Journal of Industrial Engineering & Management Research (JIEMAR)
The aim of JIEMAR ( Journal of Industrial Engineering & Management Research is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial engineering and industrial management in organizations, from the perspectives of Production Planning/Scheduling/Inventory, Logistics/Supply Chain, Quality Management, Operations Management and Operational Research. The contributions can adopt confirmatory (quantitative) or explanatory (mainly qualitative) methodological approaches. Theoretical essays that enhance the building or extension of theoretical approaches are also welcome. JIEMAR selects the articles to be published with a double bind, peer review system, following the practices of good scholarly journals. JIEMAR is published monthly (on-line versions), following an open access policy. On-line publication allows to reduce publishing costs, and to make more agile the process of reviewing and edition. JIEMAR defends that open access publishing fosters the advance of scientific knowledge, making it available to everyone. List Scope Jpurnal JIEMAR: • Supply chain • Lean manufacturing • Operations improvement • Innovation management in operations • Operations in service industry • Operational Research • Total Quality Management • Total Productive Maintenance • How to manage workforce in operations • Logistic in general • Operational Management • Finance Management • Strategic Management • Marketing Management • Learning & Human Development Management
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<![CDATA[The Effect of Six Sigma on Quality, Innovation Capability and Work Productivity of Tyre Industries ]]>
<![CDATA[Fahmi, Khaerul]]>;
<![CDATA[Mustofa, Ali]]>;
<![CDATA[Rochmad, Imbuh]]>;
<![CDATA[Sulastri, Eva]]>;
<![CDATA[Wahyuni, Indah Sri]]>;
<![CDATA[Irwansyah, Irwansyah]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v2i1.109
<![CDATA[- This research is an empirical study on the Tire Industries in Jakarta, Indonesia. The main objective of this research is to analyze the practical and strategic effects of the implementation of Six Sigma on innovation capabilities, work productivity, and quality to customers as part of the comparative and competitive advantages of companies engaged in tire industries. The population of this research is all employees of tyres industries. Sampling using a questionnaire with a simple random sample technique that is distributed to the entire population. The number of incoming and valid questionnaires was 443 samples. Data processing using the SEM method with SmartPLS 3.0 software. From the results of data analysis, it can be seen that all hypotheses are accepted, indicating that the implementation of the Six Sigma has a positive and significant effect on innovation capabilities, work productivity, and quality. Innovation capabilities and employee work productivity also have a positive and significant effect on quality. Another important point is that innovation capability and work productivity have a positive and significant effect as a mediator on the influence relationship between the Six sigma and service quality. This study proposes a model to improve the quality of tyre industries through increasing and strengthening the application of the Six Sigma concept through innovation capabilities and work productivity as a mediator. This research can pave the way for increasing the readiness of employees and companies to face the era of the industrial revolution 4.0.]]>
<![CDATA[Quality Of Public Services At The Population And Civil Registration Services Indragiri Hulu District ]]>
<![CDATA[Ningsih, Fitria]]>;
<![CDATA[Afriaris, Said]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v2i5.197
<![CDATA[This study was conducted to determine the quality of public services at the Department of Population and Civil Registration of Indragiri Hulu Regenc, which includes services for making Identity Cards (KTP), Family Cards (KK). The method used in this research is descriptive qualitative research. Based on observations made by researchers conducting interviews and getting direct information through several office service employees and service users. The data collection techniques are observation, interview, and documentation techniques. Supporting informants are service employees at the Department of Population and Civil Registration of Indragiri Hulu Regency and service users. This study uses data analysis techniques consisting of data reduction, data presentation, and drawing conclusions from the research results. The targeted outputs in this study indicate that the implementation of the quality of public services at the Population and Civil Registration Office of Indragiri Hulu Regency are: (1) Tangible evidence regarding service facilities and infrastructure for the convenience of the community. (2) Aspects of employee reliability in handling any complaints about the service process for making e-KTP, Birth Certificates and Family Cards. (3) Aspects of responsiveness (responsiveness) of employees with the community at the time of service. (4) Assurance, there is a consistent problem of timeliness in the implementation of services. (5) Dimensions of Empathy (empathy) which shows the attitude of employees who are friendly, smiling, non-discriminatory and respecting the community as service users. The absence (discrimination) of service differences in management, thus showing quality by giving a pleasant impression in the service process in accordance with community expectations.]]>
<![CDATA[The Influence of Transformational Leadership, Organizational Climate, Innovative Behavior and Employee Engagement on Industrial Employee Performance With Job Satisfaction in the Digital Era ]]>
<![CDATA[Prayuda, Rafie]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.251
<![CDATA[The purpose of this research is to analyze and test the Effect of Transformational Leadership, Organizational Climate, Innovative Behavior on Performance with Job Satisfaction as the intervening variable. This research design uses a quantitative survey method with data collection through online questionnaires to 166 industrial employee respondents in Tangerang. Data analysis uses structural equation modeling (SEM) with data processing tools SmartPLS 3.0 program. The results of this study indicate that: (1) Transformational Leadership, Organizational Climate, and Innovative Behavior have a positive and significant effect on job satisfaction. (2) Transformational Leadership, Organizational Climate, Employee Engagement have a positive and significant effect on performance. (3) Employee Engagement has a positive and insignificant effect on job satisfaction (4) Innovative behavior has a positive and insignificant effect on employee performance. (5) Transformational Leadership, Organizational Climate, Innovative Behavior, Employee Engagement have a positive and significant effect on Employee Performance through Job Satisfaction.]]>
<![CDATA[The Role of Social Media Customer Engagement on Satisfaction and Loyalty to Universities ]]>
<![CDATA[Praditya, Rayyan]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.253
<![CDATA[This study aims to analyze the effect of social media customer engagement and student satisfaction on college loyalty as a brand, as well as the role of student and alumni satisfaction as a mediator. The study used a survey method which was conducted on 180 students of a private university in Tangerang who were selected by simple random sampling method. Data analysis using structural equation modeling (SEM) with data processing tools for the SmartPLS 3.0 program revealed the results of research that social media customer engagement has a significant influence in increasing loyalty to universities. Student and alumni satisfaction has a significant effect on increasing loyalty to universities, as well as a mediator that significantly influences social media customer engagement on student and alumni loyalty to universities.]]>
<![CDATA[Implications of the Implementation of the ISO 9001:2015 Quality Management System on Employee Performance and Organizational Culture in Senior High Schools ]]>
<![CDATA[Sudargini, Yuli]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.254
<![CDATA[This study aims to determine the effect of implementing the ISO 9001:2015 quality management system on employee performance and organizational culture with the object of Senior High School. This study used a questionnaire method as the main data collection tool which was distributed to as many as 210 respondent teachers who were selected by simple random sampling. Data analysis using structural equation modeling (SEM) with data processing tools SmartPLS 3.0 program. The results of this study indicate that there is a significant effect of the ISO 9001 quality management system on organizational culture and teacher performance is positively and significantly influenced by the ISO 9001:2015 quality management system.]]>
<![CDATA[SENIOR HIGH SCHOOL TEACHER PERFORMANCE : HOW TO ROLE LEADERSHIP, SELF EFFICACY AND ORGANIZATIONAL COMMITMENT? ]]>
<![CDATA[Fabanyo, Heren]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.255
<![CDATA[The purpose of this study was to analyze the relationship of leadership to teacher performance, self-efficacy to teacher performance and organizational commitment to the performance of senior high school teachers in Pati. The type of this research is quantitative research. This study was conducted to determine the effect of leadership, self-efficacy and organizational commitment as independent variables on teacher performance as the dependent variable. In this study, the research population was 166 elementary school teachers in senior high school in Pati. The sampling method is Stratified Random Sampling. The analysis in this study uses Structural Equation Modeling and the data processing uses the SmartPLS software program. Data were collected by distributing online questionnaires to 166 teachers at senior high school in Pati. The results of this study are that there is a positive and significant relationship between leadership and teacher performance, there is a positive and significant relationship between self-efficacy and teacher performance, and there is a positive and significant relationship between organizational commitment and teacher performance.]]>
<![CDATA[The Role of Customer Satisfaction and Service Quality on Loyalty of Bank Customers ]]>
<![CDATA[Rohana, Siti]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.256
<![CDATA[The purpose of this study was to analyze the relationship between service quality and customer satisfaction, to analyze the relationship between service quality and customer loyalty, and to analyze the relationship between customer satisfaction and customer satisfaction. Data analysis in this study used Structural Equation Modeling (SEM) analysis with SmartPLS software. The population in this study were bank customers using e-banking in Tangerang. The sample in this study was taken from the existing population. and at least have used a bank in the form of sms banking, call banking, ATM, and internet banking. The technique for taking the sample is using a non-probability sampling technique, in this case judgment sampling, which is a convenience sampling form. Thus, the number of samples in this study were 500 respondents who had used e-banking services. The results of this study are that there is a positive and significant relationship between service quality and customer satisfaction, there is a positive and significant relationship between service quality and customer loyalty, there is a positive and significant relationship between customer satisfaction and customer satisfaction.]]>
<![CDATA[THE EFFECT OF EMPOWERMENT AND LEADER MEMBER EXCHANGE ON EMPLOYEE PERFORMANCE WITH SELF EFFICACY AS A MEDIATION VARIABLE ]]>
<![CDATA[Fahmi, Khaerul]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.257
<![CDATA[This study was conducted with the aim of analyzing the effect of Empowerment on Self Efficacy, the influence of Leader Member Exchange (LMX) on Self Efficacy, the effect of Empowerment on Employee Performance, the influence of Leader Member Exchange (LMX) on Employee Performance, the influence of Self Efficacy on Employee Performance, the role of Self Efficacy as the mediating variable is the influence of Empowerment on Employee Performance and the role of Self Efficacy as a mediating variable for the effect of LMX on Employee Performance. This research was conducted using the Census method with 390 respondents from industrial employees in Tangerang. Data testing techniques in this study include validity test, reliability test, multiple regression analysis, t test, and mediation test to test and prove the hypothesis. Based on data analysis shows that Empowerment has a positive effect on Self Efficacy, Leader Member Exchange (LMX) has a positive effect on Self Efficacy, Empowerment has a positive effect on Employee Performance, Leader Member Exchange (LMX) has a positive effect on Employee Performance, Self Efficacy has a positive effect on Performance Employees, Self Efficacy is able to mediate the influence of empowerment on employee performance. And Self Efficacy is able to mediate the influence of leader member exchange (LMX) on employee performance.]]>
<![CDATA[EFFECT OF KNOWLEDGE SHARING ON EMPLOYEE PERFORMANCE THROUGH INNOVATION ]]>
<![CDATA[Setiawan, Temmy]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.258
<![CDATA[The development of organization in the era of globalization is shown by the development of human resources to support knowledge-based activity. The importance of knowledge resources as a intellectual capital in the advancement of the company. This research aims to examine and to analyze whether knowledge sharing affects employee performance through innovations , with a saturated sampling technique with a sample of 230 respondents used SEM SmartPLS 2.0 analysis techniques. The results showed that the 1) knowledge sharing on employee performance is a positive and significant, 2) a positive and significant of knowledge sharing on innovation, 3) innovation on employee performance is a positive and significant, 4) innovation does not mediate the effect of knowledge sharing on employee performance.]]>
<![CDATA[Role of Knowledge Sharing , Transactional Leadership and Innovative Work Behavior in Tire Industry ]]>
<![CDATA[Sumarsi, Sumarsi]]>
<![CDATA[ Journal of Industrial Engineering & Management Research Vol. 1 No. 1a (2019): December 2019 ]]>
Publisher : <![CDATA[AGUSPATI Research Institute ]]>
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DOI: 10.7777/jiemar.v1i1a.259
<![CDATA[This study has three main purposes: first, to examine the effect of transactional leadership on knowledge sharing and innovative work behavior. Second, to examine the effect of knowledge sharing on innovative work behavior. Third, to examine the mediating role of knowledge sharing in the relationship between transactional leadership and innovative work behavior. The quantitative method is considered appropriate for this study, and a questionnaire is used to collect data from a total of 210 employees in Tire Industry who participated in the study. The SmartPLS-SEM version 3.0 is used to analyze data. The results reveal that transactional leadership has a positive and significant effect on knowledge sharing. However, transactional leadership directly has no significant effect on innovative work behavior. In addition, knowledge sharing positively and significantly affects innovative work behavior. This finding demonstrates that knowledge sharing becomes an essential mediator of transactional leadership and innovative work behavior in Tire Industry.]]>
