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Jurnal Ilmiah Manajemen Kesatuan
Published by Institut Bisnis dan Informatika Kesatuan
ISSN : 23377860     EISSN : 2721169X     DOI : https://doi.org/10.37641/
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI Kesatuan.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Pemasaran
Articles 1,723 Documents
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Training and Work Environment on Employee Performance: Mediating Effect of Work Motivation in State-Owned Hospital Holdings Irawati Winarno; Asep Saifudin; Deni Gustiawan; Winaya Puwanti
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5282

Abstract

The healthcare industry faces increasing challenges in improving service quality, patient safety, and operational efficiency, requiring optimal employee performance. However, issues such as competency gaps, less conducive work environments, and uneven work motivation hinder performance improvement. This study examines the influence of training and work environment on employee performance, with work motivation as a mediating variable. Partial Least Squares Structural Equation Modeling (SEM-PLS) was used as a quantitative explanatory method. Likert-scale questionnaires were used to collect data, and SmartPLS was used for analysis. A total of 222 respondents were chosen by simple random sampling. The results indicate that training and the work environment have significant effects on employee performance. Both training and work environment significantly influence work motivation. Work motivation shows the strongest effect on performance and partially mediates the relationships between training and work environment on performance. The study highlights the critical role of work motivation in enhancing employee performance, supported by effective training and a conducive work environment. These findings provide practical guidance for improving human resource management strategies in healthcare organizations.
Destination Stewardship for Regenerative Tourism: Governance Mechanisms, Implementation Pathways, and Measurable Outcomes I Wayan Sudiartha; Luh Putu Mahyuni; Ida Ayu Oka Martini
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5283

Abstract

Regenerative tourism addresses the limits of growth-led models, but literature remains fragmented in explaining how destination transitions are conceptualized, governed, implemented, and evaluated in practice. This study systematically reviews how destination stewardship is understood and operationalized within regenerative tourism transitions, focusing on five related questions concerning conceptualization, governance mechanisms and stakeholder arrangements, implementation pathways, measurable outcomes and indicators, and practical destination application. A Scopus-based systematic literature review of English- language, journal articles published between 2016 and 2026 was conducted, and 18 studies were included following PRISMA-based screening and eligibility assessment. The findings show that destination stewardship is emerging less as a settled concept than as a place-based, multi-actor, and restorative governance orientation. Governance is the primary operational mechanism through which regenerative transition is pursued, implementation pathways are adaptive, staged, and context-sensitive, and measurable outcomes remain the weakest part of the evidence base. Practical application is most consistently expressed through five principles: reframing destination purpose beyond growth, building governance capacity, implementing adaptively, tailoring strategy to place, and monitoring beyond conventional tourism metrics. The review contributes a review-derived analytical framework and highlights the need for clearer conceptual boundaries, stronger comparative research, and more robust destination-level regenerative indicators.
The Effect of Career Development on Turnover Intention: The Mediating Role of Job Satisfaction among Generation Z Employees Epi Parela; Hujaimatul Fauziah
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5287

Abstract

This study examines the effect of career development on turnover intention with job satisfaction as a mediating variable among Generation Z employees. The study addresses the growing challenge of retaining younger employees who tend to place strong emphasis on career growth, meaningful work, and organizational support. Using a quantitative explanatory design, data were collected through questionnaires from 186 Generation Z employees working in various organizations. The data were analyzed using descriptive statistics, validity and reliability tests, correlation analysis, and hypothesis testing through regression-based mediation analysis. The results show that career development has a significant positive effect on job satisfaction and a significant negative effect on turnover intention. Job satisfaction also has a significant negative effect on turnover intention. In addition, job satisfaction partially mediates the relationship between career development and turnover intention. These findings indicate that career development can reduce employees’ intention to leave both directly and indirectly by improving job satisfaction. The study highlights the importance of career development as a strategic human resource practice for enhancing satisfaction and retaining Generation Z employees in increasingly competitive work environments.
Emotions Behind the Wheel: Customer Incivility, Need Satisfaction, and Service Quality in Online Transportation Fitri Ramadhani; Febzi Fiona
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5294

Abstract

This study is motivated by the rapid development of digital transportation services, which not only demand system efficiency but also involve emotional dynamics in service interactions. Customer incivility has the potential to influence service quality through users’ psychological mechanisms. Therefore, this study aims to examine the effect of customer incivility and service convenience on service quality by incorporating the mediating role of need satisfaction and the moderating role of surface acting. This study employs a quantitative approach with a causal explanatory design, involving 350 active Maxim users in Indonesia selected through purposive sampling. Data were collected through an online survey and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The findings indicate that customer incivility negatively affects need satisfaction and service quality, while positively influencing surface acting. In addition, need satisfaction and service convenience significantly enhance service quality. Need satisfaction also serves as a mediator, while surface acting moderates the relationship between customer incivility and both need satisfaction and service quality. In conclusion, service quality in digital contexts is shaped by both psychological and functional factors, highlighting the importance for service providers to simultaneously manage emotional experiences and service convenience
The Mediating Effect of Innovation in the Relationship between Intellectual Capital and Institutional Performance Fariz Fariz; Tutik Winarsih
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5306

Abstract

In knowledge-intensive organizations like higher education institutions, the connection between intellectual capital and institutional performance has recently drawn significant academic attention. This study examines whether human, structural, and relational capital individually contribute to better institutional performance through innovation. With a sample of 242 academic staff and structural leaders from public and private universities, the study employed Partial Least Squares Structural Equation Modelling (PLS-SEM) using SmartPLS 4 software. According to the results, innovation is significantly and positively influenced by all three elements of intellectual capital. Furthermore, relational capital and innovation both exert significant direct effects on institutional performance. Innovation fully mediates the relationships between human capital and institutional performance, and between structural capital and institutional performance, while partially mediating the relationship between relational capital and institutional performance. This study concludes that human and structural capital do not significantly improve institutional performance without the intervening role of innovation, whereas relational capital contributes significantly to institutional performance both directly and through innovation. These findings extend the intellectual capital–innovation–performance framework beyond its conventional commercial origins into the higher education context, offering actionable insights for institutional leaders and policymakers seeking to leverage knowledge assets for sustainable performance improvement.
Financial Literacy and Financial Self-Efficacy as Determinants of Responsible Financial Behavior: The Effect of Fintech Adoption and Financial Stress Febriana Louw; Giriati Giriati; Helma Malini
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5310

Abstract

This study is motivated by the increasing complexity of financial behavior in the digital era, where the rapid expansion of Financial Technology (Fintech) has enhanced access to financial services but has not necessarily led to more responsible financial behavior. Although financial literacy and financial self-efficacy are recognized as key determinants of financial decision-making, empirical findings remain inconsistent, indicating the need to explore additional mechanisms such as fintech adoption. This study aims to examine the effects of financial literacy and financial self-efficacy on responsible financial behavior, incorporating fintech adoption as a mediating variable and financial stress as a moderating variable. A quantitative survey design was employed, involving 236 Generation Z respondents in Pontianak, Indonesia, and analyzed using SEM-PLS. The results reveal that financial literacy has a positive but insignificant direct effect, while financial self-efficacy significantly influences responsible financial behavior. Fintech adoption is found to have a positive effect and mediates both relationships. Additionally, financial stress weakens the relationship between financial literacy and financial behavior. In conclusion, promoting responsible financial behavior requires the integration of financial knowledge, self-efficacy, and effective utilization of fintech.
Formulation of Priority Strategy for Implementing Performance Management in F&B MSMEs Using SWOT and QSPM Approaches Zelinka Natalia Angelina; M. Syamsul Maarif; Yudha Heryawan Asnawi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5314

Abstract

The food and beverage sector competition demands efficiency and digital readiness amid managerial and digital constraints. This study aims to determine priority strategies to improve the performance of MSMEs in the food and beverage sector, with a case study. The methods employed in this study use a mixed-method approach, combining qualitative analysis and quantitative strategic tools, including business model canvas for initial business mapping, internal factor evaluation matrix, external factor evaluation matrix, internal-external matrix, SWOT analysis, and quantitative strategic planning matrix. The results indicate that the F&B MSME is positioned in cell V (hold and maintain) based on the IE matrix. The SWOT analysis generates several alternative strategies, which are further evaluated using a quantitative strategic planning matrix to determine priority strategies. The main selected strategy is WO2, which focuses on improving internal management systems, including expanding cashier access and developing more structured operational standard operating procedures supported by the potential for increasing online-based sales volume, with the highest Total Attractiveness Score (TAS) of 4.18. The next strategies are WO1 (TAS 3.31) and WT2 (TAS 3.01), which emphasize improving human resource competencies and enhancing digital promotion activities.
Simulation-Based Experiential Learning for Developing Professional Writing Competency: A Human Capital Perspective Vega Fonsula Andromeda
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5318

Abstract

Writing is increasingly recognized as a critical employability skill and a core component of organizational communication. However, traditional instructional approaches often fail to connect technical knowledge with communication capabilities. This study examines the role of simulation-based experiential learning in enhancing professional writing competency within a management and training context. This study adopts a quasi-experimental design using a pretest–posttest approach involving 104 cadets from maritime institutions. The intervention integrates a navigation light simulator within an experiential learning framework to support the development of writing skills in Maritime English. The results indicate a statistically significant improvement in participants’ performance, supported by an increase in mean scores, a moderate effect size, and a normalized gain score of 0.33. Additionally, reduced score variability suggests improved competency alignment across participants. From a management perspective, these findings highlight the effectiveness of experiential, simulation-based training as a mechanism for human capital development, particularly in enhancing communication-intensive competencies. The study contributes to the literature by extending experiential learning theory into the domain of professional communication and employability. Practical implications suggest that integrating simulation-based learning into training design can bridge the gap between technical expertise and communication skills required in organizational settings.
Job Demands–Resources and Burnout in Public Sector: A Systematic Literature Review Fitri Angraini; Nimmi Zulbainarni; Anggraini Sukmawati
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5332

Abstract

This study is motivated by the high prevalence of burnout among public sector employees, which has significant implications for individual well-being and organizational effectiveness. This study aims to map empirical evidence on burnout within the Job Demands–Resources (JD-R) framework, specifically by identifying the dimensions of job demands and job resources and examining their relationships with burnout in the public sector. This research employed a Systematic Literature Review (SLR) following PRISMA guidelines, using the Scopus database for studies published between 2001 and 2025, resulting in 14 selected articles. The findings indicate that quantitative demands are the most dominant predictors of burnout, followed by organizational structure and work arrangement demands, while mental and emotional demands remain relatively underexplored. On the other hand, interpersonal and social resources, such as supervisor and coworker support as well as a positive organizational climate, emerge as the most important protective factors against burnout. Burnout occurs when high job demands are not adequately balanced by sufficient job resources. The study concludes that maintaining a balance between job demands and job resources is essential for preventing burnout. Practically, public sector organizations should manage workload, clarify role expectations, and strengthen social support and organizational climate to enhance employee well-being.
Burnout Coping Management among Oil and Gas Workers: A Systematic Literature Review Patria Rahmawaty; Luh Putu Mahyuni; Agus Fredy Maradona
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 3 (2026): JIMKES Edisi Mei 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i3.5355

Abstract

Employees in the oil and gas industry face unique occupational stressors that increase their vulnerability to burnout, including long working hours, hazardous conditions, and operational uncertainty. This study synthesizes empirical evidence on coping mechanisms used by oil and gas workers to manage burnout at individual, social, and organizational levels. Using a systematic literature review based on the PRISMA 2020 protocol, this review examined Scopus-indexed peer-reviewed articles published between 2007 and 2025 through Boolean search strategies and keywords related to burnout, coping, and the oil and gas workforce. Following a staged screening process, seven articles met the inclusion criteria and were analyzed using thematic analysis. The findings reveal five main domains of coping strategies among oil and gas workers: problem-focused coping, emotion-focused coping, social support-based coping, resilience-oriented coping, and organizational coping. These findings indicate that burnout management depends not only on individual capacity but also on social support, work design, and organizational policies. This article develops an integrated model of burnout coping management for oil and gas workers that links individual psychological resilience with organizational interventions to enhance well-being, occupational safety, and workforce sustainability in high-risk work environments.

Page 172 of 173 | Total Record : 1723

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