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Otonomi
Published by Universitas Islam Kadiri
ISSN : 18296998     EISSN : 27459519     DOI : https://doi.org/10.32503/otonomi
Core Subject : Economy,
Economics, Econometrics & Finance
Focus and scope this journal : Human Resource Management, Financial Management, Marketing Management, Strategic Management, Organizational Behavior, Operations Management, Change Management, Management of Sharia, Knowledge Management Entrepreneurship, E-Business, Capital Market.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 309 Documents
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Pengaruh Pelayanan Dan Kepercayaan Wajib Pajak Terhadap Peningkatan Pendapatan Asli Daerah Di Era Pandemi Covid -19 Pada Badan Pendapatan Daerah Kabupaten Blitar Rini Yuniastuti; Abu Talkah
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3013

Abstract

The purpose of this study was to determine the effect of taxpayer service and trust on increasing local revenue in the Covid-19 pandemic era at the Blitar Regency Regional Revenue Agency simultaneously and partially. The population in this study are all people who are submitting changes to the SPPT, either mutations, splits and objections at the Service Counter. The sample used in this study was 99 respondents. The method used in this research is multiple linear regression analysis technique. The results of the study show that 1) There is an effect of service and trust on increasing Regional Original Income in the Era of the Covid-19 Pandemic at the Regional Revenue Agency of Blitar Regency simultaneously; 2) There is no effect of service on increasing Regional Original Income in the Covid-19 Pandemic Era at the Blitar Regency Regional Revenue Agency partially. The lack of PAD revenue is still considered an obstacle and this must immediately be seriously evaluated by each local government in an effort to improve services and facilitation to the community. In fact, the lack of effective and efficient targets to achieve the reality of meeting community needs is one of the things that has become the root of the problem of the lack of achievement of regional income so far; 3) There is a partial effect of trust in increasing Regional Original Income in the Covid-19 Pandemic Era at the Regional Revenue Agency of Blitar Regency.
Pengaruh Harga, Kualitas Produk Dan Cita Rasa Terhadap Kepuasan Konsumen Belfoods Dewi Panglipur Ati; Sriwahyuni Mega Hastuti
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.2898

Abstract

The goal to be achieved by the author in this study is to determine the influence between price, product quality, and taste on Belfoods consumer satisfaction on Dewi Freezeen. In this study, the population is all consumers who have purchased and or consumed Beelfoods products on the Dewi Frozen oulet addressed at Jl. Mawar RT /RW: 003/005 – Dsn. Tawang Sari – Ds. Gempolan – Kec. Gurah – Keb. Kediri. The sample in this study was 80 respondents, with sampling using the Accidental Sampling method which collected data with questionnaires and conducted interviews and observations. Meanwhile, the data analysis used is by descriptive analysis and SPSS analysis with testing: Validity, Reliability, Classical Assumptions (Normality, Multicholinearity, Heteroskedasticity), Multiple Linear Regression, Hypothesis Test (t and f), and Coefficient of Determination test. The results of data analysis and hypothesis testing showed that price partially had no significant effect on Belfoods consumer satisfaction. Meanwhile, the variables of product quality and taste partially have a significant effect on Belfoods consumer satisfaction, then simultaneously the variables of price, product quality and taste have a significant effect on Belfoods consumer satisfaction at Dewi Frozeen.
Pengaruh Budaya Organisasi Terhadap Kinerja Melalui Komitmen Organisasi Dan OCB Novitasari Novitasari; Eka Askafi; Nisa Mutiara
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3089

Abstract

Human resources are seen as having an increasingly large role for the success of an organization, although at this time the rapid development of technology also affects the progress and success of a company (Anwar, 2021). OCB is a term used to identify employee behavior. The achievement of job satisfaction and OCB in employees are two aspects that are highly expected by the organization. Organizations that are able to make their employees have job satisfaction will produce employees who show a positive attitude towards their work. Organizational Citizenship Behavior (OCB) can arise from various factors in the organization, one of which is the existence of high organizational commitment from employees. The purpose of this study was to analyze the influence of Organizational Culture on Performance Through Organizational Commitment and Organizational Citizenship Behavior as Intervening Variables (Case Study of PT. Gudang Garam Tbk. Unit V). Data collection was carried out by distributing questionnaires to employees of PT. Gudang Garam Tbk. Unit V, either directly or indirectly. The population used is 115 employees consisting of four age groups, namely under 25 years, 25 years to 37 years, 38 years to 50 years, and above 50 years. Data analysis in this study used inferential data analysis, measurement model (outer model), structural model (inner model), descriptive statistical analysis model, path analysis method, hypothesis testing, mediation testing, and Sobel test. The results of this study indicate that organizational culture has a significant effect on the performance of employees of PT. Gudang Garam Tbk., Organizational culture is able to increase the organizational commitment of employees of PT. Gudang Garam Tbk., organizational culture has an influence on OCB, organizational commitment is not able to improve the performance of employees of PT. Gudang Garam Tbk., OCB acts as a partial mediation on employee performance, and organizational commitment does not act as a mediation on employee performance at PT. Gudang Garam Tbk. Units V.
Loyalitas: Seberapa Pentingkah bagi ASN di Era Pandemi COVID-19 ? Diana Setyawati; Abu Talkah; Eka Askafi
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3019

Abstract

The never-ending COVID-19 pandemic has had a tremendous impact on the global realm. All industrial and office sectors in Indonesia also feel the influence. Especially in the management of human resources clearly has a great importance in this era of the COVID-19 pandemic. Like the judiciary in Indonesia, which is in a dilemma, on the one hand, it must obey dynamic government regulations in order to accelerate the handling of the COVID-19 pandemic, but on the other hand, it must maintain loyalty as human resources who are involved in judicial institutions with demands for implementation. (eight) main values of the supreme court. This research was conducted with the aim of looking at how and what factors can affect the increase in the loyalty of an employee within the judiciary of the Republic of Indonesia. This study uses a descriptive quantitative approach with the completion of path analysis. The results obtained in this study are concrete evidence that shows a direct influence between the independent variable and the dependent variable, but this study did not succeed in proving an indirect effect through the mediating variable.
Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Costumer Pada Perusahaan Ekspedisi J&T Express Cabang Tulungagung (Studi Kasus Kantor Cabang J&T Express Ngunut) Fathur Rahim; Eddy Suwasono; Debby Satyo Rusandi
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3009

Abstract

Salah satu strategi yang dapat menunjang keberhasilan dalam bisnis di masa kini adalah berusaha menawarkan kualitas jasa dengan kualitas pelayanan yang tinggi yang nampak dalam kinerja yang tinggi dalam performa dari pelayanan yang ada. Masalah pelayanan sebenarnya bukanlah hal yang sulit atau rumit, tetapi apabila hal ini kurang diperhatikan maka dapat menimbulkan hal-hal yang rawan karena sifatnya yang sangat sensitif. J&T Express sebagai perusahaan yang bergerak dalam bidang jasa dituntut untuk memberikan pelayanan yang berkualitas kepada pelanggannya. Keputusan pelanggan untuk menggunakan jasa pengiriman barang terjadi apabila kualitas pelayanan pada perusahaan pengiriman barang tersebut sesuai dengan apa yang diharapkan pelanggan. Masalah penelitian ini adalah: 1) Apakah kualitas pelayanan akan berpengaruh signifikan terhadap kepuasan customer ?; 2) Apakah kenerja karyawan atau pegawai akan berpengaruh secara signifikan terhadap kepuasan customer ?; 3) Apakah apakah kualitas pelayanan dan kinerja karyawan secara bersamaan berpengaruh signifikan terhadap kepuasan customer ? Teknik pengumpulan data yang digunakan dalam penelitian ini adalah dengan menggunakan angket atau kuesioner. Sampel yang diambil dengan menggunakan rumus Slovin sebanyak 100 responden. Untuk memecahkan masalah tersebut, penulis menggunakan teknis analisis regresi dengan didahului analisis validitas, realibilitas dan uji asumsi klasik. Berdasarkan hasil penelitian dan pembahasan di atas dapat disimpulkan sebagai berikut: 1) Ada pengaruh yang signifikan antara kualitas pelayanan (X1) terhadap kepuasan customer (Y). Hal ini dibuktikan dengan hasil pengujian t hitung (3,503) dengan nilai probabilitas (a) 0,001 < 0,05; 2) Ada pengaruh yang signifikan antara kinerja karyawan (X2) terhadap kepuasan customer (Y). Hal ini dibuktikan dengan hasil pengujian t hitung (5,515) dengan nilai probabilitas (a) 0,000 < 0,05. 3) Terdapat pengaruh secara simultan antara variabel kualitas pelayanan (X1) dan kinerja karyawan (X2) terhadap variabel kinerja karyawan (Y). Hal ini dapat dilihat dari nilai Fhitung 79,775 dengan nilai probabilitas (a) 0,000 < 0,05
Hubungan Manajemen Konflik Dan Stres Kerja Terhadap Kinerja Melalui Peran Motivasi Sebagai Variabel Intervening Dewi Virgiaswari; Arisyahidin Arisyahidin
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3085

Abstract

Efforts to improve employee performance include paying attention to work stress, conflict and motivation within the organization. The purpose of this study was to identify and analyze the impact of conflict, stress and motivation on employee performance. This study is a quantitative study using primary data, which aims to provide a description of the characteristics of the data that was tested in the study. The population in this study were all Blitar Regency General Apparatus with a total of 37 people. The sampling technique used is the saturated sample. In this study, the sample used was 37 Apparatus of the General Section of Blitar Regency. This research uses data analysis method using SPSS software. The results of the research carried out showed that conflict management had an effect on the work motivation of the general apparatus of the Regional Secretariat of Blitar Regency. the performance of the general apparatus of Blitar district, work motivation has an effect on performance, conflict management has an effect on performance through work motivation in the general part of the Blitar district secretariat, and work stress affects performance through work motivation in the general part of the Blitar district secretariat.
Strategi Bauran Pemasaran Produk Real Estate Di PT Mitra Karya Makmur Jaya Tulungagung Mohammad Saiful Rifai; Sri Wahyuni Mega Hastuti; Ahsin Daroini
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3014

Abstract

The purpose of this research is to find out the application of marketing mix strategies at PT Mitra Karya Makmur Jaya as well as to find out its SWOT analysis. The approach used is a phenomenological approach with a type of field research using descriptive qualitative methods. The results showed that the implementation of the marketing mix strategy carried out by PT Mitra Karya Makmur Jaya was Product, product concept following market trends, good quality, providing warranty, products in the form of soil and buildings, there is a choice of types, and provide solutions for consumer desires. Price, price according to quality, ease of payment system, and reduce the selling price by not providing discounts. Place, legal and strategic location, and has special criteria. Promotion, advertising using brochures, billboards, and social media, through marketing that stands by in the marketing office. Process, product through ordering, fast process, clear and organized flow. People, interesting and informative services, competent employees and have a linear educational background, employee training, There are sales targets. Physical Evidence, there are roads, street lighting, drainage, parks, musholla and playground, decent facilities, public facilities built before launching, and social facilities are built as the project progresses. Based on a SWOT analysis conducted that PT Mitra Karya Makmur Jaya is in quadrant II which means the strategy used is a difersification strategy. The strategy that can be done by the company is to subtitute materials, minimize development process errors to minimize production costs. The quality of the building must be maintained as a plus value of the company. Improving marketing services, facilitate the flow of ordering products, as well as pay attention to the difference in selling prices with competitors.
Analisis Kualitas Pelayanan Rekam Medis Terhadap Tingkat Kepuasan Pasien Di Rumah Sakit Gigi Dan Mulut Iik Bhakti Wiyata Kediri Akbar Syahputra; Eka Askafi; Sumarji Sumarji
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3005

Abstract

Penelitian ini mengkaji kualitas pelayanan rekam medis terhadap tingkat kepuasan pasien di Rumah Sakit Gigi dan Mulut IIK Bhakti Wiyata Kediri. Tujuan penelitian ini menganalisis kualitas pelayanan rekam medis terhadap tingkat kepuasan pasien di Rumah Sakit Gigi dan Mulut IIK Bhakti Wiyata Kediri. Metode penelitian ini menggunakan kuantitatif dengan wawancara dan kuisioner sebanyak 40 sampel. Hasil penelitian ini yaitu dimensi tangibles, reliability, responsiveness, assurance, dan emphaty berpengaruh secara simultan terhadap kepuasan pasien. Hal ini terlihat dari besarnya nilai Fhitung variabel X (dimensi tangibles, reliability, responsiveness, assurance, dan emphaty) terhadap Y (Kepuasan Pasien) sebesar 6,638 > Ftabel 3,510. Dimensi kualitas pelayanan yang memiliki hubungan paling kuat dengan tingkat kepuasan pasien adalah Reliability. Besarnya hubungan Reliability dengan tingkat kepuasan pasien dengan thitung 2,812. Kesimpulan (1)Dimensi tangibles, reliability, responsiveness, assurance, dan emphaty berpengaruh secara simultan terhadap kepuasan pasien. Hal ini terlihat dari besarnya nilai Fhitung variabel X (dimensi tangibles, reliability, responsiveness, assurance, dan emphaty) terhadap Y (Kepuasan Pasien), (2) Dimensi Tangibles berpengaruh terhadap kepuasan pasien dalam pelayanan rekam medis di RSGM IIK Bhakti Wiyata Kediri, (3) Dimensi Reliability berpengaruh terhadap kepuasan pasien dalam pelayanan rekam medis di RSGM IIK Bhakti Wiyata Kediri. (4) Dimensi Responsiveness berpengaruh terhadap kepuasan pasien dalam pelayanan rekam medis di RSGM IIK Bhakti Wiyata Kediri, (5) Dimensi Assurance berpengaruh terhadap kepuasan pasien dalam pelayanan rekam medis di RSGM IIK Bhakti Wiyata Kediri, (6) Dimensi Emphaty berpengaruh terhadap kepuasan pasien dalam pelayanan rekam medis di RSGM IIK Bhakti Wiyata Kediri.
Pengaruh Tunjangan Kerja, Motivasi Kerja, Dan Disiplin Kerja Terhadap Kinerja Pegawai Negeri Sipil Pada Dinas Peternakan Dan Kesehatan Hewan Kabupaten Tulungagung Novi Retno; Ahsin Daroini
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3090

Abstract

Suatu organisasi atau instansi baik pemerintah maupun swasta harus bisa meningkatkan kualitas kinerja pegawai yang dimiliki, karena pegawai adalah asset yang paling penting dalam suatu organisasi. Penelitian ini bertujuan: (1) Menganalisis tunjangan kerja, motivasi kerja, dan disiplin kerja secara simultan berpengaruh terhadap kinerja Pegawai Negeri Sipil. (2) Menganalisis tunjangan kerja secara parsial berpengaruh terhadap kinerja Pegawai Negeri Sipil. (3) Menganalisis motivasi kerja secara parsial berpengaruh terhadap kinerja Pegawai Negeri Sipil. (4) Menganalisis disiplin kerja secara parsial berpengaruh terhadap kinerja Pegawai Negeri Sipil. (5) Menganalisis diantara variabel tunjangan kerja, motivasi kerja, dan disiplin kerja manakah yang berpengaruh paling dominan terhadap kinerja Pegawai Negeri Sipil. Penelitian ini menggunakan metode analisis kuantitatif yaitu analisis terhadap data yang telah diberi skor sesuai dengan skala pengukuran yang telah ditetapkan dengan menggunakan formula-formula statistik. Analisis yang digunakan terhadap data yang berwujud angka-angka. Sedangkan uji kualitas menggunakan (1) uji validitas, (2) uji reabilitas. (3) Uji asumsi klasik (4) Analisis regresi berganda, dan (5) Pengujian hipotesis, (6) Analisis Koefisien Determinasi (R2) Hasil penelitian menunjukkan bahwa: (1) Tunjangan kerja, motivasi kerja, dan disiplin kerja secara simultan mempunyai pengaruh yang signifikan terhadap kinerja pegawai negeri sipil. (2) Tunjangan kerja secara parsial mempunyai pengaruh yang signifikan terhadap kinerja pegawai negeri sipil. (3) Motivasi kerja secara parsial mempunyai pengaruh yang signifikan terhadap kinerja pegawai negeri sipil. (4) Disiplin kerja secara parsial mempunyai pengaruh yang signifikan terhadap kinerja pegawai. (5) Tunjangan kerja mempunyai pengaruh yang paling dominan terhadap kinerja pegawai negeri sipil.
Formulasi Pemenuhan Standar Pelayanan Minimal Pendidikan Anak Usia Dini Berdasarkan Regulasi Permendikbud 32 Tahun 2018 Di Kabupaten Lamongan Bagus Budisetya Affandri
Otonomi Vol 22 No 2 (2022): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v22i2.3020

Abstract

Indonesia's quality human development starts with Early Childhood Education (PAUD). PAUD development has entered the stage of national quality standardization in 2015–2025. However, PAUD still faces problems with participation and equitable access. This study aims to describe (1) how to determine PAUD target candidates who are entitled to receive PAUD SPM assistance, (2) determine the proportion of budget allocations for fulfilling PAUD SPM which is the responsibility of local governments, and (3) procedures for compiling reports on the implementation and achievement of PAUD SPM. The research data was collected through a qualitative approach. The key informants were the Head of the PAUD Division of the Lamongan Regency Education Office, the Head of the Family Social Protection and Security Section of the Lamongan Regency Social Service, and the Section Head of the Social Welfare and People's Welfare Section of the Lamongan Regency Bappeda. Data collection techniques were carried out through interviews, observation, and documentation. The data collected were analyzed through comparative descriptive analysis techniques. The results of the study indicate that (1) the determination of PAUD Target Students who are entitled to receive PAUD SPM Assistance requires data, including (a) a List of Names of PAUD Education Unit Students available at the District Education Office, (b) List of Names of Children aged 5-6 year the Poor Group available at the District Social Service. Determination of the proportion of the budget allocation for the fulfillment of the PAUD SPM which is the responsibility of the Regional Government. Determining the Proportion of Budget Locations for Fulfillment of SPM PAUD requires a collection of data, including (a). List of Prospective Students Recipient of PAUD SPM Assistance, (b) List of Profiles of all PAUD Unit Names, and (c) List of PAUD Educators and Education Personnel. Preparation of Reports on the Implementation and Achievement of PAUD MSS. In the preparation of reporting on the implementation and achievement of the PAUD SPM, it is the end result of a series of activities for the implementation of the PAUD SPM. From the results of mapping the needs for fulfilling the SPM PAUD, a strategy for fulfilling it is realized in a program of activities in the current fiscal year or the following fiscal year. Lamongan Regency should continue to improve the quality of PAUD according to Permendikbud 32 of 2018. Education policy observers and educators of Human Resource Management courses in the field of education can refer to the results of this study for further development.

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