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Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
Published by Lembaga Komunitas Informasi Teknologi Aceh
ISSN : -     EISSN : 25801643     DOI : https://doi.org/10.35870/jtik
Core Subject : Science, Engineering,
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi), e-ISSN: 2580-1643 is a free and open-access journal published by the Research Division, KITA Institute, Indonesia. JTIK Journal provides media to publish scientific articles from scholars and experts around the world related to Hardware Products, Software Products, IT Security, Mobile, Storage, Networking, and Review An application service. All published article URLs will have a digital object identifier (DOI).
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 983 Documents
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Strategi Komunikasi Mahasiswa Perantau Menghadapi Culture Shock di Kota Medan Jihan Syalwa; Anang Anas Azhar
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 4 (2025): OCTOBER-DECEMBER 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i4.4405

Abstract

This study aims to analyze the communication strategies used by migrant students in dealing with culture shock in Medan City. The method used is descriptive qualitative with data collection techniques through in-depth interviews, observation, and documentation. The informants consisted of five students from various regions in Sumatra who were studying at UINSU and UMSU. The results of the study showed that the communication style of Medan people is loud, expressive, and direct triggers culture shock. To overcome this, students apply accommodative communication strategies, are active in campus social activities, build social support networks, and utilize social media as a means of adaptation. Environmental support and mental readiness play an important role in the adjustment process. These findings are relevant to the Communication Accommodation Theory and intercultural communication, and recommend the need for a cultural adaptation assistance program for migrant students in the campus environment.
Analisis Respons Netizen Terhadap Ujaran Kebencian Dalam Kolom Komentar Instagram Gibran Rakabuming Pada Masa Kontestasi Politik 2024 Fikril Hakim; Irma Yusriani Simamora
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 4 (2025): OCTOBER-DECEMBER 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i4.4502

Abstract

This study aims to analyze netizens' responses to hate speech in the comments column of Gibran Rakabuming's Instagram account, Vice President of the Republic of Indonesia for the 2024–2029 period. The study used a content analysis method with a descriptive qualitative approach. Data were obtained from netizens' comments on Gibran's uploads from March to April 2025. The results of the study showed various types of hate speech, such as those motivated by politics, physical, psychological, racism, and age. The dominant forms of speech include insults, provocation, and blasphemy. Netizens' responses were divided into two: supporting and rejecting. Supporting responses appeared in the form of justification or sarcasm, while rejecting responses showed awareness of digital ethics and an invitation to respect each other. This study highlights the polarization of opinion in the digital space as well as the importance of digital literacy, social media ethics, and content moderation regulations to create healthy public communication.
Strategi Komunikasi Pemasaran Digital Untuk Meningkatkan Customer Engagement UMKM (Studi Kasus Bubur Ayam Bang One Medan Johor Tahun 2025) Rizky Amanda Putri; Abdul Rasyid
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 4 (2025): OCTOBER-DECEMBER 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i4.4503

Abstract

Small and Medium Enterprises (SMEs) have a strategic role in driving local economic growth and increasing the competitiveness of the informal sector. This study aims to analyze the digital marketing communication strategy implemented by SMEs Bubur Ayam Bang One in Medan Johor in increasing customer engagement during 2024. This study uses a qualitative approach with a case study method. Data were collected through in-depth interviews with owners, sellers, and customers, as well as observations of digital content activities uploaded through various social media platforms. The results of the study show that the use of digital platforms such as TikTok, Instagram, WhatsApp, and food delivery services can expand market reach and increase customer interaction. The main strategies implemented include collaboration with local influencers, utilizing viral trends, and compiling emotionally attractive visual content. Supporting factors include customer enthusiasm and TikTok usage trends, while obstacles faced include limited promotional budgets and high business competition. This study recommends that SMEs optimize creative content and strengthen digital community engagement as part of a long-term strategy to maintain customer loyalty and increase business desire.
Persepsi Masyarakat Terhadap Keterlibatan Perempuan dalam Struktur Pemerintahan Desa Gunung Manaon Kecamatan Panyabungan, Mandailing Natal (Perspektif Gender) Norma Hanisah Nasution; Efi Brata Madya
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 9 No 3 (2025): JULI-SEPTEMBER 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v9i3.4606

Abstract

This study aims to analyze public perception of women's involvement in the government of Gunung Manaon Village, Panyabungan District, Mandailing Natal Village, through a gender perspective with a descriptive qualitative method. The results show that although quota policies open up formal access for women, their participation in decision-making is still hampered by patriarchal norms, gender stereotypes, and biased communication. Some women have begun to participate actively, especially those who have access to education, technology, and social organizations, but this involvement is still limited and not fully supported by the surrounding environment. This study recommends participatory communication strategies, leadership training based on Islamic values, and strengthening the role of the media and community leaders in shaping public opinion that supports gender equality. An integrated approach between affirmative policies and women's capacity building is expected to create a village political climate that is inclusive, fair, and responsive to the needs of all residents regardless of gender.
Strategi Komunikasi Termediasi Pekerja Remote dengan Klien Multinasional Rosalinda Manullang; Syifa Syarifah Alamiyah
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5574

Abstract

This study aims to examine the mediated communication patterns employed by remote workers in their interactions with multinational clients. The background of this research is grounded in the rapid development of communication technologies and the increasing prevalence of remote work systems. The research method applied is descriptive qualitative, with data collected through in-depth interviews and documentation. The findings indicate that mediated communication is influenced by media selection, technical barriers, cultural differences, and time zone disparities. The primary strategies adopted by workers include aligning the choice of media with work requirements, clarifying instructions through written documentation, and maintaining interpersonal relationships with clients. This study contributes to the advancement of business communication scholarship, particularly in the context of cross-national remote working relationships.
Rancang Bangun Aplikasi Mobile SiTANDES: Sistem Peminjaman Alat Pertanian Desa Kampunganyar Banyuwangi Tsalis Rahmad Darmawan; Jauhari Achmad Pradana; Wahyu Setiawan; Alfi Kurinita Widianti; Natasya Ika Marshanda; Hendra Maulana
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5856

Abstract

The development of digital technology has opened up opportunities to improve the efficiency of agricultural services, including in Kampunganyar Village, Banyuwangi, which has been carried out manually, making it prone to delays and recording errors. To address these issues, the SiTANDES (Sistem Tani Desa) mobile application was developed using Java programming language, Firebase as the database, and XML for the interface with an Agile Scrum approach. System testing was conducted through blackbox and User Acceptance Test (UAT) involving 10 respondents. Test results showed a 100% success rate for application functions in the Black-Box test and a 92% user acceptance rate in the User Acceptance Test, indicating that all features functioned according to user needs. With the implementation of SiTANDES, the tool lending process has become faster, more efficient, and more transparent, supporting the transformation of village agricultural services toward a more modern and information technology-based system.
Analisis Wacana Kritis Politik Oligarki dalam Podcast Bocor Alus Politik "Bedah Kasus Pertamina dan Jaringan Politik Riza Chalid" YouTube Tempo.co Lailatul Magfiroh; Heidy Arviani
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5875

Abstract

This study examines oligarchic political discourse in Tempo.co’s Bocor Alus Politik podcast episode “Pertamina and Riza Chalid’s Political Network.” It investigates how political–economic power relations are represented in media narratives when discussing Indonesia’s energy governance, particularly regarding fuel imports, policy “conditioning,” and elite networks. The research employs a descriptive qualitative design and Teun A. van Dijk’s Critical Discourse Analysis framework, focusing on the dimensions of text, social cognition, and social context. The findings show that the podcast constructs oligarchy as a mode of power operating beyond formal state institutions through interconnected political and business actors that mutually reinforce protection and access. Riza Chalid is framed not merely as a businessman but as an informal political actor perceived to influence national energy policy and the distribution of rents. Evaluative lexical choices such as “Gasoline Godfather,” “old modus,” and the metaphor “out of the tiger’s mouth into the crocodile’s jaws” function to sharpen criticism that the issue is not reducible to individual wrongdoing, but rooted in structural continuity and the reproduction of networks. These results align with Jeffrey A. Winters’s concept of oligarchy as income defense, in which political power is used to secure wealth accumulation and protection by a narrow elite. Practically, the podcast as a digital platform operates as a space of counter-discourse, expanding public understanding of the nexus between media, power, and energy politics.
Perancangan UI/UX pada Website Aerialmovie Menggunakan Metode Design Thinking Mannuel Valent Krisnandyo; T. Arie Setiawan Prasida; Peni Pratiwi
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5906

Abstract

In expanding the market reach of Aerialmovie services through information dissemination, several issues were identified with the promotional media used, resulting in the current scope of information only reaching certain clients. This study discusses the design of a website-based UI/UX as a medium for disseminating information and promotional tools for Aerialmovie. The UI/UX design on the website uses the design thinking method to identify existing problems. Qualitative and quantitative approaches are used as means of data collection. The UI/UX design is evaluated using the usability testing method, and the results show that the application of design thinking improves the UI/UX design of the Aerialmovie website because it helps to understand the target users, so that they feel more comfortable and find it easier to access the Aerialmovie website.
Penerapan Model Simulasi Antrian Single-Phase Multi-Channel untuk Optimasi Layanan Coffeeshop Presensia di Kota Medan Efani Desi; Siti Aliyah; Fitri Pranita Nasution; Enni Maisaroh; Indah Lestari
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5928

Abstract

This study applies an M/M/s single-phase multi-channel queue simulation model (Poisson arrivals λ avg. 19 cust/hr, exponential service μ=6 cust/hr/barista, FIFO) via POM-QM for Windows to optimize Coffeeshop Presensia services in Medan (observation Nov 1-30, 2024, 3-9 PM). Baseline (s=4: 2 baristas + 2 cashiers) shows Lq=3, Wq=0.15 hr (9 min), Po=0.02 on busy days. Optimal scenario (3 baristas + 2 cashiers) reduces Wq to ~2 min (95% CI: 1.8-2.2 min), ρ =0.67. Recommendation: add 1 barista during peaks. This adjustment resulted in a significant reduction in the average customer waiting time, from 9 minutes to around 2 minutes, ensuring that the service provided meets the standard time expected by customers. This study provides valuable insights into improving service efficiency through more strategic resource allocation at Coffeeshop Presensia.
Pengaruh Electronic Word of Mouth dan Komunikasi Pemasaran Digital terhadap Niat Berasuransi (Studi Kasus pada Pengikut Akun Instagram PT Equity Life Indonesia) Yuliarti Yuliarti; Cahyanti Baskoro Ratri
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i3.5933

Abstract

This study aims to examine the influence of electronic word of mouth (e-WOM) and digital marketing communications on insurance purchase intentions, using a case study of followers of PT Equity Life Indonesia's Instagram account. The research was conducted using a survey method and purposive sampling technique, with 100 respondents who were followers of PT Equity Life Indonesia's Instagram account. The collected data were analyzed using multiple linear regression to test the relationships between the variables. The results of the study confirm that both e-WOM and digital marketing communications have a significant impact on insurance purchase intentions. These findings suggest that effective management of e-WOM and the application of appropriate digital marketing strategies can encourage insurance purchase intentions among PT Equity Life Indonesia's Instagram followers. Consequently, PT Equity Life Indonesia has been successful in consistently stimulating its followers through social media, leading to an increased intention to purchase insurance. This study provides valuable insights for insurance marketers in designing more effective strategies in the digital era.

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