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Dr. Maria Yosephine Dwi Hayu Agustini, MBA
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Journal of Management and Business Environment (JMBE)
Published by Universitas Katolik Soegijapranata
ISSN : -     EISSN : 26855992     DOI : https://doi.org/10.24167/jmbe
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other
The Journal of Management and Business Environment (JMBE) is a blind-review journal that is published by Magister Management, Soegijapranata Catholic University, Semarang, Indonesia. The journal is intended to provide forums for academicians and practitioners to disseminating relevant, high quality research and discussing issues in the field of management and business environment. We welcome manuscripts on theoretical and empirical research papers, professional papers, review papers, cases and organizational practices in the field of management. Submissions should be original and critical papers that are under review, accepted, published or will be published elsewhere. Manuscripts with the following topics are welcomed: Management studies Marketing management Human resources management Financial management Operations management Entreprenuership Strategic management Technological, social, economic, political, legal and regulatory environment Other related topics in management and business environment
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 98 Documents
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Transforming Patient Complaints: Strategic Layout and Operational Processes Enhancements at Pharmacy Unit Nugraha, Aditya; Untari, Rustina
Journal of Management and Business Environment (JMBE) Vol 6, No 2: January 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i2.12028

Abstract

Hospital, as a healthcare provider, consists of various interrelated service units. Pharmaceutical services for outpatient, inpatient, and operating room are provided by the pharmacy units and they need good operational management to maintain the speed of service. However, with the increasing number of patients, there has been a drastic decline in pharmacy service speed, leading to a rise in patient complaints and a decrease in patient satisfaction index, which, if unaddressed, may result in patient loss. This study measured the impact of changes in room layout, workflow improvements, pharmacy unit manpower productivity, and alteration of drug packaging on complaint numbers and satisfaction index of the patients at Primaya Hospital Semarang. A Likert scale questionnaire was to assess patient satisfaction and record complaints received via WhatsApp, Google Reviews, email, Instagram, or directly to the customer service unit. The measurements were taken before the intervention and after implementation of the changes. The implementation of these four operational interventions decreased significantly the complaint numbers over time accompanied by an increase in patient satisfaction index.
Fostering Employee Well-Being in High-Pressure Work Environments: Lessons from Tax Service Offices Lestari, Hera Kurnia; Putranta, Martinus Parnawa
Journal of Management and Business Environment (JMBE) Vol 7, No 1: July 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v7i1.13030

Abstract

This study investigates the effects of job stress and workplace loneliness on job satisfaction and psychological well-being among Account Representatives in Indonesian Tax Service Offices. A quantitative cross-sectional approach was employed, collecting data from 125 respondents using a Likert-scale-based questionnaire. The analysis utilized Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the relationships between variables. The findings indicate that job stress does not significantly influence job satisfaction or psychological well-being, suggesting that contextual factors, such as organizational support or employee adaptability, may mitigate its effects. Conversely, workplace loneliness has a significant negative impact on both job satisfaction and psychological well-being, highlighting the importance of fostering social connections in the workplace. Moreover, job satisfaction is found to positively and significantly influence psychological well-being.These results underscore the need for organizations to create inclusive and supportive environments that reduce workplace loneliness, enhance job satisfaction, and promote psychological well-being. This study contributes to the literature by offering insights into these dynamics within the unique context of Indonesian government organizations. Limitations include the cross-sectional design and the focus on a specific population, suggesting future research explore mediating and moderating factors or adopt longitudinal approaches.
Difference Influence of Price, Facilities, Location, Promotion and Income on Decision to Purchase Subsidized House in Green Leyangan 2 and Jepara Indah Regency Residences Adityawarman, Abram; Wahyuningdyah, Retno Yustini
Journal of Management and Business Environment (JMBE) Vol 7, No 1: July 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v7i1.11664

Abstract

Home or residence is one of the main elements for human to be able to survive. The purpose of this study was to identify the effect of price, facilities, locations, promotions, and income on the decision to purchase subsidized house in Green Leyangan 2 and Jepara Indah Regency residences and the difference of the influence between the two housings. This study used primary and secondary data with quantitative approach. The sample was withdrawn from the total subsidized homeowners in both housings amounted 164 using the rule of thumb of minimum 5 respondents for each variable. The total of 25 respondents were thus obtained from respectively those in Green Leyangan 2 and those in Jepara Indah Regency or totally 50 respondents. The questionnaire was distributed once the permission from the developer had been obtained. Price, facilities, locations, promotions, and income were proved to affect the decision to purchase subsidized house in both residences. There is a significant difference in the factors affecting the decision to purchase subsidized houses in Green Leyangan 2 and Jepara Indah Residences.
Concentration and Determinants of Carbon Dioxide (CO2) Emissions in 25 Asian Countries from 2015 to 2021 Sugiarto, Dennys Ilham; Hastuti, Sri Rahayu Budi
Journal of Management and Business Environment (JMBE) Vol 7, No 1: July 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v7i1.12760

Abstract

This study analyzes the concentration of carbon dioxide (CO2) emissions and their determinants in 25 Asian countries from 2015 to 2021. Carbon dioxide (CO2) is a greenhouse gas produced by human activities, such as fossil fuel combustion. The study utilizes secondary data and employs two analytical tools: the concentration index, which identifies countries with the highest CO2 emissions, and panel data regression to analyze its determinants. The findings reveal that 13 out of 25 countries have a concentration index greater than one, with Japan, Russia, and Azerbaijan ranking as the top three countries with the highest CO2 emission concentrations, while Vietnam has the lowest concentration index, with a value of less than one. The variables of oil consumption, natural gas consumption, coal consumption, and population size have a positive and significant effect on CO2 emissions in the 25 Asian countries. On the other hand, economic growth does not have a significant impact on CO2 emissions. These findings highlight the urgency of implementing energy transition policies in high-emission countries as a strategic measure to reduce dependence on fossil fuels. Furthermore, the development of population-based policies oriented toward sustainability is deemed crucial to effectively reducing carbon emissions across the Asian region.
Make-Up Business Performance through Company Strategic Goal Setting Using Balanced Scorecard Beinargi, Ahzam
Journal of Management and Business Environment (JMBE) Vol 7, No 1: July 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v7i1.12537

Abstract

Emulation of frozen vegetables progress competitively because of excelsior. Applying vision, mission, and strategy are absolute matters which must be possessed by. Vision and mission of is still not yet be comprehended by employees much.PT Kelola Agro Makmur encountered competition and potency due to social awareness of important healthy food. Its problems in measuring performance that still relies on earnings as performance indicator and has not used the basic strategy that comprehended by employees yet. The company must work on direction to maximize its performance. Goal setting of strategy used balanced scorecard is easier conducted by assisting BSC Designer. This research is descriptive qualitative. It uses primary data gathered from structured interview, participative observation, and company data documentation. The result of research shows four target strategy: finance, customer, internal business, study and development. It is used indicator and monitoring of BSC Designer to measure the performance business.
Factors Influencing Purchase Intention to Men’s Apparel Sold Online Hartanto, Tan Kevin; Agustini, Maria Yosephine Dwi Hayu
Journal of Management and Business Environment (JMBE) Vol 7, No 1: July 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v7i1.11971

Abstract

Attention to purchase intention on apparel products that has been associated solely with women is now directed to men. The sellers of men's apparel thus need to know the factors influencing intention to purchase men's clothing in order to improve their business. This research aims to understand the influence of fashion awareness, price, and social media advertising on the intention to purchase men's apparel products from e-commerce. The primary data was obtained using a questionnaire distributed in the form of Google forms to men who had bought apparel from e-commerce. The completed 201 questionnaires were analyzed using regression analysis. The results indicate that fashion awareness, price, and social media advertising partially and simultaneously have a positive and significant effect on the intention to purchase men's apparel products sold in e-commerce. They show a moderate contribution of 48.5 percent, which indicate the existence of other factors outside those examined in this research.
The Effect of Greenwashing and Eco-Label on the Purchase of Circular Packaging of Environmentally Friendly Skincare Products with Environmental Concern as the Mediation Padma, Hilda Carissa Putu; Sugandini, Dyah
Journal of Management and Business Environment (JMBE) Vol 7, No 1: July 2025
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v7i1.13252

Abstract

This study explores the impact of greenwashing and eco-label on the purchase of environmentally friendly packaging (purchasing circular packaging) with the mediating role of environmental concern. This is trigered by the threat of skincare and cosmetic waste that continues to increase. Research data were collected through questionnaires to 204 students in Yogyakarta selected using the purposive sampling technique, measured using a Likert scale and analyzed using the PLS method through the Smart PLS 4.1 application. The results of the study showed that: greenwashing has very little negative but insignificant influence on purchasing circular packaging and on environmental concern. Eco-label has a positive and significant influence on purchasing circular packaging and environmental concern. Environmental concern has a positive and significant influence on purchasing circular packaging and is able to mediate the relationship between the influence of greenwashing on purchasing circular packaging negatively and significantly. Environmental concern is able to mediate the relationship between eco-label on purchasing circular packaging positively and significantly. For companies, transparency is expected regarding sustainable and truly environmentally green products.
Cross-Generational Perception of Tourism Content on Social Media Dyah Titisari Anugraheni; Antonius Haryo Perwito
Journal of Management and Business Environment (JMBE) Vol 8, No 1: July 2026
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v8i1.15886

Abstract

The number of internet users in Indonesia continues to increase, as indicated by survey results conducted by APJII. Regarding internet usage, there are various reasons why people connect to the internet. Among these reasons, the majority of people use the internet for networking and communication through social media. Today, social media is not only used for networking but has also become a platform for entertainment and for seeking information and references.Several studies have shown that generational differences influence variations in social media usage, including differences in the frequency of use and interaction patterns among generations. Many previous studies have focused only on one or two generations (for example, Generation Y and Generation Z) and have not directly compared Generation X, Generation Y, and Generation Z in the context of perceptions of tourism. Therefore, this study aims to examine the perceptions of these three generations (Generation X, Generation Y, and Generation Z) regarding tourism information content on social media.This study was conducted by distributing questionnaires to respondents from three different generations. The final sample consisted of 51 respondents from Generation X, 50 respondents from Generation Y, and 40 respondents from Generation Z. Data analysis was carried out using descriptive analysis by describing the respondents’ answers. The results of this study indicate several differences in opinions among the three generations; however, there are also some similarities in responses to several of the statements presented.
Economic Value Added of Kebun Nanas Nusantara (Sibunata) In Pedawang Village Aulia Febriyani; Rhealin Hening Karatri
Journal of Management and Business Environment (JMBE) Vol 1, No 2: Special Issue the 11th International Conference on Business and Economy, July 2026
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v1i2.15692

Abstract

The development of Kebun Nanas Nusantara (SIBUNATA) in Pedawang Village, Kudus Regency represents an effort to optimize pineapple commodities by shifting the focus from merely selling fresh fruit to developing processed products and utilizing pineapple waste to increase economic value added. This study aims to analyze the creation of economic value added in the development of the SIBUNATA business through processed pineapple product innovation and waste utilization using the Economic Value Added (EVA) approach. This research employed a descriptive method with a qualitative approach. Data were collected through observation, interviews, and documentation, and were analyzed to identify the process of economic value creation within the business activities. The results show that innovation in processed pineapple products and the utilization of pineapple waste contribute to increasing the economic value added of the SIBUNATA business. Based on the EVA analysis, the business generated a positive value of Rp55,512, indicating that the enterprise is capable of creating economic value for its managers. In addition, the Student Organization Capacity Strengthening Program (PPK Ormawa) plays a role in supporting improvements in production capacity, marketing, and business management. These findings suggest that the development of local commodity-based enterprises through product innovation and resource optimization has the potential to enhance economic value added and strengthen sustainable village economic development.
Extending the Fraud Diamond Theory: An Adaptive Framework for Preventing Customer-initiated Fraud in the Digital Banking Ecosystem Ali Maskur; Ignatius Hari Santoso
Journal of Management and Business Environment (JMBE) Vol 8, No 1: July 2026
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v8i1.15491

Abstract

The rapid expansion of digital banking ecosystem has transformed financial service accessibility while simultaneously creating new opportunities for customer-initiated fraud. Compared to conventional banking systems, digital platforms present unique vulnerabilities arising from technological complexity, remote transaction, and reduced direct oversight. Although the Fraud Diamond Theory has been widely used to explain fraudulent behavior through pressure, opportunity, rationalization and capability, its applicability in customer-driven fraud within digital environment remains underexplored. This study aims to extend the Fraud Diamond Theory by introducing perceived severity as an adaptive construct to explain customer-initiated fraud intention. A mixed-method approach is employed using two sequential stages, which is in-depth interview and partial least square method to empirically test the new construct using 111 digital banking users. The findings reveal that financial pressure, rationalization, and perceived severity significantly influence customer-initiated fraud intention, meanwhile, perceived opportunity and capability are found to have no significant effect. This study contributes theoretically by extending Fraud Diamond Theory through the inclusion of deterrence-oriented perspective. Practically, the findings suggest that financial institution should complement technological security measures with behavioral interventions, user education and communication strategies emphasizing the consequences of fraudulent actions.

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