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Magister Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro Gd. Pascasarjana Undip, Jl. Imam Bardjo, SH, No. 3-5 Semarang 50241
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Dialogue: Jurnal Ilmu Administrasi Publik
Published by Universitas Diponegoro
ISSN : -     EISSN : 26853582     DOI : https://doi.org/10.14710/dialogue.v1i1.5220
Core Subject : Social,
Social Sciences
Dialogue: Jurnal Ilmu Administrasi Publik is a communication and information distribution media among the communities of public administration, public management, and public policy
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 79 Documents
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INOVASI PELAYANAN SUPERONE (SURAT PENGANTAR ONLINE) DI KECAMATAN CANDISARI KOTA SEMARANG Usy Tiaranika; Maesaroh Maesaroh
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 2 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i2.9942

Abstract

There are many challenges and obstacles faced by the government in implementing public services until now. The emergence of public service problems must be resolved immediately in order to create good governance by applying E-Government. Based on the Regulation of the Mayor of Semarang, Candisari District, in this case, also runs the District Integrated Administration Service (PATEN) standard by making an innovation in the form of an online cover letter through an application called SUPERONE in order to achieve a fast, effective and efficient online-based service system. The purpose of this study is to analyze how the SUPERONE application innovation in Candisari District, Semarang City and to find out the inhibiting factors of the SUPERONE application innovation in Candisari District, Semarang City. The research design used in this research is qualitative research with descriptive research type. The results of this study, namely the SUPERONE application can solve public service problems, but in practice there are obstacles, namely there are still many people who do not know about the SUPERONE application, the lack of public knowledge in supporting this change project, the less maximal use of smartphones in the community in administering administrative services, lack of quality and the quantity of technical human resources in providing services, the absence of a mobile application (android) that supports administrative services.
INOVASI PELAYANAN SIM BOOKING DI SATLANTAS POLRES KUDUS Aron Sebastian
Dialogue : Jurnal Ilmu Administrasi Publik Vol 1, No 2 (2019)
Publisher : Magister Administrasi Publik, FISIP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v1i2.6609

Abstract

In order to adapt in changing environment, innovation is an important component in public organization. Innovation in public organization runs in two stages, the initiation stage and the implementation stage. The study examines supporting factors and barriers of innovation at the Driving Licence service agency. The paper analyzes the initiation stage and the implementation stage. In the initiation stage, the article shows the agency’s decision to impement "SIM Booking Innovation" as policy to respond to the demands of the community and organization. At implementation stage, the agency implement a more technical intervention by building infrastructure such as allocating special booth and staff, For driving license extension procedure, the agency adopted the existing model. In conclusion, the article argues that the supporting factors in organization innovation consists of broad-minded and open-minded leaders, availability of facilities, and organizational support in the implementation of innovation. On the other hand, the barrier factors of innovation are the lack of special budget to support innovation program, risk aversion of subordinates and over-reliance on high-performers.
PERAN KOMUNITAS KERAJINAN DAUR ULANG SAMPAH (KerDUS) SEBAGAI PROMOTOR EDUKASI ZERO WASTE DI KABUPATEN KENDAL Nanik Hidayati; Abdul Majid; Yeni Selfia
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i1.8240

Abstract

The problem of waste nowadays is not merely on the various type always increasing waste, but more importantly is how to break the potential waste chain from its source. Therefore  gradual and continuous education on  the importance of reducing or eliminating waste is of importance. The KerDUS community, which is one of the volunteer communities of environmental conservation in Kendal Regency, provides education to the public on the importance of clean living without making waste. The purpose of this study is to determine the role of the KerDUS Community in the success of waste education in the Kendal Regency. This study use qualitative descriptive method that describes the role and activities of the KerDUS Community in providing zero-waste education in the Kendal Regency. Data from observations, interviews, documentation, and questionnaires were collected to be analyzed with the stages of data reduction, data presentation, before drawing conclusions. The results of the study show that the KerDUS community has an important role as a motivator for education towards zero waste in Kendal in the form of workshops or routine monthly training, besides education through Islamic groups in all levels of society. The KerDUS community also sends its members to attend trainer of training or the like to improve the members’ abilities and creativity. Various educational activities are also carried out such as the manufacturing of liquid organic fertilizer, eco brick, paragon pipe decorative lights, various plastic crackle flowers, and various coffee packaging creations. It is hoped that the small KerDUS community can provide a change to the zero-waste lifestyle not only to the people in Kendal Regency but also for a wider society in other regions with the support of relevant agencies and the government.
REFORMASI ADMINISTRASI PELAYANAN PUBLIK: STUDI PADA PENERAPAN KEBIJAKAN ELECTRONIC SAMSAT (E-SAMSAT) DI PROVINSI DKI JAKARTA Arfah Habib Saragih; Neni Susilawati; Adang Hendrawan
Dialogue : Jurnal Ilmu Administrasi Publik Vol 1, No 1 (2019)
Publisher : Magister Administrasi Publik, FISIP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v1i1.5221

Abstract

One indicator of the success of an administrative reform of public services is the quality of good public services. There are various ways that can be taken to improve the quality of public services, including by implementing the Electronic Samsat (E-Samsat) policy by the DKI Jakarta Province with the aim of improving services to the public in addition to increasing local tax revenues from motor vehicle tax. This study uses descriptive qualitative research methods with in-depth interviews and observations. The results of the study show that the process of implementing E-Samsat policy has not been effective and efficient. Some of the causes include: there is still a lack of E-Samsat socialization to the community, there are still many people who use intermediary services for motor vehicle tax payments, and E-Samsat is not yet a full online system. The implication of this finding is to recommend to the government that it should be able to improve the E-Samsat to become a full online system and improve the socialization of E-Samsat to the public.
BIROKRASI BARU UNTUK NEW NORMAL: TINJAUAN MODEL PERUBAHAN BIROKRASI DALAM PELAYANAN PUBLIK DI ERA COVID-19 Taufik Taufik; Hardi Warsono
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i1.8182

Abstract

The pandemic Covid-19 that struck Indonesia has given a new order in bureaucracy and changes in work patterns. This kind of condition is faced with bureaucracy to make changes to new normal. This study uses qualitative descriptive methods, with the type of literature research. The results of this study found that there were two dimensions of bureaucracy change, which is the change dimensions of bureaucratic institutions and changes in work system dimensions. In the dimension of bureaucratic institution change occurs over normal disruption in this case Covid-19 requires organizations to make changes to new normal. Where the bureaucracy in organizing public services prioritizes health protocols.  While in the dimension of work system there are two options, namely working at home and still working in the office but still pay attention to the health protocol. The condition of Covid-19 has resulted in many innovations in public services based on electronics, so it is necessary to strengthen quality and innovative HR ASN, as well as infrastructure development support. The implications of this research that the success of bureaucracy change are heavily influenced by leadership factors. Leaders who have personality, visionaries, and the sense of power are able to deal with changes in the organization.  
ELECTRONIC-VOTING (E-VOTING) POLICY IN CONSISTENT GENERAL ELECTIONS TOWARDS A DEMOCRACY SYSTEM IN INDONESIA Karmanis Karolan
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 2 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i2.9805

Abstract

Indonesia as a democratic country has entered the era of the millennium in the implementation of general elections simultaneously, it is necessary to utilize computer technology using the Electronic-Voting (E-Voting) method. Several regions in Indonesia have used the E-Voting method as a means of democracy which is applied at the hamlet and village head election levels. Village Head election policy with E-Voting as a new means of democracy through a touch of the monitor screen and E-Verification through voters' E-KTP. For example: Pemalang Regency (Ujunggede Village), Jembrana Regency in Bali (Mendoyo Dangin Tukad Village). Elections through e-voting must be designed as best as possible to realize the principles of direct elections, namely direct, general, free, secret (overflow) and honest and fair (fair) in direct elections. Electronic voting systems (e-voting) must be taken seriously and ensure transparency, certainty, security, accountability, and accuracy. In addition to technology readiness, of course, it must be supported by the readiness of the community in implementing this e-voting system in the future. The government's unpreparedness and lack of socialization of e-voting can also be a factor triggering failure in implementing this system.
KUALITAS PELAYANAN PENDIDIKAN ANAK BINAAN DI LEMBAGA PEMBINAAN KHUSUS ANAK (LPKA) KLAS 1 KUTOARJO KABUPATEN PURWOREJO Riska Wirawan; Ida Hayu Dwimawanti
Dialogue : Jurnal Ilmu Administrasi Publik Vol 1, No 2 (2019)
Publisher : Magister Administrasi Publik, FISIP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v1i2.6610

Abstract

Analysis of the quality of educational services is very important for progress of educational organization to more improved service. This research aimed to analyse the quality of education equality program paket C in the LPKA Clas 1 Kutoarjo, and for look resistor and support factors in realizing quality educational service of equality program paket C in the LPKA Clas 1 Kutoarjo To obtain an answer from its intended destination, the research approach used is qualitative by using five dimensions of service quality that is tangible, reliability, responsiveness, assurance and empathy, and five factors inhibiting and supporting the quality of service that is a factor of awareness of employees, agencies/organizations, capacity/skills officer, employee interaction, climate and labor relations.The results showed that the quality of education services in equality Packet program c in LPKA Class 1 Kutoarjo is good enough, an outline of some of the dimensions of service quality are met such as educational facilities are available, atmosphere learning cozy, a place of education accessible, employee attitudes is set in the guidelines the treatment of children in LPKA educational requirements and procedures that apply to the conditions, a good employer responses concerned with students, conduct service management system a good education, education fair and non discriminate. Although there are some things that still has shortcomings such as the number of teaching staff, teacher attendance rates and other supporting facilities. Furthermore, to assurance a time education is still not good, the certainty of a teacher who can not be present on schedule, inhibits the teaching and learning activities. So the problem assurance a time education is still needing repair so that can give quality education service. As for resistor factor od service quality Education LPKA That provision factor Time from Organization And Officers ability factor, Few Obstacles from employe Interaction factor whit Children's. While Namely supports factor Awareness factors apparatus, employee interaction, and climate factorsworking relationship.
STUDI INOVASI SAKERA JEMPOL DI KABUPATEN PASURUAN Yusrin Rahmawati; Erva Mutiara Hati; Indah Lukmawati
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 2 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i2.9622

Abstract

Cases of violence against women and children that still occur in Indonesia, including in Pasuruan Regency, made the government innovate Sakera Jempol in an effort to deal with cases of violence against women and children. The purpose of this research is that the writer wants to find Sakera Jempol innovations made by the government in an effort to overcome the challenges. In this study, researchers used a method of research literature studies. Sakera Jempol's innovation in Pasuruan Regency has received an award from the Ministry of PAN-RB as the best national public servant and has succeeded in promoting the safety of girls in Pasuruan Regency.
IMPLEMENTASI PEMBANGUNAN ZONA INTEGRITAS MENUJU WILAYAH BEBAS DARI KORUPSI DAN WILAYAH BIROKRASI BERSIHDAN MELAYANI DI BBWS PEMALI JUANA SEMARANG Julia Hapsari; Hartuti Purnaweni; Budi Puspo Priyadi
Dialogue : Jurnal Ilmu Administrasi Publik Vol 1, No 1 (2019)
Publisher : Magister Administrasi Publik, FISIP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v1i1.5222

Abstract

Significantly there was an increase in the number of proposals work units that launchedthe Integrity Zone, but the increase of proposals number was not followed by the highlevel of work units breakdown towards Corruption-Free Areas and the Clean and ServingBureaucracy. Likewise, the BBWS Pemali Juana Semarang, which the value in themanagement of human resource indicators is still below the minimum value. This studyaims to analyze the implementation and factors that encourage and hinder theDevelopment of Integrity Zones Towards Corruption-Free Areas and the Clean andServing Bureaucracy in Balai Besar Wilayah Sungai Pemali Juana Semarang. Thisresearch uses descriptive qualitative approach. The results of the study show that thereare several obstacles in the implementation of policies towards WBK as follow (1) Thereare types of education and training that irrelevant to the duties and functions of the office,(2) Gaps in opportunities/rights to get education and training and other competencies,(3 ) Monev reporting has been carried out every six months, (4) The preparation of monevreports depend on the collection of SKP, (5) Short-term programs monitoring is difficult,(6) Employees pay little attention to SKP collection deadlines, (7) Employees pay lessattention to the achievements of their own performance, (8) There are employees makingmass SKP, (9) Period of individual performance measurement done every semester.
REFORMASI KINERJA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KOTA MALANG Muhammad Fadil; Busyra Nur; M Ikhsanul Jihad; Zaenal Abidin
Dialogue : Jurnal Ilmu Administrasi Publik Vol 2, No 1 (2020)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/dialogue.v2i1.8138

Abstract

Public services become one of the obligations that must be done by the government, public services in the administrative field often have some problems such as delays in administrative management until the failure to run the bureaucracy there in, Therefore good governance is present in answering the problem by noble bureaucratic reform of the government. Often administrative problems arise due to problems of productivity, discipline, and effectiveness. Some administrative problems arise in some areas in Indonesia as well as in the city of Malang on the Civil Registration service of the city of Malang. The reform of the Government's Civil service is in institutional aspects by streamlined the organizational structure and changes in service procedures to maximize the provision of services to the community. In the workmanship that is still experiencing obstacles such as inadequate human resources therefore the reform is a fundamental effort to make changes in the direction of the better in terms of input and output bureaucracy related. In the process, the civil registration service of the city of Malang applies several things to bring bureaucracy reform.

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