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Jurnal Ilmiah Edunomika (JIE)
Published by STIE AAS Surakarta
ISSN : -     EISSN : 25981153     DOI : https://dx.doi.org/10.29040/jie
Core Subject : Economy, Science, Education,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education
Jurnal Ilmiah EDUNOMIKA dengan ISSN 2598-1153, diterbitkan 2 (dua) kali setahun (Pebruari dan Agustus) oleh LPPM STIE AAS Surakarta bekerjasama dengan Pusat Kajian Pendidikan dan Ekonomi (PUSKAPE), Yayasan Keluarga Muslim Al Azarul Ulum Sukoharjo. Terbit pertama pada bulan Pebruari 2017. Redaksi mengundang para guru, akademisi (dosen atau peneliti) dan praktisi terkait (Sekolah, Perguruan Tinggi, Pemerintahan, LSM, dan lain-lain) untuk dapat mengirimkan artikel dengan kajian ekonomi dan pendidikan ke Jurnal Ilmiah Edunomika (JIE).
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 3,062 Documents
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PENGARUH KUALITAS LAYANAN PENYEDIA JASA TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN RUMAH SAKIT MUHAMMADIYAH KHODIJAH GURAH KABUPATEN KEDIRI Shobikin Shobikin
JURNAL ILMIAH EDUNOMIKA Vol 7, No 1 (2023): EDUNOMIKA : Vol. 07, No. 01, 2023
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i1.8063

Abstract

Healthcare is already a profitable industry and attracts investors to invest. The growth of this hospital creates increasingly fierce competition and customers have increasingly selective choices, and this is a challenge that will affect the sustainability of the organization. Challenges like this confront health service providers, especially hospitals, both government and private, with two choices, namely entering the competition arena by making changes and improvements or leaving the competition arena without being burdened with changes and improvements. Therefore, an appropriate alternative competitive strategy is needed so that the hospital is able to compete with other competitors. Such business environment conditions require hospitals to improve service quality and quality in order to remain successful, both at the operational, managerial and strategic levels. The design of this research is explanatory research or explanatory research which aims to determine the effect of service quality on the level of customer satisfaction and loyalty. Survey research in question is explanatory in nature and causal relations and hypothesis testing. This survey research method focuses on disclosing causal relationships between variables, which is a research aimed at investigating causal relationships based on observations of the effects that occur, with the aim of separating the direct and indirect effects of a causal variable on the effect variable. Research Results Responsiveness and physical evidence do not have a direct effect on satisfaction. This shows that the first hypothesis which states that responsiveness has no effect on satisfaction is rejected. Theoretically, these findings contain an important role for the creation of customer satisfaction. The higher (better) employee responsiveness, the higher customer satisfaction. Reliability, Assurance, Empathy have a direct effect on customer satisfaction. This shows the fourth hypothesis which states that empathy has an effect on customer satisfaction is accepted. Theoretically, these findings contain an important role for the creation of customer satisfaction. The higher (good) employee empathy, the higher customer satisfaction. Responsiveness, Empathy, and Physical Evidence have a direct effect on customer loyalty. This shows that the sixth hypothesis which states responsiveness has an effect on customer loyalty is accepted. Theoretically, these findings contain an important role for creating customer loyalty. The higher (better) employee responsiveness, the higher customer loyalty. Assurance and Reliability have no direct effect on customer loyalty through customer satisfaction. Customer satisfaction has a direct effect on customer loyalty indicating that the eleventh hypothesis which states that customer satisfaction has an effect on customer loyalty is accepted. Theoretically, these findings contain an important role for creating customer loyalty. The higher the customer satisfaction, the higher the customer loyalty.
Analisis Kinerja Keuangan untuk Menilai Tingkat Kesehatan pada Koperasi Simpan Pinjam dan Pembiayaan BMT Projo Artha Sejahtera (PAS) di Bantul Mujino Mujino; Ratih Kusumawardhani; Diah Cahyani
JURNAL ILMIAH EDUNOMIKA Vol 5, No 1 (2021): EDUNOMIKA : Vol. 05, No. 01, 2021
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v5i1.1729

Abstract

This study aims to investigate the health level of the savings and loan cooperatives and financing of BMT PAS in terms of: 1) Capital aspect; 2) Management aspect; 3) Liquidity aspect; 4) Aspect of compliance with syariah. This research is a type of quantitative descriptive research. The subject of this research is the savings and loan cooperatives and financing of BMT PAS in Bantul. The object of this research is the financial statements of 2015 to 2019. The data collection method were used documentation and questionnaire. The calculation use PAP technique was based on Deputy Regulation for the Supervision of the Ministry of Cooperatives and Small and medium Enterprises of Republic Indonesia Number 07/Per/Dep.6/IV/2016. The result of this research shows that health level of the savings and loan cooperatives and financing of BMT PAS 2015 to 2019 seen from; 1) Capital aspects of BMT PAS Bantul in 2015 to 2019 criteria are quite healthy; 2) Aspects management of BMT PAS Bantul in 2015 to 2019 criteria are quite healthy; 3) Aspects of liquidity of BMT PAS Bantul in 2015 to 2019 are healthy criteria; 4) Aspects of compliance with syariah principles BMT PAS Bantul from 2015 to 2019 healthy criteria. Keywords : Financial performance, health level, savings and loan cooperatives and syariah financing.
KEPUTUSAN PEMBELIAN DITINJAU DARI CITA RASA, KEMASAN DAN INOVASI PRODUK PADA AYAM GEPREK MILLENIAL DI COLOMADU Astin Maharani; Istiqomah Istiqomah; Raisa Aribatul Hamidah
JURNAL ILMIAH EDUNOMIKA Vol 7, No 1 (2023): EDUNOMIKA : Vol. 07, No. 01, 2023
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i1.8434

Abstract

This research was conducted to determine the effect of taste, packaging and product innovation on purchasing decisions for Millennial Geprek Chicken in Colomadu. This research is a quantitative study and uses data analysis techniques, namely the classical assumption test (normality, multicollinearity, and heteroscedasticity), multiple linear regression analysis, model feasibility test (F test), t test, and the coefficient of determination (R2). The population in this study were all customers who visited millennial geprek chicken at least 2 times with the aim of buying products sold at millennial geprek chicken in Colomadu. The number of population in this study is not known with certainty. The sampling technique in this study used purposive sampling of 100 respondents. Based on the results of hypothesis testing, especially the F test, it is known that Taste, Packaging and Product Innovation simultaneously have a positive and significant effect on purchasing decisions. The results of the t test show that Taste, Packaging and Product Innovation have a positive and significant effect on purchasing decisions. Keywords: Purchase Decision, Taste, Packaging and Product Innovation
ANALISIS PENGARUH KEDISPLINAN KERJA, KEPUASAN KARYAWAN DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN DI PT. DIAMOND COLD STORAGE Trisna Trisna; Pamela Pamela; Saripudin Saripudin
JURNAL ILMIAH EDUNOMIKA Vol 7, No 1 (2023): EDUNOMIKA : Vol. 07, No. 01, 2023
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i1.6510

Abstract

This study aims to analyze the effect of work discipline, job satisfaction employees, and work motivation on the performance of the Production Division employees at PT Diamond Cold Storage. This study uses a quantitative descriptive analysis method with distributing questionnaires. The sample used in this study is an employee of PT Diamond Cold Storage of 100 people with the method Non Probability Sampling and data processed using the IBM SPSS application Version 25. Based on the results of the partial significance test (T-Test) the results obtained that (1) Work Discipline has a positive and significant effect on performance employees of PT Diamond Cold Storage; (2) Employee Satisfaction has an effect positive and no significant effect on employee performance of PT Diamond Cold Storage; (3) Work Motivation has a positive and significant effect on Employee Performance PT Diamond Cold Storage. Then the results of the simultaneous test (UjiF) state that work discipline, employee satisfaction, and work motivation together have a positive and significant effect on performance employees of PT Diamond Cold Storage. Key Words: Work Discipline, Employee Satisfaction, Work Motivation, Performance Employee
FINANCING IN THE PERSPECTIVE OF SHARIAH BANKING Mujahidin Mujahidin
JURNAL ILMIAH EDUNOMIKA Vol 6, No 2 (2022): EDUNOMIKA : Vol. 06, No. 02, 2022
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v6i2.8917

Abstract

The purpose of this study is to see how financing in the Islamic economy is managed through Islamic banking. Islamic financing, also known as Sharia-compliant financing, is a system of financial practices that adhere to the principles of Islamic law (Sharia). Sharia prohibits the collection and payment of interest (riba) and requires that all financial transactions be conducted in a manner that is ethical and socially responsible. Research method is Literature review is a systematic, explicit and reproducible method for identifying, evaluating and synthesizing works of research results and ideas that have been produced by researchers and practitioners. Literature review aims to make an analysis and synthesis of existing knowledge related to the topic to be researched to find empty space for research to be carried out. Result of this research There are various types of Islamic banking financing instruments available, each with its own features and benefits. Some of the most commonly used instruments include: Mudarabah, Musharakah, Murabah, Ijarah, Sukuk
INOVASI PELAYANAN SURAT PENGANTAR NIKAH MELALUI SSW ALFA MEMBERI KEMUDAHAN TERHADAP CALON PENGANTIN DALAM PENGURUSAN BERKAS NIKAH DI KELURAHAN RUNGKUT TENGAH SURABAYA Alnysa Purwita Ayu; Fauzatul Laily Nisa; Muchtolifah Muchtolifah
JURNAL ILMIAH EDUNOMIKA Vol 7, No 1 (2023): EDUNOMIKA : Vol. 07, No. 01, 2023
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v7i1.7390

Abstract

To provide convenience and excellent service to every citizen who wants to take care of the certificate of legal capacity to do marriage, the Surabaya City Population and Civil Registration Office collaborated with the city government and several related agencies, creating an innovation called SSWAlfa. The purpose of this study is broadly to find out the procedures in the service of certificate of legal capacity to do marriage through by SSWAlfa. Using qualitative descriptive research methods, the results demonstrate that the use of this innovation is doing well. However, it should be remembered that this service innovation only applies to residents of Surabaya City. Keywords : Public Service, SSWAlfa, Techology, Innovation
POLICE AUTHORITY IN CHANGING THE STATUS OF THE WANTED LIST OF PEOPLE IN THE "VINA" CASE Khulaili Harsya, Rabith Madah; Ferly, Bobby; Rizka, Nanda Dwi; Rais, Muhammad Tasbir; Herlinda, Herlinda
JURNAL ILMIAH EDUNOMIKA Vol 8, No 4 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i4.15236

Abstract

ABSTRACT This research is a quantitative study with an explanatory approach. The data used in this article are primary data that researchers obtained from an online questionnaire of 350 Mitra Bangunan employees spread throughout Indonesia. The questionnaire consists of 10 statements related to Job Embeddedness, Employee Performance, and Resonant Leadership. The data obtained were analyzed using the smart PLS 4.0 analysis tool. The result in this article show convincingly that the Job Embeddedness variable can have a positive relationship direction and a significant influence on Employee Performance because the P-Values are positive and below the significance level of 0.05, namely 0.011.. In the next row, the second hypothesis can also be accepted and proven. This is due to the same reason, namely the P-Values are positive and below the significance level of 0.05, namely 0.000. On this basis, the first and second hypotheses in this article can be accepted. Keywords: Job Embeddednes, Employee Performance, Resonant Leadership
PERAN KEPUASAN PELANGGAN SEBAGAI MEDIATOR HUBUNGAN KUALITAS PELAYANAN PADA LOYALITAS PELANGGAN Kevin Budi Efata; Wirawan Endro Dwi Radianto
JURNAL ILMIAH EDUNOMIKA Vol 8, No 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14619

Abstract

The purposes of this research are to discover the influence of service quality to customers satisfaction at PT Merapi Utama Pharma Sidoarjo, to discover the influence of customers satisfaction to customers loyalty at PT Merapi Utama Pharma Sidoarjo, and to discover if customers satisfaction can be the mediation factor for the relationship between service quality and customers loyalty. The approach used in this research is quantitative study with questionnaire method, conducted on 212 customers of PT Merapi Utama Pharma Sidoarjo in the pharmacy and hospital sector with Purposive Random Sampling method. Data was collected and analysed using Smart PLS. The results of this research are that there’s a positive influence of service quality to customers satisfaction, there’s a positive influence of customers satisfaction to customers loyalty as well as customers satisfaction can be the mediation factor for the relationship between service quality and customers loyalty
PENGARUH ONLINE CUSTOMER REVIEW DAN CUSTOMER RATING TERHADAP MINAT BELI PRODUK FASHION PADA MARKETPLACE SHOPEE DI KOTA CIMAHI Adhitya Purwa Rahardjo; Frido Saritua Simatupang
JURNAL ILMIAH EDUNOMIKA Vol 8, No 3 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i3.14710

Abstract

One of the most popular categories on the Shopee marketplace is fashion products. This is an interesting phenomenon, because it demonstrates a change in the way that consumers behave, with a propensity to purchase fashion items online as opposed to in person. This study is to investigate how customers' decisions to buy fashion items on the Shopee marketplace platform in Cimahi City are influenced by online reviews and customer assessments. Using a quantitative methodology, this study examines the validity of the instruments, tests conventional hypotheses, multiple linear regression analysis, hypothesis testing, and evaluation of the coefficient of determinatio. Participants in this study were Cimahi City residents, totaling 107, who were chosen using G-Power software based only on their intention to purchase fashion items from Shopee. This study reveals that the coefficient of determination value obtained is 0.512, which indicates that online customer reviews and customer ratings contribute 51.2% to interest in purchasing. Meanwhile, the remaining 0.488 or 48.8% was influenced by other factors not included in this study. Keywords : Online Customer Review, Cutomer Rating, Purchase Interest
ANALYSIS OF THE IMPLEMENTATION OF GOVERNMENT REGULATION ARTICLE 5 PMK NUMBER 20 OF 2021 CONCERNING SALES TAX ON LUXURY GOODS ON CONSUMER PURCHASING POWER DURING THE COVID-19 PANDEMIC Amyati Amyati; Agustinus Ekensianus Parung; Ryan Fahmi
JURNAL ILMIAH EDUNOMIKA Vol 6, No 2 (2022): EDUNOMIKA : Vol. 06, No. 02, 2022
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v6i2.5312

Abstract

Trading activities of a country cannot be separated from the imposition of taxes, especially PPn and PPnBM, which are the largest income for Indonesian State treasury revenues especially coming from people who have middle and upper economies. This study aims to determine the effect of the PP Article 5 PMK policy Number 20 of 2021 on people's purchasing power during the covid -19 pandemic. The research method used is descriptive qualitative. This research was conducted at GAIKINDO (Indonesian Automotive Industry Association) by analyzing motor vehicle sales data from three brands, namely, Daihatsu, Honda and Toyota, with periods from November 2020 – to February 2021 and March 2021 – to June 2021. For the Toyota brand, there was an increase of 5,387 units or around 20.15%, for the Daihatsu Bran,d there was an increase of 2,930 units or around 29.82,% and for the Honda Brand, there was a decrease of 4,423 units or around 27.26%%, in this case,e due to a decrease in the number of production and weakening sales in the Japanese market and its exports. Based on the explanation above, it can be concluded that there increase in sales for t, the Toyota and Daihatsu brands due to the PPnBM incentive with a tariff of 100%. This also affects the purchasing power of consumers during the Covid-19 pandemic.

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