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Dr. Maria Yosephine Dwi Hayu Agustini, MBA
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Journal of Management and Business Environment (JMBE)
Published by Universitas Katolik Soegijapranata
ISSN : -     EISSN : 26855992     DOI : https://doi.org/10.24167/jmbe
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other
The Journal of Management and Business Environment (JMBE) is a blind-review journal that is published by Magister Management, Soegijapranata Catholic University, Semarang, Indonesia. The journal is intended to provide forums for academicians and practitioners to disseminating relevant, high quality research and discussing issues in the field of management and business environment. We welcome manuscripts on theoretical and empirical research papers, professional papers, review papers, cases and organizational practices in the field of management. Submissions should be original and critical papers that are under review, accepted, published or will be published elsewhere. Manuscripts with the following topics are welcomed: Management studies Marketing management Human resources management Financial management Operations management Entreprenuership Strategic management Technological, social, economic, political, legal and regulatory environment Other related topics in management and business environment
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 87 Documents
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A Study on the Impact of Globalization on MSMEs in Indonesia Andarweni Astuti; Ferani Mulianingsih; Amin Pujiati; Ambrosius Heri Krismawanto
Journal of Management and Business Environment (JMBE) Vol 5, No 1: July 2023
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i1.5865

Abstract

The purpose of this study is to analyze the impact of globalization on MSMEs in Indonesia in the context of prior of the Covid-19 pandemic. The study applied descriptive qualitative approach and used documentation as the data collection in which the data were retrieved from journals, web, and other relevant sources. The results concluded that MSMEs in Indonesia with 10% contribution had not been able to significantly support the Indonesian economy due to various obstacles. The government has taken various ways to overcome this problem and expected that by 2024 MSMEs can support 17% of the national economy.
The Influence of E-Servqual on Customer E-Satisfaction, A Case of A State-Owned Bank Sindi Budi Emilia; Ridwan Sanjaya
Journal of Management and Business Environment (JMBE) Vol 5, No 1: July 2023
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i1.10303

Abstract

The goal of this study is to determine the influence of e-servqual on customer e-satisfaction. The study took a case in a state-owned bank that has been applied digital service. It focused on a unit located in Semarang and used purposive sampling for selecting the respondents who use the bank’s digital service of particularly BRIMO, QRIS, Brizzi, and SMS Banking. The data from 120 customers was gathered using questionnaire and was analyzed using multiple regression. E-servqual was measured using nine dimensions of efficiency, reliability, responsiveness, personal needs, fulfillment, security/trust, ease of use, site organization, and privacy. The results show that e-satisfaction is significantly influenced by the dimensions of e-servqual. However, of the nine dimensions, only site organization that has a negative effect on e-satisfaction.
Analysis of the Effect of Customer Relationship Marketing Program on Customer Retention with Customer Satisfaction As Mediating Variable in CV Vapor City Semarang Syed Khuram Shahzad
Journal of Management and Business Environment (JMBE) Vol 5, No 1: July 2023
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i1.6057

Abstract

This study aims to analyze the influence of customer relationship marketing program and customer retention through customer satisfaction in CV Vapor City offering marketing services and retailing. The study addressed all customers of CV Vapor City and took 150 people as the respondents. A questionnaire with close ended questioned forming in 5-poin Liket scale was distributed to the respondents using google form. Using multiple regression analysis, the results conclude that customer relationship marketing programs have positive and significant effect on customer satisfaction and customer satisfaction has positive and significant effect on customer retention. Sobel test proved that customer satisfaction mediates the influence of customer relationship marketing program on customer retention. The model was good and fit. CV Vapor City can thus continue its relationship marketing programs and increase skill and attitude of the employees in serving the customers.
Comparative Study on Employee Engagement and Job Satisfaction Level between Generation X and Y Yesica Apriliana Paska
Journal of Management and Business Environment (JMBE) Vol 5, No 1: July 2023
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i1.7136

Abstract

The purpose of this research is to compare the level of employee engagement and job satisfaction of the generations X and Y in the Human Capital General Affairs Division of PT. Karoseri. This type of research is a comparative descriptive study intended to examine differences the level of employee engagement and job satisfaction. The population of this study was all employees of the Human Capital General Affairs Division with a total of 35 people. They are all used as the sample. The data analysis techniques were descriptive analysis, inferential analysis, and t-test which was used for comparison. The results showed that there was no difference in the level of employee engagement and job satisfaction between the generation X and Y. High level of employee engagement indicates that the two generations have already had feeling to engage with the company. Moderate level of job satisfaction indicates that the generation X and Y were quite satisfied with their current job.
Fear of Missing Out: A Scale Development with Focus on Hallyu Phenomenon Ignatius Hari Santoso; Suzy Widyasari; Euis Soliha
Journal of Management and Business Environment (JMBE) Vol 5, No 2: January 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i2.10131

Abstract

Hallyu that is marked by the proliferation of entering South Korean culture into Indonesia has become a phenomenon for especially young Indonesian people. This culture includes Korean films and dramas, Korean music and songs, as well as the use of South Korean artists as brand ambassadors for local products. The influence of South Korean culture thoughtfully results in psychological changes of the generation Z in Indonesia especially those who are in the development from adolescence to adulthood. The purpose of this research is to develop a measurement scale on the aspects that are considered to have a significant influence on the psychological condition of fear of being outdated in young women of the generation Z in Indonesia. This research started by looking for the results of relevant studies. Upon the collection of the references, items that were tested for validity and reliability were formulated. The pre-test was conducted by involving 50 young women of the generation Z in Indonesia. After being declared valid and reliable, further tests was conducted to find indicators that have high loading factor values by involving 100 respondents. The study results in three constructs comprising interest on the Korean culture, social circle acceptance, and intention to consume Korean cultural products. Business people can use the questionnaire for increasing the sales figure.
The Synthesis of Integrative sustainable capability to Indonesian Sustainable Eco-print Fashion Lufina Mahadewi; Annisa Dwiyana
Journal of Management and Business Environment (JMBE) Vol 1, No 1: Special Issue of the 9th International Conference on Business and Economy, June 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v1i1.12174

Abstract

With a focus on small businesses that are oriented towards sustainable fashion in the Eco-print business, this research focuses on forming a synthesis of Integrative Sustainable Capability variables which are derived from a systematic process through the derivation process of Resources Based Theory and Strategic Orientation. The synthesis of Strategic Resources in the theory of Resources Based and Strategic Orientation leads to the construction of a new concept, namely Integrative Sustainable Capability as a competency to integrate environmental and social considerations to strategically acquire, combine and deploy the resources in business operations and cooperation included in knowledge management to generate performance values. The structured idea process method is used to synthesize novelty constructed in the Integrative Sustainable Capability. The Integrative Sustainable Capability is used as a mediator in the relationship between Knowledge Management Capabilities and Entrepreneurial Performance in the context of Eco-print small businesses. The conceptual model was formed by linking these three variables of Knowledge Management and Entrepreneurial Performance with Integrative Sustainable Capability as a mediation derived from the synthesis of novelty process in the context of Eco-print small business.
The Influence of Website Design, E-Trust, and E-Service Quality on Online Purchase Decision Hetty Sri Haryanti
Journal of Management and Business Environment (JMBE) Vol 5, No 2: January 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i2.7774

Abstract

The purpose of this research is to analyze the influence of website design, e-trust and e-service quality either partially or simultaneously to purchase decision. The sample was 86 customers of the coffee shop Janji Jiwa at Tembalang Semarang. The analysis techniques used were multiple linear regression with least squares equation, the coefficient of determination, and t-statistics and F statistics for testing the hypotheses partially and simultaneously using 5% level of significance. The results indicate that website design, e-trust, and e-service quality have a significant effect on online purchase decisions either partially or simultaneously.
Exploring The Service Quality's Impact on Repurchase Intention in Service Courier Customers Aninda, Zahra Nur; Roosdhani, Mohamad Rifqy
Journal of Management and Business Environment (JMBE) Vol 6, No 1: July 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v6i1.11279

Abstract

The aim of this study was to verify the Service Quality impacts the intention of customers to Repurchase Intention directly and also through Customer Satisfaction and Customer Trust. The participants of this study comprised 162 JNT customers who were selected using a purposive sampling approach. The data underwent analysis using the SEM method with smart-PLS version 4.0. The examination employed various methods such as outer model test, inner model test, mediation test, and hypothesis testing. The validity test showed that values greater than 0.7 for the loading factor and values greater than 0.5 for the average variance extracted (AVE) were considered valid. The reliability test results showed that the instrument used was reliable because the composite reliability and Cronbach's alpha had a value greater than 0.7. The obtaining indicated that the impact of Service Quality on Repurchase Intention was both negative and not significant. In the mediation test, it was found that impact of Service Quality on customer satisfaction and customer trust was both positive. In addition, the impact of customer satisfaction and customer trust on repurchase intention was both positive and significant. Meanwhile, service quality had a negative and insignificant effect on repurchase intention.
Factors Affecting Firm Value with Financial Performance as the Intervening Variable Caroline Vania Hartono; Stephana Dyah Ayu Ratnaningsih
Journal of Management and Business Environment (JMBE) Vol 1, No 1: Special Issue of the 9th International Conference on Business and Economy, June 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v1i1.12060

Abstract

This study aims to find evidence of the influence of corporate social responsibility disclosure and audit quality on firm value with financial performance as an intervening variable. The sample of this study consists of 206 companies listed in the PROPER Assessment by the Ministry of Environment and Forestry for the years 2019-2020 and 2021-2022 and also listed on the Indonesia Stock Exchange during the years 2019-2022. Sample selection was conducted using purposive sampling, resulting in 143 companies being sampled. The data used in this study are secondary data. Hypothesis testing was conducted using path analysis method using SPSS version 21 and Sobel Test. The results of this study prove that: 1. Financial performance can mediate the influence of Corporate Social Responsibility on Firm Value. 2. Financial performance can mediate the influence of Audit Quality on Firm Value.
The Effect of E-Commerce on Purchase Decision at Wingko Babat NN. Meniko Michael Hans
Journal of Management and Business Environment (JMBE) Vol 5, No 2: January 2024
Publisher : Soegijapranata Catholic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24167/jmbe.v5i2.10138

Abstract

The study aims to determine the effect of e-commerce on purchase decision in the case of the online store of Wingko Babat NN. Meniko at Tokopedia. It applies a quantitative approach with four independent variables comprising ease of use, trust, information quality, and service quality and dependent variable of purchase decision. The data was collected using questionnaire which had been tested for its validity and reliability prior to its distribution and was analyzed using multiple linear regression analysis. The results show that partially ease of use, trust, information quality, and service quality do not significantly influence purchase decision. However, they simultaneously have a significant effect on purchase decision. 

Page 6 of 9 | Total Record : 87

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