literature article in the scope of operational management science. The purpose of this literature research is expected to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of operational management. The approach used in this study is descriptive qualitative. The data collection technique uses literature studies. The data used in this descriptive qualitative approach comes from previous research that is relevant to this study and is sourced from academic online media such as the Scopus Journal, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. The results of this article are: 1) Airline network affects airline quality; 2) Flight model choice affects airline quality; 3) Flight plans and strategic alliances affect airline quality; 4) Employee salary affects airline quality; 5) The number of ground employees affects airline quality; and 6) Passenger target affects airline quality.

Policy Evaluation of Cikudul Simple Rental Flat (RUSUNAWA) Program in Sukabumi City Ratna Nabillah; M. Rijal Amirulloh; Rizki Hegia Sampurna
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3143

The phenomenon of rapid urbanization in Sukabumi triggers the need for decent housing for low-income people (MBR). This study aims to evaluate the policy of the Cikudul Simple Rental Flat (RUSUNAWA) Program in Sukabumi City. The research method used is qualitative with data collection techniques through observation, interviews, and documentation. The results showed that although RUSUNAWA was available, there were still obstacles in physical and financial accessibility for MBR. The policy evaluation revealed that apparatus resources, institutions, infrastructure and technology, finance, and regulations play an important role in the management of RUSUNAWA. Key findings include the need to improve the skills and knowledge of officials, improve public facilities, and provide social assistance to ease the financial burden of residents. With continuous evaluation, it is expected that the RUSUNAWA program can be more effective in improving the quality of life of low-income people in Sukabumi.

The Influence of Trust and Service Quality on Customer Loyalty through Customer Satisfaction at General Hospital X in Bandung Dewi Yustika Sari; Adjeng Mariana F
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3147

This study aims to examine the effect of trust and service quality on customer loyalty at General Hospital X in Bandung, taking into account the role of customer satisfaction as a mediating variable. This study employed a quantitative approach, utilizing a population of all hospital customers from April to May 2024. We conducted the sampling using a simple random sampling technique, with 100 respondents serving as the sample size. We used Structural Equation Modeling—Partial Least Squares (SEM-PLS) as the analysis method. The study's findings showed that service quality has a significant effect on customer satisfaction and loyalty, whereas trust does not have a significant effect on either variable. Furthermore, the study demonstrates that customer satisfaction not only mediates the effect of service quality on loyalty, but also significantly influences it. Conversely, customer satisfaction cannot mediate the effect of trust on loyalty. These findings indicate that improving service quality is a key factor in building customer loyalty in hospitals, while the aspect of trust requires a deeper and different approach to be able to contribute significantly to customer satisfaction and loyalty.

The Influence of Work Flexibility and Trust, and Transparency, on Employee Attachment of Creative Agency Companies in Jakarta: The Mediating Role of Organizational Commitment Putri Larasati; Justine Tanuwijaya; Andreas Wahyu Gunawan
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3154

The purpose of this study was to determine the effect of Flexibility and Trust, and Transparency on Organizational Commitment; to determine the effect of Organizational Commitment on Employee Engagement; and to determine Flexibility and Trust, Transparency on Employee Engagement through the mediating role of Organizational Commitment. This research uses a quantitative approach. The sample used is employees of agency companies in Jakarta. Researchers used data testing methods in this study including three main steps, namely Validity Test, Reliability Test and Model Feasibility Test. And the analysis method used in this study uses Structural Equation Modeling (SEM) analysis with software such as AMOS. The results of the study state that Flexibility and Trust have a positive influence on Employee Engagement, Flexibility and Trust have a positive influence on Organizational Commitment, Transparency has no positive effect on Employee engagement, Transparency has a positive effect on Organizational Commitment, Organizational Commitment has a positive effect on Employee engagement, Flexibility and Trust has a positive effect on Employee engagement through the mediating role of Organizational Commitment, Transparency has no positive effect on Employee engagement through the mediating role of Organizational Commitment.

Currency Nominal Detection With Tempalate Matching Method To Help Turnanetra Yana Wulandari; Yusuf Ramadhan Nasution
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3157

This research aims to design and implement a currency nominal detection system using the template matching method, how accurate and effective the template matching method is in detecting currency nominal from various lighting conditions and viewpoints and how to detect currency nominal through web-based applications. This research uses descriptive quantitative research with the R&D (Research and Development) approach method. Data collection methods in this research are literature study and observation. The system development method in this research is planning, data collection, needs analysis, system design and system testing. The results showed that the way the application works is that users can use a laptop camera or directly select an image of Rupiah money to detect its nominal value. The application of currency nominal detection with the template matching method to help the visually impaired in this study was built using Visual Studio Code software using the Python programming language. User interface is the appearance of the programme that can be seen, heard or perceived by the user and the commands or mechanisms used by the user to control operations and enter data. It can be concluded that an application has been produced that is built using Visual Studio Code software with the Python programming language to be used in the nominal detection process of rupiah currency banknotes using the template matching method effectively and accurately used and the nominal detection process of rupiah currency banknotes can be done through a webcam or by selecting images of money contained in laptop storage.

Implementation of the Second Generation Crime Prevention Through Environmental Design (CPTED) Theory to Strengthen the Assimilation of Correctional Inmates with the Community in Region "X" through Social Projects Imam Suyudi; Adrianus Eliasta Meliala
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3160

This study examines the implementation of the Second Generation Crime Prevention Through Environmental Design (CPTED) theory to enhance the assimilation of Correctional Inmates (WBP) with the community in Region "X" through a social project. The purpose of this research is to address the challenges of reintegration faced by WBP, such as negative stigma and lack of community support. The research method employed is qualitative, utilizing field observations and unstructured interviews. The results indicate that the Gen 2 CPTED-based social project successfully strengthened the social relationship between Correctional Inmates (WBP) and the community, while reducing the risk of recidivism. In conclusion, the implementation of CPTED Gen 2 is effective in supporting the assimilation of WBP, encouraging active community participation, and is important to be used more widely.

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Contact Name
Ebit Bimas Saputra

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Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA