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INDONESIA
Jurnal Manajemen
Published by INSTITUT BISNIS DAN INFORMATIKA KWIK KIAN GIE
ISSN : 20893477     EISSN : 24774774     DOI : 10.46806
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Jurnal Manajemen mempunyai misi untuk mendorong pengembangan praktik dan teori manajemen di Indonesia melalui penyebarluasan temuan-temuan hasil riset dibidang sains dan kasus manajemen, terdiri dari bidang sumber daya manusia, pemasaran, strategik, keuangan, dan operasional.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 128 Documents
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Impact Top Management Education Background And Innovation on Firm Performance Pane, Zulfikar Ikhsan; Bonnie Mindosa; Taofic Rachmat
Jurnal Manajemen Vol 14 No 2 (2025): Mei - Oktober 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v14i2.1467

Abstract

Current business developments require companies to sustain made innovations and supported from top-level management. For this reason, this study tries to examine role director educational background and innovation on firms performance as well as proposed new innovation calculation as a research novelty. Using 56 observations from 2021 - 2023 in companies that report ESG risk score, it is concluded that innovation and directors with engineering / technology education background improve firms performance. This study also proves that presence of these directors strengthens the effect of innovation on firms performance. Last, novelty of innovation calculation is proven better than previous formula.
Kajian Beberapa Faktor yang Diduga Berpengaruh terhadap Manajemen Laba Wijaya, Rafael Anjas; Triyani, Yustina
Jurnal Manajemen Vol 14 No 2 (2025): Mei - Oktober 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v14i2.1509

Abstract

This study investigates the factors influencing earnings management by examining 33 manufacturing firms in the basic industry and chemical subsectors listed on the Indonesia Stock Exchange during 2020, 2021, and 2023. Using purposive non-probability sampling, the analysis employed descriptive statistics, classical assumption tests, multiple linear regression, F-tests, t-tests, and the coefficient of determination. The findings reveal that the regression model is valid (F-test sig. = 0.009) and the data meet the classical assumption criteria. The results show that institutional ownership and leverage do not significantly affect earnings management, while managerial ownership and profitability exert a positive and significant influence. The adjusted R² value of 0.250 indicates that the independent variables explain 25% of the variation in earnings management, with the remaining 75% influenced by other factors outside the model.
Strategi Rumah Sakit dalam Mengembangkan Kompetensi Layanan Sahabat Pelanggan untuk Mendukung Terwujudnya Pelayanan Prima di RSUD Kota Bogor Patrick, Patrick; Prayogi, Ratnawati; Rismadi, Bambang; Rudianto, Rudianto
Jurnal Manajemen Vol 14 No 2 (2025): Mei - Oktober 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v14i2.1497

Abstract

This research analyzes strategies for enhancing the competence of Customer Service personnel to improve the quality of healthcare services. Employing a qualitative approach, the research utilizes in-depth interviews, observations, and document analysis for data collection. The findings reveal that essential competencies for personnel include effective communication skills, empathy, and basic medical knowledge. Despite the implementation of the Customer Service concept, challenges such as insufficient ongoing training programs and poor coordination among units persist, hindering service quality. To address these issues, the study proposes strategies involving continuous training, the enhancement of information systems, and performance evaluations based on SERVQUAL indicators. Implementing these strategies is expected to significantly improve service quality at RSUD Kota Bogor, thereby enhancing the hospital's reputation as a provider of high-quality, family-friendly healthcare services. This research aims to assist hospital management in developing more effective policies for building the competencies of Customer Service personnel, ultimately contributing to improved patient satisfaction and loyalty.
Peran Media Sosial Instagram dan Kesadaran Merek dalam Mempengaruhi Keputusan Pembelian Produk Oatside di Jakarta Brandinie, Morryessa; Natasya, Verent
Jurnal Manajemen Vol 14 No 2 (2025): Mei - Oktober 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v14i2.1530

Abstract

The growing public awareness of healthy living has encouraged many manufacturers to develop and offer healthier products. Plant-based food and beverage products are one example. Oatside is a plant-based milk drink brand made from oat starch. Oatside was launched in 2022 and actively markets itself on Instagram, gaining a large following in Indonesia, even surpassing the number of followers of other oat milk brands. The goal of this research was to analyze the influence of Instagram social media marketing and brand awareness on Oatside purchasing decisions in the Special Region of Jakarta. The variables used in this study were social media marketing and brand awareness as independent variables, and the dependent variable is defined as purchase decisions . Data were collected from 113 respondents and analyzed using multiple linear regression. Both independent variables showed partially and simultaneously showed a significant positive impact on purchasing decisions, with a joint contribution of 67.3%. Therefore, it can be concluded that Instagram marketing and brand awareness play a significant role in driving Oatside purchases.
Small and medium enterprise trends, themes, and global contributions: bibliometric analysis Nurcahyo, Marsanto Adi
Jurnal Manajemen Vol 15 No 1 (2025): November 2025 – April 2026
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v15i1.1391

Abstract

Small and medium enterprise (SME) performance is critical to economic development, fostering innovation, employment, and sustainability. This study aims to analyze key bibliometric indicators to uncover trends, influential contributors, and thematic developments in SME performance research. Using 7,494 articles indexed in the Scopus database (1988–November 2024), the study reveals a 20.52% annual growth rate in publications. The Journal of Small Business and Enterprise Development emerges as the most productive journal, while Lubatkin et al.'s 2006 work on ambidexterity is the most globally cited. Thematic analysis identifies innovation, sustainability, and strategic management as pivotal themes, with digital transformation and big data analytics gaining prominence in recent years. Collaboration networks highlight significant contributions from the UK, China, and Indonesia, emphasizing global partnerships. This study concludes that SME performance research is dynamic and evolving, with innovation and sustainability at its core, underscoring the need for further exploration into these critical areas.
Impact of herding behavior, risk perception, and financial literacy on student investment decisions in Palembang Marvin, Maureen Marcia; Clara, Catharina; Elissia, Gustiah
Jurnal Manajemen Vol 15 No 1 (2025): November 2025 – April 2026
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v15i1.1506

Abstract

College students’ investment decisions are often affected by their financial illiteracy and socio behavior in their environment. "This study aims to understand the relationship between herding behavior, risk perception, and financial literacy towards college student investment decisions in Palembang. The exploratory quantitative approach was used in this study and the respondents were student of the Faculty of Business and Accounting (FBA) in Palembang. The sample were 100 respondents with purposive sampling method. For data collection in this research using survey techniques. This analysis uses Smart PLS software 4.0 for Structural Equation Modeling (SEM-PLS). This method includes two parts: the measurement system (outer model) and the structural system (inner model).  The data revealed that financial literacy and risk perception significantly and positively influence students’ investment choices, while herding behavior positively but insignificant influence on students’ investment decisions. Improving understanding of financial concepts can lead to more informed decision-making on investments. This study suggests that future researchers explore other factors not covered here that may influence investment decisions.
Mental health pekerja Generasi Z: technostress dan burnout Handayani, Kristin; Purnasiwi, Rona Guines
Jurnal Manajemen Vol 15 No 1 (2025): November 2025 – April 2026
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v15i1.1927

Abstract

Lack of impulse control over excessive technology consumption causes addiction and affects mental health in this digital era. Generation Z as a massive organic workforce in the use of technology is vulnerable to mental health disorders. Previous research on the effects of excessive internet use shows that workers who are involved without control are vulnerable to technological stress. Differences in work attitudes become fatigue that intervenes in the mental health of Generation Z in the workplace. The main objective of this study is to verify whether there is an influence between technostress and burnout on the mental health of Generation Z. This study involved 55 respondents. Indicator of Mental Health Scale, indicators for measuring technostress, and indicators to measure the level of burnout for measure influence. With SPSS 31 show that the highest technostress is related to the speed of technology that is greater than the limits of individual capabilities of Gen Z. The highest burnout is due to the feeling of perception of responses in the workplace. The regression model explains 63.1% of the variance in mental health (R² = 0.631). Future implications require more in-depth research linking the work ecosystem with Millennials and Generation X.
Strategi Manajemen Risiko Terintegrasi Berdasarkan ISO 31000:2018 pada Industri Properti Lestyowati, Dewi; Asnawi, Said Kelana
Jurnal Manajemen Vol 15 No 1 (2025): November 2025 – April 2026
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jm.v15i1.1589

Abstract

This study aims to analyze an integrated risk management system based on Enterprise Risk Management (ERM) in accordance with ISO 31000:2018 for the management of The Kensington Royal Suites Apartment. Risk management plays an important role in sustaining apartment operations in the property industry, which is exposed to financial, operational, legal compliance, occupational safety and health, and reputational risks. This study employed an exploratory approach using Value Chain Analysis, PESTEL Analysis, and stakeholder analysis supported by a literature review. The proposed ERM framework refers to ISO 31000:2018 by integrating eight risk management principles with the organization's core values, namely CARING (Commitment, Agility, Care, Integrity, Collaboration, and Gratitude). The framework also integrates three main aspects: compliance, internal control, and risk management, and is implemented through the Balanced Scorecard (BSC) framework. The study identified 85 risk events, of which 25 exceeded the organization’s risk tolerance limit. After implementing the proposed risk treatment strategies, all risks were reduced to within the acceptable risk appetite of the organization. The implementation of ERM based on ISO 31000:2018 is expected to enhance the management’s capability in mitigating risks, strengthening strategic management value, and improving stakeholders’ trust in service quality.

Page 13 of 13 | Total Record : 128

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