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Otonomi
Published by Universitas Islam Kadiri
ISSN : 18296998     EISSN : 27459519     DOI : https://doi.org/10.32503/otonomi
Core Subject : Economy,
Economics, Econometrics & Finance
Focus and scope this journal : Human Resource Management, Financial Management, Marketing Management, Strategic Management, Organizational Behavior, Operations Management, Change Management, Management of Sharia, Knowledge Management Entrepreneurship, E-Business, Capital Market.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Perilaku Organisasi dan Menejemen Sumber Daya Manusia
Articles 348 Documents
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Analisis Gaya Kepemimpinan Delegatif, Motivasi Kerja Dan Disiplin Kerja Terhadap Kinerja Aparatur Sipil Negara Pada Kantor Pengawasan Dan Pelayanan Bea Dan Cukai Kediri Putra, Dikki Rafiga; Mega Hastuti, Sri Wahyuni
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9583

Abstract

Civil servant performance is an important factor in the quality of public services and the achievement of government organizational objectives. This study examines the effects of Delegative Leadership Style, Work Motivation, and Work Discipline on the Performance of civil servants at KPPBC Tipe Madya Cukai Kediri. The study employed a quantitative, verificative, explanatory research design. The population consisted of 82 employees, while 70 employees were selected using purposive sampling with the criteria that respondents were not assigned outside the city, worked in implementing positions, and were under 50 years old. Data were collected through a Likert-scale questionnaire and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with SmartPLS 4.0, including measurement-model assessment, structural-model assessment, and bootstrapping. The results show that Delegative Leadership Style has a positive and significant effect on Performance (beta = 0.352; t = 2.659; p = 0.008), Work Motivation has a positive and significant effect (beta = 0.221; t = 2.575; p = 0.010), and Work Discipline has a positive and significant effect (beta = 0.403; t = 3.038; p = 0.002). The R-square value for Performance is 0.853, indicating that the three predictors explain 85.3% of its variance. Based on the f-square values, Work Discipline provides the largest contribution at 0.218, followed by Delegative Leadership Style at 0.180 and Work Motivation at 0.100. The study concludes that all three variables positively support civil servant performance, with Work Discipline as the dominant factor in the model. Interpretation should consider the incomplete discriminant validity and the Work Discipline VIF value of 5.084
Tantangan implementasi keuangan berkelanjutan berbasis ESG pada UMKM di surabaya barat Ratna Sari, Erlina Dwi; Pristiana, Ulfi ulfi; Mahendra, IGN Andhika; Amabel, Engrasia Fara Parzana; Putri, Aurelly Amelia
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9538

Abstract

ABSTRACK Sustainable finance is an approach that integrates environmental, social, and governance (ESG) aspects into business activities and financing. In Indonesia, the implementation of sustainable finance continues to be promoted by the Financial Services Authority (OJK) through various regulations and sustainable finance roadmaps. OJK has also developed the Indonesian Sustainable Finance Taxonomy (TKBI), which can be used by businesses of various sizes, including MSMEs. The sample in this research consists of Usaha Mikro Kecil dan Menengah (MSME) players in West Surabaya, which has developed as an area for trade, culinary, and services. MSMEs become one of the main drivers of the local economy. However, the implementation of ESG principles in MSMEs still faces various obstacles. Some common challenges include a low understanding of ESG. The research results can be used as a basis for preparing strategic recommendations to improve MSMEs' readiness in applying ESG principles. The recommendations focus on increasing ESG literacy, strengthening human resource capacity, utilizing technology, expanding access to financing, and enhancing guidance and dissemination of regulations. Overall, these outcomes support the research goal of identifying challenges in ESG implementation and formulating strategies to increase the sustainability of MSMEs in West Surabaya
Analisis Hubungan Perputaran Kas Dan Perputaran Piutang Terhadap Likuiditas Dan Pertumbuhan Aset di CV Aura Seed Indonesia Zuliatin, Anita; Arisyahidin, Arisyahidin; Askafi, Eka
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.8781

Abstract

The Personal Characteristics Test (Tes Karakteristik Pribadi/TKP) is one of the key components of the Basic Competency Selection (Seleksi Kompetensi Dasar/SKD) for Civil Servant Candidates (CPNS) administered through the Computer Assisted Test (CAT) system of the National Civil Service Agency (BKN). TKP assesses dimensions such as personality, integrity, public service, networking, socio-cultural adaptability, information technology proficiency, professionalism, and anti-radicalism attitudes that are relevant to the demands of the State Civil Apparatus (ASN) profession. This study aims to analyze the effect of TKP scores on the professionalism level of ASN in the Kediri Regency Government, as measured by the ASN Professionalism Index (Indeks Profesionalitas ASN/IP ASN). The research employed a quantitative approach using secondary data from the 2021 CPNS selection results and the 2024 IP ASN assessment. Data analysis was conducted using multiple linear regression. The results show that TKP scores have a positive and significant effect on ASN professionalism, with the largest contribution compared to other SKD components. These findings highlight the role of TKP as a key indicator in the ASN recruitment process, correlating with post-appointment performance and work ethic. The study recommends maintaining and improving the quality of the TKP instrument to ensure greater adaptability to the challenges of modern public service.
Analisis Komitmen Dan Kepuasan Kerja Dan Dampaknya Pada Kinerja Aparatur Sipil Negara Christata, Ade Arjuna; Saptaria, Lina
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9579

Abstract

Civil servant performance is an important determinant of public organizational effectiveness because it is directly related to task accomplishment and service quality. This study examines the effects of Employee Commitment and Job Satisfaction on the Performance of civil servants at the Kediri Middle-Type Customs and Excise Supervision and Service Office. A quantitative, verificative, explanatory research design was employed. The population comprised 82 employees, and 50 employees were selected through purposive sampling based on three criteria: not being assigned outside the city, holding an executive position, and being under 40 years of age. Data were collected using a Likert-scale questionnaire and analyzed with Structural Equation Modeling-Partial Least Squares (SEM-PLS) using SmartPLS 4.0. The results show that Employee Commitment has a positive and significant effect on Performance (β = 0.702; t = 7.183; p < 0.001), while Job Satisfaction also has a positive and significant effect (β = 0.274; t = 2.650; p = 0.008). The R² value for Performance is 0.918, indicating that the two predictors explain 91.8% of the variance. Employee Commitment is the dominant predictor with an f² value of 1.045, while Job Satisfaction has an f² value of 0.159. The study concludes that strengthening employees’ attachment, loyalty, sense of belonging, and responsibility, together with maintaining satisfaction with job-related aspects, can support higher civil servant performance. Interpretation should nevertheless consider the incomplete discriminant validity and the VIF value of 5.735 for both predictors
Analisis Pengaruh Pendidikan Dan Pelatihan Terhadap Pengembangan Karir Aparatur Sipil Negara Pada KPP Bea Dan Cukai Kediri Safitri, Fridha Amalia; Thontowi, Ahmad
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9585

Abstract

Career development for civil servants is an important component of human resource management because it is associated with competency improvement, job readiness, and sustainable organizational performance. This study examines the effects of Education and Training on Career Development among civil servants at the Kediri Middle-Type Customs and Excise Supervision and Service Office. The study employed a quantitative, verificative, explanatory research design. The population consisted of 82 employees, and 70 employees were selected using purposive sampling based on three criteria: not being assigned outside the city, serving in executive positions, and being under 50 years of age. Data were collected using a Likert-scale questionnaire and analyzed with Structural Equation Modeling-Partial Least Squares (SEM-PLS) using SmartPLS 4.0. The results show that Education has a positive and significant effect on Career Development (β = 0.552; t = 7.386; p < 0.001), while Training also has a positive and significant effect (β = 0.434; t = 5.569; p < 0.001). The R² value for Career Development is 0.845, indicating that Education and Training explain 84.5% of its variance. Education is the dominant predictor with an f² value of 0.911, while Training has an f² value of 0.563; both are categorized as large effects according to the criteria applied in the thesis. The study concludes that improving educational qualifications and the quality of training programs can strengthen civil servants' career development opportunities. Interpretation should nevertheless consider the incomplete discriminant validity and the Training construct's Cronbach's Alpha of 0.698.
Peran Kepuasan nasabah Sebagai Intervening dampak Kualitas Pelayanan Terhadap Loyalitas Nasabah Wildan, Khuldimartain; Mutiara, Nisa
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9586

Abstract

Third-party funds collected from the public and institutions/agencies can take the form of checking accounts, savings accounts, and time deposits. Based on the results of the t test, it can be seen that the significance value is 0.015 <0.05 and the calculated t value is 2.480 > 1.984 (t table). It can be concluded that the service quality variable (X) partially has a significant effect on the customer satisfaction variable (Z). The t test results show a significance value of 0.000 <0.05 and the calculated t value is 4.078 > 1.984 (t table). It can be concluded that the service quality variable (X) partially has a significant effect on the customer loyalty variable (Y). Based on the results of the t test, it can be seen that the significance value is 0.000 <0.05 and the calculated t value is 4.125 > 1.984 (t table). It can be concluded that the customer satisfaction variable (Z) partially has a significant effect on the customer loyalty variable (Y). The test results will produce a z-score compared to the absolute Z-score of 1.96. This study shows that the direct effect of service quality on loyalty and the direct effect of satisfaction on customer loyalty are greater and more significant than those through customer satisfaction. Satisfaction plays a crucial role in creating short-term loyalty.
Analisis Kompetensi Pegawai Dan Pemanfaatan Sistem Informasi Aparatur Sipil Negara Terhadap Kualitas Pelayanan Kepegawaian Solikah, Nikmatus; Mulyaningtiyas, Ratna Dewi
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9587

Abstract

This research investigates the contribution of employee competence and the utilization of the State Civil Apparatus Information System (SIASN) to the quality of personnel administration services at the Office of the Ministry of Religious Affairs of Tulungagung Regency. A quantitative survey approach was employed involving 63 respondents drawn from a population of 1,263 employees. Data were obtained through questionnaires, observation, and documentation and subsequently analyzed using multiple linear regression with SPSS version 21. The descriptive findings indicate that employee competence achieved an average score of 3.85, SIASN utilization reached 3.87, while personnel administration service quality recorded 3.85. These results place all three variables within the good category. Hypothesis testing demonstrates that employee competence and SIASN utilization have a positive influence on service quality, both individually and simultaneously. The coefficient of determination of 0.734 indicates that the two independent variables collectively account for 73.4% of the variation in personnel administration service quality, while the remaining 26.6% is attributable to factors beyond the research model. The findings suggest that improving administrative service quality requires simultaneous development of employee capabilities and effective utilization of digital information systems.
Analisis Kualitas Pelayanan, Kepercayaan, Dan Kemudahan Layanan Terhadap Kepuasan Pelanggan Aeny, Erlyn Nurul; Rusandy, Deby Santyo
Otonomi Vol 26 No 2 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i2.9584

Abstract

This study aims to analyze the effects of service quality, trust, and service convenience on customer satisfaction at Adira Finance Madiun Branch, both partially and simultaneously, and to identify the most dominant variable affecting customer satisfaction. The study employed a quantitative approach using a survey method. The population consisted of 363 customers, while the sample comprised 63 respondents determined using the Krejcie and Morgan approach. Primary data were collected through questionnaires distributed to customers, while secondary data were obtained from relevant documentation and literature. Data were analyzed using descriptive statistics and multiple linear regression with the assistance of SPSS. The results indicate that service quality has a positive and significant effect on customer satisfaction, with a t-value of 2.883 and a significance level of 0.005. Trust also has a positive and significant effect, with a t-value of 2.076 and a significance level of 0.042. Service convenience has a positive and significant effect, with a t-value of 7.370 and a significance level of 0.000, and represents the most dominant variable with a Standardized Beta coefficient of 0.648. Simultaneously, service quality, trust, and service convenience significantly affect customer satisfaction, as indicated by an F-value of 94.484 and a significance level of 0.000. The R Square value of 0.828 indicates that 82.8% of the variation in customer satisfaction can be explained by the three independent variables.

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