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INNOVATION RESEARCH JOURNAL
Published by Universitas Muhammadiyah Gresik
ISSN : 27216683     EISSN : 27216675     DOI : http://dx.doi.org/10.30587/innovation.v1i2.1916
Core Subject : Religion, Economy, Humanities, Education, Engineering,
Religion Humanities Economics, Econometrics & Finance Engineering Languange, Linguistic, Communication & Media
Innovation Research Journal (jurnal riset berinovasi) diterbitkan oleh lembaga Penelitian dan Pengabdian Masyarakat Universitas Muhammadiyah Gresik, dua kali setahun pada bulan Maret dan September, Tujuan dari Jurnal ini adalah untuk memfasilitasi para ilmuwan, peneliti dan praktisi bisnis untuk menerbitkan artikel penelitian atau ulasan artikel yang asli yang mengedepankan kebaruan. Artikel dasarnya berisi tentang ilmu sosial dan manusia, dengan penekanan pada antropologi, bisnis dan manajemen, masalah sosial, ilmu komunikasi dan informasi, ilmu pendidikan, filsafat, linguistik dan semiotika, masalah pembangunan, Studi Agama, Studi Perpustakaan dan Informasi, seni dan humaniora, sains dan teknologi. Psikologi, ilmu-ilmu bidang kesehatan.
Arjuna Subject : Umum - Umum
Articles 10 Documents
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Search results for , issue "Vol 5 No 1 (2024)" : 10 Documents clear
The Influence of Service Quality and Promotion on Customer Satisfaction Muhammad Yusuf; Hendra Suwardana; Kholisatun Nikmah
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.7596

Abstract

This research aims to test and analyze the influence of service quality and promotion on customer satisfaction at KSPPS BMT Terate Palang Tuban. The population or subjects in this research are KSPPS BMT Terate Palang Tuban customers for the last three years with a population of 2,510 customers. The sample used was 96 respondents using random sampling technique. The instrument used in the form of a questionnaire was measured using a Likert scale. The testing technique uses the Validation and Reliability Test, Classic Assumption Test (normality, heteroscedasticity and multicollinearity test), Hypothesis Test which is analyzed using multiple linear regression and the Determinant Coefficient or R test. The research results show that the instrument test results for all variables are valid and reliable. Likewise, all data fulfills classical assumptions. The final results show that there is a positive and significant influence between service and promotion on customer satisfaction. Based on the partial test (t test) shows that the service quality variable has a partial positive and significant effect on customer satisfaction. The promotion variable shows that there is a positive and significant effect on customer satisfaction. Based on the simultaneous test of service quality and promotion, there is a joint influence on customer satisfaction. From these results, all the hypothesized variable relationship arguments are accepted. These results provide input to the bank that service and promotion should be instruments in increasing customer satisfactionKey words: service quality, promotion, customer satisfaction
Error Analysis On The Use of Simple Past Tense Among The Second Year Students Of SMP Inshafuddin Banda Aceh Endah Anisa Rahma; Muhammad Gustian Safrilla; Jusnaini Hasni; Ana Elvia Jakfar; Refanja Rahmatillah
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.8010

Abstract

Tense is a part of grammar unit that must be mastered by L2 learners. For some L2 learners, the simple past tense is considered as a challenging tense to learn. This issue can be seen on the test given to the students at SMP Inshafuddin Banda Aceh. Hence, this study aimed to find out the common errors produced by second-year students and errors described on the frequency occurrence of the errors made among students on the use of simple present at SMP Inshafuddin Banda Aceh. The study used descriptive qualitative and descriptive quantitative research methods and employed purposive sampling technique to collect the data. There were 45 second-year students of SMP Inshafuddin Banda Aceh participated in the study. The data was collected by giving a writing test to the students. There were two types of the test; identification and identification of errors. Next, the data collected was analyzed by forming a reconstruction of sentence correction in the target language; identifying the errors, and classifying the errors. The findings of the study presented that the most common error made by students on the use of simple past tense is misformation. Meanwhile, the frequency of errors on the use of simple past tense shows that the most common error types are on the error of misformation. Two types of errors identified as the most difficult items are errors of addition and errors of misformation where these types were categorized as “fair”. Meanwhile, errors of omission and errors of misordering were categorized as “good”.
The Influence of Facilities, Prices, Trust and Quality of Health Services on Patient Satisfaction Ajeng Yanisha; Sukaris Sukaris; Heru Baskoro; Indro Kirono; Ahmad Qoni Dewantoro
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.7644

Abstract

ABSTRAK Penelitian ini bertujuan untuk mengetahui seberapa besar Pengaruh Persepsi Atas Fasilitas, Harga, Kepercayaan, dan Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Pada Unit Rawat Inap Rumah Sakit X. Populasi yang digunakan dalam penelitian ini adalah para pasien rawat inap Rumah Sakit X dengan jumlah sampel sebanyak 100 responden dengan menggunakan teknik Non-Probability Sampling dengan pendekatan Accidental Sampling, yaitu teknik penentuan sampel berdasarkan kebetulan, apabila orang yang ditemui tersebut dipandang cocok sebagai sumber data. Berdasarkan analisis data satatistik, indikator-indikator dalam penelitian ini bersifat valid dan reliable. Pada pengujian asumsi klasik, model regresi bebas multikolonieritas, tidak terjadi heteroskedastisitas dan normalitas terpenuhi. Variabel yang paling berpengaruh adalah variabel kualitas pelayanan dengan koefisien regresi paling besar. Pengujian hipotesis menggunakan uji t yang menunjukkan bahwa keempat variabel independen yaitu fasilitas, harga, kepercayaan, dan kualitas pelayanan, yang diteliti terbukti secara signifikan mempengaruhi variabel dependen yaitu kepuasa pasien. Kemudian melalui uji F dapat diketahui bahwa variabel fasilitas, harga, kepercayaan, dan kualitas pelayanan secara bersama-sama berpengaruh terhadap kepuasan pasien. Kata Kunci: Fasilitas, Harga, Kepercayaan, Kualitas Pelayanan. ABSTRACT This study aims to determine how much influence perceptions of facilities, price, trust and quality of health services have on patient satisfaction in the inpatient unit of Hospital probability sampling with an accidental sampling approach, namely a technique for determining samples based on chance, if the person they meet is deemed suitable as a data source. Based on data analysis statistics, the indicators in this research are valid and reliable. In testing classical assumptions, the regression model is free multicollinearity, heteroscedasticity does not occur and normality is fulfilled. The most influential variable is the service quality variable with the largest regression coefficient. Hypothesis testing uses the t test which shows that the four independent variables, namely facilities, price, trust and service quality, which were studied are proven to significantly influence the dependent variable, namely satisfaction patient. Then, through the F test, it can be seen that the variables of facility, price, trust and service quality together influence patient satisfaction. Key words: facilities, prices, trust, service quality.
The Influence of Compensation, Work Environment And Workload on The Performance of Permanent Employees PT Bumi Mandiri Resources Putri Nur Rodotul Jannah; Maulidyah Amalina Rizqi
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.8065

Abstract

The background to this research is that in the last three years employee performance has decreased from 2020-2022. This research aims to test the influence of compensation, work environment and workload on the performance of permanent employees at PT Bumi Mandiri Resources. This research uses quantitative methods. The population in this study was 75 permanent employees, while the sampling used was using non-probability sampling techniques, namely by using sampling. Saturated The reason is because the sample in the study is relatively small, namely less than 100 people, so everyone must be taken from the population. The sample in this study was 75 permanent employees. The analysis technique uses instrument testing, classical assumption testing, and hypothesis testing. For testing tools, use the Statistical Package for the Social Sciences (SPSS). The results of this research show that compensation has a positive and significant effect on performance, the work environment has a positive and significant effect on performance, and workload has a positive and significant effect on performance
The Influence of Organizational Culture, Work Environment, Workload and Discipline on Teacher Performance Erni Purwanti; Tri Ariprabowo; Sukaris Sukaris
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.7645

Abstract

ABSTRAK Penelitian ini dilakukan untuk menguji Pengaruh Budaya Organisasi, Lingkungan Kerja, Beban Kerja dan Disiplin Terhadap Kinerja Guru SMA Swasta X di Gresik. Untuk memenuhi hal tersebut dilakukan kajian literatur dan disposisi hipotesis, serta pengolahan data dari kuesioner yang dibagikan kepada 55 orang guru. Pemeriksaan dilakukan dengan menggunakan Total Sampling. Pengujiannya dengan menggunakan analisis regresi linier berganda. Hasil analisis menunjukkan bahwa Budaya Organisasi berpengaruh langsung terhadap kinerja guru, Lingkungan Kerja tidak berpengaruh terhadap kinerja guru, Beban Kerja berpengaruh langsung terhadap kinerja guru, Disiplin berpengaruh langsung terhadap kinerja guru. Kata Kunci: Budaya Organisasi, Lingkungan Kerja, Beban Kerja, Kedisiplinan, Kinerja Guru ABSTRACT This research was conducted to examine the influence of organizational culture, work environment, workload and discipline on the performance of teachers at Private High School X in Gresik. To fulfill this, a literature review and hypothesis disposition was carried out, as well as data processing from questionnaires distributed to 55 teachers. The examination was carried out using Total Sampling. The test uses multiple linear regression analysis. The results of the analysis show that Organizational Culture has a direct effect on teacher performance, Work Environment has no effect on teacher performance, Workload has a direct effect on teacher performance, Discipline has a direct effect on teacher performance. Key words: organizational culture, work environment, workload, discipline, teacher performance
Analysis of Improvements to Bank Capacitor Requirements in 20kv Voltage Distribution Network Panels for Power Plant 2 at PT. Toyota Motor Manufacturing Indonesia Maria Ulfa; Lela Nurpulaela
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.8083

Abstract

This research aims to describe and analyze the effectiveness of using capacitor bank capacity in PT's power plant 2 distribution system. TMMIN. The focus is to analyze the initial design of capacitor bank requirements for each panel in the substation production line, including Painting, Assembly and Welding, to increase capacitor bank requirements according to electrical theory standards. The Power Factor calculation method is used to measure the required capacitor bank capacity. The power factor is influenced by the type of electrical load which is resistive, inductive or capacitive, with a value range between 0 and 1. A power factor close to 1 indicates high active power and better electrical power quality, while a power factor close to 0 indicates high reactive power. reducing power quality and increasing electrical energy use. The current power factor value is obtained from the actual voltage and active power conditions, and the required capacitor bank value is calculated with a target power factor of 0.9 or 0.95. According to calculations, the panels that can be repaired are panels 3, 4, 5, 6 Painting, panel 1 Assembly, and panel 1 Welding. The results show that 2 MDB panels reach ideal conditions with 6 steps of 2x50kVAR capacitor bank, while the other 6 MDB panels require an additional 2 steps of 2x50kVAR capacitor bank to achieve ideal conditions.
Workload Analysis for Employees with Multiple Positions Riza Umamah; Roziana Ainul Hidayati
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v4i2.7556

Abstract

Several divisions in the organizational structure of PT. Gresik Cipta Sejahtera has a number of employees who play multiple roles (dual positions) which occurs due to vacancies in formation but there must be employees to fill these vacancies. Employees who hold concurrent positions are appointed by letter of appointment or decision letter. Employees who hold multiple positions receive excessive workloads and need additional time to complete their tasks. These additional tasks can increase the employee's workload. The purpose of this research is to determine the workload of employees who hold concurrent positions at PT. Gresik Cipta Sejahtera. The method used in this research is qualitative. The informants in this research were employees who held concurrent positions and also their managers, totaling 5 people. Based on the results of the research and discussion regarding the workload of employees who hold double positions, the researchers came to the conclusion that employees who hold double positions have to work overtime to complete the work.
The Influence Of Service Quality, Customer Satisfaction And Company Image On Customer Loyalty At PT X Nur Lailatul Rizqiyah; Moh Agung Surianto
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.7790

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis bagaimana Pengaruh Kualitas Pelayanan, Kepuasan Pelanggan dan Citra Perusahaan terhadap Loyalitas Pelanggan pada PT X. Pada penelitian ini peneliti menggunakan sampel yang berjumlah 32 responden. Teknik sampling dalam penelitian ini menggunakan teknik sampling jenuh. Data dalam penelitian ini diambil menggunakan kuesioner yang diukur dengan skala likert. Penelitian ini menggunakan analisis regresi linier berganda dengan bantuan software SPSS versi 25. Hasil penelitian ini menunjukkan bahwa variabel Kualitas Pelayanan berpengaruh secara parsial terhadap variabel Loyalitas Pelanggan dengan nilai t hitung 4,300 > nilai t tabel 1,694, namun variabel Kepuasan Pelanggan dengan nilai t hitung 1,463 < nilai t tabel 1,694 dan variabel Citra Perusahaan dengan nilai t hitung 0,688 < nilai t tabel 1,694 tidak berpengaruh secara parsial terhadap variabel Loyalitas Pelanggan. Hasil penelitian ini juga menunjukkan bahwa variabel Kualitas Pelayanan, variabel Kepuasan Pelanggan dan variabel Citra Perusahaan berpengaruh secara simultan terhadap variabel Loyalitas Pelanggan.
Analyzing the Flow of Ideas in University Students’ Cause and Effect Essay Prativi Khilyatul Auliya; Qadrina Lailyn Amrullah
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.7619

Abstract

This research was carried out to find out the unity, coherence, and organization on cause-and-effect essay composed by the fourth semester students of Welding Engineering Study Program in Politeknik Perkapalan Negeri Surabaya. This study employed content analysis in which students’ essay writings were analyzed to gain the data. The population comprised four classes, each consisting of approximately 30 students. The sampling process involved randomly selecting 3 essays from each class, resulting in a total sample size of 12 essays. The findings showed that among 12 essays, 4 essays were unified, and 8 essays were less unified. The unified essays fulfilled the following criteria; (1) clear thesis statement, (2) topic sentences, (3) consistent support, (4) coherence and transition, and (5) concluding paragraph. In addition, among the 12 essays, 4 were categorized as coherent, 7 less coherent, and 1 incoherent. The coherent essays could accomplish the following criteria; (1) using consistent nouns and pronouns, (2) using proper transition signals, (3) organizing topic in a logical sequence, (4) having unity, and (5) using connectors for linking ideas and paragraph. Nevertheless, 11 out of 12 essays showed that they had good organization, which consisted of introduction, body, and conclusion. Therefore, it can be concluded that most of students are able to compose cause and effect essay in well organized even though students still need guidance to compose unified and coherent essay.
The Influence of Service Quality, Price and Delivery Accuracy on Customer Satisfaction at PT YZ Fitria Wulandari; Moh Agung Surianto
INNOVATION RESEARCH JOURNAL Vol 5 No 1 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/innovation.v5i1.7789

Abstract

Penelitian ini merupakan upaya untuk secara sistematis mengidentifikasi dan menganalisis faktor-faktor yang memengaruhi kepuasan pelanggan di PT YZ di Pulau Jawa. Faktor-faktor tersebut termasuk kualitas pelayanan, harga, dan ketepatan pengiriman. Metode penelitian yang digunakan adalah kuantitatif, yang memungkinkan pengukuran yang lebih objektif terhadap variabel-variabel yang diteliti. Penelitian ini menggunakan metode pengambilan sampel Slovin, menghasilkan 146 distributor sebagai sampel. Data dikumpulkan melalui kuesioner dengan skala Likert. Non Probability Sampling digunakan sesuai dengan karakteristik populasi yang relevan. Analisis dilakukan dengan regresi linier berganda menggunakan SPSS versi 25. Hasil menunjukkan variabel kualitas pelayanan dan harga tidak signifikan terhadap kepuasan pelanggan (masing-masing dengan nilai statistik 0.499 dan 0.340 > 0.05). Namun, variabel ketepatan pengiriman berpengaruh signifikan terhadap kepuasan pelanggan (nilai statistik 0.000 < 0.05), menandakan perannya yang penting dalam meningkatkan kepuasan pelanggan di PT YZ.

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