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Al-Kharaj: Journal of Islamic Economic and Business
Published by Institut Agama Islam Negeri Palopo
ISSN : 2686262X     EISSN : 26859300     DOI : 10.24256/kharaj.v4i2
Core Subject : Economy,
Economics, Econometrics & Finance
Al-Kharaj, Journal of Islamic Economic and Business is peer-reviewed journal published by program studi ekonomi syariah , Institut Agama Islam Negeri (IAIN) Palopo. Al-Kharaj focus on the research of Islamic Economic and Business. The aims of this journal is to explore and develop economic related to Islamic and Business. This Journal welcomes contributions from researchers in related diciplines.
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 1,173 Documents
 110   111   112   113   114 
The Effect of Online Queue Implementation and Service Quality on Patient Satisfaction at Kendangsari Mother and Child Hospital Surabaya Tri Hedianto; Farida Yuliaty; Ayu Laili Rahmiati; Kosasih; Vip Paramarta
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10138

Abstract

Digital transformation in healthcare, particularly through online queue systems, has become a vital instrument for improving operational efficiency and patient comfort in the post-pandemic era. This study aims to analyze the effect of online queue implementation (X₁) and service quality (X₂) based on SERVQUAL dimensions on patient satisfaction (Y) at RSIA Kendangsari Surabaya. A quantitative descriptive approach was applied using multiple linear regression analysis on 121 outpatient respondents who utilized the online queue system. The results show that online queue implementation does not have a significant partial effect on patient satisfaction (t=0.971, sig.=0.333), as it is perceived as a standard facility (hygiene factor). Service quality, however, has a significant positive partial effect (t=5.952, sig.=0.000). Simultaneously, both variables significantly influence patient satisfaction (F=29.672, sig.=0.000) with a coefficient of determination of 33.46%. Management is advised to prioritize service quality improvements, especially staff empathy (Empathy) and responsiveness, while continuously optimizing the technical features of the online queue system.
Flexible Working Space for Generation Z Employees in the Banking Sector Via Lailatur Rizki; Imam Abrori; Masyhuri Masyhuri; Fauzan Muttaqien
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10140

Abstract

This study aims to analyze the effect of Flexible Working Space (FWS) and Organizational Support on Employee Performance with Work Life Balance (WLB) as a mediating variable among Generation Z employees in the banking sector in Lumajang City. The research approach uses a quantitative method with primary data collection through a Likert scale-based questionnaire. The research sample consisted of 98 respondents selected using purposive sampling. Data analysis was performed using the Structural Equation Modeling–Partial Least Square (SEM-PLS) method with the help of SmartPLS 4.0 software. The results showed that FWS did not have a significant effect on WLB or employee performance. Conversely, organizational support had a positive and significant effect on WLB and employee performance. In addition, WLB was found to have a significant effect on employee performance and mediated the relationship between organizational support and employee performance, but did not mediate the relationship between FWS and employee performance. These findings confirm that in the context of the regional banking sector, organizational support plays a more strategic role than workplace flexibility in improving work-life balance and the performance of Generation Z employees.
The Influence of Internal Control, Audit Committee, Whistleblowing System, and Moral Sensitivity on Fraud Prevention Elvina Sephia Hardiyanti; Dirvi Surya Abbas
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10145

Abstract

The primary objective of this study is to evaluate how internal controls, audit committee efficiency, whistleblowing systems, and moral sensitivity influence efforts to minimize fraud in infrastructure corporations listed on the Indonesia Stock Exchange (IDX) from 2021 to 2024. Using a quantitative approach, this study tests the hypothesis regarding the positive and significant impact of each independent variable on fraud prevention. Secondary data sourced from companies’ annual reports were selected using purposive sampling. To test the relationships among variables, the researcher applied panel data regression with a fixed-effects model. The analysis results indicate that strengthening corporate governance and collective moral awareness collectively enhance the effectiveness of fraud prevention. These findings confirm that robust governance mechanisms are a crucial instrument in mitigating the risk of illegal activities within organizations. The implications of this research suggest that management should be more proactive in optimizing the role of the audit committee and fostering moral sensitivity as a long-term preventive strategy.
The Influence of Online Queue Implementation, Service Quality, and Digital Literacy on Patient Satisfaction at Puskesmas M Surabaya Ranti Ana Ningsih; Kosasih; Taufan Nugroho; Vip Paramarta; Farida Yuliaty
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10153

Abstract

This study aims to analyze the influence of online queue implementation, service quality, and digital literacy on patient satisfaction at Puskesmas M Surabaya. A quantitative approach with descriptive and verificative methods was employed. Data were collected via questionnaires distributed to 97 respondents, determined using the Slovin formula from a population of 3,059 outpatients. Multiple linear regression was conducted using SPSS. Results indicate that online queue implementation (X1) has a positive but non-significant effect on patient satisfaction (β = 0.148; Sig. = 0.059), while service quality (X2) (β = 0.393; Sig. = 0.000) and digital literacy (X3) (β = 0.345; Sig. = 0.000) have a positive and significant effect, both partially and simultaneously (F = 11.918; Sig. = 0.000). The coefficient of determination R² = 0.670 indicates that 67% of patient satisfaction variance is explained by the three variables. These findings affirm that humanistic service interactions and patient digital literacy are critical complements to digital transformation in primary healthcare settings.
The Influence of Social Media Marketing and Product Diversity on Honda Motorcycle Purchase Interest at PT. Berlian Bintang Mas Prycillia Putri Dwi Vani; Dian Setyorini; Hommy Dorthy Ellyany Sinaga; Edwin Sugesti Nasution; Fery Wahyudi
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10155

Abstract

This study aims to determine the simultaneous and partial influence of social media marketing and product diversity on purchase intention at PT. Berlian Bintang Mas. Data were obtained from 110 respondents, customers of PT. Berlian Bintang Mas, using purposive sampling. Data analysis used multiple linear regression with the model: purchase intention = 1.678 + 0.268 social media marketing + 0.449 product diversity + e. The results indicate that partially, social media marketing and product diversity have a positive and significant influence on purchase intention, as evidenced by a significance value below 0.05 and a calculated t-test greater than the t-table, as evidenced by an F-value of 1647.489 with a significance below 0.05. The coefficient of determination (R²) of 0.969 indicates that 96.9% of the variation in purchase intention can be explained by social media marketing and product diversity, while the remaining 3.1% is influenced by other factors outside this research model.
The Influence Of Service Quality Dimensions On Patient Ratings In Google Reviews Based On Text Mining (Survey Study At Hasna Medika Cirebon Hospital) Meti Linawati; Kosasih; Rulia; Farida Yuliaty; Vip Paramarta
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10164

Abstract

This study aims to examine the effect of service quality dimensions on patient ratings on Google Review using a text mining approach at Hasna Medika Hospital, Cirebon. An descriptive-verificative quantitative design was employed using secondary data derived from patients’ online reviews. The analytical procedure included text preprocessing (cleaning, tokenizing, and normalization), keyword mapping into the five SERVQUAL dimensions (Reliability, Assurance, Tangibles, Empathy, and Responsiveness), and quantification of dimensional frequency as independent variables. Multiple linear regression analysis was conducted to test both simultaneous and partial effects on patient ratings as the dependent variable. The findings reveal that, simultaneously, the five service quality dimensions significantly influence patient ratings. Partially, Tangibles and Responsiveness demonstrate positive and significant effects, while Reliability and Assurance show significant negative effects. Empathy does not exhibit a significant influence. The coefficient of determination (R² = 0.323) indicates that the model explains 32.3% of the variance in patient ratings. These results suggest that digital patient reviews analyzed through text mining provide a data-driven approach for evaluating hospital service quality and offer managerial implications for strengthening patient-centered care strategies.
Enhancing Educational Relevance and Graduate Employability through the Penta Helix Collaboration Model: A Strategic Approach for Promoting IAIN Parepare An Ras Try Astuti; Rezki Fani
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10171

Abstract

In the context of rapid technological disruption and evolving labor market demands, higher education institutions must ensure that their curricula and programs remain relevant while enhancing graduate employability. This study examines the application of the Penta Helix collaboration model—integrating government, academia, industry, media, and community—as a strategic framework for promoting IAIN Parepare and improving workforce readiness. Employing a sequential exploratory mixed-methods design, qualitative data were collected through interviews, observations, and document analysis, followed by quantitative validation using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Findings indicate that structured collaboration among Penta Helix stakeholders significantly enhances educational relevance, provides practical learning opportunities, and strengthens alumni competencies, particularly through internships, digital skill development, and adaptive curricula. Government support, industry engagement, and media-driven promotion play pivotal roles in increasing institutional visibility and bridging the gap between academic preparation and labor market requirements. While challenges remain, including uneven stakeholder participation and skill gaps in digital competencies, the study demonstrates that synergistic Penta Helix collaboration fosters graduate employability, institutional branding, and social engagement. The results offer practical implications for Islamic higher education institutions seeking to integrate multi-stakeholder strategies and highlight opportunities for future research on longitudinal impacts and digital innovation in graduate readiness
The Influence of Discounts and Cashback on Purchasing Decisions Through Perceived Value and Trust in Shopee Consumers Omega Cristiani; Finnah Fourqoniah
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10173

Abstract

This study aims to analyze the influence of discounts and cashback on purchasing decisions by considering the mediating role of perceived value and trust among Shopee consumers in Samarinda City. The study used a quantitative approach with an associative method, involving 400 respondents selected through purposive sampling. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results showed that discounts significantly influenced purchasing decisions, while cashback did not have a significant direct effect. Discounts and cashback were shown to significantly influence perceived value and trust. Furthermore, perceived value and trust also significantly influenced purchasing decisions. In the mediation analysis, discounts significantly influenced purchasing decisions through perceived value and trust. Meanwhile, cashback did not significantly influence perceived value, but did have a significant effect through trust. This study demonstrates that the effectiveness of promotional strategies is determined not only by price incentives but also by their ability to shape consumer perceptions of value and trust.
The Influence of Sustainability Reporting, Big Data, IT Governance, and Gender Diversity on Firm Value in The Infrastructure Sector Listed on The Indonesia Stock Exchange period 2021-2024 Rara Andini; Dirvi Surya Abbas; Imam Hidayat
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10192

Abstract

This study examines the influence of Sustainability Reporting, Big Data, IT Governance, and Gender Diversity on firm value in infrastructure companies listed on the Indonesia Stock Exchange (IDX) during 2021–2024. A quantitative approach is employed using panel data collected from annual reports and financial statements. The sample is determined through purposive sampling based on predefined criteria. Data analysis is conducted using panel data regression, with model selection tests including the Chow Test, Hausman Test, and Lagrange Multiplier Test, which identify the Random Effect Model (REM) as the most appropriate model. The results indicate that, simultaneously, Sustainability Reporting, Big Data, IT Governance, and Gender Diversity have a significant effect on firm value. However, partially, only Gender Diversity shows a significant positive influence, suggesting that higher female representation in managerial positions enhances decision-making quality and increases investor confidence. In contrast, Sustainability Reporting, Big Data, and IT Governance do not show significant individual effects on firm value during the observed period. These findings imply that gender diversity plays a strategic role in improving firm value, while ESG disclosures and technological initiatives have not yet become key determinants of firm valuation in the infrastructure sector. Future research is recommended to include additional variables, longer observation periods, or different sectors to obtain more comprehensive insights.
The Effect of Pharmacy Installation Services, Service Quality, and Patient Satisfaction on Patient Loyalty at Global Medical Center Clinic Batam Riris Liani; Farida Yuliaty; Vip Paramarta; Kosasih; Rukhiyat Syahidin
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.10224

Abstract

The quality of healthcare services, particularly in the Pharmacy Installation, plays a crucial role in shaping patient satisfaction and loyalty at primary healthcare facilities. The phenomenon observed at Global Medical Center Clinic Batam reveals several challenges, including relatively long pharmacy service waiting times, unfriendly staff attitudes, limited drug information and education, and inadequate supporting facilities. These conditions have the potential to reduce patient satisfaction and loyalty, making it necessary to conduct an empirical study to determine the extent to which pharmacy installation services, service quality, and patient satisfaction can influence patient loyalty. This study employed a quantitative approach with a survey method conducted on 110 patient respondents. Data analysis was performed using SPSS software through validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that pharmacy installation services significantly influence patient loyalty (β = 0.206, p = 0.026); service quality significantly influences patient loyalty (β = 0.273, p = 0.006); and patient satisfaction significantly influences patient loyalty (β = 0.078, p = 0.035). Simultaneously, all three variables explain 83.3% of the variance in patient loyalty (F = 9.869, p = 0.000). Clinic management is advised to implement continuous improvements in pharmacy service aspects, service quality standards, and patient experience to maintain competitiveness and the clinic's reputation.

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